10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 24,708 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Started the engine of my 2017 Ford Edge and it sounded different. It ran rougher then usual. Stated to my passengers that the car was not sounding right. Shortly there after on the highway at 55mph, the check engine light came on. The car continued to run rough that night. The next day when I started it, the check engine light was still on and I called the Ford dealer for a service appt. At the appt they informed my husband that my 2017 Ford Edge needed a new engine because coolant was leaking into cylinder. Told us we had 10000 miles before we must replace the engine. Appx cost $6000-$7000 Just 2 weeks before while having the oil changed and new brakes installed (because the check brake light came on), they had informed me that the water pump had a tiny leak that I might want to fix but to keep an eye on the temp gauge and carry some coolant until it got fixed. Appx cost $600-$700. Did not fix. Then check engine light came on. Have not fixed engine. Only 98700 miles.
- Sherrard, IL, USA
There are approximately 78,000 miles on the car. Recently, a rough start caused the "check engine" light to come on. After taking it to a repair shop, the mechanic discovered there was coolant seeping into the #1 cylinder. Research confirmed that it was a known issue associated with a 'porous block' created during the casting process. Ford has known about this issue with the 2.0 In-line 4 eco-boost engine for over a decade and has not recalled the engine or offered to make any sort of restitution. Repair cost is estimated to be $8,000.
- Elizabeth, CO, USA
Coolant Intrusion on EcoBoost 2.0L engine, cylinders #2 and #3 due to head gasket failure. Failure is due to open deck coolant system on engine re-design which was done on 2017- 2019 model years. The engine redesign (to get more horsepower) required more cooling so they "channeled" coolant between the cylinders leaving very little space for head gasket to seal. The only "fix" (see their TSBs) is to replace the entire long block on the vehicle. This replacement long block is not the same design, but a instead is a new one which has been re-engineered specifically because of the faulty design mentioned above. The cost quoted to do this through the Ford dealer that sold the car when it was new is $7,608.12. Ford customer service has been asked for financial assistance and has refused to provide any financial support. The vehicle in question only has 59,652 miles on it. TSBs issued re this are: 19-2346 and 22-2229
- Dewitt, MI, USA
Vehicle has the 2.0 EcoBoost Turbo engine. The original engine produced same issues, mechanic found coolant intrusion at around 78,000 mi and replaced it for around $6,000 out of pocket in March of 2023. Logged everything with the local Ford to ensure new engine warranty stayed intact. Now the replaced engine is experiencing the same and also more concerning issues. Starting in Late January early February 2025, engine has 19,000 mi, vehicle has around 97,700 mi. Vehicle issues began with rough idling & white exhaust at cold start. Vehicle began shutting off while driving. It would never show any signs beforehand, would be driving normally, and then suddenly vehicle shut off and losses all power. Happened 5 times to me going speeds averaging from 35-75, including 3 times on a highway. Took vehicle into shop multiple times to rule out issues. Mechanic noticed a leaking gasket (commonly known issue with this engine), knowing the engine had warranty it was towed to the local Ford dealership. Dealership said the engine was experiencing coolant intrusion. However, in order to even request for an engine replacement under warranty they would have to do an engine teardown at around $5,000 in labor out of pocket. This vehicle is unpredictable and has sat undriven since February 2025. Ford is doing everything to get out of fixing their manufacturing issue & to disprove the part warranty that no one will give me a copy of. This issue is also logged on the Service Bulletin 19-2346
- Stanley, NM, USA
engine coolant intrusion issues, white smoke when you start the car
- Saint Louis, MO, USA
Engine light and warning light came on said engine coolant over temp, coolant leaking out, took it to ford dealership and they said the coolant is leaking into the cylinder and burnt the engine, said its a known problem thats been happening, they cant repair the engine, they have to replace the whole thing for $10,000.
- Burleson , TX, USA
The contact owns a 2017 Ford Edge. The contact stated while driving 30 MPH, the vehicle lost motive power and failed to respond when the accelerator pedal was depressed. The check engine warning light was illuminated. The contact stated that the vehicle slowed down and was losing motive power. The vehicle was then taken to a dealer where the air filter was replaced; however, the failure persisted with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with combustion chamber failure and engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,500.
- Lake Oswego, OR, USA
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the vehicle then lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
- Parma, OH, USA
The car started burning through coolant. A pressure test was done to determine if there way a leak, and there wasn-??t. About a week later it missed when I started the car and the check engine light came on. The light was from code P0304 which is a 4th cylinder misfire. This is posted as a service technical bulletin by Ford. As we drove the car it started to misfire while driving. I was worried it would stop running while I was driving. We took the car to AutoNation Westlake Ford. They determined it is coolant intrusion into the 4th cylinder and it is from a design flaw with the engine. It is a mechanical defect due to poor engine design. The entire engine needs replaced. I have called Ford customer service and they said there is nothing Ford can do to even assist with the $11,000 repair of the car. I am left with a car I cannot drive due to safety concerns for myself and others on the road. I either try to figure out how to pay $11,000 for the repairs or scrap the car and have nothing to show for it. It is in amazing condition. 104,000 miles. I have pictures attached of the bore scope used to see where the leak is happening. The coolant is seen on the mating surface of the engine block and running down into the 4th cylinder. You can see the previous trails of fluid all along the side of the engine as well.
