10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
24,546 miles

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« Read the previous 20 complaints

problem #196

Jun 102024

Edge

  • miles
Engine light came on. Running rough. Low engine coolant. Dealer said code was a misfire in Cylinder #2 and coolant was leaking into cylinder #2. Said engine needs to be replaced for $8300.

- Dallas, GA, USA

problem #195

Jun 062024

Edge

  • miles
Coolant is leaking into cylinder 1 causing the engine to fail and needing to be replaced

- Lomira, WI, USA

problem #194

May 202024

Edge

  • miles
I have a 2018 Ford edge SEL with the 2.0 ecoboost engine in it that I just bought June 3rd, 2023. The engine light came on a couple weeks ago, so I took it to the dealership that I bought it from and found out the engine is bad because of coolant leaking into one of the cylinders. Upon further research I found that this is due to a design flaw in the engine by Ford but Ford has not recalled this engine. However Ford has recalled the 1.0 engines along with a couple others. I feel Ford should also recall the 2.0 ecoboost engine because this has been an ongoing issue for many people and the customers shouldn't have to pay for a new engine when it is a defective design that Ford even knows about but hasn't done anything

- Fort Atkinson, WI, USA

problem #193

May 272024

Edge

  • 42,800 miles
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the steering wheel was shaking. An unknown message was displayed, and the check engine warning light was illuminated. The contact checked the coolant level and discovered that it was empty. The contact added coolant to the coolant reservoir; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #4, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 42,800.

- Las Vegas, NV, USA

problem #192

May 202024

Edge

  • miles
I had my car serviced. I drove less than a mile and noticed the check engine light was on. I called the dealer to see if they could check it as I had to drive 120 miles round trip for a doctor-??s appointment that day. I was told it indicated a misfire but not to be concerned; I was told it was ok to drive. They cleared the error message and told me I was good to go. The check engine light came on sporadically for a week then stayed on permanently. I called on a Friday and got it in for diagnostics the following Monday (2 weeks from servicing date.) I was told after diagnostics that the coolant was low and they needed 2 hours to remove a spark plug and check cylinder 3. I was advised that they had seen this issue previously on other Ford vehicles and it was not a cheap fix if what they suspected was happening. The Service department later confirmed there was a coolant intrusion (coolant was leaking into cylinder 3.) I was told that this has been an issue for Ford and they have redesigned the block so this can no longer happen. It would just be a matter of time before the engine would be ruined on my vehicle (2018 Ford Edge with slightly over 52000 miles.) Ford knows they have a problem with the design of the engine of the 2018 Ford Edges but they are handling each vehicle individually instead of voluntarily fixing all of them. I do not have an extended warranty so they may offer some financial assistance for the repair but if I had warranty coverage it would be entirely covered. They are pricing assistance based on warranty coverage. Ford knows they have a problem; they have redesigned the engine to eliminate the coolant intrusion. A new redesigned engine is what the dealer would put in my vehicle.

- Gladbrook, IA, USA

problem #191

May 292024

Edge

  • miles
2018 Ford Edge, well maintained, 67k miles. Coolant is leaking into Cylinder 4 through is microhole that can cause the engine to explore. The dealership quoted me nearly $11,000 to fix. The car according to Kelley Blue Book is worth that much. This care should be recalled IMMEDIATELY. There is a class action lawsuit against for for this very problem. It is not safe and ford is totally scamming customers out of money based on a manufacturing defect.

- Kihei, HI, USA

problem #190

Dec 152023

Edge

  • miles
Coolant system started to leak into the cylinders, causing both low-coolant and corrosion of the spark plugs. We contacted a Ford repair center and they said the only remedy is to replace the entire engine. Apparently this is a design flaw. The engine light started go go on in December 2024 and the problem has only gotten worse and worse since then.

- Baltimore, MD, USA

problem #189

Mar 292024

Edge

  • miles
Car began bucking at first and running rough about 82000 miles on it I changed plugs and shortly after it started again. It began to over heat when I drove from Maine to KY. I found it was low on Coolant. I had to fill it again a month or so later. Mechanic did not find any coolant leaks. I brought it to ford and they told me coolant was getting into the cylinders and I need an engine replacement. I am [XXX] drive like an old man and no reason engine should fail the way I drive I understand Ford recalled the 1.5 echo boost but not the 2.0 and they were made with the same defect. They are aware of this and redesigned the engine. It cost me 6.000 dollars to fix at a time I am nearing retirement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- North Waterboro, ME, USA

problem #188

Apr 132024

Edge

  • 67,000 miles
The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact had the vehicle jumpstarted; however, the check engine warning light was illuminated. The contact stated there was white smoke coming from the exhaust pipes. The contact took the vehicle to an independent mechanic who diagnosed the vehicle and determined that coolant was leaking into the engine, and the engine needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 67,000.

- Cedar Park, TX, USA

problem #187

Feb 202024

Edge

  • miles
Coolant Leaking Into Cylinders. Ford had already noticed this issue that coolant intrusion into the cylinder with tons of 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine. They have never recall, replace, or even try to fix this issue. It very easily causes engine overheated which is a significant risk. Please consider to have them do a nationally recall and help people on the way to be safe! Thank you

- Puyallup, WA, USA

problem #186

May 072024

Edge

  • miles
Engine failed due to coolant intrusion on cylinder two! Been experiencing coolant loss with no evidence of where it was going. Have had multiple pressure tests performed with no results of a leak. Started experiencing a spurts of misfire when accelerating up hill or on a high at speeds of 60-75MPH, inconsistently. Happened again on 05/07/2024, called my local dealership and was advised to bring it in to have a tech take a drive. On that drive he was able to replicate misfire to the point a check engine light appeared while my edge was experiencing misfire. When misfire stopped engine light shut off. Once we were back the tech performed diagnostic measures and found coolant spewing into the engine. Resulting in the need of a new engine.

