10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
25,403 miles

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« Read the previous 20 complaints

problem #72

Jan 022021

Edge

  • 83,300 miles
I received a check engine light at approximately 83,300 miles while driving at approximately 30mph for half a mile. Diagnostic trouble code P0303 was shown and coolant was observed in the cylinder by the auto repair shop. New engine recommended by repair shop referring to tsb 19-2346.

- Senoia, GA, USA

problem #71

Dec 012020

Edge

  • 104,500 miles
The contact owns a 2017 Ford Edge. The contact stated while driving 55 mph, when he started to hear an abnormal noise. The contact stated no warning light was illuminated. The contact was able to drive to his destination. The vehicle was taken to an independent mechanic and the contact was informed that the flex plate needed to be replaced. The contact called fremont Ford, Inc. (7148 w 48th St, fremont, mi 49412, (231) 924-3200) where the dealer was made aware of the failure. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 104,500.

- White Cloud, MI, USA

problem #70

Nov 142020

Edge

  • 36,200 miles
Frst noticed in November the car would not generate heat while at idle. This prevented defrosting of windshield. Noticed heat would return at higher revs, but this also decreased. Noticed fluid level was low added antifreeze and heat returned somewhat but not at idle. Car has 36,200 miles, just off warranty. This is an obvious safety hazard since drivingin winter requires a functioning defroster. Local mechanic noted that check engine light for misfire of cylinder #1 indicated a head gasket leak which was where my coolant was disappearing. There are no signs of outward leaks, or a oder of coolant in the cabin from the heat core. It is now January, and I cannot drive the car due to lack of heat and risk of damage to the engine. Emailed my dealer, but as of yet no response.

- Cold Spring, NY, USA

problem #69

Dec 142020

Edge

  • 48,000 miles
Car engine light turned on with only 48K miles and Ford stated my car needs a new engine due to being improperly made and coolant leaking into engine.

- San Antonio, TX, USA

problem #68

Dec 202020

Edge

  • miles
Car has 69,000 miles. Check engine light has come on. Was told a new engine is needed because coolant is leaking into the cylinders. Thousands of the same complaint and now we are told we need a new engine on a car that is barely three years old and of course out of warranty. Why has not one thing been done to resolve this with Ford. Had we known we were buying a lemon we would have never purchased this vechicle. Ford knows this is a problem and they have done nothing to rectify the defect in the product they put out on the market. We have no recourse here and what Ford has done borders on illegal to have a known probem with no recourse for the consumers.

- Rockledge, FL, USA

problem #67

Sep 282020

Edge

  • 58,000 miles
I was running errands driving around town one day when I noticed my auto engine start/stop feature in my 2017 Ford Edge stopped working. I took my car to the dealership & they said it was a misfire in the engine. A week later, a yellow light with the picture of an engine appears on my dash. I took my car for a diagnostic. It came back with the code P0304. I take my car to Ford and they suggest replacing the long block. They quote me $6,800. I noticed that my heat in my car stopped working on the way home. I check the coolant level and it was really low. I put coolant in my reservoir and it works again. But, I have to keep filling the reservoir with coolant every other day, which gets expensive. I tell the service guys, and they tell me that the coolant is leaking into my engine due to a manufacturer defect, which causes the heating to stop working, and low coolant levels. I contact Ford motors company, and they tell me my car is out of warranty. I purchased my car used on February 27,2020. It had 57 thousand miles on it the day of purchase. The warranty was up at 60 thousand miles. Not fair to me at all as I was told I had a warranty from the mileage I got the car at and 60 thousand miles beyond. They said it was nothing they can do and also because I did not leave my car at the Ford dealership they would not work on my case. My case manager from Ford motors never ever contacted me prior to closing my case once she discovered I never left my car at Ford. I tried reaching out to her several times in attempts of getting my car to Ford and seeing where we can go from there, and she never answered or returned any of my calls or emails. Ford needs to be held accountable and issue a recall as they were made aware of the expensive issue by many other customers from reviews and forums I have read online and heard from other Edge owners.

