10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
25,053 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Ford Edge:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #515

Feb 052025

Edge

  • miles
**Incident Summary:** I am reporting an issue with my 2017 Ford Edge with an EcoBoost engine. The vehicle has 39,844 miles on it. The component that failed is the head gasket, which has warped due to coolant intrusion. This issue led to the necessity of a full engine replacement. The vehicle is available for inspection upon request. **Safety Concerns:** The malfunction compromised my safety and the safety of others as it led to the car overheating and the check engine light coming on. These symptoms started during the summer. Overheating poses a significant risk, potentially causing engine failure while driving, which could lead to dangerous situations on the road. Moreover, the presence of coolant in the oil and exhaust fumes indicated severe engine damage, which could have resulted in a fire hazard if not addressed promptly. **Problem Reproduction and Confirmation:** The problem has been reproduced and confirmed by an authorized Ford dealership. They performed a detailed inspection and diagnosed that the engine needs to be replaced due to the warped head gasket and coolant intrusion. **Inspections:** The vehicle and the failed component have been inspected by the Ford dealership. No inspections have been conducted by police, insurance representatives, or other authorities. **Warning Signs:** There were warning signs prior to the complete failure. The check engine light started coming on intermittently over the summer, and the car began to overheat. These symptoms indicated an underlying issue, which eventually led to the discovery of the warped head gasket and coolant intrusion. **Assessment:** Based on the inspections and symptoms, it is clear that the coolant intrusion into the engine led to the head gasket's failure. This is a known issue with EcoBoost engines, and it caused significant damage, warranting a complete engine replacement.

- Sultan, WA, USA

problem #514

Jan 082025

Edge

  • 51,000 miles
The contact's friend owns a 2017 Ford Edge. The contact stated that while driving 35-45 MPH, the engine light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked. The vehicle was taken to another local dealer, Riverside Ford of Tulsa (745 W 51st St, Tulsa, OK 74107); and was diagnosed and determined that the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 51,000.

- Tulsa, OK, USA

problem #513

Jan 272025

Edge

  • miles
I am in need of a second engine replacement since this vehicle was bought brand new. Same syptoms and same problem as confirmed by Ford dealership. Coolant intrusion on cylinder 3. codes P0303 and P0316. This is a known design flaw for the 2.0 ecoboost engine. A new engine block was redesigned in 2019 to address this known problem. I filed a case with Ford, but they say there is no assistance from this knowm problem. First engine was replaced with 20,000 miles and now at 103,000 it needs replaced again $7,200. The vehicle has been maintained as asked by Ford and I have also receipts to validate.

- Terre Haute, IN, USA

problem #512

Jan 082025

Edge

  • miles
The check engine light comes on due to coolant intrusion into the cylinder. The repair is to replace the engine! This issue has been affecting many Fords, resulting in the issuance of a Technical Service Bulletin.

- Mount Laurel, NJ, USA

problem #511

Jan 192025

Edge

  • 70,000 miles
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who observed a misfire in cylinder #4, and diagnosed a failure with the head gasket. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

- Yuba City, CA, USA

problem #510

Apr 082024

Edge

  • miles
The vehicle check-engine light is on and it idles rough at startup. Ford dealer inspected and reported coolant had leaked into the engine. This put my family and others at risk as a potential fire hazard due to overheating.

- Winter Haven, FL, USA

problem #509

Jan 172025

Edge

  • miles
M

- Auburn , GA, USA

problem #508

Jan 212025

Edge

  • 121,122 miles
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was idling in the driveway, the temperature gauge was showing that the indicator had raised to HOT, and the message "Engine Coolant over Temperature" was displayed on the instrument cluster. The contact shifted the gear selector into drive(D) and accelerated and the temperature gauge lowered back to the normal engine temperature. The contact stated that the failure also occurred while stopped for a traffic light or traffic sign. The contact had taken the vehicle to a local dealer, where it was diagnosed and DTC: P0217 and P1285 were retrieved, showing that there was a coolant leak at the water pump weep hole. The dealer determined that the water pump, timing chain, and other hardware needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 121,122.

- Laurel, MD, USA

problem #507

Jan 122025

Edge

  • miles
Coolant Intrusion issue - this is a known issue subject to a class action lawsuit. My vehicle was textbook - check engine light with accompanying code for a misfire on Cylinder 3. Then it would run rough upon starting. Next, the heater was acting up (on and off). Then billowing white smoke that smells sweet. Coolant reservoir was low, but not empty. Vehicle has 75,000 miles on it and is not drivable without a $7000-$9000 long block replacement due to the risk of fire. Called Ford customer service and was told the TSB did not even apply to my vehicle (as though a known design defect is related to a particular manufacturing facility).

- Cypress, TX, USA

problem #506

Dec 042024

Edge

  • miles
I was driving down the highway at highway speeds (60-70mph), and bunch of lights came up on my dashboard. Primarily, the vehicle was indicating a high temperature issue. Due to this high temperature, the vehicle went into -??low power mode-??, to conserve heat, which caused my gas pedal to respond slowly, and leaving me feeling very unsafe. I have since gotten the car inspected and repaired. The independent service center (Christian Brothers - Fossil Creek), identified that the issue was a coolant intrusion into 2 cylinders that effectively ruined the engine. I had to have a whole engine replacement. Ford is not offering any support, even though the NHTSA has reported it as a known problem with this engine type (bulletin 19-2346)

- Fort Worth, TX, USA

problem #505

Jan 162025

Edge

  • miles
Coolant intrusion into the engine block due to a manufacturing defect in the cylinder walls. Needs engine replacement. I have had this car since 12/8/2020. No extended warranty. I have 60,000 miles on this 2017 Ford Edge and it needs an $8,000 engine. I still owe $11,000 on this vehicle. If the engine isn't repaired, it could overheat shutting down the motor and could cause extreme danger to the driver and even resulting in a fatality. We as consumers need your help in creating a recall on these vehicles. There are thousands of us that have lost so much money to repairs that should not be happening due to faulty engine blocks.

