10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 19,804 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The rear differential is failing. It has been looked at by an independent mechanic. The car has 85,000 miles on it. I understand certain vin numbers were recalled for this issue.
- Anoka , MN, USA
Ever since I purchased my Ford Edge the backup camera flashes off and on while I'm trying to back up and reverse. It does it every single time I try to reverse it either does not show me backing up or will show me backing up in the camera for a second and then flashes off back to the radio or flashes back to nothing. I see that they are recalls regarding the backup camera on newer vehicles. My vehicle is a 2016 Ford Edge and has been messing up for years. Why does the recall not involve the older models?
- Gainesville, FL, USA
The oil pan is made of metal and plastic and the plastic warps over time and causes major oil leaks requiring frequent expensive replacement. There are no after market parts, only the plastic. Major oil leaks are hazardous.
- Littleton, CO, USA
Sunroof has spiderweb cracks after purchase.
- Kirby , TX, USA
I was driving on the highway and the steering wheel light with exclamation point came on along with flashing adaptive steering menu, traction control menu and up hill assistance menu came on the dash repeatedly, as I kept driving the steering got worse and I almost had an accident. I had no choice to get off at the next exit and was able to pull into a gas station at the end of the exit. I tried to google from my phone the warnings and saw there was over 86 complaints on the same issue. I turned off the car and waited for about 10 minutes before starting it again hpeing that maybe it would reset itself. When I started my car again, I had no steering. I was forced to be towed over an hour away and over $3500 to fix
- Athens, OH, USA
Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.
- Bartlett, TN, USA
Dealership Diag. and found coolant leaking/ intrusion going into #1, cylinder, causing low coolant light to come on in the car, and the car smoke on first start up. Dealership found, this car to have one of the defective ford eco boost motors installed, Dealership recommend new motor, at cost of $7,721.33. When purchased, I bought and paid for the ESP warranty to the cost of $3,281 dollars. Technicians stated, FORD is not going to cover the replacements nor any cost. The defective motors, causing the coolant to leak into the motor, subjecting us to more damages and fire. Coolant mixing with the oil. Issues would be for me, the defective motor and cooling system.
- Millington, TN, USA
Coolant leak into engine, causing substantial issues.
- Minford, OH, USA
The trunk that is automatic will randomly disclose on your head when you-??re leaning in to get some thing and it-??s happened several times and I-??ve reported it and it doesn-??t stop if it hit your head it keeps going
- Atascadero, CA, USA
Started months ago on the highway, now in the streets too. Press the gas, car goes then suddenly loses power. Going at 60 mph on highway, car suddenly starts to go slow, and pressing the gas doesn't move the car not even a mile higher. Semi trucks begin to honk horns at you. Afraid now to take highway again. Soon as I exit highway, press the gas and the car doesn't want to shift, almost as if it gets stuck. Continue driving on street and when turning, the car doesn't want to go. Ford had it for 3 days but didn't find anything. Have read posts and found one person with same issue that said it's code 2111, having to do with the throttle. So many people with the same issue and no recalls. It's dangerous to drive on highway now.
- Franklin Park , IL, USA
Rear door latch stuck and door will not close
- Lebanon, OH, USA
Took vehicle in for update of SYNC system which worked when I dropped it off. Mechanic called said the system wasn't holding charge. Next day they called said vehicle was ready for pickup. Picked up got in and my SYNC system wouldn't turn on. That includes radio, Bluetooth, navigation, backup camera, USB port anything that system controls doesn't work. No mechanic checks for the APIM to see if it is faulty. Now place is saying I have to pay to fix. Extended warranty doesn't cover says it's upgrade not update, even though Fordpass and SYNC system said there was an update for it. I tried to update system and wouldn't let me, both ways I tried to update. Fordpass tried something then said I'd have to take to certified dealer which I did.if nobody checks on the part when it's inspected, how does one know if bad part or not. Plus my 2016 vehicle when looking in SYNC system said last update was in 2003? Picture is showing SYNC system was working also have 5-7 people who can say was working til I brought to place for update. Can provide video and or pictures of my dark screen if needed. Date of incident is when I brought it in for update. Got vehicle back on the 17th the first time, partner brought in again for them to try something that didn't work to reset system.
