The contact owns a 2015 Ford Edge. The contact stated that while her husband was driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, with the steering wheel requiring increased effort to maneuver the vehicle. The traction control and power steering warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 170,000.

- Altoona, PA, USA

When i went to the store i turned off my engine and when i came back in the car i started it and could not turn my steering wheel, Good thing this happened when i was parked.

- Victorville, CA, USA

Steering Assist and Stabitrac keeps going out, vehicle is difficult to turn and doesn-??t brake well in wet conditions

- Pasadena, TX, USA

While driving, my vehicle will lose power steering briefly. This makes the car extremely difficult to steer and has almost caused accidents repeatedly. Warning messages related to power steering assist and hill start assist appear on the screen. This happens at various points when driving: when I am turning, driving straight, pulling into parking spaces, backing up, etc. This is a reoccurring issue and has happened multiple times. There is a recall for 2015 Ford Edge describing the exact issues I am having with my vehicle. It is related to the corrosion of bolts holding the electric power steering gear motor. For some reason, my vehicle does not qualify for this, even though I live in West Virginia, one of the states listed in the recall. I have taken the vehicle to multiple Ford dealerships and have been repeatedly told that I would need to completely repair my power steering rack, but I suspect this may be related to the above recall.

- Glen Dale, WV, USA

Car steering HUGH safety issues 12/29/2022 Drove vehicle to store, parked vehicle, returned to vehicle and was not able to turn steering wheel to leave. Light came on for the first time, when starting vehicle indicating a problem. There was no indication of a problem with the steering, prior to the steering failure. This Could have caused a severe accident if this had occurred while driving. Took in in for repair.3100 cost. Noted other recalls on steering for 2015 edge. Mechanic was not able to determine why it failed said it was an internal part failure. Please contact me regarding follow

- La Crosse , WI, USA

Steering gear is failed. Grinding and roaring. Told recall was performed before I purchased the vehicle. Was wondering if there liable to replace the rack and pinion steering system or am I. Told not to drive became it's failing. Thank you. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Grayson, KY, USA

Car Shimmy's when hitting a bump or rough pavement. If this happens when road surface is wet or icy I feel car will slide enough to cause accident.

- Gerald, MO, USA

The contact owns a 2015 Ford Edge. The contact stated while making a right turn, the vehicle lost power steering functionality without warning. The vehicle was taken to the dealer and the contact was informed that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 97,000.

- Drexel Hill, PA, USA

Loss of power steering assist, at lower speeds, when making a turn.

- Drexel Hill, PA, USA

The contact called on behalf of his wife who owns a 2015 Ford Edge. The contact stated while his wife was attempting to reverse the vehicle out of the parking lot, the steering wheel was difficult to turn. The power steering assist warning light was illuminated. The driver shifted into drive(D) and pulled forward to park the vehicle. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was notified of the failure. The approximate failure mileage was 46,000.

- West Seneca, NY, USA

The steering locked up while driving the vehicle. There was a recall on this defect but my VIN evidently isn't covered. The recall # is 19S26, dated 8/28/2019, and it includes the 2015 Ford Edge. We had it towed to a Ford service provider. The dealer is going to fix it and the cost is estimated to be $3200. Ford Broadway in Green Bay, WI will be doing the work. I talked with them, Ford Motor Company and directly to someone with NHTSA and didn't get anywhere. The problem experienced and the solution recommended sounds exactly like recall 19S26, but for whatever reason, my VIN is not included in the recall. There are state of registration requirements that seem to be tied to cold weather and corrosion caused by salt from icy roads. Maybe it was originally registered in a warm weather state" Maybe the repair was already done once" It seems logical that this problem would be covered by Ford since it actually had a recall on the exact issue. Hoping we can have my VIN # included in the recall so that the cost can be covered by the manufacturer. Thank you.

- Green Bay, WI, USA

electric power steering rack failed while driving. lost all steering of vehicle without any notice.

