Bought the vehicle used in July 2022 with around 80,000 miles. After 2 weeks of owning, vehicle started to shift weird and didn't seem to be driving normal. No warning or codes popped up but called dealership to see if they knew what was going on. Took it in and had them hook it up to their systems and still had no codes. Then after test driving, said that it was the torque converter. They replaced it and the vehicle seemed to drive fine until about 11 or 10 months later. The vehicle started to have similar issues but worse. Misfiring when driving in traffic, transmission seemed like it was skipping gears, was worried it was going to shut off and I was going to loose power steering when on the interstate one time. Called the dealership and was told they couldn't do anything unless I paid at this point. Took it to a small transmission shop and had them check it out. The flushed the whole transmission and said they fluid was terrible and their was metal scapes in the fluid as well. Told me it was best to get rid of it but I still owed too much money on it to do anything. Now a year later, I am back to the same issues. Transmission is causing problems, not shifting into gears properly, shifting very hard, jerking when shifting. Scared to drive it in traffic incase it breaks down or completely blows the transmission. I have found a Ford Forum with over 80 other individuals who are having the same issues and begging Ford to do something about this.

- Frontenac, KS, USA

Transmission is "bucking and jerking" at low speeds and between 2nd and third gear.... its worse when travelling under 35mph

- Kingston, NH, USA

Failing torque converter and valve body at approx. 91,000 miles and just under 5 years old. When accelerating (at any speed), the vehicle chugs and struggles to speed up. No warning lights or check engine lights came on. Ford initially diagnosed the problem and wanted to replace JUST the torque converter and valve body. Upon bringing it to dedicated transmission shop it was confirmed the torque converter and valve body are failing. It is not yet confirmed if there is any other work needed as they are checking if Ford will even sell them parts to fix the issue. I was told this has become a known and common occurrence with this specific model of transmission, and there is not even a full remedy of the issue with repair, as they won't replace any other parts in the transmission when the torque converter and valve body are replaced - leading to repeat repairs of the same transmission.

- Bay City, MI, USA

Transmission is acting up. Erratic shifts. Car stumbles as accelerating. Seems to be a lot of complaints about this. Only fix is a new transmission for a considerable amount of money.

- Waukesha, WI, USA

The contact owns a 2019 Ford Edge. The contact stated while driving 60 MPH, the vehicle made an abnormal sound and shuddered. The check engine warning light was illuminated. Additionally, the contact stated while attempting to pull into a parking spot, the vehicle failed to respond while shifting into reverse(R) and into drive(D). The contact stated that after turning off and restarting the vehicle several times, the vehicle jolted while responding. The contact stated that the vehicle later failed to start. The vehicle was towed to the dealer, where the battery was replaced, and the vehicle restarted; however, the dealer informed the contact that the transmission failure persisted. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 118,412.

- Burnsville, MN, USA

The car jerks forward. When gas is initially applied nothing happens then jerks. The car is dangerous when turning while traffic is traveling towards you. It doesn't engage immediately and I'm afraid of going right in front of car. No date specific. It happens at 0 to 40mph

- Clinton Twp, MI, USA

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle sputtered and almost stalled. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the torque converter, valve body, and pump had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 85,000.

- West Union, IA, USA

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle downshifted without a warning light illuminated. The contact was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 62,000.

- Portage, MI, USA

The ford dealer states the problem is in the slip clutch converter. As I begin driving the vehicle it slips, perks, tac goes up and down, engages and is engages up and down constantly. It never throws a code on this and it is a danger for fear of it quitting in the middle of the hwy. The jerking, slipping, kicking out of and into gear constantly. With no code being thrown on it. It shows no recalls on our car but others it dies. Ford wants us to pay $3,400 dollars to fix it when it is a manufacturers problem. We don't have that kind of money. As I read the 296 complaints on the ford edge they are about the same problem and this issue needs to be addressed and paid for by ford. It affects the gas mileage also. It is available for jnspection.All maintenance has been done on vehicle when needed. It affects me, my passengers and other people around me because it can cause pile up and hurt lot of people. The problem has been reproduced at ford. No warning lamps, messages or other symptoms of the problem prior to the failure and it first started about 8 months ago. Was reported to Ford for the problem and nothing was done about it. It was brought into the Ford Dealership and they confirmed it was the clutch slip converter is what it was. Never heard of such. It is getting worse and worse With the slipping and perking and things. What do we do. Ford needs to stand behind their product as I have been a Ford man all my life and now this. I am thinking long and hard about going to chevy.