- Rockford , IL, USA
APIM Module. We inquired with Ford about upgrading our Sync system to include navigation. A parts specialist at Livermore Ford indicated the upgrade could be made by adding a new USB hub and upgrading the software. We then noticed the last software update was marked completed in 2003 (on a 2016 model year vehicle). We confirmed the Wifi was connected and tried to initiate an auto software update, but there was no option to do so. We followed the directions per the Ford website for a wifi or manual update, to no avail. The third Ford recommendation is to take it to a dealer. On Jan 16, 2023, I took the vehicle to Sunnyvale Ford. The radio and screen were functioning without any issues. I showed the associate the software page and where it said 2003 was the last update, I showed him there was no "update now" button offered and the memory stick I had attempted to upgrade with via the usb hub.I asked them to update the software and indicated there was clearly a defect in that the software version date and the fact it never updated over WiFi as it is supposed to. The associate later called and told me they performed a software update and as a result they crashed the entire APIM Module.After much discussion the sales associate and the sales manager indicated there was nothing they would do and returned my vehicle which was brought to them with an operational radio and screen (which also operates bluetooth and the back up camera), no longer working.Clearly there was an existing defect in the system and granted it had not been discovered in the early years of ownership or warranty, but none the less; they faulted the system.I attempted software updates two ways and my screen and radio still worked when I took it to Sunnyvale Ford. Obviously, I do not know their exact action taken but a mistake was made or a Ford part/system. Ford states my only recourse is to purchase a $600 APIM which is on indefinite backorder.Therefore, I am seeking recourse via other avenues
- Livermore, CA, USA
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn-??t pass New York State Emissions test. Car can-??t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
- Hemlock, NY, USA
i have had my back windshield implode twice now on my Ford Edge in the last 8 months. Nothing hits the window. First time I was backing out of the driveway and had my back windshield wiper on and it just imploded. Had to go thru the hassle of getting the spoiler removed and the glass company out to fix it. Fine for 8 months until last night. Came home from errands, unloaded car, closed the hatch. Came back out about an hour later and the windshield was imploded again. There is something wrong for this to happen twice in 8 months. I found a recall for the back wiper motor but the recall is for Canada only. There should be a recall in the US also. I dont have the funds to keep replacing the windshield every 8 months. Especially when it isnt a simple fix with the glass company coming out to fix it. It has to be taken to a dealership first to get the spoiler removed then the glass company will fix it. Please get this fixed.
- Honeoye Falls, NY, USA
On June 30, 2021 I and my husband just arrived home. My husband had been hospitalized 10 days and was still very weak. I was bringing him home and once I was in the driveway I put the car in park and got out and went to him on the passenger side to help him out. I took him inside and got him settled. When I returned outside to retrieve items from the vehicle, I reached in on the driver side to push the start button to turn off the engine. Immediately the vehicle started rolling and I was knocked down by the door and drug 20-30 feet. The front driver tire ran over my hand and continued to roll into the yard of the house across the street. the neighbor called for an ambulance and I was taken to the hospital. I was treated for road rash and released. I was thankful to be alive under the circumstances but was still concerned for my husband and had no idea why the car rolled. As far as my safety I feel that this could have killed me and or possibly the small child that lives next door had he been out on his tricycle as he often is outside playing. I have not had the vehicle inspected because I thought maybe I had somehow done something to cause it to roll but I know I did not. I am assuming that this recall # 22S43 is likely the reason. I was made aware of this issue with certain years and models by a family member. I did not get any type of warning. I am enclosing pictues where I was injured. Prior to the accident, I had full use of my hands but I still have limited use with my right hand as the two middle fingers are often inflamed and a surgeon later confirmed they had been broken but I was not told at the time of the accident. Possibly because they were so swollen. My hand hurts all of the time and a hand surgeon said he would have to rebreak the fingers to repair the damage.
- Louisville, KY, USA
Moonroof multiple times has failed to close leaving car open on top. Weather moved in and put tarp but need to have it where I can close the moonroof.
- Prattville, AL, USA
EVAP purge valve failure
- Monroe , MI, USA
My pano/vista roof cracked randomly. Unsure of how long it was cracked. In researching, it appears this is a common problem with Ford Edge-??s and several recalls surrounding my year of vehicle have been enforced upon Ford. From what I have read it appears this is a like situation of some sort of -??stress-?? that cause the roof to fracture. It is now a safety hazard that is expensive to fix.
- Myrtle Point, OR, USA
- Bradenton, FL, USA