10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 24,660 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinders #2 and #3 and a failed engine assembly. The contact was informed that the engine assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 106,963.
- Marietta, GA, USA
Coolant in engine. Purchased used, put 3500 miles on car. Now 110208. Sitting at ford dealer, waiting for response from dealer who sold it to us with known issues. Took car in because heater was not working. There were not any warning lights on.
- El Dorado, KS, USA
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant loss. The dealer performed a coolant pressure test and determined that coolant was leaking into the head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The contact stated that the vehicle was previously taken to the dealer for the recurring failure; however, the cause of the failure could not be determined. The dealer had previously replaced the spark plugs, but the failure persisted. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 27,425.
- Washington, PA, USA
I have a 2017 Ford Edge with a 2.0 Ecoboost motor that was recently diagnosed (by Ford) as needing a new engine due to Coolant Intrusion into cylinder #4. The car has only 57,000 miles and is said to have a known manufacturing defect that causes this. Fortunately I reported this issue to the dealer before it got too severe; however I've been told that the car can catch on fire due to overheating or stop altogether on the freeway because of this issue. From what I've also read Ford has numerous cars equipped with this engine and have thousands of complaints regarding it, though they refuse to do anything to remedy the situation. I therefore would like to report the situation to the NHTSA out of an abundance of caution for myself, family, and other motorists that could be impacted by this.
- San Diego, CA, USA
Driving my car this year in April 2023. My car overheated while driving. I pulled over and checked the coolant it was bone dry, thankfully I had more in my car which I refilled. I brought my car to a friend that was a mechanic and he told me my coolant was leaking into the cylinder. I brought it to the Ford dealership to confirm his findings. I was told the same thing along with I need a nrw engine. I bought the car in Feb 2021 paid 17,000. It had 75000 miles on it. I haven't been able to get it repaired I was quoated around $5600. Ford has thousands of unhappy consumers in the same situation with needing a new engine. Ford will not do a recall and they kept selling cars with faulty engines. 2015-2018 Ford Edge and other models. This is not fair to thier customers!!!!!
- Calumet, MI, USA
The contact owns a 2017 Ford Edge. The contact stated that while driving approximately 10 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant leaking from a crack in cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 68,000.
- Carl Junction, MO, USA
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,000.
- Massapequa, NY, USA
Our 2017 Ford Edge experienced engine problems that are linked to a service recall Ford Motor Company issued on 2016 - 2018 Ford Edge vehicles related to coolant leaks & head gasket failures. Ford is refusing to fully cover costs to replace the engine which was inspected by an authorized Ford Dealership service department & determined to have coolant entering engine cylinder. Providing clear evidence that the engine is failing under the same pretense as the recall issued by Ford. Out of pocket costs to replace were $4,833.12 paid to McMullen Ford. We are seeking reimbursement of out of pocket costs.
- Hickory Hills, IL, USA
The component that failed was the long block and is currently available for inspection. The date when the issue 1st appeared was Nov 20 2023. The issue has since been isolated as a coolant leak in my cylinders and Ford is very aware of the issue and has a TSB 22-2229 discussing some of the symptoms. The coolant intrusion compromised the motors ability to react to demand for power. The vehicle shakes while idling and has faltered when trying to gain entry onto on-ramps for I-20. The failure of the vehicle to meet the power requirements asked of it to merge and the sudden loss of power nearly left my vehicle rear ended with both my toddler and my teenager present. The check engine light illuminated showing a code of P0301 for a cylinder 1 miss-fire. All 4 spark plugs were replaced in an attempt to fix the issue. The check engine light came on again within 48 hours after the repair was made. During the next inspection the coolant level was noted as low. Coolant was added at that time and cylinder 1 coil pack was replaced to fix the issue. The check engine light came on again and coolant was once again low within 48 hours of the 2nd repair. Ford-??s service bulletin TSB 22-2229 addressing the known coolant intrusion issue for the 2015-mid 2019 Ford Edge was presented as the needed repair. This engine failure poses a risk for the car owner, occupants, and surrounding bystanders. It has a fire risk, power failure risk, and quite possible a loss of life risk. Repairs will be made by the local Ford dealership within the week.
- Eastland, TX, USA
Coolant leaking into engine cylinder. Vehicle only has 53,000 miles on it. Needs new engine. Going to be like $8,000. Not sure how they can expect middle class to pay for what they-??ve done wrong. I have personally only put 4,000 miles on it. Purchased it in July.