- Lawton, OK, USA

problem #66

Feb 032020

Edge

  • 70,000 miles
Happens every time I brake. Hitting the brake to stop engine shakes violently as I come to a stop. In addition to violent engine shaking the car is thrusting forward. I have to put my foot harder on the brake not to hit the vehicle in front of me. I will have to throw it in neutral to stop the shaking. In neutral the engine revs. When traffic begins to move I have to put it back in drive and hit the gas but then it lags severely. It won't go anywhere for multiple seconds before it finally takes off. That literally happens everytime I stop and go. If you are in park and have your foot on the brake too long before putting in a gear it stalls out. I have taken it to the Ford dealership and opened a case with Ford corporation who both deemed the vehicle unsafe, but neither want to take care of the issue. This issue has been going on for months. I've taken it to the Ford dealership twice and Ford has denied to assist with getting it fixed twice. There are so many unsafe 2017 Ford Edge transmissions. I wish they would have to pay for this. It's very scary to drive. My documents are in the Ford computer system. They say the whole transmission locks up and rhe whole transmission needs replaced. I've almost been hit so many times pulling out because the car doesn't go.

- Saint Johns, FL, USA

problem #65

Nov 012020

Edge

  • 28,000 miles
Vehicle began to idle roughly upon cold start, after a few minutes it would idle normally. After a few weeks the check engine light came on. Took to dealer for diagnosis and repair. Was told that the engine needed to be replaced. They said it will take several weeks before they receive a new engine. We were not offered a loaner vehicle, we had to ask for a loaner vehicle. Our vehicle has approximately 28,000 miles. After doing some research online, apparently this has been a known problem with this model vehicle. The problem appears to be a coolant leak into the engine cylinder. There are many complaints from owners of this same problem. Most people have been made to pay thousands of dollars for this engine replacement. We have an extended warranty and, so far, have not been told we will be financially responsible for our repair. Ford has not recognized this as an issue that should be categorized as a recall, thus leaving people with a large repair bill. The engine design obviously have a defect that should necessitate a formal recall.

- Jeannette, PA, USA

problem #64

Oct 222020

Edge

  • 79,000 miles
Coolant leakage in cylinder #2..was told need new long block....new engine...not covered under extended warrenty due to the fact failing part is not a lubercated part....isn't an engine lubercated?

- Santa Maria, CA, USA

problem #63

Aug 042020

Edge

  • 88,000 miles
The engine starts rough but clears and the vehicle uses some radiator fluid. We took it to have it checked out and the dealer told us we need a new engine. Ford has a technical service bulletin out for this issue but because we are over on the mileage they will not cover anything. We now have a 3 year old vehicle that is basically worth nothing. I called Ford Motor Company and they will not even admit that they have a problem with this defective engine. The dealer told us that the new motors have the defect corrected. I feel Ford should stand behind a defective engine but they won't until the government tells them to.

- Valders, WI, USA

problem #62

Oct 112020

Edge

  • 75,000 miles
Turned vehicle on from stationary position, check engine light came on, vehicle sputtering to stay on. Diagnosed with cylinder 1 misfire an undetermined amount of times. Took vehicle to local dealership. Dealership reported that anti-freeze was leaking into the engine and the engine needed to be replaced. Replaced engine under warranty at 75,000 miles. Picked up vehicle from dealership, while driving vehicle cut off at 60 miles an hour and then turned back on. Vehicle back at dealer by tow truck (11/3/2020).

- Lusby, MD, USA

problem #61

Nov 022020

Edge

  • 64,000 miles
I was turning left from a stop sign across two lanes of oncoming traffic. When I was clear I pressed the gas and the vehicle began to move. Prior to clearing the two lanes of oncoming traffic, the vehicle stalled and would not restart. This left me sitting in the middle of oncoming traffic and unable to get out of the way. I was not hit thankfully but this could be a serious issue in another situation. This has happened multiple times with the car stalling but this is the first time where the situation left me in danger. This stalling is due to a misfiring cylinder because engine coolant is leaking into the engine. Ford has stated that the long block needs to be replaced and that it would cost approximately $9,000. As the problem occurred right after the 60,000 mile warranty ended, they refuse to be held accountable despite the issue being a manufacturing defect. Sooner or later someone will be hurt or possibly killed because of this issue. Is it going to take someone dying to get a justifiable recall issued for this problem?

