10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 30,863 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2016 Ford Edge. The contact stated that while the vehicle was stationary, there was an abnormal rattling sound coming from the engine. There was no warning light illuminated. The failure persisted and the contact took the vehicle to the dealer who diagnosed the vehicle with a defective flex plate. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 103,000.
- Lincoln, AL, USA
May 31, 2022 My check-engine light came on a few days earlier. I took it in to my automotive repair shop for a diagnostic to determine the issue. It was determined that cylinder #4 was misfiring. The coil was identified as faulty and replaced. Diagnostic cost: $149.99 Replacement coil parts and labor: $163.75 June 2, 2022 Check-engine light comes on again. automotive repair shop replaces the spark plug in cylinder #4 as a precaution, even though the spark plugs were less than a year old. No charge. June 6, 2022 Check-engine light comes on again. This time I mentioned to the mechanic that the car briefly misfires after it sits overnight. I could also smell a coolant odor. This was their -??ah-hah-?? moment. They removed the plug from cylinder #4, pressurized the coolant system and noticed coolant leaking into the cylinder. A phone call to Ford confirmed that this was an issue and the only repair; engine replacement. June 7, 2022 -?" June 17, 2022 The engine was replaced. Total cost: $6,543.59 While I waited, I scoured the Internet and did some research into this issue. I found that I am not the only one who has had this problem. This is an issue with the Ford 2.0 Liter Turbocharged engine, even at miles much less than my 121,958.
- Dayton, MN, USA
Ford Edge (2016) was experiencing a loud ticking/knocking noise during idling and after startup. A short period after the noise started the vehicle became disabled completely on the roadway. The vehicle is out of the five-year warranty period by a year, but still within the mileage period (currently has 46,700 miles, with the limit being 50,000). The 2017 model of the same vehicle has a recall for the same issue, but Ford is not acknowledging the issue for 2016 models.
- Edwardsville, IL, USA
The contact owns a 2016 Ford Edge. The contact stated after starting the vehicle, the vehicle was vibrating while the check engine warning light was illuminated continuously. The vehicle was taken to an independent mechanic where the cause of the failure was not yet determined. The vehicle was not repaired. The contact mentioned that while depressing the accelerator pedal, the vehicle was vibrating, the vehicle failed to accelerate and the vehicle lost motive power. The vehicle was able to be restarted. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 84,000.
- Ridgeland, MS, USA
Not having the vehicle for that long, I came across the check engine light that went off. The code that mechanics pulled was a misfire in a cylinder. I thought this would be an easy fix of spark plugs and plug wires. This was not the case. I spent $200 at a mechanic shop that said it was a fuel injector problem. This did not fix it because they would clear the code and it came back. They did further research and found out there is a Technical service bulletin report. TSB 19-2346. I took it to Ford and they gave me the print up of what needed to be repaired. Cost over six thousand dollars to repair. I was wondering why I had to buy coolant at one point as the level would drop. It was leaking into the cylinder. I would get the white smoke coming from my exhaust as well. My safety issue was that it would overheat and possibly catch fire from other cases I heard. The dealership confirmed the issue and they are well aware of the problem since 2019.
- Houston, TX, USA
The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the vehicle failed to start smoothly and started rough. The check engine warning light illuminated. The contact stated that the failure occurred intermittently. The vehicle was taken to an independent mechanic who informed the contact that they could not replicate the failure. However, upon opening the hood, the independent mechanic diagnosed that the spark plugs were corroded, the engine block was fractured and leaking antifreeze, causing damage to the engine. The independent mechanic diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and confirmed the diagnostic test result. The contact referenced Ford Technical Service Bulletin Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 79,800.
- Sanford, ME, USA
I am submitting this complaint due to concerns that others might start having the same issues that I am experiencing. My Ford Edge 2016 with just a little over 58,000 miles has a Timing Cover Oil Seal (MTCS), a Transfer Case Input Shaft Seal (FTCI), and the Axle Seal (FRAS) leaking. This is very sad that a vehicle with this few of miles has all these issues already. I am sure my Edge is not the only one having these issues. This vehicle does even leave hardball roads nor does it drove hard. I can't image what it would be like if I was rough on my vehicles. Jason
- Evans, GA, USA
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was coolant leaking into the cylinder head and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
- Murfreesboro, TN, USA
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed or idling, the vehicle would vibrate and shake. The check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and directed the contact to file a complaint with the NHTSA. The contact related the failure to TSB Number: 19-2208. The failure mileage was approximately 65,000.
- Takoma Park, MD, USA
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle would suddenly stall. The contact had to restart the vehicle several times before the vehicle began to function properly. The check engine warning light was illuminated. The contact took the vehicle to the dealer who had stated that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 59,000.
- Swedesboro, NJ, USA
Coolant leaking into combustion chamber causes check engine light to come on. Dealer says requires a new engine. Is so prevalent they told me what was wrong before even looking at it. Ford refuses to do a recall and fix the issue. Instead, they charge you for repair. Warranty expired 1 month prior.
- Zachary, LA, USA
Engine went out last year and now this year it sounds like the flex plate and potentially the flywheel are cracked and need to be replaced. I am concerned that it was broken or was affected when my engine went out or was not balanced correctly.
