10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 24,660 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The check engine light came on while I was out of town. I took it to the closet Ford. They let me know that the second cylinder is misfiring. This is happening because coolant has leaked into. They stated that I need a new engine and replace the long block.
- Winchendon, MA, USA
My service engine light came on a few weeks ago. Reading cylinder 2 misfiring. Replace plugs and ignition coils cost me approx $300. Still same error. Engine started running rougher and white smoke started coming from exhaust. Noticed coolant level was low which was out of the norm. I checked oil and it was a milkly color which means coolant is in oil. Going to take to a shop this week to determine issue/issues going on. It is a 2017 Ford Edge with only 76,000 miles.
- Joplin, MO, USA
I started having problem with my car around 60K miles, and the shop informed me I needed a new engine. Ford has know about this defected engines and did not do a recall and still sold these cars to people without the knowledge of a defected engine. They are letting the warranty run out, and then leaving the cost to the consumers to replace. I would have never bought my SUV if I would have known about a defected engine
- North Port, FL, USA
Engine light came on. Took it to the dealership for diagnostic. Coolant leaking into cylinder 2. engine had to be replaced. $9,300 quote to put a new engine in, and vehicle is out of warranty. The service advisor at the dealership and the mechanic both admitted it is a known defect and said there is a tsb bulletin on the issue. Completely unacceptable failure of the Ford product.
- Midlothian, VA, USA
Full issue history document attached.
- East Haven, CT, USA
In June 2020 the engine light came on. We called our local Ford dealership to make an appointment. They were not able to look at it for a few days, but was told it would be fine to drive. We needed the car to get to work and back so we took it in to have it checked with another reputable service provider. He informed us that we defiantly needed to take it to our local Ford dealership as the code it was throwing was a major engine problem.the codes were P0301-P0304, which is a defect in the engine which will allow coolant intrusion into the cylinders. He told us that there was technical service bulletin, copy included with this letter, on this vehicle and that the engine most likely would need to be replaced. We immediately called newberg Ford and made another appointment. We took it in and after a day in a half were told that it was indeed an engine defect and the engine would need to be replaced. We were also told that we should not drive this vehicle as it could fail while driving. Thank god we did not follow their first advice that it would be fine to drive! at first, they told us it was going to cost us over $8000 to repair. We were devastated. While we still owed several thousand dollars on the car, we really did not have that kind of money! we couldn't not fix it as it is a daily driver. Fortunately, the dealership came up with a lower cost to repair it, which was weird, but we were able to finance it to get the work done. Now we are not only making car payments but also payments on a loan that is almost half the what is owed on this car! this is not acceptable!!! we purchased this car with the confidence we have always had in Ford. Ford is very aware of this 'defect 'in this engine and is not willing to make any effort to recall it?? this was not anything we did to this vehicle; it is due to a manufacturing defect!!!!
- Sherwood, OR, USA
In June 2020 the engine light came on. We called our local Ford dealership to make an appointment. They were not able to look at it for a few days, but was told it would be fine to drive. We needed the car to get to work and back so we took it in to have it checked with another reputable service provider. He informed us that we defiantly needed to take it to our local Ford dealership as the code it was throwing, P0301-P0304, was a major engine defect. He told us that there was a technical service bulletin on this vehicle and that the engine most likely would need to be replaced. We immediately called newberg Ford and made another appointment. We took it in and after a day in a half were told that it was indeed an engine defect and the engine would need to be replaced. We were also told that we should not drive this vehicle as it could fail while driving. Thank god we did not follow their first advice that it would be fine to drive! at first, they told us it was going to cost us over $8000 to repair. We were devastated. While we still owed several thousand dollars on the car, we really did not have that kind of money! we couldn't not fix it as it is a daily driver. Fortunately, the dealership came up with a lower cost to repair it, which was weird, but we were able to finance it to get the work done. Now we are not only making car payments but also payments on a loan that is almost half of what is owed on this car! this is not acceptable!!! we purchased this car with the confidence we have always had in Ford. Ford is very aware of this 'defect 'in this engine and is not willing to make any effort to recall it?? this was not anything we did to this vehicle; it is due to a manufacturing defect!!!!
- Sherwood, OR, USA
This engine is faulty. I purchased it and the cylinder cracked. This was diagnosed by the Ford dealer. The engine drove perfectly fine. Then I began having some hard shaking and jerking. The vehicle then overheated causing the check engine light to come on. This has been reported on other sites by multiple Ford owners. Consumer also had issues with engine with low coolant level and white exhaust smoke.
- Louisville, KY, USA
Engine light came on. Code was P0302, initial input from Ford dealer, change spark plugs, 98xxx miles, probably due for a tune-up. Maintenance performed, code reset. Engine light came back on, and engine coolant overtempt indication while driving into work, low on anti-freeze, taken to different Ford dealer that same afternoon, borescope of cylinder 2 indicates leakage of antifreeze into the cylinder told that engine longblock will require replacement.
