The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was shaking abnormally with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a blown head gasket, and coolant intrusion into cylinder #4. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was previously repaired by an independent mechanic and the spark plugs and ignition coils were replaced. The failure reoccurred. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 106,000.

- Shadyside, OH, USA

The engine shuddered upon startup, and the check engine light illuminated. The vehicle was to the dealership Redlands, CA. The service advisor informed us that engine needed to be replaced according to Ford's recommendation as per TSB22-2229. The repair cost for a known flawed design is $9,30000. If the engine seized up, serious accident could occur.

- Banning, CA, USA

See attached complaint

- Washington Dc, DC, USA

Check engine light came on and I took it to the dealer. They determined there is a coolant intrusion and the fix is replacing the engine.

- Lawrence , KS, USA

Engine block failure at 87,876 miles. Ford inspected and admitted to a faulty design with this engine. Engine failure is the safety issue

- Lake Elsinore, CA, USA

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the head gasket was faulty, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Covina, CA, USA

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal white smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where a tune-up was performed. The contact stated while driving at various speeds, the contact noticed a fluid leaking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that spark plug #2 had failed. The dealer replaced all the spark plugs; however, the failure persisted. The dealer diagnosed that coolant intrusion in the fuel tank and the oil had caused the engine to fail. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.

- Richmond, TX, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The contact was made aware of an unknown Technical Service Bulletin; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 46,686.

- Venice, FL, USA

2017 Ford Edge Titanium with 61,000 miles had faulty engine installed during manufacturing and is experiencing the common issue as other Ford Customers. The vehicle is experiencing coolant intrusion into the engine, specifically cylinder #2. Ford has denied the replacement of the engine (even though the vehicle only has 61,000 miles) and expected to replace the long block engine for $9,809.59.

- Jensen Beach, FL, USA

I bought the car used from a Ford Dealer in October 2024. The car had a clean CARFAX and solid maintenance history and just under 40,000 miles at time of purchase. In December 2024, there were several instances of rough idle at time of cold start that quickly cleared. In January 2025, it stopped blowing heat. My local garage found it was low on coolant but could not identify a leak. A few more days of driving showed continued loss of coolant. I brought it back to dealer I bought it from and their service department confirmed there was coolant in the engine cylinders and a full engine replacement was needed - a condition consistent with Ford's Technical Service Briefing issued in 2019. Ford customer service is unwilling to support the cost of that repair due to the age of the vehicle. Ford has admitted that there was a manufacturing defect in some of their engine line across models. They issued a recall for certain models with this issue, but not for my vehicle. It is insane to me that a car manufacturer, who acknowledges a mistake in production of their engines won't stand behind a vehicle with less than 45,000 miles on the engine.

- Avon, OH, USA

**Incident Summary:** I am reporting an issue with my 2017 Ford Edge with an EcoBoost engine. The vehicle has 39,844 miles on it. The component that failed is the head gasket, which has warped due to coolant intrusion. This issue led to the necessity of a full engine replacement. The vehicle is available for inspection upon request. **Safety Concerns:** The malfunction compromised my safety and the safety of others as it led to the car overheating and the check engine light coming on. These symptoms started during the summer. Overheating poses a significant risk, potentially causing engine failure while driving, which could lead to dangerous situations on the road. Moreover, the presence of coolant in the oil and exhaust fumes indicated severe engine damage, which could have resulted in a fire hazard if not addressed promptly. **Problem Reproduction and Confirmation:** The problem has been reproduced and confirmed by an authorized Ford dealership. They performed a detailed inspection and diagnosed that the engine needs to be replaced due to the warped head gasket and coolant intrusion. **Inspections:** The vehicle and the failed component have been inspected by the Ford dealership. No inspections have been conducted by police, insurance representatives, or other authorities. **Warning Signs:** There were warning signs prior to the complete failure. The check engine light started coming on intermittently over the summer, and the car began to overheat. These symptoms indicated an underlying issue, which eventually led to the discovery of the warped head gasket and coolant intrusion. **Assessment:** Based on the inspections and symptoms, it is clear that the coolant intrusion into the engine led to the head gasket's failure. This is a known issue with EcoBoost engines, and it caused significant damage, warranting a complete engine replacement.

- Sultan, WA, USA

The contact's friend owns a 2017 Ford Edge. The contact stated that while driving 35-45 MPH, the engine light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked. The vehicle was taken to another local dealer, Riverside Ford of Tulsa (745 W 51st St, Tulsa, OK 74107); and was diagnosed and determined that the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 51,000.

- Tulsa, OK, USA

I am in need of a second engine replacement since this vehicle was bought brand new. Same syptoms and same problem as confirmed by Ford dealership. Coolant intrusion on cylinder 3. codes P0303 and P0316. This is a known design flaw for the 2.0 ecoboost engine. A new engine block was redesigned in 2019 to address this known problem. I filed a case with Ford, but they say there is no assistance from this knowm problem. First engine was replaced with 20,000 miles and now at 103,000 it needs replaced again $7,200. The vehicle has been maintained as asked by Ford and I have also receipts to validate.

- Terre Haute, IN, USA

The check engine light comes on due to coolant intrusion into the cylinder. The repair is to replace the engine! This issue has been affecting many Fords, resulting in the issuance of a Technical Service Bulletin.

- Mount Laurel, NJ, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who observed a misfire in cylinder #4, and diagnosed a failure with the head gasket. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

- Yuba City, CA, USA

The vehicle check-engine light is on and it idles rough at startup. Ford dealer inspected and reported coolant had leaked into the engine. This put my family and others at risk as a potential fire hazard due to overheating.

- Winter Haven, FL, USA

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- Auburn , GA, USA

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was idling in the driveway, the temperature gauge was showing that the indicator had raised to HOT, and the message "Engine Coolant over Temperature" was displayed on the instrument cluster. The contact shifted the gear selector into drive(D) and accelerated and the temperature gauge lowered back to the normal engine temperature. The contact stated that the failure also occurred while stopped for a traffic light or traffic sign. The contact had taken the vehicle to a local dealer, where it was diagnosed and DTC: P0217 and P1285 were retrieved, showing that there was a coolant leak at the water pump weep hole. The dealer determined that the water pump, timing chain, and other hardware needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 121,122.

- Laurel, MD, USA

Coolant Intrusion issue - this is a known issue subject to a class action lawsuit. My vehicle was textbook - check engine light with accompanying code for a misfire on Cylinder 3. Then it would run rough upon starting. Next, the heater was acting up (on and off). Then billowing white smoke that smells sweet. Coolant reservoir was low, but not empty. Vehicle has 75,000 miles on it and is not drivable without a $7000-$9000 long block replacement due to the risk of fire. Called Ford customer service and was told the TSB did not even apply to my vehicle (as though a known design defect is related to a particular manufacturing facility).

- Cypress, TX, USA

I was driving down the highway at highway speeds (60-70mph), and bunch of lights came up on my dashboard. Primarily, the vehicle was indicating a high temperature issue. Due to this high temperature, the vehicle went into -??low power mode-??, to conserve heat, which caused my gas pedal to respond slowly, and leaving me feeling very unsafe. I have since gotten the car inspected and repaired. The independent service center (Christian Brothers - Fossil Creek), identified that the issue was a coolant intrusion into 2 cylinders that effectively ruined the engine. I had to have a whole engine replacement. Ford is not offering any support, even though the NHTSA has reported it as a known problem with this engine type (bulletin 19-2346)

- Fort Worth, TX, USA