- Deepwater, MO, USA

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated when the vehicle was started, the transmission was bucking. The contact stated that the failure was present when the vehicle was purchased. The contact stated in 2020, an unknown recall repair was completed for the Power Train; however, the failure persisted. The vehicle was taken to the dealer; however, there were no fault codes displayed. The contact was informed that if there were no fault codes displayed, the vehicle could not be properly diagnosed. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000.

- Robersonville, NC, USA

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 113,000.

- Livingston Manor, NY, USA

I have a 2019 Ford Edge with about 68,000 miles on it that is having transmission issues. The dealer has said it needs a new torque converter. However, they cannot guarantee it will be covered by the warranty. I am [XXX], and cannot afford this if I end up having to pay for it!! After researching 2019 Ford Edge issues online, I see that there are MANY with the same issue, and that having it repaired does not fix the problem - it will happen again! If the transmission fails while I am driving it will be a huge safety risk for me and drivers around me. It is not shifting correctly, and causing me to not be able to speed up when necessary which puts me and others at risk. There are no warning or engine lights on at this time. This is a known problem and Ford should fix it!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Mason, MI, USA

The contact owns a 2019 Ford Edge. The contact stated that while driving in a low gear, the vehicle was hesitating and driving rough. The vehicle was taken to the local mechanic who discovered that the transmission fluid was black and was burnt. The transmission fluid was flushed and refilled; however, the failure persisted. The transmission was later replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 86,091.

- Fisherville, KY, USA

The transmission failed - completely out of the blue, unexpectedly without warning.The vehicle has been maintained, oil changes on schedule, all recommended service work up to date. No issues whatsoever prior to this incident. While driving on interstate highway at 75 mph (posted speed limit = 75 mph) in traffic across three lanes, vehicle began shifting gears indiscriminately while engine was revving and simultaneously the vehicle was losing power. Driver changed lanes, put on flashers, pulled over to shoulder of highway. After pulling over, the warning light came on and message said, "shift sys fault, " followed by a reference to see manual. We researched the messages using smart phones and looked in manual. We determined the vehicle needed service. After 15-20 min, we restarted the vehicle and drove 23-25 miles to auto shop. We parked the vehicle at the shop. Yes, the vehicle is available for inspection. The independent service technician / owner investigated for 10 days consulting specialist, ran computer software updates for purpose of diagnosis, and determined the transmission needs replaced. He recommended taking the vehicle to the dealership to confirm. We scheduled an appointment at the local dealership, paid diagnostic fee, and received confirmation recommending new transmission. There were NO warning lamps, NO messages, NO indication of problems prior to failure. They first appeared on this drive. Our safety and the safety of others was at risk due to the high speed (our rate of speed and the rate of other vehicles around us at the time). In addition, the immediate loss of power without warning, the engine revving, gear shifting, loss of control etc. We were fortunate we were able to pull over safely, and to proceed at low speed with blinkers.

- Topeka, KS, USA

See attached document for complaint

- Indian Wells, CA, USA

2019 Ford Edge Titatnium is experiencing shudder/buck/jerk while driving up to 35 mph as described in Technical Service Bulletin 21-2081. Dealership said it sounds like the same issue but for some reason my VIN is not part of the recall so they will not check without paying. Dealership asked me to contact Ford directly but they could not assist.I believe this is a safety risk as the shudder/jerking is intensifying and I'm afraid it could stall when driving in traffic resulting in bodily injury.No warning lamps or messages or other symptoms prior to start of issue.

- West Covina, CA, USA

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 25 MPH or slower, the vehicle was bucking, and the vehicle was jumping. There were no warning lights. The contact stated while driving approximately 20 MPH or faster, the failure ceased. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 30,000.

- Omaha, NE, USA

Car buck and jerks, unexpected low speed and sometimes hi speed, never know what is going to happen when you hit the gas or brake. Ford wants to replace transmission. Car has 55,500 miles, this should be a known defect. Ford refuses to fix under any warranty, This is a very dangerous defect. I have seen many people complain with this same defect.

- Harbor City, CA, USA

The torque converter went out at 96,000 miles. The car recently received a transmission fluid change at 72,000 miles. The car began to shake and shift very hard. When the car was parked it would not longer shift or go into neutral.

- Spearfish, SD, USA

Unable to engage and maintain 1st gear on any grade. The design of the rotary shifter eliminated the 1st from the gear shifter leaving only paddle shifting and Sport mode. While in Sport mode with paddle shifters engaged, the car automatically shifts to 2nd gear at 4mph and around 900-1000 rpm (just above idle). When trying to downshift, the gear just flashes, making me unable to downshift to first gear. This forces the frequent engaging of brakes at steep grades, leading to brake overheating and potential brake failure. The design is a safety issue. First gear is an absolute necessity in certain situations and Ford has disabled my ability to use it.

- Mead, CO, USA