10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 19,102 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Between speeds of 20 miles per hour and 40 miles per hour, the car shudders and shakes. The Ford dealership has admitted that there is an issue with the transmission such that it will need to be replaced, and they have seen this same problem in multiple vehicles of same make, model and year. Although there has apparently been an internal Technical Service Bulletin related to this issue; the vehicle has not been recalled for this issue even though the recommended software fix from the bulletin does not work.
- Brookline Station, MO, USA
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 10 - 40 MPH, the vehicle was shuddering and there was a grinding sound while turning to the left or the right. The contact was informed by his wife that the Auto START/STOP was not functioning properly, and while the vehicle was stopped, the vehicle remained running. The dealer was not contacted. The contact discovered Technical Service Bulletin: 21-2389; however, the vehicle was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 51,000.
- Jacksonville, FL, USA
My Edge has 90k miles. Slightly stutters and bucks while driving slow. Ford service did a transmission update but it did not fix the problem. They said I need a new torque converter. I was just reading other owners saying they also need new converters.
- Stow, OH, USA
shudder/buck/jerk while driving up to 35 mph i do see there is a service bulletin online regrading the matter https://static.nhtsa.gov/odi/tsbs/2021/MC-10189788-0001.pdf
- East Palo Alto, CA, USA
my 2019 Ford Edge EcoBoost has 51,000 miles and when shifting gears the car starts to jerk. The dealership did a reprogram on this issue and now it is even worse. I am not sure what is going on with these vehicles but this seems to be a known problem where they are replacing transmissions and torque converters and it does not fix the problem.
- Billings, MT, USA
Vehicle started shuddering at acceleration between 15-40 mph. Ford dealer diagnosed the torque converter needs replaced. No warning lights. Struggling to accelerate is dangerous on the road with traffic.
- Fort Wayne, IN, USA
Torque converter slip requiring a new transmission confirmed by an independent service center and third party warranty company. There were no warning lights. It's a 2019 Ford Edge with 45,000 miles. This is a KNOWN issue with these year/make/models and Ford should be required to do something about it.
- Smyrna, GA, USA
Around 60-65k miles started jerking between 20-40 mph. Dealer says it needs new transmission and rear differential. On [XXX] seeing many other people with same car same year similar mileage same issues. Recall from several years ago food not appear to solve the problem. Being quoted over $12k to repair by Miracle Ford of Gallatin, TN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Hendersonville, TN, USA
Loss of power on take off, Shudder and hesitation randomly at times hesitated enough to be a concern when taking off.
- Capac, MI, USA
The car will shuttle between 1700-2500 RPMs while in low gears. In reviewing online (NHTSA) it should be a software update. I went to get the update for $400. After the update was applied the service center stated the software update did nothing. From the service center: The issue is internal. With the updates it did not chance the outcome, the transmission would need to be replaced to fix the concern. The quoted me the replacement transmission and cooler at just shy of $10k. This car is barely worth that in good working condition. The car drives, it just shutters, I would not drive it more than 10 miles. There are no warning lights. The ECG was recently replaced $1500 and the Ford facility did nothing to fix the transmission. I have called three facilities in my area, and ALL OF THEM say there is a 3-4 week timeline just to assess the problem. I had to take it to a transmission specialist to assess. Ford is avoiding this problem. How many 2019 Ford Edge owners need to report this issue so that something can be done?
- Georgetown, TX, USA
The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving at various speeds under 45 MPH, the vehicle hesitated and jerked intermittently. The vehicle was taken to a dealer where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 79,000.
- Oakland Charter Township, MI, USA
The contact owns a 2019 Ford Edge The contact stated while driving approximately 30 MPH, there was an abnormal shuddering coming from the transmission. There was no warning light illuminated. The vehicle was taken to a dealer where the vehicle was currently being diagnosed. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was notified of the failure and was referred to NHSTA Hotline for further assistance. The failure mileage was approximately 85,000.
- Summersville, KY, USA
Powertrain Malfunction/Reduced Power Several Repairs and full module replacement it is still not repaired. FORD keeps trying and charging me for new things but is unable to find a permanent solution.
- Norwood , MA, USA
In June of 2023 the car was sputtering in 2-3 gear. It went in to replace the torque converter. This was replaced and 10 months later the transmission goes out. I believe that the transmission when out due to the torque converter going out. At the time of the torque converter was replaced the car was still under warranty. I believe Ford is responsible as regularly scheduled maintenance was performed per there maintenance schedule, and at their dealership.
- Concordia, MO, USA
Transmission Components Failing. Ford said Torque Converter and Valve Body Failing Car shuddering when accelerating and gear change Been reported by dealer No warning lights or signals given
- Dawsonville, GA, USA
UNKNOWN My SUV started to shudder. I brought it to a mechanic, and he started that while preforming a transmission flush, a bunch of black gunk came out. He advised us that the transmission needed to be replaced or rebuilt. Ford needs to issue a recall on all 2019 Ford Edge-??s. I-??m worried it will blow up or cause an accident while I-??m driving it.
- Newellton, LA, USA
There is transmission issues with shift i between upshifting especially at lower speeds. looking this up seems to be an inherent problem with Ford 8 spd transmissions
- Marshall , WI, USA
I purchased this vehicle brand new. Within a year or so of purchasing we noticed some chugging with acceleration. Started out around the 20-30mph area. When we took to out local Ford dealer for routine maintenance we mentioned and they said they didn't find anything wrong. We chalked it up to our imagination. As time progressed it seemed to get worse. We mentioned it a couple more times and they said they didn't hear of an issue or find anything with the inspections. Come to October of 2023 when we were feeling it even at speeds on the interstate, we again took it it. The service man then told us that this is happening with multiple vehicles. They thought they had a fix, but within 2 weeks it returned on other people. He said hold on. We are in contact with Ford to see what to do. He will let me know. Then in March 2024, I became so frustrated I called them again asking if they heard anything from Ford. He said bring it in. I asked if that was something they were taking care of or I was responsible for. He responded, let's just get it in and see. I got a call the back after his 'inspection' to tell me the 'fix' didn't work but it was only $70 and we needed a new transmission that was $4500. I was so flustered at that point, I had him call my husband. (I was literally on my way to hospital with an emergency). This has been ongoing for years and I have been pushed off and now that it's not under warranty I am responsible for something that they don't even know is wrong. I have been recommended to read Ford blogs regarding this and this is a know problem with vehicle and a know tactic with dealerships to avoid responsibility. Frustrated!!!!
- Ottawa, IL, USA
At approximately 61,000 miles, car would hesitate and sputter while driving. No warning lights appeared on dashboard to indicate any issues. I took the car Ford for inspection, and was told by Ford that I needed a new torque convertor. I had the dealership complete repairs at a considerable cost.
- Pearl River, NY, USA
- Queen Creek, AZ, USA