- Hamden, CT, USA

While driving my 2015 Ford Edge the Power Steering stopped working, the dashboard lite up. I stopped the SUV. and was unable to drive. I took it to my local garage and they pulled codes and diagnosed a bad Power Steering rack and pinon. Located a used one for $350 had that installed but did not work! I had to buy a new one at a cost of $1492.36. The total cost between parts and labor was over $2500 The garage that did all the work took it upon it self to take apart the original Rack and Pinon to see what happened to it"? They found that the seal between the two halves on the Rack and Pinon had failed and that water had gotten into the unit and ruined the electronics inside it. The recall on the bolts was done, but problem should up shortly after" I FEEL THIS IS A FLAW IN THE DESIGN OF THE UNIT AND SHOULD BE LOOKED INTO BY THE NHTSA further, because this could of caused a serious crash!!

- Lowell, MA, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number: 19V632000 (steering). The vehicle was taken to dunphy Ford (7700 frankford ave, philadelphia, pa 19136) for the free repair. The contact stated that after the repair was performed, the vehicle loss power steering functionality. The vehicle was taken back to the same dealer. The contact was informed that the power steering rack needed to be replaced and it would be an out of pocket expense. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,289.

- Philadelphia, PA, USA

The contact owns a 2015 Ford Edge. The contact stated that the vehicle loss power steering assist which made the vehicle difficult to turn at low speeds. The vehicle was taken to an independent mechanic who researched the issue and diagnosed the vehicle with corrosion in the electric power steering gear motor bolts. The mechanic referred the contact to henderson Ford (810 ridge rd, webster, NY 14580 (585) 787-1700) who stated that there were no recalls on the vehicle for the failure. The contact was informed that the repair would be at his expense. The manufacturer was contacted and provide the contact with a case number and referred him to NHTSA. The vehicle was not repaired. The failure mileage was 124,000.

- Webster, NY, USA

2015 Ford Edge. Consumer writes in regards to steering gear motor bolts safety recall. The consumer stated the vehicle has had water leakage issue. Rain water would pool on the driver's side floor. The consumer requested to be reimbursed the cost of repairs for the steering gear.

- Blaine, MN, USA

The contact owns a 2015 Ford Edge. The contact stated that while driving approximately 35 mph, the steering warning light was illuminated. Several hours later the failure recurred. Additionally, the service advance trac, power steering failure, and hill assist inoperable message displayed on the instrument panel. An independent mechanic was contacted and the contact was informed that there were two NHTSA campaigns for similar failures, NHTSA campaign numbers: 15V250000 (steering) and 19V632000 (steering) however, the VIN was not included. The mechanic also stated that there was no communication between the power steering, parking assist, and the power steering module. The vehicle was not repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 98,022.

- Coatesville, PA, USA

The contact owns a 2015 Ford Edge. Contact stated that parked with the vehicle idling, the vehicle eps warning light illuminated. Contact placed the vehicle in reverse, turned the steering wheel which ceased to operate correctly. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the steering gear needed to be replaced. The contact was informed that the vehicle was best repaired by an authorized Ford dealer. The vehicle was towed to downs Ford, Inc. 360 New Jersey ave 37, toms river, NJ 08753, (877) 868-1848) where the prognosis was confirmed. The vehicle was not repaired. The contact mentioned NHTSA campaign numbers: 19V632000 (steering) and 15V250000 (steering) as a possible solution to the failure. The manufacturer was contacted and informed of the failure. The failure mileage was approximately 33,000.

- Tom River, NJ, USA

The contact owns a 2015 Ford Edge. While attempting to accelerate from a stop, the steering wheel became firm. The contact stated that additional effort was needed to maneuver the vehicle. The vehicle was taken to Suburban Ford of waterford (6975 highland rd, waterford twp, mi 48327, (248) 674-4781) where it was diagnosed that the steering gear bolt detached, which caused a loss of power steering assist. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 19V632000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.

- Pontiac, MI, USA

The contact owns a 2015 Ford Edge. The contact received a recall notification for NHTSA campaign number: 19V632000 (steering). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to byerly Ford (4041 dixie hwy, louisville, ky 40216, (502) 448-1661) where it was diagnosed that the steering bolts had fractured. The vehicle was not repaired. The manufacturer was contacted and provided case number: Cas24732252, but did not assist. The failure mileage was unknown. Parts distribution disconnect.

- Louisville, KY, USA