- Tampa, FL, USA

problem #60

Oct 262020

Edge

  • miles
After having the vehicle for just over a year, with 61K miles, my check engine light came on and I am being told that I need a new engine. I was told that the engine coolant is leaking into the engine and that the only remedy is to replace the engine. This is not a wear and tear issue but after searching online have found that it is a wide spread issue people are having with this model. Ford has said that there is nothing they can do about it until a recall is issued with my vehicle being 1K miles out of warranty. Others have stated that Ford service has admitted they have had a lot of complaint and repairs for the same issue. I am unable to pay for a new engine and my families safety is at risk. Https://www.cargurus.com/cars/discussion-T69477_ds1054339

- Cherry Hill, NJ, USA

problem #59

Oct 232020

Edge

  • 64,000 miles
When turning the car on, the check engine light came on. The car idled rough and failed to accelerate properly. Took the car to a mechanic and the code was for a misfire in cylinder 2. mechanic changed spark plugs and cleared the code. A couple of weeks later the same thing occurred. I took the car back to the mechanic and was told the coolant was leaking into the engine and that the long block needed to be replaced. This occurred at approximately 64,000 miles. With this problem, the vehicle is unsafe to drive. The acceleration doesn't feel right and the car shakes. This problem is clearly a defect in the design of the vehicle. Ford needs to look at the situation and do the right thing. The Ford Edge is not a safe vehicle with this problem and it is clearly a defect in design.

- Tampa, FL, USA

problem #58

Oct 022020

Edge

  • 73,143 miles
2017 Ford Edge with the 2.0L engine failed at 73,143 miles due to coolant in the cylinders. Original code was a P0301 for miss in cylinder number one. Replaced plugs and coils with oe from dealer and problem persisted. Check engine light on and engine vibration occurred while running at idle. There was no smoke ever from the exhaust. Took the vehicle to the Ford dealer and they noted low coolant even though there was never an overheat issue, check engine light or code stored. Dealer referenced tsb 19-2346 and said engine would have to be replaced and since there was no recall Ford would assume zero cost. Still owing money on the car there was no other option other than replace the engine at a cost of $7000. Given what appears to be the frequency of this specific failure coupled with the wide range of miles when it occurs Ford should step up and at least partner with owners to help with the cost of engine replacement. This issue could cause the vehicle to stall which could lead to an accident or fatality depending upon when the engine stalled or went into limp mode.

- Odessa, TX, USA

problem #57

Oct 222020

Edge

  • 90,000 miles
Engine needs replaced due to leaking coolant. Apparently this is a known problem by Ford. Lots of complaints online and service department has a know problem.

- Radcliff, KY, USA

problem #56

Oct 012020

Edge

  • 87,000 miles
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was idling, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed that there was a coolant failure, cylinder number 2, and that the engine needed to be replaced. The contact called orleans Ford (1405 S main St, medina, NY 14103, (585) 798-4316) however, the vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under warranty. The failure mileage was 87,000.

- Medina, NE, USA

problem #55

Oct 162020

Edge

  • 65,000 miles
2017 Ford Edge with 65,000 miles. Engine light came on for a day and then went off for about a week until it appeared again. Car started rough for about 2 days( like a cold morning) and then ran fine. Battery failed, during replacement turned car on to make sure battery working fine and white smoke poured out of exhaust pipe.had car towed to my auto repair shop. Cylinder #2 failure. Coolant leaked into engine. Engine has to be replaced. It's a 2L engine. Ford has no recall for this issue but has had a multitude of problems with this. The Edge was my first Ford car, terribly disappointing and now I am expected to pay out of pocket for the new engine which will run about $8K-$9K. Ford needs to step up soon.

- Phoenix, AZ, USA

problem #54

Aug 182020

Edge

  • 107,000 miles
Defective engine. This is a common problem. A tsb bulletin was issued. Coolant leaked into the engine. My engine needs to be replaced.

- Chesaning, MI, USA

problem #53

Sep 152020

Edge

  • 63,000 miles
The contact owns a 2017 Ford Edge. The contact stated that while driving, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the engine coil pack on cylinder #2 was defective and needed to be replaced. The vehicle was repaired however, the check engine light illuminated. The vehicle was taken to the local dealer schicker Ford located at 3300 S kingshighway blvd, St. Louis, mo 63139, who diagnosed that the engine long block was defective and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 63,000.

- Mobile, AL, USA

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