10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 25,053 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Defective engine. This is a common problem. A tsb bulletin was issued. Coolant leaked into the engine. My engine needs to be replaced.
- Chesaning, MI, USA
The contact owns a 2017 Ford Edge. The contact stated that while driving, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that the engine coil pack on cylinder #2 was defective and needed to be replaced. The vehicle was repaired however, the check engine light illuminated. The vehicle was taken to the local dealer schicker Ford located at 3300 S kingshighway blvd, St. Louis, mo 63139, who diagnosed that the engine long block was defective and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 63,000.
- Mobile, AL, USA
My vehicle is a 2017 with 87,000 miles. Check engine light came on, cylinder #2 misfiring, Ford said I am experiencing a similar issue they are having with these motors where there are hairline cracks in the long block leaking coolant into the combustion chamber and that I will need a new engine. Ford is saying it is only a bulletin and not a recall so I am having to pay for a new motor out of pocket for a design flaw in the engine. I am a recent college grad and was not expecting to pay $9,000 for a new motor on a relatively new vehicle on top of my student debt. I expected a few more reliable years with this vehicle and cannot risk having the engine go out while driving so I will have to try and get another vehicle since their is no recall for this known issue that they've redesigned the newer motors to account for this.
- Tuscaloosa, AL, USA
Coolant has leaked into the engine and destroyed it. The brake fluid is completely gone from the brakes. Both of these have caused a safety hazard that could have caused death in multiple peopl.
- Van Buren, AR, USA
Cel came on at 62K miles. Cylinder 3 mis-fire fault. Local Ford said coolant is leaking into cylinder. Told today engine has to be replaced
- Loganville, GA, USA
Purchased this vehicle used on July 20, 2020 with 46,054 miles. On August 3, 2020, check engine light illuminated, P0303 cylinder 3 misfire detected. Had ignition coil and plug replaced on August 6, 2020, mileage out, 46,315. On August 16, 2020 at 46,530 miles, same code came up, dealer performed a software update on the ECU on August 20, 2020. On September 18, check engine light again, same P0303 code at 46,900 miles. Dealer now states that I need a whole new engine. This is the 2.0L engine where many people are having the same issue, coolant seeping into the cylinder(s).
- Liverpool, NY, USA
Check engine light came on at 41200 miles. Computer says P0303 misfire. Car idles in park. Drives hard. Known problem with the 2017 Ford Edge apparently many complaints online. Luckily my car is still under warranty, and they've agreed to cover the full cost of an engine replacement. Others not wo lucky. Ford knows this is an issue and charging 10 grand to repair when its really at no fault of the consumers own. Im scared to even get my car back if this will happen again and again after my warranty is up. Ford really should correct this know issue on all 2017 Edges where coolant is leaking into the pistons causing misfire before someone gets hurt.
- Gastonia, NC, USA
The check engine light came on. Took the car to our local Ford dealership and they informed me that the second cylinder is misfiring due to coolant leaking into the cylinder. They have told me the engine needs to be replaced using a new long block at 103,002 miles.
- Sidney, ME, USA
My service engine light came on and off. Reading cylinder 2 misfiring. Replace plugs and ignition coils received same error. Engine started running rougher and white smoke started coming from exhaust. Vehicle overheated in the middle if the freeway with my children inside. I filled the coolant and next day it was empty again. Engine light came on again. I took it to the dealership for diagnostic. Coolant leaking into cylinder 2. engine has to be replaced. Happened before 60,000 miles but because I took it after 60,000 miles warranty was out.
- Spring, TX, USA
There is coolant leaking into the engine on a consistent basis. I have to replace the coolant daily, and if not, the car overheats making it a hazard on the roads. Ford is aware that this is a manufacturer's issue but refuse to acknowledge that it should be a recall. Https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2fford.oemdtc.com%2F4476%2F2-0L-ecoboost-coolant-in-cylinders-white-exhaust-smoke-and-or-illuminated-mil-2015-2019-Ford-Lincoln&data=01%7C01%7cmarkwatson%40stanfordhealthcare.org%7C57D1A43cab98470F14fb08D833D48862%7C9866B506dc9D48ddb7203A50db77A1cc%7C0&sdata=hspxfq0iljxn0C%2fs4W2ay47kqwbsxw89xg2cuq16kt0%3D&reserved=0
- Travis Afb, CA, USA
The check engine light came on while I was out of town. I took it to the closet Ford. They let me know that the second cylinder is misfiring. This is happening because coolant has leaked into. They stated that I need a new engine and replace the long block.