- St. Cloud, MN, USA
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle started jerking, vibrating, and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty. The transmission was replaced however, the failure reoccurred and included a loud noise coming from the engine. The check engine warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted and informed of the failure however, no assistance was provided. Additionally, the Back Over Prevention intermittently malfunctioned. An unknown software update was performed however, the failure persisted. The approximate failure mileage was 75,000
- Oakland, CA, USA
The contact's wife owns a 2016 Ford Edge. The contact stated that the vehicle was leaking coolant. The contact also stated that the vehicle would shake and hesitate upon the depression of the accelerator pedal with the check engine light illuminated. The contact then used a code reader and discovered that there was a misfire on cylinder 3 due to coolant leaking into that cylinder. Upon further investigation, he discovered a service bulletin that was related to the failure. The contact discovered that the engine needed to be replaced due to the failure. The contact had spoken to the dealer and the manufacturer and was informed that there were no recalls on his vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.
- Blossburg, PA, USA
Engine failure at less than 35,000 miles. Loosing coolant into cyclinder#2 misfire. Known issue by Ford, yet no recall or recourse for owners out of warranty.
- Blacklick, OH, USA
The engine has a manufacturer's defect under Technical Service Bulletin 19-2208. Coolant is entering the cylinders. Personal safety is compromised because the engine can fail at any moment. Navigating safely through traffic with an engine fail and then being stranded on the freeway (at night in freezing cold temperatures) is a serious hazard. The problem has been confirmed by a few mechanics. Also, Ford Motor Company issued a TSB 19-2208 detailing this problem for the vehicle. Mysteriously, this TSB has suddenly disappeared but I have a pdf of their advisory detailing the defect. Ford Motor Company requested the vehicle be inspected by a certified dealership, who confirmed the problem. Ford is acknowledging the original engine manufacturer's defect. Mechanics report this is not a wear-and-tear issue. An engine warning light was the first indication of the problem. The problem appeared just after the manufacturer's 100k mile/5yr warranty expired. The vehicle has 105k miles. The vehicle was 3 months past the warranty when Ford was first contacted and notified of the problem. I have been in contact with Ford Motor Company for a couple of months trying to fix this problem. They are now refusing to discuss anything about the issue. Originally, they acknowledged the issue and their TSB proves they were aware of it even to the point of detailing the procedure for diagnostics and repair. Ford also previously reimbursed full expenses for the repair of their defective engine. Now it seems they are trying to cover it up trying to make it disappear, maybe so it does not get listed as a recall? The vehicle is a hazard to drive for my 80 year old mother who still works, but she has no other choice. I am seeing reports of this same engine fail online by other owners.
- Bellevue, ID, USA
On 12-25-2021 I was driving my 2016 Ford Edge Titanium andthe check engine light came on. I took the car to a Ford dealer, they said they could not look at it till Momnday12-28-2021 they checked it out and told me the engine coolant leaked into the engine causing the engine to be replaced. They said they would run a compression check just to make sure. After waiting 1/2 a day, they told me yes, the engine had to be replaced the gasket was defective and caused the engine coolant to leak into the engine. The car has 56,400 miles and they told me to call Ford and maybe they would replace or give me some help on the cost. I called Ford and they told me car was out of warranty(which i knew) and they would do nothing. I am now on the hook for a bill for approx. $7,000. On the internet I found more than 72 complaints of the same thing happening and again Ford would do nothing. I was lucky I was not on a trip and got stranded out in the middle of no where. I feel it is Fords responsibility to see that this problem is taken care of. I do not understand why there has not been a recall on this problem, Why" If your engine stops running out on the highway you could be in for a grave accident. I know there is a Class Action lawsuit pending and like many big lawsuits they can take years to be resolved and who makes the money? the lawyers and then there will not be enough money left to pay back all these people who had to put out thousands to replace these motors. If the consumer wins there will probably be made some deal which will help Ford and the lawyers and then there will not be money left to help the consumer. Why don't you make a recall on this problem"
- Grandview, MO, USA
2018 Ford Edge Driving it Friday Dec 24th. Check engine light came on took it to Ford Dealer they said they could not get me in till Monday. Took in Monday Morning about a hour later they told me that the engine coolant leaked into the engine causing the engine to be replaced. They said they would run a Compression check just to make sure. Called this morning 12-28-2021 and said yes the engine had to be replaced the car has 56,400 miles and they told me to call Ford and maybe they would replace or give me some help Called Ford and they said Car is out of Warranty and they would do nothing. I am on the hook for approx $7,000.Checked on internet and found 72 complaints about the same problem. But yet there is no safety recall, Why? I was lucky I was in town, what if I had been on a trip. I feeel it is Fords responsibility to see that this problem is taken care of. I also read there was a Class Action Law Suit for this issue, I cannot find it on the internet I thought it would be on your website.
- Grandview, MO, USA
Had a check engine light come on saying misfire in cylinder 4, had the spark plug replace, check engine light came back on a week later. Took it to a Ford dealership & said the long engine block needed replaced due to coolant leaking into the cylinder.
- Silver Lake, IN, USA
- Bloomington, IN, USA