The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was shaking abnormally with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a blown head gasket, and coolant intrusion into cylinder #4. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was previously repaired by an independent mechanic and the spark plugs and ignition coils were replaced. The failure reoccurred. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 106,000.

- Shadyside, OH, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion had caused a misfire in cylinders #2 and #3, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 97,000.

- Marshalltown, IA, USA

The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the vehicle was idling rough. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that there was coolant intrusion into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and was aware that the failure was a known failure by the manufacturer. The failure mileage was approximately 45,000.

- West Chester Township, OH, USA

The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the vehicle started losing coolant. The check engine warning light was illuminated. On another occasion, the engine started to overheat, and the coolant reservoir needed to be refilled weekly. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.

- Sanford, FL, USA

The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal white smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where a tune-up was performed. The contact stated while driving at various speeds, the contact noticed a fluid leaking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that spark plug #2 had failed. The dealer replaced all the spark plugs; however, the failure persisted. The dealer diagnosed that coolant intrusion in the fuel tank and the oil had caused the engine to fail. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.

- Richmond, TX, USA

The contact owns a 2017 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that upon checking the coolant reservoir, the contact became aware that the coolant level was low. No warning lights were illuminated. The contact used a diagnostic scanner and retrieved fault codes for a misfire in cylinders #1 and #2. The contact researched the failure and concluded that the failure might be because of coolant intrusion into the engine. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.

- Amelia, OH, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who observed a misfire in cylinder #4, and diagnosed a failure with the head gasket. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

- Yuba City, CA, USA

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was idling in the driveway, the temperature gauge was showing that the indicator had raised to HOT, and the message "Engine Coolant over Temperature" was displayed on the instrument cluster. The contact shifted the gear selector into drive(D) and accelerated and the temperature gauge lowered back to the normal engine temperature. The contact stated that the failure also occurred while stopped for a traffic light or traffic sign. The contact had taken the vehicle to a local dealer, where it was diagnosed and DTC: P0217 and P1285 were retrieved, showing that there was a coolant leak at the water pump weep hole. The dealer determined that the water pump, timing chain, and other hardware needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 121,122.

- Laurel, MD, USA

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was consuming an excessive amount of coolant. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that there was a misfire in the engine and there was coolant leaking into cylinder #2. The contact was informed that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 64,000.

- Wichita, KS, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle idled roughly, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 54,000.

- Lake Suzy, FL, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust. The vehicle was taken to an independent mechanic, and the contact was advised to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 84,400.

- San Diego, CA, USA

The contact owns a 2017 Ford Edge. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The contact stated that there was an engine misfire, and coolant level was low. The vehicle was taken to the local mechanic who was unable to diagnose the vehicle or determine the cause of the failure. The vehicle was later taken to the local dealer who diagnosed the vehicle and determined that coolant was present in the engine. The contact was informed that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 58,000.

- El Dorado, CA, USA

The contact owns a 2017 Ford Edge. The contact stated that when he started the vehicle he saw that the check engine light had illuminated and was idling roughly. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block and the engine needed to be replaced. The contact was advised by the dealer that there was a manufacturer technical service bulletin for the failure 22-2229 (Engine and Engine Cooling), but the vehicle was no longer under warranty and he would have to pay for the repair. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the Safety Hot Line. The failure mileage was approximately 55,000.

- North Port, FL, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a coolant leak into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 56,000.

- Chandler, AZ, USA

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated on occasion. The vehicle was taken to a local dealer where it was diagnosed that there was coolant intrusion into the cylinder block and that the engine would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.

- Snohomish, WA, USA

The contact owns a 2017 Ford Edge. The contact stated that the vehicle was experiencing rough starts. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #4, and there was coolant intrusion in the cylinder head. The mechanic determined that the engine needed to be replaced and related the failure to TSB Number: 22-2229. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 107,000.

- Deland, FL, USA

The contact owns a 2017 Ford Edge. The contact stated while driving at approximately 65 MPH, the engine started to overheat. There was an abnormal odor of coolant being distributed through the vents. The contact was able to pull over and noticed that the temperature gauge was past high. The check engine warning light was illuminated. The contact stated that the failure was like Technical Service Bulletin: 19-2346 and 19-2208. The vehicle was taken to an independent mechanic who determined related the failure to DTC: P0302 - Cylinder #2 misfire was detected. The spark plugs and ignition coils were replaced. The vehicle was taken to the local dealer, where it was diagnosed that coolant was leaking into the engine, and an engine replacement was recommended. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The approximate failure mileage was 55,908.

- Parker, CO, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate, with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that there was coolant intrusion into the engine causing a misfire in cylinders #1 and #2. The contact was informed that the engine's long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle did not qualify for an Extended Warranty related to the failure. The failure mileage was 120,000.

- Grantsville, MD, USA

The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked, the vehicle stalled and there was an abnormal sound coming from the engine compartment, with white smoke coming out of the exhaust pipe. Additionally, there was an abnormal odor coming from the inside of the vehicle. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that there was coolant intrusion into the engine and that the engine needed to be replaced. The contact researched and was made aware of Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 55,000.

- Alpharetta, GA, USA

The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where the spark plugs were replaced; however, the check engine warning light illuminated after a while. The vehicle was taken back to the same independent mechanic, where it was diagnosed with coolant intrusion in the engine. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.

- Deer Park, NY, USA