The contact owns a 2019 Ford Edge. The contact stated while reversing and depressing the accelerator pedal, the vehicle was sluggish and there was a delay while responding. A message indicating a gear failure was displayed. Additionally, the contact stated that the vehicle failed to respond while shifting into drive(D). The vehicle was pushed into the driveway. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic, where it was test driven. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.

- Cleveland, TX, USA

I started experiencing problems with my 2019 ford edge jerking when changing gears and over a few weeks it got worse. The jerking starts no matter what gear and no matter the speed, once you begin to accelerate or slow down and pick up speed the car has a horrible series of jerks! I took the car to a body shop and they told me it was the transmission so I scheduled an appointment with a transmission specialist well they told me it wasn-??t the transmission because no codes come up in the computer. Well I was still experiencing problems with my car driving so I went to the ford dealership and they had me to come back over two days because they were unsure of the problem since the computer didn-??t give a code. Finally the service manager tells me it-??s the torque converter and will cost $3225 but Ford does not have any torque converters available and they are in a nationwide background free with no eta on when they will manufacture anymore! Not even Autozone or auto part stores have this torque converter! So I have to either replace my whole transmission or buy a new car! My car is not old and still have a significant amount on my car loan so it makes trading it in super hard! This is unacceptable! So I-??m supposed to ride around with my car not only not switching gears correctly but the more I drive it the more I risk the transmission locking up on me in the middle of the highway and Ford has no fix for a problem that they created! This is absolutely unacceptable!!!! There should be a recall on this part as there are several forums online of people with 2019 ford edge with the EXACT same problem and in the same bind of not being able to find the piece to fix their cars!! Please help!

- Haw River, NC, USA

Vehicle began shuddering and jerking under acceleration around 95k miles. In some cases the vehicle will stall out when accelerating which makes left turns and merging dangerous. Vehicle was diagnosed as having a failing torque converter. Cost to replace was quoted over $3,000. The 2017-18 models were recalled for this issue but not the 2019 models despite having the same engine and transmission.

- Knoxville, TN, USA

The contact's son owns a 2019 Ford Edge. The contact stated while his son was driving 15-20 MPH, the vehicle was jerking. There was no warning light illuminated. The contact stated that the vehicle responded as needed while exceeding 20 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. The vehicle was taken to another independent mechanic, who inspected the vehicle. The mechanic informed the contact that there were metal shavings in the transmission fluid. The mechanic determined that the transmission needed to be replaced or rebuilt. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

- Tyrone, PA, USA

The first, second and third gears are not fun

- Austin, TX, USA

The torque converter failed at 62,050 miles. It is currently at the dealer and unable to be repaired to to the part being on national backorder. So it should be able to be inspected on demand as of the submission of this form until an unknown amount of time before the part is available. This failure put others on the road at risk as well as me and my family because of a sudden inability to accelerate. This caused other drivers to have to slam on their brakes to avoid hitting us because we weren't able to move out of the way in time. The Ford dealership has confirmed the torque converter is the failure. The vehicle has been inspected by a Ford technician but the torque converter unit has not been removed yet to my knowledge as we're awaiting a new part before being able to do so. There was no indication that a problem was going to occur or had occurred after the fact.

- Cumming, GA, USA

August 2023, my vehicle started making slight jerking motions when accelerating. I thought it shouldn-??t be anything serious especially since the vehicle warning lights did not alarm. The Ford App health status for my vehicle report showed no issues. After a month of continuous weird jerking, I took the vehicle to a Ford dealership service department in walnut creek. In Sept 2023, the transmission was diagnosed to need replacement due to the torque converter. My vehicle mileage was 64,613 miles at the time of inspection by the dealership. This is way too soon for a transmission to need a repair without any warning. I believe the transmission is faulty especially since I have low wear and tear on this 2019 Ford Edge. It was purchased brand new and has not had any issue or system failure warning. The only reason I discovered this major problem is due to the odd jerking motions while driving.

- Danville, CA, USA

Vehicle has had transmission reprogrammed by Ford. Whole vehicle jerks from 20-40mph. Torque converter seems to be slipping as transmission needle bounces all over the place. Vehicle has 70,000 miles.

- Sevierville, TN, USA

Coolant has leaked into the engine and the exhaust system, presumably through head gasket or the TurboBoost assembly, as described in Ford TSB 22-2133 and TSB 22-2229 (June, 2022). Car, with less than 61,000 miles, is currently being examined by local Ford dealership. Vehicle experienced misfiring before an "engine overheated" warning while driving at freeway speed, which was followed by "coolant low" after the vehicle was pulled over. There were no prior other warnings or check engine lights. Coolant loss through exhaust system was extensive, as when vehicle front end was lifted for towing there was clear evidence of coolant stream leaking from the rear of the muffler under the car. The TSB references 2.0 engines with EcoBoost manufactured before April-May, 2019. This Ford Edge was manufactured 11/2018.