- Broadview Hts, OH, USA
March 9, 2025 Big O installed 4 new tires on my 2017 Ford Edge w/Eco boost engine. March 22, 2025 engine light came on while driving. Because I just had it at Big O, I took it back to them to check. March 24, 2025 Big O diagnosed my car when code P0303 came on. Spark plugs were good, but technician saw via camera that coolant was leaking into the engine. I was told to call Ford & that I probably had to replace the entire engine. I called Groove Ford. Service manager confirmed with that code that I needed a new engine. It was out of warranty & had no recalls yet. I have always taken great care of my car & was shocked to hear this! From my research, Ford has known about this problem for years. I reported it to Ford customer service & got a claim number. They also said they won't provide financial assistance. This is my 2nd Ford & I'm REALLY disappointed with them. There are hundreds of people like me that have this problem with their Ford vehicle. A recall needs to be done!
- Castle Rock, CO, USA
TSB 22-2229 - Technical Service Bulletin issued by Ford regarding a coolant leak issue in certain 2.0L EcoBoost engines, potentially leading to engine failure and requiring engine replacement. This happened to my vehicle in the Ford dealership told me I need to replace my engine and I think Ford needs to replace the engine.
- Minneapolis , MN, USA
My vehicle started going through coolant. Next, it started to misfire and was having the check engine light come on. It had the code P0304. It was a cylinder 4 misfire. We took it in to get diagnosed at AutoNation Westlake Ford. It is part of the technical service bulletin. There is coolant leaking into the 4th cylinder of our vehicle causing this issue. It is now happening while driving. We contacted for customer service to see if they have any programs to assist with the repairs needed because the entire engine needs replaced and it is a known malfunction due to poor engine design. They said there is nothing that can be done from them.
- Broadview Hts, OH, USA
Took the car for routine oil change and was informed the head gasket is failing, coolant and oil are mixed posing a safety hazard to drive the vehicle (that I make payments on still)
- Belle Vernon, PA, USA
The contact owns 2017 Ford Edge. The contact received notification of Customer Satisfaction Program: 22N12. The vehicle was taken to a dealer where the vehicle was inspected but no repairs were performed. The contact stated that approximately 10 months later, while driving at an undisclosed speed, the contact heard a loud clicking sound coming from the engine compartment before the vehicle lost motive power. The vehicle was taken to an independent mechanic and the contact was informed that the sound was internal in engine and a valve might be coming apart, and to take the vehicle to a dealer for assistance. The vehicle was taken to a dealer and was diagnosed with a cracked flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 122,934.
- Arnold, MO, USA
2017 Ford Edge begin overheating. Diagnostic test revealed a cracked block & coolant consumption issues. This vehicle has a 2.0 Ecoboost with open block design. The diagnostic test was performed by Jones Automotive, Germantown TN. Since the vehicle isn't drivable, it has not been taken to a Ford dealership. What I've ended up with in a mixture oil and coolant with a sludge consistency filtering throughout the engine which is now a non-operational vehicle with ~ $5,000 payoff. As far as safety is concerned, this vehicle was in danger of the engine catching fire. The only warning received was the engine overheating which prompted me to take it our ship to determine the problem.
- Germantown , TN, USA
The contact owns a 2017 Ford Edge. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
- Berthoud, CO, USA
The coolant was leaking into the cylinder. Engine made loud wheezing sound and car would not accelerate.
- Montgomery, TX, USA
I bought this 2017 Ford Edge SEL with the 2.0L Ecoboost engine as a used vehicle in 2022. It started to have unexplained coolant loss and a check engine light indicating a misfires in cylinders #2 and #3. The car was taken to a local Ford dealer who diagnosed it with "COOLANT INTRUSION CYLINDER #2" and they indicated that it was a known issue with this engine but Ford had not issued a recall. They also indicated that the defect creates a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires. They said my only option was a complete engine replacement at my own cost.
- Collins, MS, USA
The contact owns a 2017 Ford Edge. The contact stated that after having an oil change performed on the vehicle, the check engine warning light illuminated. In addition, the engine was shaking abnormally while starting the vehicle. The vehicle was taken back to the dealer, where a diagnostic test was performed. The diagnostic test indicated a possible engine failure. The contact was informed that due to the high volume of customers, it would be weeks before an extensive diagnostic test could be performed on the vehicle. The vehicle was taken to another dealer where an extensive diagnostic test was performed. The diagnostic test showed coolant intrusion into cylinder #1. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was 66,400.
- Whittier, CA, USA
- Massapequa Park, NY, USA