10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
30,961 miles

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« Read the previous 20 complaints

problem #88

Jun 032020

Edge 4-cyl

  • 60,000 miles
Engine light kept coming on and then turning off. Had car inspected and there was a misfire in cylinder 3. after further inspection, there is coolant leaking into the 3rd cylinder. The only fix is to replace the engine.

- Great Falls, MT, USA

problem #87

Jun 042020

Edge 4-cyl

  • 52,000 miles
The Ford Edge has a cracked flexplate and emits a rattling noise and Ford will not address the problem. A cracked flexplate should not happen, let alone at 50K. The vehicle now sounds like a diesel and puts the driver and others at risk. Should the flexplate fail, the resulting damages and injuries could be deadly. This happens are startup and when slowing down.

- Spokane, WA, USA

problem #86

Mar 182020

Edge

  • 66,000 miles
I was driving during my normal routine, from picking up my baby at daycare to go home when a rattle noise suddenly started. It was not too loud in the beginning, but as I approached the house, the noise started getting louder and louder mostly when idling at stop signs or red lights, for example. The 2015 Ford Edge AWD 2.0 L ecoboost is 4.5 years old and has 66,000 miles. The day after, I took the car to a Ford dealership and was told that the flex plate was broken and so is pretty much everything that is attached to it including the crankshaft, torque converter, and fluid pump and that I would need to replace the whole engine. Ford provided me a case number, but no further assistance since the vehicle is no longer under warranty. The car is currently at the authorized dealership. I was quoted $7,300 to fix the vehicle. A problem with a flex plate can be very dangerous as I'm understanding that they transmit the power from your engine to the transmission. I could have lost my ability to control the vehicle's power. A bad flex plate could potentially cause a loss of power to the wheels and result in an accident. In addition, the flex plate broke the crank shaft and torque converter, which also prevents the engine to function properly. My vehicle is less than 5 years old and this has happened already with it. I'm fortunate to have not suffered an accident because of this.

- West Fargo, ND, USA

problem #85

Feb 082020

Edge

  • 109,000 miles
The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, an abnormally loud sound emanated from the engine without warning. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the flex plate on the flywheel needed to be replaced. The vehicle was not repaired. Corwin Ford tri cities located at (1225 N auto plex way, pasco, wa 99301, (888) 379-9774, was contacted by phone and informed of the failure. The manufacturer was made aware of the failure. The contact was informed that the VIN was not subjected to a recall. No additional assistance was provided. The failure mileage was approximately 109,000.

- Pomeroy, WA, USA

problem #84

Feb 012018

Edge

  • 58,000 miles
The contact owns a 2015 Ford Edge. While the vehicle was idling, a rattling and knocking noise was present coming from the engine. The vehicle was taken to all star family Ford (13301 interstate 27, amarillo, tx 79119) where it was diagnosed that the engine flex plate was cracked. The flex plate was replaced, but the failure recurred approximately 18 months later. The manufacturer provided case number: 24397434. No further assistance was offered. The failure mileage was 58,000.

- Canyon, TX, USA

problem #83

Aug 202019

Edge

  • 28,289 miles
I started my car and turned on to a busy street. My car then slowed to an almost immediate stop. I received an error message stating hill assist unavailable (I wasn't on a hill at all), then a wrench light appeared along with an engine light and airbag light turned on as well. I was unable to accelerate when pushing the petal. Meanwhile there is traffic behind me forced to move around my vehicle almost causing serious accidents.

- Germantown, MD, USA

problem #82

Jul 152019

Edge

  • 48,000 miles
My vehicle lost power while driving down the highway at 70mph. We had just left a scenic overview where the car had been shut off. Accelerated up a hill and drove for a few more miles on flat, straight roadway and the dash went black. The cruise control was on but not in use. Lost all power, however steering was responsive and brakes worked.. day temp ~85 degrees. Vehicle miles=48000. Steered to shoulder, put car in park and hit the ignition button. The car restarted. Called my local Ford dealership and was told that cars are so computerized now that they need to be rebooted occasionally and to call back of it continues to happen. Per cargurus site this has been an ongoing problem since 2009. Most consumers citing a defective throttle bottle assembly. What's it going to take to get this on a recall? this is a major defect. I am afraid to drive my vehicle. Zero confidence.

- Puyallup, WA, USA

problem #81

Jun 292019

Edge

  • 26,500 miles
When pulling into a parking space in a parking lot, I stepped on the brake and the engine surged and speeded ahead hitting a building where the air bags deployed.

- Burlington, IA, USA

problem #80

Jan 062018

Edge

  • 42,000 miles
After driving the car under normal conditions for the first 40K miles it started to make rattling noises. Took it to the dealer and it had a broken flywheel. 18K miles later it has another broken flywheel

- Eagle, CO, USA

problem #79

Feb 012018

Edge

  • 105,328 miles
The contact owns a 2015 Ford Edge. While operating the vehicle, a rattling noise was heard from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the flex plate was cracked and needed to be replaced. The vehicle was repaired, but the failure recurred approximately 40,000 miles later. Tallassee Ford (1618 gilmer ave, tallasee, al) and the manufacturer were notified of the failure. The failure mileage was 105,328.