- Lexington, KY, USA

problem #504

Aug 302024

Edge

  • miles
2L EcoBoost Engine was diagnosed as having porosity issues (tiny holes throughout engine which causes the coolant to leak into engine). The dealership informed me that it is a manufacturer defect and the only fix is to drop a new engine into the vehicle. My manufacturer warranty has obviously expired, but there are known recalls issued on a large number of their newer vehicles for the exact same issue I'm experiencing, as well as a civil suit filed against them in the state of California for the exact year and model of my car for the same issue. I contacted Ford Consumer Affairs and was told they are unwilling to do anything to fix their error as the warranty has expired. While I understand there is no current warranty, if a recall is issued they are responsible for fixing/replacing the faulty part(s) regardless of an existing warranty. Given that this is solely an issue caused by Ford Motor Company, they should be liable to resolve this issue. This problem causes other issues with the heating/cooling system as the coolant levels go to basically zero when the car is being operated as all the coolant is running throughout the engine block and has been known to cause fires and is a major safety hazard for anyone forced to drive a vehicle in this condition.

- Wichita, KS, USA

problem #503

Dec 172024

Edge

  • 54,000 miles
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle idled roughly, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.

- Lake Suzy, FL, USA

problem #502

Nov 272024

Edge

  • miles
I am writing to bring to your attention a serious issue I have encountered with my Ford vehicle, which I believe may indicate a broader safety concern that warrants investigation. Below is a detailed account of the problem: On November 27, 2024, my vehicle-??s check engine light came on. I took it to O-??Reilly Auto Parts, where the diagnostic code recommended replacing the spark plugs and coils due to a misfire in cylinder #2. Following their recommendation, I took the vehicle to Deer Valley Car Care, where the spark plugs were replaced. The check engine light turned off afterward. However, just one week later, the check engine light came on again, and the vehicle began to overheat. I had the vehicle towed back to Deer Valley Car Care, where they diagnosed coolant in cylinder #2. They advised me to take the vehicle to Bell Ford, as they informed me that this was a known issue with Ford engines, and Ford recommends replacing the entire engine in such cases. Upon further inspection by Bell Ford, they confirmed the diagnosis and also recommended replacing the long block engine. This issue, as explained by the dealership, is a known defect with the engine, and Ford is recalling newer models for this problem, but not my specific model. My vehicle has only 75,000 miles on it, and I take excellent care of it. To find that a defect in the engine has caused coolant intrusion into the cylinder is troubling. The fact that Ford does not offer a repair solution and instead recommends a full engine replacement further reinforces the seriousness of the issue. I was quoted approximately $9,000 for the repair, which I find unacceptable considering the relatively low mileage on the vehicle and the nature of the defect. Ford has acknowledged that this is a known issue, yet only newer models are included in their recall, leaving vehicles like mine outside the scope of any recourse. I believe Ford should be held accountable for this defect.

- Glendale, AZ, USA

problem #501

Sep 012023

Edge

  • miles
Check engine light has been on and white smoke coming from exhaust and engine Been in for recall repairs several times. Steering wheel feels unstable when driving Suspension is unreliable. This is a very dangerous vehicle to be driving and needs to be recalled for these Known issues.

- Chino Hills , CA, USA

problem #500

Jan 062025

Edge

  • miles
My wife was driving the car and had no heat. Once she got home we realized that the car was out of coolant. This has been found to be the known issue with this car. Coolant intrusion into the cylinder. This has the potential to overheat causing someone to pull over and get hit on the highway. Especially with the snow and low visibility conditions I-??m glad my wife was able to make it home without being injured. This car is only a 2017 with around 122,000 miles. I-??m writing this to hopefully save someone else in the future.

- Van Buren Twp, MI, USA

problem #499

Oct 012024

Edge

  • miles
Took my car to my mechanic said that coolant was draining into my 2.0 ecoboost engine in cylinder 4 causing misfire, white smoke to come out of my pipes, sweet antifreeze smell in the cabin. Have to constantly dump coolant into the car so that it doesn't over heat.when i start the car in the morning it acts as if the car is going to die if I don't hit the gas. Contacted ford, they said it was my problem. I bought the car a year ago. It started at about 72000 miles.

- West Valley City , UT, USA

problem #498

Dec 282024

Edge

  • miles
I am reporting a cracked cylinder block in my 2017 Ford edge with only 64000 miles and now not warranted for repair. I was informed by Ford Motor dealership it would cost me 10,000 dollars for entire engine replacement. I had two more payments before a total payoff on this vehicle.

- Monroe, MI, USA

problem #497

Dec 312024

Edge

  • miles
Engine overheating warning light, Rough idling, Check engine light, all from -??coolant leak from the engine block on my 2017 Ford Edge "coolant intrusion" in the 2.0L EcoBoost engines. I am looking forward to joining Ford EcoBoost class action lawsuit. Fir ford edge 2017

- Los Angeles, CA, USA

problem #496

Dec 162024

Edge

  • miles
My car had a check engine light on and I took it to the dealership to get it checked out and they said that coolant had leaked into cylinder 2 causing misfire and the whole engine needed replaced. The ford rep said it-??s a common issue know with that specific engine. Coolant is very flammable and could-??ve very easily started an engine fire.

- Minot, ND, USA

Read the next 20 complaints »