10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
5 / 0
Average Mileage:
21,170 miles

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« Read the previous 20 complaints

problem #38

Aug 292020

Edge

  • 50,000 miles
I have a 2016 Ford Edge, which has a panoramic sunroof and moon roof. My sunroof motor only works half the time. It will open with no issues, but then in order to close it, it will close, and then open again. I have to close it several times before it actually stays closed. The other issue I am having is with the moon roof. It has randomly cracked. I keep my vehicle parked in the garage, and work from home. There is no chip in the glass, and the glass doesn't look like a regular spider from a chip. It's wavy cracks.

- Omaha, NE, USA

problem #37

Aug 212020

Edge

  • miles
Vehicle stalls out while driving and then won't start back up for several minutes. Issue is intermittent.

- Kansas City, MO, USA

problem #36

Jun 252020

Edge

  • 92,000 miles
The vehicle smoke extremely heavy and moderate amount of white smoke when start and the engine coolant always runs low

- Myrtle Beach, SC, USA

problem #35

May 262020

Edge 6-cyl

  • 62,000 miles
Car caught fire while parked and unattended! on 5/26/2020 @ 3:12am awoke to a loud pop. Looked out window and saw car on fire with fire in the rear passenger tire well area. By the time the fire department put the fire out passenger side of car was pretty burned up. Car had been parked in the street in front of my home for about 10 hours prior to the fire and there was no evidence of foul play.

- Philadelphia, PA, USA

problem #34

Apr 232020

Edge

  • 63,700 miles
My car had been parked for three days without moving or other use. I walked past the back and saw that the bottom of the rear windshield had an alligator Edge (pieces on the ground), it looked as if someone had to tried to punch* on the right side, and the whole windshield was shattered when you looked closely at the glass. There were no holes in the windshield and no sign of impact.from the outside of the car. We live in on an acre and have security cameras so verified there was no vandalism acted on the car nor did any act of nature come into contact with my car. In looking, there are several people on the internet with the same experience, with the same exact glass burst patterns including the pop out spot on the right side. When I did move the care to allow the glass repair person access, closing the door caused the windshield to fall in starting at the punch out spot.

- Vancouver, WA, USA

problem #33

Apr 032020

Edge

  • 50,000 miles
I opened the rear lift gate while the vehicle was parked and was loading stuff into the back of vehicle; either I accidentally hit the key fob in my pocket or my foot triggered the automatic open/close sensor and the liftgate began closing on me and would not stop even once it felt pressure from hitting an object (me). I barely squeezed out of the way before it slammed shut; this has happened to me on several occasions now and is going to kill someone!

- Toano, VA, USA

problem #32

Apr 022020

Edge

  • miles
Error code P1450

- Springfield, IL, USA

problem #31

Oct 052019

Edge

  • 25,000 miles
Just noticed a large crack develop in the panoramic sunroof - front panel. Unfortunately I do not remember the exact date. The crack started small and spread into different cracks covering a good portion of the sunroof. No evidence of rock or impact. Cracks appear to be stress related though I am not an expert. Called Ford dealer and was informed this is not covered as vehicle is out of warranty. My vehicle is a 2016 Ford Edge sport with 25K miles. Given a verbal estimate that the part would cost $1K and labor just shy of $2K for a total of $3K. I will again reinforce that the car has not been in any accident or impact and the crack appeared one morning and have grown. I am looking to sell the car and this is impacting the final price I am trying to negotiate.

- Frisco, TX, USA

problem #30

Jan 012017

Edge

  • 5,000 miles
We have a 2016 Edge and shortly after driving we opened the vista roof noticed a a long crack that ran completely from one side of the movable window to the other. The dealership said it was a stone chip but having looked at blue oval.com I see this problem has been addressed by Ford and also ignored. So we now have to pay for the window replacement even though it appears it is a production problem. I now have to pay the price for their lack of engineering and quality control.

- Northville, MI, USA

problem #29

Nov 122019

Edge

  • 64,000 miles
I was siting at a red light and the back glass exploded. Nothing hit the car, the window just shattered.

