10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 22,145 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I brought in my vehicle for regular service (I.e., oil change) on June 2nd and all was well though i did get my rear brakes done. By June 19th, my check engine light came in and when I brought in my vehicle later that same morning, I was informed coolant had leaked into the engine, now requiring an entire engine replacement which I was told would cost 8500. I have since learned this is a fairly common issue is this model ford edge with eco boost engines and am appalled ford has not issued a recall for this defect.
- Munster, IN, USA
Latent defect in the engine, allowing coolant into cylinder 3 Car could potentially caused by ignition system faults or fuel delivery issues and also rough idle. Mechanic checked the code on the car and the cylinder 3, confirmed the automobile would need a new engine P0303 code- Cylinder 3 misfire that is created from a faulty engineering design
- Timberlake, NC, USA
The check engine light came on, and I brought it to a Ford dealership. They confirmed that it has coolant intrusion into the cylinders and needs a new engine. They also informed me that my year, make, model and engine were recalled by Ford for this issue, but for some reason my VIN doesn't fall under it. Ford agreed to pay 40% of the cost which leaves me with a bill for $4,958.23 for a vehicle which should be covered under the recall. This should be covered under the recall. I was told to file a complaint with you. Apparently this is a safety issue that can cause the vehicle to suddenly shut off and cause a fire. The issue Any help would be great.
- Jensen Beach, FL, USA
Ford-??s 2.0L EcoBoost engine failed on our on a 2018 Edge. The vehicle and engine are available for inspection. The engine suffered a catastrophic failure and must be replaced per Technical Service Bulletin (TSB) 19-2346. Ford issued TSB 19-2346 on coolant loss/need for engine replacement in 2019. They had a class action lawsuit in 2012 on EcoBoost engines allowing coolant in cylinders. Ford had a chronic problem with these engines for years but kept selling them. There is a recall for some 2015-2018 Edges and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engines. I-??m not sure why my 2018 Edge is not part of the recall, since the engine has failed per TSB 19-2346. The problem was diagnosed by a certified mechanic, diagnosis attached. I filed a case (#[XXX]) with Ford Customer Service, who denied any responsibility because my extended powertrain warranty (which I believe lasted until 100,000 miles) expired 3 months before the engine failure was diagnosed. I also wrote a letter (attached) to Ford Consumer Affairs, which remains unanswered. A check engine light appeared just days after Ford performed a routine 60,000 mile service. Ford reported no problems and did not indicate that our vehicle was at risk under of TSB 19-2346, even though this TSB and problems with the 2018 Ford Edge have been known about by Ford since at least 2019 when the TSB was issued. In addition to the check engine light, we started losing/and replacing small amounts of coolant, which we attributed to a hose leak. A few months later, a certified mechanic then diagnosed the problem as TSB 19-2346. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Tumwater, WA, USA
The contact owns a 2018 Ford Edge. The contact stated while driving 55MPH, the check engine warning light illuminated. The message "Engine Hot" was displayed. The contact pulled over to the right side of the roadway, turned off the vehicle, and after three hours, the contact added coolant to the coolant reservoir and restarted the vehicle. A dealer was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The contact related the failure to TECHNICAL SERVICE BULLETIN: 22-2229 (Eco boost 2.0L Engine Failures), and the contact related the failure to the TSB. The failure mileage was 69,897.
- Mt Laurel Township, NJ, USA
2.0 ecoboost engine has a known flaw that causes the engine block to crack & introduce coolant into the cylinders. This is known to typically occur between 60 & 70,000 miles. It at the very least causes a misfire; at the most extreme it allows coolant into the oil & can cause engine lockup. Ford knows this is an issue & redesigned the engine in 2020. Our car developed this issue at 65k miles & Ford left us with a $9500 bill 1 month after warranty expired for a new engine
- Hamilton, OH, USA
I have had my vehicle in for regular service since I purchased it. It has had two transmissions, one to repair a prior repair and now I am told that the engine needs to be replaced. Ford has a TSB for this issue, as it is a known fault with the engine. According to the dealer this is TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL 22-2229 This affects the following vehicles 2015-2018 Ford Edge 2017-2019 Ford Escape Built on or before 16-May-2019 2017-2019 Ford Fusion Built on or before 8-Apr-2019 2017-2019 Lincoln MKC Built on or before 18-Apr-2019 2017-2019 Lincoln MKZ Built on or before 8-Apr-2019 This repair is estimated at $8,800. This after a $5,000 dollar repair on the Transmission and five weeks of being out of service. When one purchases a vehicle it should not lose two transmissions and an engine in less than 100,000 miles of service
- Hampton Township, PA, USA
I had bought 2018 ford edge from a small dealership.When i first bought this car it had 62,000k miles on it i barely had it for 9 months the engine blew already
- Phoenix, AZ, USA
Driving home from work, I noticed a warning light indicating that the car was overheating. I stopped and realized the coolant tank was empty, so I immediately put some coolant in and continued driving home. The next day, the car wouldn't start, and after I checked the engine oil, it was contaminated with water. I called a Ford dealer for repair, and they don't want to take responsibility.
