I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Holyoke, MA, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.

- Newtown, PA, USA

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the engine ran slowly, and then ran as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine cylinder, and that the long block, the drive belt idler, the 2 ball joints pinch bolts, 4 Turbo starts, two coolants, 6 ignition coils, the tread locker, the thermostat gasket, the flex plate, the coolant outlet O-Ring, and 4 intake manifold gaskets needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000.

- Fremont, MI, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to rumble and vibrate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into the engine had damaged the short block, and the short block needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnostic results. The vehicle was not repaired. After investigating the failure, the contact related it to TSB: 22-2229. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 140,000.

- La Quinta, CA, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and covered a portion of the cost of the engine replacement. The failure mileage was approximately 79,791.

- Richmond, VA, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle as shaking and vibrating abnormally with the check engine warning light flashing on and off. The contact stated that there was swishing liquid sound coming from the dashboard. Additionally, the engine was overheating. The vehicle was taken to the local dealer who diagnosed that the engine had experienced a misfire and coolant was present inside cylinder #2 and #3. The contact was informed that the engine was faulty and needed to be replaced. The failure was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 103,000.

- Vancouver, WA, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that he used a code reader to diagnose the vehicle and retrieved code: P0304. The vehicle was taken to the dealer where it was determined that coolant had leaked into cylinder #4, and the engine needed to be replaced. The vehicle was not repaired. The contact referenced TSB: 22-2229 and the manufacturer was notified of the failure. The contact was informed that the TSB did not include his VIN, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 84,000.

- New Franklin, MO, USA

The contact's daughter owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine overheated with the check engine warning light illuminated. Upon inspection, the contact discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where the vehicle was diagnosed with a blown head gasket. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.

- Glen Burnie, MD, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and determined that the cause of the failure was a defective crank shaft, cam shaft, and oxygen sensors. Despite the repairs made to vehicle, the check engine light remained. The vehicle was taken to an independent mechanic where he was informed that coolant had leaked into cylinder #1. The contact was advised to stop driving the vehicle and contacted the dealer. The contact was informed that the vehicle was not under recall and a diagnostic test was performed. The dealer confirmed the failure and informed the contact that the engine block needed to be repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

- Santa Teresa, NM, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 30 MPH, the vehicle started overheating. There was no warning light illuminated. The contact was able to drive the vehicle to the residence. The contact checked the coolant level and noticed that the coolant level was low. The contact added coolant, but the failure continued, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who replaced all spark plugs, but the failure reoccurred. The independent mechanic referred the contact to the local dealer. The vehicle was taken to the dealer for diagnostic test. The mechanic stated that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was 61,000.

- Philadelphia, PA, USA

The contact owns a 2016 Ford Edge. The contact stated that the vehicle had experienced rough starting and upon inspection it was discovered that the engine coolant was low. Later while driving, the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed that there was coolant intrusion inside cylinder #1, and the engine might need to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 54,000.

- Corder, MO, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The contact was able to drive to the residence. However, the contact stated that the following day, the engine misfired while starting the vehicle. Additionally, the contact noticed that the coolant level was low. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine block, and the engine needed to be replaced. The dealer informed the contact that it was a known failure and a manufacturer defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was approximately 128,546.

- Nashville, NC, USA

The contact owns a 2016 Ford Edge. The contact stated that vehicle had failed to accelerate upon a cold start as the check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where they diagnosed a crack in cylinder #1 which caused coolant to leak into the engine. The vehicle was then taken to the dealer and the diagnostic result was confirmed. The manufacturer was notified of the failure, and the manufacturer agreed to cover a portion of the repair. The vehicle was repaired. The failure mileage was approximately 115,000.

- Lincoln, NE, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and the dealer stated the engine was misfiring. The contact stated cylinder #3 coil and spark plug was replaced; however, the failure recurred. The vehicle was taken to the dealer, and the dealer stated that coolant was leaking into the engine, and that the engine needed to be replaced. The vehicle was not replaced. The manufacturer was contacted, and the manufacturer stated that they are aware of the failure and that there was no recall associated with the failure. The failure mileage was 79,274. The contact stated that the engine was replaced and Ford covered a portion of the repair costs.

- Hauppauge, NY, USA

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 65 MPH, the vehicle started vibrating, and the engine was running roughly. The contact stated that the check engine warning light was illuminated. The contact stated that the temperature gauge needle had gone into the red zone. The contact pulled over and opened the hood to allow the engine to cool down. The contact stated that the failure had occurred before, resulting in an engine replacement due to coolant leaking into the engine block and cracking the cylinder block. The contact had taken the vehicle to a local dealer, where it was diagnosed that coolant was leaking into cylinder #2. The mechanic determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.

- Fair Lawn, NJ, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at an unknown speed, the vehicle started to hesitate and felt bumpy. The check engine warning light illuminated. Additionally, the contact stated that she noticed a light grey smoke coming from the exhaust pipe but faded. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel rail pressure was too low and there was an internal leak from the engine and the engine needed to be replaced. The dealer was notified of the failure and the contact was informed that a diagnostic test could not be performed due to no warning lights being illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to call the NHTSA Hotline. The failure mileage was approximately 115,098.

- Fredericksburg, TX, USA

The contact owns a 2016 Ford Edge. The contact stated that while starting the vehicle there was an abnormal amount of white smoke coming from the exhaust tip. The contact stated that after commencing driving, the smoke would dissipate. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic, where the vehicle was diagnosed with coolant intruding into the cylinders. The mechanic determined that the engine needed to be replaced. The was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 173,000.

- Hope Hull, AL, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with coolant leaking into cylinder #4. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 40,000.

- Randallstown, MD, USA

In 2018 I bought my 2016 Ford Edge which had 60,000 miles on it. I bought the extended warranty plan. I drove it for approximately 30 days and I started having issues with it losing coolant and smoking. I took it back to the dealership and was told it needed a new motor, so they put a new motor in it. Well, I just notice recently that the check engine light comes on (misfire in #2 cylinder ). it was smoking and using coolant. this was the same thing it did in 2018 when they replaced it then. So I took it back to the same place that replaced the motor in 2018 and I just found out on 6/23/2022 that my 2016 Ford Edge needs an engine. Coolant is leaking into #2Cylinder. My car is out of the extended warranty. I need help something is not right with theses motors. The estimate to replace it is $5000 - $6000. There needs to be a recall on this issue.

- East Prairie, MO, USA

The contact owns a 2016 Ford Edge. The contact stated while driving approximately 25 MPH, the check engine warning light illuminated. The contact took the vehicle to the dealer who diagnosed the vehicle and determined a failure with the spark plugs. The spark plugs were replaced; however, the failure reoccurred. The contact then took the vehicle back to the dealer who diagnosed the vehicle and determined that coolant was leaking into the engine. The dealer informed the contact that the vehicle was not included in an unknown recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 92,000.

- Las Vegas, NV, USA