- Tallassee, AL, USA

problem #78

Mar 312019

Edge

  • 42,000 miles
I have owned the vehicle for 9 months. 1st occurrence on 3/31/19, accelerating to merge on highway and vehicle shuddered, lost engine power and went into limp mode. I limped it home and after about 10 minutes I started the vehicle and it drove fine... until 2nd occurrence on 4/4/19... this time was driving about 35-40 mpg approaching an intersection when the vehicle lost all engine power and I coasted to the stop light, put in park, shut off vehicle and restarted... it then drove normally. I have been lucky twice. The 1st occurrence was scary as I was just getting on the highway with cars approaching me from behind very quickly not knowing that I could only go about 20mph. The 2nd occurrence I was very lucky to have gotten a red light just as I was coasting to the intersection. At this point I don't trust my vehicle and am scared to drive it knowing that at any time, I may lose power and not be so lucky. I have had zero problems for 9 months and now 2 of these issues in 5 days... what's next?

- Ankeny, IA, USA

problem #77

Apr 032019

Edge

  • miles
We've been experiencing an intermittent exhaust and sulfur odor in the cabin of our vehicle since we purchased it last July. The odor is present while running and parked, while idling at stop lights, while coasting along with traffic on the freeway, while accelerating or not, speed does not seem to matter. The fumes and odor have gotten stronger and have become so strong that we can't even drive the vehicle with the windows down. Our whole family has experienced headaches and severe nausea while riding in the car on both long and short trips. My daughter almost passed out on a recent hour long drive. We brought the vehicle to the service center twice now. The first time they replaced the cabin air filter. The vehicle is currently at the dealer service center. After we mentioned the sulfur smell we were told they would have to contact Ford Motor Company hq and open a case.

- Lake Stevens, WA, USA

problem #76

Mar 222019

Edge

  • 34,000 miles
Owned for 5 months. Engine has died twice while driving like others with display showing "full power accessory active". both have been at low speed (around 5-10 mph) and have had to place in park before I could restart the engine. One was decelerating from ~25 mph on a residential street, and the other was while driving through an apartment complex. Takes about 30 seconds to figure out what is happening and restart.

- Huntington Beach, CA, USA

problem #75

Dec 102018

Edge

  • 53,635 miles
Just driving down rural road doing 45 mph, engine just shut off, warning came up said transmission not in park, put in park it restarted and was fine the remainder of trip

- Dyer, IN, USA

problem #74

Dec 102018

Edge

  • 54,000 miles
When driving my vehicle, the rpms sky rocket but won't change. It's not shifting gears as an automatic is supposed to. Also, the engine has been making a weird noise on and off and when we took it in, they turned it on and pressed the gas and said it was fine. Never had it on record or anything. The fuel pump went out about 23K and now the car is having the same issue at 50K with the fuel pump or the same symptoms as it did before having the car lunge forward or vibrate.

- El Cajon, CA, USA

problem #73

May 122017

Edge

  • 20 miles
Since I purchased the vehicle it has been making a jerking effect after it passes 1st gear to 2nd. The jerking effect seems to be coming from the motor. I took it to the dealer and the dealer said there was nothing wrong with the vehicle. To this day it still has the jerking effect.

- Caguas, PR, USA

problem #72

Aug 162018

Edge

  • 75,000 miles
Lost antifreeze..no leaks..2 qts week..holds 21psi test one hour..overheated one time while idling in drivway

- Freehold, NJ, USA

problem #71

Jul 242018

Edge

  • 56,400 miles
My car has lost all power while driving multiple times. The dash says "full power accessory active". I have to put the car in park and restart it. The last time I was driving 60 mph on a busy highway so this could have been a very dangerous situation especially if I was somewhere that didn't have a an area for me to pull over or had I been stuck in the middle lane! this needs to be recalled immediately!

- Moore, OK, USA

problem #70

Mar 302018

Edge

  • 5,000 miles
When merging onto the interstate and you accelerate and go from approximately 40 mph to 75 pmh there is always a smoking -burning smell coming out of the A/C exhaust vents inside the passenger compartment of the car. I had an Explorer before and it did the same thing. I thought my engine was going to blow up even though it only had approximately 30K miles on it so I traded it. Now this Edge is doing the same thing... is this an ongoing problem that is trying to be repaired soon. I asked if the 2018's had this problem the the Ford dealership said yes. Same thing happens when I pass someone on a regular highway any time you accelerate your speed from a lower speed to a higher one. Thanks

- Starke, FL, USA

problem #69

Apr 112018

Edge

  • 32,000 miles
We had had a problem for over a year.the ac makes loud noises and cuts out and stops working it will speed up slow down with no touching.the bluetooth doesn't work properly and the phone doesn't sink or drops calls.the check engine light comes on!!!!we first took to our local dealership kelly Ford im melbourne they couldn't get it to fail.gave us the car back and were rude, my wife called customer care and made a complaint and nothing was done.we then sent videos of the issues. To the dealership we bought from which is 2 hours drive South of else delrare Ford.we drove there and showed the sales manager and service manager the car in the failed condition as we didnt shut car off and pulled into the service station after again sending text of videos on our drive down of the failing.they kept the car for over 5 days and again said they couldnt get it to fail when they restarted later.we were furious.we have again had to continue to drive this car paying almost $400 a month and no one will fix...or give us another car.its a lease.we phoned customer care again they gave us a case number and said contact palm bay Ford and quote the case number if they didnt not fix the car or give a replacement until it was fixed we could end the lease early. The car has stalled while driving.the ac and fan vibrate so load and go from super fast to slow and then shuts off all while driving.we are scared to drive!!!!

- West Melbourne, FL, USA

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