10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
5 / 0
Average Mileage:
21,170 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2016 Ford Edge:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #18

Mar 292019

Edge

  • 55,000 miles
The sync3 navigation system stops responding at different times while driving. The vehicles navigation, radio, heat controls become inoperable. The functionality may be returned after a reboot of the system. This happens when both parked and while operating the vehicle at normal highway speeds.

- Mansfield, PA, USA

problem #17

Mar 162019

Edge

  • 20,000 miles
Sunroof glass cracked for no apparent reason. One day it was fine, next day it was cracked. I took to Ford dealer and they told me $1,000 to repair and that they use 3rd party to repair. My car is still under warranty, but they said it is not covered. I did research and many others having the exact same issue.

- Marvin, NC, USA

problem #16

Jan 232019

Edge

  • 44,000 miles
I opened the sunroof cover and it revealed a large crack in the glass. I've already had the sunroof replaced once under warranty from Ford for a similar crack.

- Bellevue, WA, USA

problem #15

Dec 242018

Edge

  • 45,000 miles
Panoramic roof cracked with no impact - appears to be a common issue

- Monument, CO, USA

problem #14

Dec 232018

Edge

  • 22,900 miles
The rear window of my Edge exploded with no one in the vehicle'. my wife remote started the car, then later she went out to get the newspaper and go shopping when she noticed glass on the ground behind the car. Thinking it was vandalized we called the police. Upon the patrolman's examination he noted that it looks like it was broken from the inside! I agreed. The vehicle was parked in my driveway and was locked.

- Weirton, WV, USA

problem #13

Aug 102018

Edge

  • 8,283 miles
The front sunroof on my Ford Edge 2016 cracked for no reason. Does not appear to have been hit by any object. Has wavy crack which starts on front driver side corner and runs backward. I opened the inside cover while parked on a city street and noticed the crack.

- Arlington, WA, USA

problem #12

Mar 012018

Edge

  • miles
My sunroof has cracked 4 times. There multiple wavy cracks all over the windows. It has been replaced 3 times and after the third roof, it was cracked again within a month. My dealer will not fully cover this roof. I am told that it is from rock chips but honestly believe there is a defect in the glass or possibly the frame to cause the cracks. Once I get a new glass, it is cracked again within a month. I am worried about the safety of the glass. My rear window shattered as well while parked and from closing the driver door. I believe my sun roof has cracked on stationary and driving conditions.

- Peace River, Alberta Tss 1y1, AK, USA

problem #11

Apr 272018

Edge

  • 17,700 miles
My husband was driving when he opened the sun visor. I looked and thought there was ice on the sunroof because of the strange swirl pattern. It is not cold enough to have ice like that where I live. My husband says look its cracked. The panoramic sunroof cracked in a swirled pattern. I took the car to a professional auto glass place and the repair guy said he did not see any spots where there would be impact. So I thought maybe it was a glass defect. I took to the dealer and the service manager gets up and starts poking the glass with a pen and says there are 2 places of impact so it must have had a rock hit it and skip along and crack it twice.

- Rancho Cordova, CA, USA

problem #10

Apr 092018

Edge

  • 20,000 miles
Car driving at 55-70 mph straight line down highway and suddenly dies. Car still has accessory power, hit hazard lights and tried to coast to side of road without getting hit. Upon stopping car will immediately restart. Yellow wrench lights up on dash.

- Lenexa, KS, USA

problem #9

Feb 212018

Edge

  • 43,000 miles
Car was parked, running, in a driveway while I was sitting it in. It came out of park and started rolling backward.

- Carlisle, IA, USA

problem #8

Jan 132018

Edge

  • 17,000 miles
The automatic tailgate unexpected closes on your head, there is no safety feature if you are underneath the tailgate!