- Farmland, IN, USA
Transmission, coolant infusion to engine Emissions, long block torqu converter failed even though i had multiple appointments to have this and the other recalls done they always canceled the appointments due to lack of parts or they were backed up in the service department. I had the majority of all (the works) oil changes done at the dealership unless they were weeks out, I complained of engine running hot and knocking sounds back in 2021, needed to be jumped every few months 2022 I was always told this was normal for a edge ecoboost with the cold weather package, they did check the battery which was fine, when the engine light came on I took it right in only to be told to make a appointment, soon after I started to lose power going up sm hills, I was told I needed new tires after this oil change and I even ended up with a nail in my time from their repair shop, 3 weeks later no engine light denied my appointment, tried to show codes from local repair shop i waa told its normal make a appointment, i questioned if its safe to drive i was told yes absolutely engine light back on the next day took it back in again told to make a appointment 2.5 weeks later no engine light on but I showed them the codes I was pulling for miss firing that I pulled multiple times at different intervals when I felt something was wrong but they didn't have a appointment to check themselves i was then told my computer reader was not accepted due to inaccurate readings made yet another attempt for a appointment, the next day I get in my car and start driving and I get a warning the car was reducing power due to over heating.it took 2 different tow trucks to get it to the dealership i have been complaining about these issues for well over 2 years only to be told I don't know what I am talking about or that it was perfectly normal if its so "normal" then why do they have a customer satisfaction program 22n12 that list my car yet denied me any assistance besides paying for the recall issues
- Brighton, MI, USA
While driving our engine light came on, we took it to our mechanic and they determined that anti-freeze was low and possibly leaking into the engine. It is causing a misfire cylinder 1 and the time before cylinder 3. I read of similar problems with other peoples 2017 Edge. I don't want to have to replace my engine.
- Livonia, MI, USA
After putting gas in the vehicle, the vehicle was acting sluggish. It did not want to start and after it did it wasn't going full speed. I proceeded to leave the gas station and no sooner did the vehicle started to sputter and 'died' while making a U-turn. I am afraid that this will cause in accident if not remedied. I don't understand that off the Ford Focus was having this issue why is this not on recall for this vehicle. I will be calling and writing to Ford on this issue. I would like this to be mentioned and I took my vehicle to Yeoman Ford of The Villages in Belleview. This is disgraceful how a part can be defective and yet not covered in another vehicle with the same issue. I would like for A Supervisor to help with this problem to please and thank you.
- Ocala, FL, USA
Coolant leaks in to the motor totally ruining the motor, overheating and leaving people on the side of the road. In some cases catching on fire. There has been lemon cases filed and class action lawsuits. Families are left without a vehicle and ruined credit due to not being able to replace motors and other parts needed out of pocket. Ford needs to be held reliable!
- Waxahachie, TX, USA
My 2017 ford edge started running rough and almost dying. Low rpms. The engine cracked allowing antifreeze to leak into the cylinders causing it to miss and overheat. Ford put out a service bulletin TSB#22-2229 addressing the "coolant intrusion" problem. So far they have not issued a recall.
- Eccles , WV, USA
My vehicle's check engine light came on, so I took it to my dealer. They took a look and they said they found that the coolant was down. Upon further diagnosis, my vehicle needs a new engine. This is a know problem with the 2.0 Ecoboost engine. I found a TSB on this problem through the nhtsa.gov website, which tells me they know there is a problem. I contacted Ford and because I do not have a history of purchasing new vehicles, they couldn't offer any good will financial assistance. I am more than willing to help pay for some of the repair, as is my dealer. Ford knows that there is a problem with this engine, and will not help correct it. It has created a very difficult financial situation for my family, as I have 3 young children.
- Bliss, NY, USA
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic who discovered a misfire in cylinder #3, as well as a minor oil leak. The spark plugs were replaced; however, the check engine and coolant warning lights both flashed on the instrument panel. The vehicle was taken back to the mechanic where it was discovered that the coolant level was low due to coolant leak into cylinder #3. The dealer and the manufacturer were notified of the failure; however, the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 65,000.
- Hudson, OH, USA
Faulty head / head gasket allowed water intrusion into the cylinder.
- Piedmont, SC, USA
2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been HUNDREDS of complaints for this same issue. This isn't right. I only have 75,000 on this car, it should last 200,000 miles. I paid full price for the car but only get to use 37.5 % of the estimated usage. Doesn't seem like a fair trade.
- Georgetown, KY, USA
- Wisconsin Rapids, WI, USA