- Port Orange, FL, USA
My engine light came on about a year ago, then went off rather quickly. This happened again about 6 months ago. At this time I connected a reader and learned that it was due to a cylinder 2 misfire. All coil packs and spark plugs were replaced thinking that would solve the problem. After it did not, I begin to search online and learned about the infamous coolant intrusion issue with my model vehicle. After reading multiple message boards regarding the issue, which appears to be directly tied to the motor design and which is very common, I confirmed that my vehicle is showing the same signs of others who have reported the issue. The last straw was when the car lost power and shut off of me in the middle of a crowded gas station parking lot where I had to sit and wait for a tow truck all while impeding traffic. At this point I am outside of my extended warranty and the only solution is a new motor at the cost of $8k. It is baffling that Ford is not being held responsible for this issue when it is so common and directly tied to the design of their motor. I am currently not able to drive a car that I am still paying a monthly payment for due to the manufacturer-??s design flaw. A recall for this is well overdue and I ask you to do something about this expeditiously. Thanks.
- Gainesville, FL, USA
Ford Ecoboost 2.0 L engine, ~95,000 miles. The check engine light came on while on a cross country drive and the diagnostic code was a cylinder 2 misfire. The vehicle would chug and sputter when started up and had trailing white smoke from the exhaust. The garage reset the code and replaced the spark plugs. 2 weeks later the engine started chugging again on start up, with white smoke and a smell of burning coolant. We took it to our mechanic locally who found coolant leaking into the cylinder. He reset the code and recommended we take it to the dealer. When I got the vehicle back, I checked the coolant to find that it was excessively low, presumably from it leaking into the cylinder for an unknown amount of time. We researched online and found that the occasion of coolant leaking into the #2 cylinder is a common problem with an incredibly large range of affected vehicles, and that the solution is to replace the engine. When I spoke to the dealership and described the problem, they confirmed that the only solution was an engine replacement and that it was routine for them. They quoted me $11,000 for the repair.
- Virginia Beach, VA, USA
In June of 2024 we had coolant getting into cylinder head. A new head gasket was installed and the car was ok until May of 2025 when we are faced with the same problem again. We have a 3rd party warranty program that made the repair last year but are refusing to this time. So we now a vehicle that is not drivable, is a safety risk if it is driven. Ford motor company has no assistance to offer at this time unless a recall is issued! The warranty company said since TSB-??s are out that they will not cover this! If this is a Ford defect then it should be covered and repaired by them. There have been many recalls on this issue. Why not mine?
- Huntsville, AL, USA
Coolant intrusion into the engine (eco boost) slow leak but failing emissions testing. engine misfires and runs hard. Only 80,000 miles on the car. Can be inspected, had it inspected by a local mechanic who confirmed the issue. No warning signs, never had a check engine light on prior to the issue. Mechanic says I need an entire long block replace. Now that I know of the warning signs, they have been ongoing for about 20,000 miles, but the only gone light just came on in April. Safety issues for this is that this can cause engine fires.
- Chicago, IL, USA
Engine long block needed replacing at 55,625 miles. Verified by Al Packer WPB, Fl., and engineer replaced. Ford paid $3300 for block while I was charged almost $3300 for labor (after discounting over $1000 from sales/service) Block design fault per Ford on TSB 22-2229. (All 2013-2015 Edge model with 2.0 Ecoboost engines need replacing.) The danger is overheating and engine seizing -?? could happen while driving and cause an accident. Check engine light was on. After learning about this, I checked for missing coolant, needed to top it off as it was almost empty. Then on a restart the smoke coming from tailpipe was quite obvious. (I have that on video). FORD should pay for 100% of this repair. I have had this vehicle 8years, and have 55,625 miles on 5year/60,000 warranty.
- Port St Lucie , FL, USA
The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the vehicle was driving rough, with the check engine warning light illuminated. The contact stated that the vehicle failed to properly accelerate. The vehicle was taken to the local mechanic who diagnosed that there was coolant inside the engine and informed the contact that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 100,000.
- Round Lake Beach, IL, USA
2nd time this has happened, coolant leaking into cylinder head. June of 2024 and now May2025. If this is a design flaw by Ford why hasn-??t this been addressed? Vehicle has little over 90,000 miles.
- Huntsville, AL, USA
The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was erratically shaking, and the check engine warning light was illuminated. The vehicle was driven to the shoulder of the roadway. The contact checked the coolant level, and the coolant lever was low. The coolant reservoir was refilled. The vehicle was driven to the dealer where it was diagnosed with a coolant leak and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was not covered under warranty. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 59,000.
- Mesa, WA, USA
2018 Ford Edge 2.0 Ecoboost engine misfire in cylinder 2 (code P-0302 and Smoke from tailpipe. After replacing coil assembly and then spark plugs engine still runs rough. Looking in internet I discovered a Ford TSB 22-2229. Which clearly admits Ford knowledge of said -??design flaw-?? which can cease the engine. Ford should be held liable and fix ALL vehicles effected. My car has 55,700 miles on it. Ford is covering engine block cost and charging me the labor costs in excess of $4,200..
- Port St Lucie, FL, USA
The check engine light came on. Took the car for service. The mechanic did many diagnostic tests and discovered coolant leaking into the cylinder. Advised this caused engine failure and is unsafe. The engine must be replaced. The manufacturer is aware of this problem and the unsafe driving conditions it causes. They have issued a technical service bulletin but not a recall.
- Tucson, AZ, USA
- Kissimmee, FL, USA