- Pulaski, WI, USA

problem #185

Apr 182024

Edge

  • miles
My car is only 6 years old. I have maintained my car for the past 5 years of ownership. My car now needs a complete engine replacement due to coolant leaking into the cylinders. This was looked at by my local Ford dealership. After reading through other reviews it appears that other owners have experienced the exact same issue. I also was told my the dealership that Ford Escapes experienced the exact same issue and there was a recall. My car shakes and rattles and is unsafe to drive. I was told my the dealership that I could still drive it, but it is unknown when the engine will completely fail. I am a mom of two children and I cannot drive a car that could just randomly fail! My check engine line appeared about 2 weeks ago before I could get an appointment to be seen.

- Solvang, CA, USA

problem #184

Mar 012023

Edge

  • 80,000 miles
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The contact related the failure to Technical Service Bulletin: 22-2133 (Coolant in Cylinders, White Exhaust Smoke, And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The failure mileage was approximately 80,000.

- London, KY, USA

problem #183

May 032024

Edge

  • 42,000 miles
The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the contact became aware of an abnormally strong gasoline odor. Additionally, there was white smoke coming from the tailpipe. The contact stated that while inspecting the vehicle, the contact became aware that the engine was blown. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with low compression coming from the engine and a failure of the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 42,000.

- New Port Richey, FL, USA

problem #182

Apr 262024

Edge

  • miles
while driving, engine went to full hot and shut down some cylinders, decreasing power, in traffic. causing the car to slow down and others had to avoid me. mechanic found the block is cracked, but this VIN # was not included in the recall. cost is $8000 to replace engine at less than 70,000 miles. Ford is no help. No warning lamps, until the event, then check engine light and temp gauge going full hot.

- Dallas, GA, USA

problem #181

Apr 122024

Edge

  • miles
I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Evans, GA, USA

problem #180

Apr 132024

Edge

  • miles
Right after I returned home from a 1500 mile trip on a Saturday, my car started having an issue starting. Once I got it started and drove to the store, the Service Engine Soon light came on so I returned home. I checked the owners manual & it said I could drive 50-100 miles so I did make some required stops on Sunday. Had an issue starting the car again. On Monday I called a repair shop & took it in to them on Tuesday morning. They diagnosed the problem as Engine Intrusion - an internal issue causing coolant getting into the engine. They found coolant on the pistons & the TSB says to replace the engine. I contacted Ford Customer service & they had me bring it to a Ford Dealer - who diagnosed the same issue. I have followed all of Ford's maintenance recommendations for my car. If the issue had happened while on my trip home, I would have hesitated to stop so could have risked my safety or others.

- Apple Valley, MN, USA

problem #179

Apr 222024

Edge

  • 73,000 miles
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.

- Palm Desert, CA, USA

problem #178

Apr 152024

Edge

  • miles
Due to a Ford design flaw my car has experienced what is called "coolant intrusion". TSB 19-2346. My check engine light appeared, solid in color and I brought it in for service/check on [XXX] at Apple Ford in Shakopee, MN. Diagnostics showed a P0302 Cylinder 2 misfire detected. The car was running rough on start-up and idle but once warm would run fine. Replaced all spark plugs & boots as it appeared some corrosion occurred on them. On [XXX] in the AM I was leaving my house to go to work. I pulled out from my townhouse complex onto the road and my car would not accelerate leaving me in the middle of the road. I had to shift my car into neutral and back into drive to be able to move from the middle of the road. Thankfully no other cars were coming at the time to avoid a collision. Once I was back in drive my car would accelerate but the check engine light came back on. I brought it into the dealership on [XXX] and the same code came up P0302 of a cylinder 2 misfire. I was unable to be without a vehicle so I continued to drive it. Thursday the check engine light was no longer illuminated. It did not come back on. I decided to still have it checked as I did not want to be stuck in the middle of the road again unable to accelerate with my child in the car. Dropped it back off Friday night for them to diagnostic again on Saturday AM. I was then called and told I was needing to replace the entire engine due to the design flaw of Ford. Coolant was leaking into cylinder 2 causing the misfire. The only fix is to get a new engine. My car is currently at the Apple Ford Shakopee dealership awaiting the possibility to be fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Shakopee, MN, USA

problem #177

Jan 152024

Edge

  • miles
In 2015 Ford Motor Company made an engine block modication on the 2.0 Liter Ecoboost (USA made) engines in an effort to keep the turbo boosted engine running cooler. The engine was used till 2019 in Edge and Escape models. For 2020 to current year the engines were redesigned ending the problem. At the end of 2023 I began experiencing a rough idle at times, check engine light displaying, white smoke from the exhaust and intermittent stalling. I was advised by a Ford dealer that I had coolant in my #3 cylinder indicating the problematic block. Ford's TSB (#19-2346 12/19/19) fix was a new engine assembly and also stated itcould result in a engine fire. A estimate roughly $8800. I purchased the Edge September 2022 with 32,000 miles. Ford would not extend any warranty coverage since the 5yr drivetrain warranty had passed. Currently the like new Edge (40K miles) sits in my driveway because my daughter is affraid to stall in traffic again with her 7 year old with her. I researched and found the NTSB made Ford perform a recall on 2012-2015 1.5 liter ecoboost engines due to similar problems.

- La Puente, CA, USA

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