In May/2024- driving on Xway-?"-??wrench-?? appeared as warning. I was in rural area & called Ford dealer 2 1/2 hrs away. They confirmed the Ford Pass warning was torque converter. I was told I could drive it home as long as I drive slower, ie: 60 mpg. Took it in to dealer, Trans tech confirmed torque converter @ fault. Replaced it, I drove the car off lot after 3 weeks in the shop. Still felt hesitancy. Took it back, Trans tech said it was the valve body. Replaced, but still hesitating. Tech said fluid may have -??particles-?? in trans fluid. Flushed. Still not driving smoothly per service manager My 2019 Edge has been in Ford dealership since 5/6/24. It is now 7/29/24.

- Sterling Hts, MI, USA

The contact owns a 2019 Ford Edge. The contact stated while driving on several occasions at speeds below 30 MPH, the vehicle hesitated and lost motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

- Lutz, FL, USA

Torque converter malfunction confirmed through transmission shop. When problem initially presented it would intermittenly lag when pressing the accelerator. That turned into a constant jerk/shudder during driving with it being severely pronounced during any kind of acceleration in any gear. The problem only got worse and did so quickly. On several occasions I experienced enough lag that I was almost hit due to the delay in the car moving. I then had to leave ample time to turn in the event the car didn't engage again. The problem was confirmed through an independent transmission shop and is currently up for repair and a Ford dealership. The symptoms were present for 8 months without the car ever throwing a code. It never indicated needing any service.

- Chapel Hill, TN, USA

The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the vehicle shuddered and unexpectedly downshifted. There were no warning lights illuminated. The vehicle was taken to a dealer, where it was diagnosed that the torque converter and transmission fluid needed to be replaced. The vehicle was not repaired. The manufacturer was contacted regarding the warranty on the vehicle and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 43,453.

- Holt, MI, USA

Transmission shifting is rough and jerky. Started at 65k miles, just out of warranty. Regular service has been performed every 30k miles. Numerous people have reported the same issue with no solution or fix from Ford.

- Indianola, IA, USA

My car Continuously jerks while driving. It's like stuttering, I am afraid it will not pick up speed one day while driving and making turns. This is a scary and safety issue as I do not want to be in a position of making a turn and getting hit. I know that I am not the only one complaining about this issue. Please look into all complaints and rectify this problem. Thank you. Sincerely [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Reidsville, NC, USA

Transmission would often shutter and slip when first driving. Between 30-45 mph is when it was most noticeable, and later would do it at higher speeds. Caused very apparent hesitation when accelerating. Took it to the dealership, was told it was the torque converter. After digging around online it seems other owners are having issues at relatively low mileage, and often times more than once, or are told to completely replace the transmission.

- Tyler, TX, USA

Since I bought this vehicle in 2021 (used) it has been making a thud/clunk sound when turning the electronic transmission shifter from either reverse or parking to drive. I am afraid this electronic component is not working as it should and could potentially slip into other gears due to wear and tear. I have already flushed the transmission fluid thinking it could fix the issue but the dealership never reported it to be an issue. It obviously is but none of the Ford service departments from both Florida and Virginia have identified any issues. There are multiple Ford Edge owners that have been reporting this issue but it seems that Ford is trying to hide this as nothing has been done to fix it, nor a recall has been issued for my vehicle.

- Yorktown, VA, USA

Car shuts down after fueling, shudders while driving. Read forum https://www.fordforums.com/threads/2019-ford-edge-sel-trans-issues.315266/ Ford needs to own up to issues since ppl are being jeopardized while driving. I am retired, help my elderly parents and young grand children. I can't afford these "fixes" or new vehcile. Need help. 1st time I realized the problem I was pulling out of gas station and stalled in traffic

- Glen St Mary, FL, USA

2019 ford edge sel, while accelerating the vehicle jerks, causing vehicle to slowly accelerate. According to multiple ford dealerships, multiple transmission shops, and ford motor company themselves, there was a manufacturing problem with the welds on the torque converter, which caused the torque converter to come apart and emit metal shavings into the fluid which ended up in the transmission causing it to jerk and hesitate. This I was told was only a problem with the 2019-2021 ford edge sel.

- Lake Wales, FL, USA

Car only has 45,000 miles on it. It is stuttering/ hesitating. No codes and no lights on indicating a problem. Ford dealership said I need a new torque converter for 3000 dollars. I have only had car for two years and only put 6000 miles on it in that time. This part should not be broken already. Car is just over 5 years old meaning no warranty.

- Canadensis, PA, USA

the transmission is faulty. Shudders at low speed. $4500 to fix at the dealer. Less than 100k miles on it. We have never had a car with transmission problems and looking at message boards we are not alone. The service advisor at the dealership also told us they have a lot of transmission repairs in line to do. Seems like this vehicle should have been recalled.

- West Chester, OH, USA

My 2019 Ford Edge is at 90,000 miles. The RPMs between 2-3 have been stuttering any time I try to accelerate up to 40 mph and the car has been jumping as if trying to reach the next RPM. I took it to a Ford Dealership and they stated that it was an internal failure in my transmission (cause unknown) and that the transmission would need to be replaced for $10K.

- Louisville, KY, USA

My vehicle is at 72,000 miles and has issues with bucking, shuttering, and jerking at lower speeds. Was told I would need a new torque converter or possibly new transmission. I have no warning lights. The jerking has become more persistent in the last 3 months.

- Clayton, GA, USA

The vehicle would not accelerate and caused my to bump into a wall. The vehicle is spluttering and the interior filled with chemical smoke caused by a coolant leak and it burning by the motor. the 1.5L vehicles are under an extended warrenty because of the EGR cooler malfunctioning. There was zero coolant in the car. The car illuminated malfunction indicator said powertrain malfunction. My car has 62000 miles on it and is no longer covered by warrenty

- Warrenton, VA, USA

My car at 90,000 miles started jerking while driving and has stalled. The dealership said I need a new torque converter or transmission. This can fail while driving, stalling out on the road. The dealership inspected the car. No lights or warnings at all.

- Midland , MI, USA

I, as well as MANY other ford edge owners are having to spend thousands to replace the torque converter that is KNOWN for giving up at any point after 85k miles. For the last 6 months my car has suddered hard when accelerating usually between 30 and 50 mph. No lights come on. No codes have been able to be pulled. After 6 months, I leave my house for work and my engine light immediately comes on stating the car is having powertrain issues leaning towards the torque converter. The shuddering has been an ongoing issue and no one has been able to diagnose it until now. Now I will have to pay thousands just to get this fixed.

- Olivet , MI, USA

The transmission is shuttering and jerking at lower speeds when shifting. Feels unsafe when jerks into gear. It happens everyday it is driven. Took to dealer to reprogram pcm as stated in service bulletin but is as bad if not worse new. No warning lamps.

- Hampstead, MD, USA

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle lost motive power and started jerking violently. The vehicle was pulled into a parking space and inspected. The vehicle was restarted but the transmission failed to shift as needed for the vehicle to accelerate as intended. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 92,000.

- Stockbridge, GA, USA

Torque converter and transmission failure. Torque converter cannot maintain speed on vehicle, lurches and jerks around 30mph, and tries to launch vehicle while stopped with brake fully depressed.

- Oklahoma City, OK, USA