- Gerald, MO, USA
I bought my 2017 Ford Edge less than a year and half ago and the first year was running fine but then it gave some battery issues for no reason then I had to replaced it. That was my first issue with it, a year later im dealing with some overheating problems which I took it to the mechanic and the diagnosis was there is coolant in the engine with no leaking or whatsoever, apparently the coolant was evaporating into the engine. Now, Ford wont do anything because im passed 7K miles from my warranty expiration. I hope I'll get some help because I dont even have 2 years with this vehicle and now is all damage for no reason. Tthe overheating issues started a month ago so I didnt wait long to take it to the mechanic to check it out. At this point my SUV still runs but I prefer to not drive it anymore because it could cause more damage to it, so I dont have a car to get to work. I've been looking for information about what type of engine is it or if this has just happened to me and I found out that there is a recallof this make and model. I really hope I get some help since replacing the whole engine is very expensive and I cant afford it. Then again I purchased this vehicle on October, 2018 and less than 2 years the engine is damaged come on people how could it be possible if is not a fabric defect or something because there is still low millage in my SUV is only 67K and I dont drive it very far. By the way when it happened I was coming back home from work so yeah it was in motion but it over heated when I was less than 3 minutes away from home but I stopped anyways to cooled it down, once I was home I put coolant and the next day I took it to the mechanic.
- Houston, TX, USA
The contact called on behalf of his daughter who owns a 2017 Ford Edge. The contact stated that while his daughter was driving 30 mph, the check engine warning light illuminated. The vehicle was taken to medgaarden southwest sales located at 1608 12th St sw, austin, mn 55912, to be diagnosed. The contact was informed that the engine needed to be replaced due to coolant leaking into the engine cylinder. The vehicle was not repaired. The dealer contacted the manufacturer on behalf of the vehicle owner however, the manufacturer declined to provide any assistance. The failure mileage was approximately 61,900.
- Austin, MN, USA
The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that coolant leaked into cylinder number 2 and that the engine needed to be replaced. The vehicle was not repaired. A dealer was not notified of the failure. The manufacturer was notified of the failure. The approximate failure mileage was 104,000.
- Mineola, NY, USA
2nd cylinder leaking coolant. Engine needs to be replaced.
- Superior, CO, USA
I was driving going 35 mph accelerating to 40 mph as I was on the inside lane of three lanes entering the state highway to go over the bridge when my indicator light came on showing over heating and I lost power. I immediately had to pull off the road and waited 1 1/2 hours for engine to cool down to check my engine. When I checked I had no coolant in my radiator. I spoke to a Ford service employee and they said get it to them to check out. They inspected and tell me there is a service bulletin 19-2346 stating the defect. A known defect causing dangerous situations for unaware car owners. Ford has told me they will not take responsibility for their known defective issue and want $ $7,000 to replace whole engine. Currently it is at Ford being repaired at my expense but hopefully our government officials or a lawyer can help redeem this situation.
- Bayou Vista, TX, USA
Check engine light came on. I took to fox Ford dealership where I bought it for servicing. Diagnosed: Coolant leaking into cylinders technical service bulletin 19-2346 2.0L ecoboost engine must be replaced I have owned the vehicle for 11 months. Ford company not willing to assist - denied request I sent proof that the vehicle was maintained well for the 11 months I have owned it.
- Kalamazoo, MI, USA
Check engine light came on at startup, engine rough idle. Took to nazareth Ford, nazareth, pa, car diagnosed with coolant leak into cylinder, a common issue with this engine as described by mechanic. Engine replacement is the only fix. Quoted between $6,000 and $7000 repair. Vehicle currently at service station awaiting parts. Current milage: 61000+
- Easton, PA, USA
Have owned the car for 10 months. Car has 64, 000 miles. I bought it with 52,500 miles in August 2019 from fox Ford in grand rapids, mi. Engine light came on took to mechanic mechanic diagnosed an engine issue with a technical service bulletin (tsb) 19-2346: 2.0L ecoboost coolant in cylinders took to Ford dealership.. same diagnosis and said I need a new engine. Fox Ford quoting me $6000 minimum for parts. Possibly $8000 with labor.
- Kalamazoo, MI, USA
The contact owns a 2017 Ford Edge. The contact stated that the vehicle revved up but failed to accelerate. The check engine warning light illuminated. The vehicle was pulled over and turned off and restarted however, the failure recurred. Neither the dealer nor the manufacturer were contacted. The failure was not diagnosed nor repaired. The failure mileage was approximately 40,000.
- Scottsdale, AZ, USA
Ford Edge ecoboost 2.0L coolant light came on around 60K miles, while driving. Service shop found code P0217(engine coolant excess temperature). Later took it to Ford dealership and they advised coolant is leaking from engine and a new engine would be required.
- Florence, AL, USA
- Travis Afb, CA, USA