- Monroe, MI, USA

problem #28

Sep 042019

Edge

  • 22,000 miles
Power lift gate will not open sometimes. You have to go to the computer, disable the liftgate and enable the liftgate. Sometimes you have to do it twice. Found the temp fix on google. My Ford dealer knows nothing about the problem.

- Simpsonville, SC, USA

problem #27

Sep 232019

Edge

  • 33,000 miles
While driving at approximately 25 mph near my home, I heard a loud noise on the roof of the vehicle. I pulled over to see if something struck the roof. Nothing on the ground at all. When I got home, I got on a ladder to inspect the roof. The rear glass panel was cracked all over. My insurer stated it was struck by a foreign object. I went online to carguru and found hundreds of complaints about the roof glass (panoramic roof). They all cracked without being struck by any foreign object. There is also a class action lawsuit against Ford for not issuing a recall. The panels are made of laminated glass, which, according to Ford, makes the glass much more susceptible to break. Ford now only makes tempered glass roof panels, which are stronger. This, to me, is an admission of knowledge of the problem without issuing a recall, and could have caused serious injury. My auto insurance has the claim but is giving me a hard time due to the defective material.

- Plainfield, NJ, USA

problem #26

Aug 282019

Edge

  • 13,000 miles
The stationary part of my vista glass sunroof cracked. There is no sign of impact and it looks like a stress crack. Ford is not willing to replace it because I am 1 month outside the 3 yr warranty window. I looked online and I see that there are many others with this same cracking issue.

- Elmhurst, IL, USA

problem #25

Aug 012019

Edge

  • 26,000 miles
Can't get the lift gate to open

- Shawnee, OK, USA

problem #24

Aug 102019

Edge

  • 65,000 miles
Hands free liftgate is dangerous. While putting groceries in back and rearranging things I triggered the hands free liftgate. The gate did not stop coming down when I tried to stop it with my hand as it was closing. I got out of the way as it slammed shut. The gate does not respond when an object is put in its path, like a garage door does. It needs to! my 83 year old mother had the same thing happen to her (she has a 2019 Edge)and luckily I was there and was able to push her out of the way and shield her head. She now will only put things in her back seat, because she is afraid of activating that hands free liftgate. We both had our keys in our purse/ pocket. The manual says not to have it on you when using the back gate, but C'mon that isn't realistic.

- Orion, MI, USA

problem #23

Jun 182019

Edge

  • 40,000 miles
The moon roof glass is cracking. No point of impact. The car was not hit by any foreign object. When car is in motion, the spider webbing cracks get worse.

- Elgin, IL, USA

problem #22

May 202019

Edge

  • 40,000 miles
While driving the brakes failed, pedal went to the floor and I could not stop. Dealer said front brake lines had failed, one burst and the other had a large bubble in the line. Vehicle has 40,000 miles on it. Second problem is with computer screen, while driving all the systems connected to the computer start failing one after another, affecting safety systems controlled by the computer. When dealer repaired it they said the interface to the computer screen was defective.

- Leavenworth, KS, USA

problem #21

Apr 302019

Edge

  • 35,287 miles
Internal leak from oil valve/switch allowed fumes to leak into the car for months and months and exposed the driver to toxins; blood work revealed high levels of mtbs; symptoms include extreme exhaustion, vision and cognitive problems, balance issues itchy skin, and more. First, the fumes should never leak into the car, second, the Ford service department said it was ok to drive while they ordered a part, and it was not ok to drive because it was poisoning the driver. The car has now been fixed, the driver's recovery is ongoing.

- Twinsburg, OH, USA

problem #20

Apr 192019

Edge

  • 30,000 miles
When flat towing behind rv vehicle goes into a wobble. Only way to stop the wobble is to come to a complete stop. Happened when entering road from shoulder also on a rough uneven road. Happened at slow speed 10 to 20 mph.

- Gig Harbor, WA, USA

problem #19

Mar 172019

Edge

  • 38,400 miles
Found moon roof to be cracked.

- Orange, CA, USA

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