- Honolulu, HI, USA

problem #7

Aug 042017

Edge

  • 14,280 miles
Left a local business heading to another business on the other side of a fairly busy highway, when I pulled out in the intersection, car lost all power. Hill side assist light came on, wrench, car was running, but yet seemed disengaged as if it were in neutral or had no power going to transmission or wheels. Was able to coast to side of the street, where I restarted the car once with no change, shut car off again and left a bit longer before we starting, car cranked over very hard, did allow me to be able to get off the highway into the gas station, still not at this point running like it should, contacted local dealership service dept, after sitting approx 5 plus mins, car started, all dash lights went out except the engine light. Told to bring car in to be checked out asap. From what I've read on line this seems to be a fairly common problem, but a very dangerous problem. You have no idea when this is going to happen and all power seems to be gone and you coasting in busy traffic areas trying to get out of the other traffics way and prevent a accident. Very unhappy with our vehicle at this point, have lost a lot of faith in what I can expect, a person, family could easily be killed by the car performance. Also had a issue with many dash lights coming on after car had been parked at a business and restarted, this happened on 3/26/17, approx 12000 miles on car. Hillside start assist light came on, wrench, airbag symbol, stablity control, ABS lights and stayed on our whole trip home approx 14 miles, when car was shut off and restarted after a bit, all lights stayed off, garage informed, nothing done about this issue, also have issues at our local kwik trip car sometimes won't start, not detecting the key, seems they put out to strong of radio signals, key has to be placed by transmiter to get car to start.

- Mazomanie, WI, USA

problem #6

Apr 092017

Edge

  • 3,000 miles
I bought that SUV on 12/9/16. On 17/1/17 I delivered (dealer) it for repair, I mean, to function for first time the interior (soffit) lights. On 21/2/17 they delivered (to me) the unit, after installed a new fuse box (sent from the manufacturer). On 4/ix/17 (night) from the left side of the soffit began to outburst smoke/burning smell. At the end, the left side of the soffit and the base of the sun protector (with mirrior) were burned. Next day, I took the vehicle to the dealer, and they have it yet. I wrote a letter, with copies to the Ford CEO, vp customer affairs, vp quality control and dealer CEO. Later I file a claim at the local Consumer Affairs off. The dealer technician (in charge of repair the unit) said "that's an electrical flaw from manufact"

- San Juan, PR, USA

problem #5

Mar 292017

Edge

  • 26,400 miles
I'm experiencing what many, many other Ford Super Duty truck owners have been experiencing since about 2005 commonly known as the "death wobble". at speeds above 45 miles per hour, when the truck goes across a rough (washboard) bit of road or a bridge joint, the front end sometimes shakes violently which also causes the steering wheel to shake violently until you can bring the vehicle to a stop, which is not easy. This is a very serious safety issue, which could cause loss of control resulting in injury to passengers as well as other drivers on the road. In the research I have done, it appears that Ford has done very little to correct this problem for consumers. I have mentioned the problem to the dealership where I purchased the truck new twice now and they say they cannot find anything wrong and cannot duplicate the problem in a test drive. I have only 26,000 miles on the truck and the problem seems to be getting worse. Have had it aligned twice and tires rotated regularly. No unusual wear. My wife refuses to drive the truck and I'm not too excited about it myself. Will it take injuries and deaths to force Ford into admitting there is a problem and fix it?

- Lincoln, NM, USA

problem #4

Jun 022016

Edge

  • 1,200 miles
Under hard acceleration there is strong smell in the cabin that smells like sulfur it has gotten so bad that I have to drive with my windows open and I carry a carbon monoxide detector because I'm worried about the fumes being toxic. I do a lot of highway driving so most of the times it occurs on the highway it also happen in city driving from full stop.

- Brick, NJ, USA

problem #3

Dec 142016

Edge

  • 2,500 miles
Car has died multiple times at high rate of speed. Dealer says no codes thrown. Used 3 quarts oil before 5000 miles. Exhaust smoked horribly. Deceleration issues constantly. Last time it died on freeway dealer said throwing codes and engine needs replacing. They have had vehicle since December 14 2016. They tried to replace heads and it blew up engine. Car has less than 9000 miles. Vehicle died multiple times on freeway. Deceleration issues occurred both from full stop and acceleration on freeway entrance ramp. Vehicle has been in shop 3-4 times since purchased in late August 2016.

- Celina, TX, USA

problem #2

Oct 082016

Edge

  • 17 miles
Both back lights and back mid light compartments are not sealed. The water retains in there that creates electrical shortcut, . the sales man said he saw already several cars with the problem, . my car had at least 1 or 1 1/2 inch high water was in there- all 3 back lights. Danger for car fire and possible explosion from electrical short cut from water in the back light.

- Elk Grove, IL, USA

problem #1

Jun 272016

Edge

  • 9,200 miles
Driving down the road and the vehicle suddenly went to idle. Had to coast to a stop on the side of the road. The car was still idling but when I tried to give it gas, nothing happened. I shut the car off, restarted and it worked fine. Approx. 10 miles later, did the same thing. Car only has 9,200 miles. I drive the interstate daily and this is going to be very dangerous if it happens there. Will be at the dealer at 9:00am sharp tomorrow.

- Spring Hill, FL, USA