10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,102 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #9

Dec 132021

Edge

  • miles
Transmission engagement concerns, harsh upshifting. The car bucks when going through the gears. Dealership cannot reproduce the problem. Delays in acceleration while pulling out onto busy roads are a safety concern. No one else has inspected the problem. There are no warning lights.

- Branchville, NJ, USA

problem #8

Feb 092020

Edge

  • 1,200 miles
Every time after hard acceleration (engine RPM > 4000), the interior air vents automatically open for 5 to 10 seconds (when the HVAC is off) to let cool air in and then air vents close off. Afterwards, there is really a strong exhaust gas smell fill up the cabin of the Edge St. Really unbearable.

- Pinehurst, NC, USA

problem #7

Feb 082020

Edge

  • 500 miles
Due to close gear ratio of 2nd and 3rd in the 8F57 transmission, there is unwanted harsh/bucking shift from 2nd to 3rd everytime, even after the latest tsb 20-2190 update. Also, after 30 to 40 mins of normal driving, the 8F57 transmission starts to exhibit severe hesitation to down shift and up shift especially when going on to a grade/slope.

- Pinehurst, NC, USA

problem #6

Feb 132020

Edge

  • 0 miles
On several occasions, my vehicle will not allow me to switch gears, or even get out of park. My vehicle has been dragged out of my garage, has stopped in the middle of a busy intersection, and has been towed a few times due to this issue. In addition to, there is a rattling at higher speeds, carpet comes up, pieces fall apart from the car. I have reported it to Ford and was dismissed.

- Rocky River, OH, USA

problem #5

Aug 072019

Edge

  • 125 miles
Rear drive unit (rdu) produces a very loud and annoying metallic scraping noise when any door is opened. Ssm 48007 - 2019 Edge/nautilus - clicking noise from rdu when door(s) opened, key on, and/or engine running ' built on 22-Jan-2019 and through 03-Mar-2019 2019 Edge and nautilus vehicles, equipped with AWD and built on 22-Jan-2019 andthrough 03-Mar- 2019, exhibit a noise from the rear of the vehicle when a door is opened or after koeo/koer. The rear drive unit (rdu) in these vehicles uses a brushless DC motor to vary the amount of torque to the rear axle, and during functional verification, it produces a noticeable noise that is a normal function of the rdu. If the noise appears abnormally loud, it is recommended to compare the noise from the customer's vehicle with a 2019 AWD Edge or nautilus built before 22-Jan-2019 or after 03- Mar-2019, in a similar environment (I.e. both outside). If the noise in the customer's vehicle is determined to be significantly louder than a similar vehicle built outside the build dates, do not disassemble the rdu for further diagnosis, an updated rdu assembly is available.

- Centerville, OH, USA

problem #4

Feb 092020

Edge

  • 6,500 miles
Lost all power while driving on highway. I was able to coast vehicle to shoulder of highway and then restart vehicle

- Plymouth, MI, USA

problem #3

Feb 072020

Edge

  • 1,132 miles
The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was being towed, with the transmission shifted into neutral, an abnormal squealing sound was heard coming from the vehicle. The contact discovered that 25 miles into the tow, the transmission had independently shifted into park. The contact stated that there was no one inside of the vehicle while the vehicle was being towed. The vehicle was taken to the local dealer oc welsh Ford (4920 independence blvd hwy 278 hardeeville SC) however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 1,132. The VIN was invalid.

- Elon, NC, USA

problem #2

Jun 302019

Edge

  • miles
Transmission issues, slips, seems to get stuck between gears, constantly shifting, jerky starts, jerky stops, shifting is very obvious, always up and down alway in motion. Started noticing on backroads, brought it into krause Ford in woodstock ga. They had it a few days, said Ford thought it was bad gas, not bad gas, they did something, probably cleared memory. Ran again for a few days then started to degrade and to back to the same problems. Brought it back in sent them one of the incidents on this site. (8-15-2019) first time I brought it in in June they asked me to wait until late July (30th)

- Canton, GA, USA

problem #1

Jun 012019

Edge 4-cyl

  • 6,000 miles
The contact owns a 2019 Ford Edge. While driving various speeds, the vehicle would not immediately shift into gear and would not immediately accelerate when depressing the accelerator pedal. The vehicle was taken to tenvoorde Ford (185 roosevelt rd, St cloud, mn), but the cause of the failure was not determined. The manufacturer was notified of the failure and provided case number: 22346131L6R802. The failure mileage was 6,000.

- Kimball, MN, USA