The contact owns a 2017 Ford Edge. The contact stated that the vehicle was leaking coolant. There were no warning lights illuminated. There was an unknown alarm that was turning on and off. The contact stated that the vehicle started rough. The contact stated that the failure was related to Technical Service Bulletin: 19-2208/ 22-2229. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack in the engine block and coolant had intruded into the cylinders. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 80,000.

- Warren, MI, USA

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked, the vehicle was started and there was smoke coming from the exhaust. The check engine warning light was illuminated. The contact was occasionally adding coolant to the coolant reservoir prior to the vehicle being taken to an independent mechanic. The vehicle was driven to an independent mechanic and the mechanic informed the contact that there was an internal coolant leak into the engine and that the engine might need to be replaced. The independent mechanic informed the contact that there was an unstated TSB associated with the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact spoke with the Ford Customer Service Department and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

- Fort Wayne, IN, USA

The contact owns a 2017 Ford Edge. The contact stated while driving 55-?"60 MPH, the engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion in the engine. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 58,000.

- Bay City, MI, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 101,000.

- Siloam, GA, USA

The contact owns a 2017 Ford Edge. The contact stated that during startup the vehicle began to shake and vibrate and while driving the check engine light had remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine coolant had leaked into the engine cylinder number four and advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 63,000.

- Sacramento, CA, USA

See attached document for complaint

- Springboro, OH, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at approximately 30 MPH, the engine warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed with a coolant intrusion in the engine. The dealer recommended that the engine be replaced. The dealer informed the contact that the coolant level would become low, possibly cause an engine fire, and that the vehicle should not be driven. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 48,000.

- Raleigh, NC, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was sputtering. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion in the engine. The local dealer recommended that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, who opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 72,400.

- Fenton, MO, USA

The contact's daughter owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion inside cylinder #1 had caused engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,200.

- Burkesville, KY, USA

The contact owns a 2017 Ford Edge. The contact stated that when the vehicle started, there was a large amount of white smoke coming from the exhaust pipe. The contact stated that the coolant reservoir was refilled every three days. In addition, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #4. The contact was informed that the large block needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall. The failure mileage was approximately 77,000.

- North Ridgeville, OH, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and vibrated, displaying symptoms consistent with a cylinder misfire. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.

- Ridgeland, WI, USA

The contact owns a 2017 Ford Edge. The contact stated that on several occasions when the vehicle was started, there was an abnormal amount of smoke coming from the rear of the vehicle. The check engine warning light was illuminated. Additionally, the contact stated that the coolant level was topped off twice within three days. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 49,250.

- Richmond Heights, OH, USA

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated intermittently. The vehicle was taken to the dealer, where it was diagnosed that the engine was misfiring and there was coolant intrusion in cylinder #1. The dealer determined that the long block needed to be replaced, and the dealer related the failure to TSB Number: 19-2346. The vehicle was not repaired. Additionally, the contact stated that the vehicle was experiencing rough starts, and there was smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders and in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 72,412.

- Stone Mountain, GA, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and jerked, displaying symptoms consistent with a misfire. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a misfire in cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 38,000.

- Cheyenne, WY, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and sputtered before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was a misfire in cylinder #2 due to coolant intrusion, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine -?" Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

- Franklin, VA, USA

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with cylinder #2 misfire. The dealer replaced the spark plugs. Additionally, the contact stated while driving 25 MPH, the vehicle started to overheat. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was then taken to an independent mechanic, where the same assessment was made. The mechanic determined that the failure was related to TSB Number: 19-2346. The vehicle was not repaired. The manufacturer was contacted and informed the contact that it was a known failure; however, no assistance was provided. The failure mileage was approximately 67,200.

- Leesburg, VA, USA

The contact owns a 2017 Ford Edge. The contact stated while having a routine oil change, the check engine warning light illuminated. While driving at various speeds, the check engine warning light flashed on and off. The vehicle was taken to an independent mechanic, who determined that cylinder #3 had misfired and there was coolant leaking and recommended that the engine be replaced. The vehicle was taken to another independent mechanic, who replaced the ignition coils and spark plugs. The vehicle was taken to another independent mechanic, who determined that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 137,000.

- Bedford, VA, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #3. The vehicle was not repaired. The contact stated that the vehicle continued to shudder. The vehicle was taken to a dealer where it was diagnosed with a cracked cylinder, causing fluid to leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 105,500.

- Norlina, NC, USA

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was in for an oil change, the independent mechanic diagnosed the vehicle and informed the contact that there was a coolant leak into the spark plug which could damage the engine and the engine might need to be replaced, if the vehicle was not repaired. There was no warning light illuminated. The contact researched online and became aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 73,477.

- Brooksville, FL, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle experienced rough driving, with the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed an engine misfire in cylinder #2. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.

- Holmen, WI, USA