10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
42,986 miles

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problem #59

Jun 272023

Edge

  • miles
My brake lights are not turning off. Upon inspection of the brake light switch attached to the pedal, I saw a plastic part (washer) that had broken in half. I believe it is the same issue that affected other 2014-15 Ford models. (https://www.freep.com/story/money/cars/ford/2022/01/19/ford-recall-brakes-fusion-lincoln-mkz/6580413001/)

- Atlanta, GA, USA

problem #58

Jun 212020

Edge

  • miles
The contact owns a 2015 Ford Edge. The contact received notifications of the NHTSA Campaign Number: 22V413000 (Power Train) and 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not available for the recall repairs. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Prudenville, MI, USA

problem #57

May 052023

Edge

  • 147,000 miles
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer that the vehicle was taken to had not completed the recall repair. The contact stated while his wife was driving approximately 35 MPH and decelerating to make a left turn, the brake pedal was depressed to the floorboard. The contact's wife stopped the turn and did not make the turn. The contact's wife coasted for nearly 1/2 mile before she was able to stop the vehicle. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the front brake lines needed to be replaced. The contact stated that he had the vehicle in for the recall repair of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and the second dealer informed the contact that the brake lines had not been replaced. The vehicle had not yet been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 147,000. Parts distribution disconnect.

- Fort Wayne, IN, USA

problem #56

Mar 142023

Edge

  • miles
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Swannanoa, NC, USA

problem #55

Feb 012023

Edge

  • miles
When approaching a stop light the breaks felt less resistant and would not engage properly. Luckily we had just left home so we turned around and took a different vehicle. When we came back home there was a puddle of break fluid under the rear right tire and the break fluid reservoir was empty. Since there was already a recall in the front break hoses we are concerned there is a fault with the rear break hoses.

- Bloomington, IN, USA

problem #54

Jan 032023

Edge

  • miles
Rear brake lines split while driving no warning just couldn-€™t stop all the way.

- Lebanon, OH, USA

problem #53

Nov 172022

Edge

  • 199,000 miles
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle was taken to the dealer, where it was diagnosed that both rear brake hoses needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the recall only covered the front brake hoses and declined the replace the rear brake hoses. The failure mileage was approximately 199,000.

- Norman, OK, USA

problem #52

Aug 292022

Edge

  • 139,000 miles
The contact owns a 2015 Ford Edge. The contact stated that while depressing the brake pedal, there was a hissing sound coming from the brake pedal. The contact stated that the braking distance was extended. The contact took the vehicle to the dealer who diagnosed that the brake booster failed and needed to be replaced. The contact was informed of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) for which the VIN was included. The contact was informed that the failure was not caused by the recall. The contact was informed that the failure was related to Customer Satisfaction Program 13N02 (Brake Booster) however, the vehicle was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the failure was not related to the recall. The approximate failure mileage was 139,000.

- Blue Mounds, WI, USA

problem #51

Aug 112020

Edge

  • 0 miles
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Numbers: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and 22V413000 (Power Train) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect for 20V469000. VIN tool confirms parts not available for 22V413000.

- Pensacola, FL, USA

problem #50

Aug 112020

Edge

  • 0 miles
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and 22V413000 (Power Train) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sparrow Bush, NY, USA

problem #49

Jul 282022

Edge

  • miles
I had a sudden loss of brakes. As I applied the brakes for an up coming stop sign the brakes initially engaged and briefly slowed the car as the brake petal continued to the floor. Only after pumping the pedal was I able to completely stop. No warning light was ever displayed. Service was accomplished and it was determined that a right rear brake line had suddenly failed. I believe this to be a serious threat to safety. This vehicle now has 63,166 miles on it and has been garage kept and never exposed to salt or other corrosive material for any length of time. Thank You.

- Indian Trail, NC, USA

problem #48

Jul 222022

Edge

  • miles
While driving my 2015 Ford edge my brakes went completely out almost causing me to slam into the vehicle ahead of me. My brake fluid was completely gone. I had previously called about the recall as stated in the letter months ago and was told the parts were not available and I would be contacted as soon as they are. I was never told NOT TO DRIVE my car. This is my only means of transportation and now they are saying parts are in but there is a possible 2 to 3mnth wait period with no loaners available. This is unacceptable and Ford cus service hasn't been any help.

- Detroit, MI, USA

problem #47

Feb 122022

Edge

  • miles
Left rear brake line ruptured; resulting in catastrophic brake failure.

- Siler City, NC, USA

problem #46

Sep 142021

Edge

  • miles
Originally got recall notice in May 2021. Called my Ford dealership and they said they could not repair because they did not currently have the parts. Called again a few months later and made an appointment - day before appointment the dealership called to cancel because they still did not have parts. On September 14th my brake lights went on and I could not brake properly, they were very spongy. I brought my car to my mechanic and he said the brake fluid was leaking and the hose had to be replaced, and that the car was undrivable. Called my dealership and the manager agreed to reimburse my mechanic's repairs, along with the rental car I needed. After the car was fixed the manager went back on his word and denied promising reimbursement, and now I am out $266.75 for repairs and $647.93 for the car rental

- Schenectady, NY, USA

problem #45

Sep 142021

Edge

  • miles
Brake flexible hoses split and brake fluid leaked, causing brakes to become unusable. Light came on indicating low brake fluid level on 9/14/21. Service manager at local Ford dealership confirmed on the phone that my mechanic could fix it and I would be repaid, but now he is denying my refund.

- Schenectady, NY, USA

problem #44

May 132021

Edge

  • miles
The contact owns a 2015 Ford Edge. The contact had received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall but informed the contact that parts were not available. The manufacturer was made aware of the issue and referred the contact to contact a dealer. The contact had not experienced a failure. Parts distribution disconnect.

- Asheville, NC, USA

problem #43

Aug 112020

Edge

  • miles
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Foley, AL, USA

problem #42

May 012021

Edge

  • miles
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed parts were not yet available. The contact recently called back and was informed that the parts were on back order. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

- Olney, IL, USA

problem #41

Jul 202021

Edge

  • 60,000 miles
The contact owns a 2015 Ford Edge. The contact received a recall notification for NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 45 MPH, the brake pedal felt soft when depressed, causing 10 feet stopping distance delay. There was no warning light illuminated. The vehicle was taken to the dealer who informed the contact that the part for the recall repair was not yet available. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 60,000. Parts distribution disconnect.

- Bonita Springs, FL, USA

problem #40

Oct 012020

Edge

  • miles
I received a letter from Ford Motor Company in September 2020 noting the recall and that I would be notified by mail when the parts are available. Received second letter from Ford Motor Company in May 2021 that the parts are available and to contact a local dealership for scheduling repair. I contacted Bill Estes Ford in Brownsburg, IN who stated that they would order the parts as they didn't have them in stock. I followed up in June 2021 to a report the parts are on backorder and again July 14, 2021 and July 26, 2021 with same response that parts are backordered. July 14, 2021 contacted Ford Motor Company and established a case number which they stated would help force the parts order process and that I should contact the Service Manager at Bill Estes Ford Brownsburg, IN within 7 days to see if they have received the parts. I contacted Bill Estes Ford on July 26, 2021 and was told the parts are still on backorder with an unknown date of delivery. I then contacted Ford Motor Company Customer Service to check the status of my case submitted on the July 14, 2021 and was told the parts are on backorder. My wife is very concerned about the brake system which could fail on this vehicle and it appears that Ford Motor Company (Almost 1 year after notifying me of the recall) still cannot complete the required repair.

- Avon, IN, USA

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