The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and sputtered before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined there was a misfire in cylinder #2 due to coolant intrusion, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine -?" Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

- Franklin, VA, USA

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with cylinder #2 misfire. The dealer replaced the spark plugs. Additionally, the contact stated while driving 25 MPH, the vehicle started to overheat. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was then taken to an independent mechanic, where the same assessment was made. The mechanic determined that the failure was related to TSB Number: 19-2346. The vehicle was not repaired. The manufacturer was contacted and informed the contact that it was a known failure; however, no assistance was provided. The failure mileage was approximately 67,200.

- Leesburg, VA, USA

The contact owns a 2017 Ford Edge. The contact stated while having a routine oil change, the check engine warning light illuminated. While driving at various speeds, the check engine warning light flashed on and off. The vehicle was taken to an independent mechanic, who determined that cylinder #3 had misfired and there was coolant leaking and recommended that the engine be replaced. The vehicle was taken to another independent mechanic, who replaced the ignition coils and spark plugs. The vehicle was taken to another independent mechanic, who determined that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 137,000.

- Bedford, VA, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #3. The vehicle was not repaired. The contact stated that the vehicle continued to shudder. The vehicle was taken to a dealer where it was diagnosed with a cracked cylinder, causing fluid to leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 105,500.

- Norlina, NC, USA

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was in for an oil change, the independent mechanic diagnosed the vehicle and informed the contact that there was a coolant leak into the spark plug which could damage the engine and the engine might need to be replaced, if the vehicle was not repaired. There was no warning light illuminated. The contact researched online and became aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 73,477.

- Brooksville, FL, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle experienced rough driving, with the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed an engine misfire in cylinder #2. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.

- Holmen, WI, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a blown head gasket and coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The dealer was not contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was 48,000.

- Fallbrook, CA, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The vehicle was taken to the dealer, who determined that there was coolant intrusion into cylinder #3, causing an engine misfire, resulting in damages to the engine. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine -?" Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 80,000.

- Tomball, TX, USA

The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the vehicle was shaking and vibrating abnormally with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that coolant was intruding into the cylinders, causing severe damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 58,000.

- Saint Louis, MO, USA

The contact's friend owns a 2017 Ford Edge. The contact stated that the vehicle was driving rough. The check engine warning light was illuminated. The contact stated that while driving at undisclosed speeds, the engine was overheating, and the vehicle was sputtering. Additional coolant was added to the reservoir, but the coolant was quickly consumed. The vehicle was taken to the local dealer, where it was diagnosed and determined that the engine was misfiring. The vehicle was consuming coolant, and the engine needed to be replaced. The contact stated that the failure was related to TSB: 19-2208. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 64,000.

- Inglewood, CA, USA

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was intermittently illuminated. The vehicle had been taken to an independent mechanic where it was diagnosed that there was a misfire in cylinder #3. The spark plug was replaced. After the vehicle was repaired, while the contact's daughter was driving approximately 50 MPH, the engine began overheating, with the check engine warning light illuminated. The vehicle then went into LIMP Mode. The driver coasted to the side of the road to allow the engine to cool down before continuing to drive. The contact had topped off the coolant reservoir. The vehicle was returned to the mechanic and was diagnosed and determined that there was coolant intrusion in cylinder #3, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,600.

- Washing Court House, OH, USA

The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the fuel injectors and spark plugs were replaced; however, the failure persisted. A second diagnostic test was performed, and the mechanic discovered coolant intrusion into cylinder #1. The vehicle was then taken to a dealer where the failure was confirmed, and the contact was provided an estimate for the engine replacement. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 93,000.

- Monroe, MI, USA

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the spark plugs were replaced; however, the failure recurred. The vehicle was taken to an independent mechanic, where the ignition coils were replaced; however, the failure persisted. The contact stated that upon scanning the vehicle with an OBD II scanner, the contact retrieved DTC codes related to sparks plugs and ignition coils. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The contact stated that while driving at various speeds, the coolant temperature warning light illuminated, and the engine started overheating. The vehicle was taken to an independent mechanic, where it was determined that the head gasket was leaking coolant. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.

- Leominster, MA, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered and vibrated before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into cylinder #2 had caused the cylinder to misfire, resulting in damages to the engine. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 77,000.

- Naples, FL, USA

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was running rough, and the vehicle was shaking abnormally. The engine warmed up for approximately 4-5 minutes during warmer weather and the shaking ceased. The contact stated that the failure lasted longer during colder weather conditions. The coolant level was lower than expected. The check engine warning light was intermittently illuminated. The vehicle had been taken to the dealer and it was diagnosed and determined that coolant was leaking into cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 78,000.

- Springfield, MO, USA

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.

- Cincinnati, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. In addition, the contact stated there was a cloud of heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact initially called a local dealer and was informed that the vehicle could not be seen for two weeks before a diagnostic test could be performed. The vehicle was then taken to an independent mechanic where a diagnostic test was performed and a tune-up was performed on the vehicle. Despite the repair, the check engine light returned to the instrument panel. A mobile, Ford mechanic arrived at the residence to perform various recall repairs to the vehicle and the contact described the issues experienced with the vehicle. The mechanic stated that there was possibly a coolant intrusion into an engine cylinder. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 120,000.

- Harvest, AL, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that there was a misfire in cylinder #3. The vehicle was repaired; however, the failure reoccurred. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The contact was advised to call the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.

- West Columbia, SC, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled while depressing the accelerator pedal, with the check engine warning light intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the technician discovered that coolant had leaked into an engine cylinder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.

- Los Angeles, CA, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be repaired or replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 94,000.

- Westchester, IL, USA