- Thousand Oaks, CA, USA

The contact owns a 2019 Ford Edge. The contact stated while driving 15 MPH, the vehicle started jerking and stalled. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact stated that the vehicle failed to respond while shifting into reverse(R) and into drive(D). There was no warning light illuminated. The contact was unable to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 91,000.

- Worthington, OH, USA

The contact owns a 2019 Ford Edge. The contact stated that the media center screen went blank. The contact stated that the buttons were missing on the screen upon starting or while driving the vehicle. The contact stated the driver's side seat belt failed to retract as needed. The contact had to manually feed the seat belt. While driving in low gear, the vehicle was jerking. The vehicle was slow to shift into the intended gear. When the brake pedal was depressed at a stop, the brake released without application. The fuel mileage was lower than expected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown sensor was replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer informed the contact that the repair was not covered under the warranty. The contact stated that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train). The failure mileage was approximately 72,850.

- Warrenton, VA, USA

Low coolant levels and white smoke that enters the vehicle from the tailpipe. No evidence of leaks

- Loves Park, IL, USA

Transmission, it hard to get it in reverse. It jumps into drive noises when I put into drive. When put in part It still rolls sometimes. When I put it in reverse it rolls forward.

- Salida, CA, USA

The contact owns a 2019 Ford Edge. The contact stated while driving 25 MPH, the vehicle shuddered and lurched significantly. Additionally, the tachometer rose to 2,000 RPMs and started fluctuating. There was no warning light illuminated. The contact stated that the vehicle operated as intended while accelerating to 40 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer to be diagnosed; however, the dealer had not diagnosed the vehicle. The vehicle was taken to an independent mechanic, where the TCM was rebooted; however, the failure persisted. The mechanic determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2103. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 30,000.

- Sierra Vista, AZ, USA

After 60,0000 miles the car started having engine problems, and Ford told us that it would need a new transmission and Engine. When asked about the warranty they said there is none (Purchased car new from Ford). In doing research we noticed that there where similar issues for previous year models of the Edge.

- Ann Arbor, MI, USA

I purchased the vehicle in June 2023 and have barely put 2000 miles on it. I-??m 8/21 I noticed white smoke coming out of both exhausts when I started the vehicle. I drove about 1 mile before power train default light came on and it began idling extremely rough. I tried to take it to the dealer the next day and it continued overheating and shutting down. It-??s outside of the dealer standard warranty and the purchased extended warranty doesn-??t even cover the EGR leak. So a car purchased 2 months ago is now costing us $1600 to repair

- Pickerington, OH, USA

Vehicle had history of making clunking sound when moving from stopped position to moving. Intermittent issues with pausing/ hesitating acceleration. June 2023, progressed to bucking, shuddering, fluctuating RPM. No lights, codes Had serviced, tune up, etc. Dx'ed needing new transmission due to faulty torque converter. Vehicle parked until ordered transmission arrives ( has been on back order, was to be released 8/11/2023, waiting to be received).

- Mt Vernon, AR, USA

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the "AWD Fault - Contact Service Department" message was displayed. The vehicle was taken to the dealer and the contact was informed that the rear drive unit actuator motor, actuator bolts, fuel strap bolts, drive shaft bolts, rear wheel bearing bolts and rear axle nuts needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 12,500.

- Moosup, CT, USA

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was designed with the START/STOP feature; however, the feature was inoperable. Additionally, the contact stated while driving at various speeds, the vehicle sputtered. There was no warning light illuminated. The contact stated that the failure mainly occurred while changing gears below 50 MPH. The vehicle failed to shift into gear, and the RPMS revved up. The contact veered to the side of the road. The contact was able to continue driving however, the vehicle failed to exceed 20 MPH. The power train warning light was illuminated, and the message "Check Manual" was displayed. The contact stated that while driving from a complete stop, the vehicle would jerk and would hesitate to respond. Additionally, the contact stated that the vehicle would stop abruptly when coming to a complete stop. The vehicle was taken to several independent mechanics, where it was diagnosed that the failure was related to the transmission and to NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall. The failure mileage was approximately 81,500.

- Florence, SC, USA

The contact owns a 2019 Ford Edge. The contact stated while accelerating from a complete stop, the vehicle shuddered and hesitated to respond. There was no warning light illuminated. The contact stated that the failure also occurred while driving at various speeds. The vehicle was taken to an independent mechanic, where the failure could not be duplicated. The dealer was notified of the failure and advised the contact that there would be a cost for a diagnostic test. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

- Shelby, AL, USA