- Winchendon, MA, USA
My service engine light came on a few weeks ago. Reading cylinder 2 misfiring. Replace plugs and ignition coils cost me approx $300. Still same error. Engine started running rougher and white smoke started coming from exhaust. Noticed coolant level was low which was out of the norm. I checked oil and it was a milkly color which means coolant is in oil. Going to take to a shop this week to determine issue/issues going on. It is a 2017 Ford Edge with only 76,000 miles.
- Joplin, MO, USA
I started having problem with my car around 60K miles, and the shop informed me I needed a new engine. Ford has know about this defected engines and did not do a recall and still sold these cars to people without the knowledge of a defected engine. They are letting the warranty run out, and then leaving the cost to the consumers to replace. I would have never bought my SUV if I would have known about a defected engine
- North Port, FL, USA
Engine light came on. Took it to the dealership for diagnostic. Coolant leaking into cylinder 2. engine had to be replaced. $9,300 quote to put a new engine in, and vehicle is out of warranty. The service advisor at the dealership and the mechanic both admitted it is a known defect and said there is a tsb bulletin on the issue. Completely unacceptable failure of the Ford product.
- Midlothian, VA, USA
Full issue history document attached.
- East Haven, CT, USA
In June 2020 the engine light came on. We called our local Ford dealership to make an appointment. They were not able to look at it for a few days, but was told it would be fine to drive. We needed the car to get to work and back so we took it in to have it checked with another reputable service provider. He informed us that we defiantly needed to take it to our local Ford dealership as the code it was throwing was a major engine problem.the codes were P0301-P0304, which is a defect in the engine which will allow coolant intrusion into the cylinders. He told us that there was technical service bulletin, copy included with this letter, on this vehicle and that the engine most likely would need to be replaced. We immediately called newberg Ford and made another appointment. We took it in and after a day in a half were told that it was indeed an engine defect and the engine would need to be replaced. We were also told that we should not drive this vehicle as it could fail while driving. Thank god we did not follow their first advice that it would be fine to drive! at first, they told us it was going to cost us over $8000 to repair. We were devastated. While we still owed several thousand dollars on the car, we really did not have that kind of money! we couldn't not fix it as it is a daily driver. Fortunately, the dealership came up with a lower cost to repair it, which was weird, but we were able to finance it to get the work done. Now we are not only making car payments but also payments on a loan that is almost half the what is owed on this car! this is not acceptable!!! we purchased this car with the confidence we have always had in Ford. Ford is very aware of this 'defect 'in this engine and is not willing to make any effort to recall it?? this was not anything we did to this vehicle; it is due to a manufacturing defect!!!!
- Sherwood, OR, USA
In June 2020 the engine light came on. We called our local Ford dealership to make an appointment. They were not able to look at it for a few days, but was told it would be fine to drive. We needed the car to get to work and back so we took it in to have it checked with another reputable service provider. He informed us that we defiantly needed to take it to our local Ford dealership as the code it was throwing, P0301-P0304, was a major engine defect. He told us that there was a technical service bulletin on this vehicle and that the engine most likely would need to be replaced. We immediately called newberg Ford and made another appointment. We took it in and after a day in a half were told that it was indeed an engine defect and the engine would need to be replaced. We were also told that we should not drive this vehicle as it could fail while driving. Thank god we did not follow their first advice that it would be fine to drive! at first, they told us it was going to cost us over $8000 to repair. We were devastated. While we still owed several thousand dollars on the car, we really did not have that kind of money! we couldn't not fix it as it is a daily driver. Fortunately, the dealership came up with a lower cost to repair it, which was weird, but we were able to finance it to get the work done. Now we are not only making car payments but also payments on a loan that is almost half of what is owed on this car! this is not acceptable!!! we purchased this car with the confidence we have always had in Ford. Ford is very aware of this 'defect 'in this engine and is not willing to make any effort to recall it?? this was not anything we did to this vehicle; it is due to a manufacturing defect!!!!
- Sherwood, OR, USA
This engine is faulty. I purchased it and the cylinder cracked. This was diagnosed by the Ford dealer. The engine drove perfectly fine. Then I began having some hard shaking and jerking. The vehicle then overheated causing the check engine light to come on. This has been reported on other sites by multiple Ford owners. Consumer also had issues with engine with low coolant level and white exhaust smoke.
- Louisville, KY, USA
Engine light came on. Code was P0302, initial input from Ford dealer, change spark plugs, 98xxx miles, probably due for a tune-up. Maintenance performed, code reset. Engine light came back on, and engine coolant overtempt indication while driving into work, low on anti-freeze, taken to different Ford dealer that same afternoon, borescope of cylinder 2 indicates leakage of antifreeze into the cylinder told that engine longblock will require replacement.
- Gerald, MO, USA
- Phoenix, AZ, USA