10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 19,064 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Sunday September 4th my 2019 Ford Edge with 35,995 miles, started idling rough, and white smoke started coming out of the tailpipes. I completed my drive to my sisters house and left it to set and cool down for about 5 hours. When I left to head home it lurched forward while coming to a stop sign and went dead. I started it back up and a bunch of white smoke came out of the tailpipes and it smelled awful so I barely pulled it off to the side. My brother in law came and picked us up and he said the car was way too hot to have been sitting for that long. I had my son in the back seat and this all scared him to death. Through all of this not one dashboard light came on. No engine overhearing light, no check coolant light, no check engine light - NOTHING. I had it towed to the dealership the next day. Dealership says they replaced the EGR cooler and reprogrammed the PCM. Hopefully I have no further issues.
- Sterling, VA, USA
Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted.
- Ontario , OR, USA
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip -?" approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
- San Diego, CA, USA
When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.
- San Antonio, TX, USA
Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.
- Lockport, IL, USA
Found 2 pea sized, spots of something on garage floor over 2 months period of time. Car had seemed to OK with exception of occasional delay in shifting gears. Returning from long drive home, car started jerking and studdering upon acceleration as merging onto highway. This happened several times throughout drive home. Could have been easily rear ended on busy highway, we were very nervous. The system light went on only during the intense jerking, when car was turned off, system light never turned back on when restarted. Vehicle Health report, did not detect any issues. Brought into dealership, they had 5 weeks total, was told needed new transmission and front brakes. They said -??luck of the draw-?? was the cause of the transmission problem. $4800 Upon pickup of Edge, studdering noted in brakes. Returned car, another $500, they said rear brakes now needed. This was all after after a $1900 electrical fix. Total spent for this 2019 Edge has been $8000 plus for repair. Not right.
- Garner, NC, USA
2019 ford Edge SEL, FWD, Transmission problem. while driving on the high way, kicking and clunking and slipping, harsh upshift and downshift as well as harsh engagement. All the sudden loss of a power, and vehicle comes to stop. it is very very dangerous on a busy crowded highway which can cause serious accidents and purhaps death. I have contacted ford, and they refused to fix it. Ford is aware of it and they said they can not do anything about it till there will be a recall. My vehicle has only 400 miles passed the 60000 miles, but they refuse to honor the warranty repair on a defect design transmission that are having lots of issues with. I guess they are waitting for something bad to happen before they do anything.
- Edmond, OK, USA
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the gear shifter seized while shifting gear and the vehicle lost motive power. The vehicle was taken to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 68,000.
- Marionville, MO, USA
I have had my 2019 Ford Edge at the dealership twice with a collant problem. They have put my Edge on their analsis machine and checked for leaks with anything pertaining to the coolant. They have not found anything as to why it is leaking or evaporating. The dealership told me there was a coolant Ford used in some 2019S models that was evaporating quickly and was discontinued in use. Ive had to have them drain the old coolant out and have it replaced but since it is not covered under warranty ive had to pay out of pocket for the cost. Im attaching 2 photos 1 taken in Dec and 1 taken in Jan
- Worthington, WV, USA
Problem with Torque Converter, Transmission Ford has 60000 miles warranty on transmission Consumer has just 600 miles over but Ford refused to cover transmission. Consumer sent over bill repair. Ford Edge 2017 and 2018 has recalls for torque converter, but not 2019.
- West Hartford, CT, USA
Transmission engagement concerns, harsh upshifting. The car bucks when going through the gears. Dealership cannot reproduce the problem. Delays in acceleration while pulling out onto busy roads are a safety concern. No one else has inspected the problem. There are no warning lights.
- Branchville, NJ, USA
Every time after hard acceleration (engine RPM > 4000), the interior air vents automatically open for 5 to 10 seconds (when the HVAC is off) to let cool air in and then air vents close off. Afterwards, there is really a strong exhaust gas smell fill up the cabin of the Edge St. Really unbearable.
- Pinehurst, NC, USA
Due to close gear ratio of 2nd and 3rd in the 8F57 transmission, there is unwanted harsh/bucking shift from 2nd to 3rd everytime, even after the latest tsb 20-2190 update. Also, after 30 to 40 mins of normal driving, the 8F57 transmission starts to exhibit severe hesitation to down shift and up shift especially when going on to a grade/slope.
- Pinehurst, NC, USA
On several occasions, my vehicle will not allow me to switch gears, or even get out of park. My vehicle has been dragged out of my garage, has stopped in the middle of a busy intersection, and has been towed a few times due to this issue. In addition to, there is a rattling at higher speeds, carpet comes up, pieces fall apart from the car. I have reported it to Ford and was dismissed.
- Rocky River, OH, USA
Rear drive unit (rdu) produces a very loud and annoying metallic scraping noise when any door is opened. Ssm 48007 - 2019 Edge/nautilus - clicking noise from rdu when door(s) opened, key on, and/or engine running ' built on 22-Jan-2019 and through 03-Mar-2019 2019 Edge and nautilus vehicles, equipped with AWD and built on 22-Jan-2019 andthrough 03-Mar- 2019, exhibit a noise from the rear of the vehicle when a door is opened or after koeo/koer. The rear drive unit (rdu) in these vehicles uses a brushless DC motor to vary the amount of torque to the rear axle, and during functional verification, it produces a noticeable noise that is a normal function of the rdu. If the noise appears abnormally loud, it is recommended to compare the noise from the customer's vehicle with a 2019 AWD Edge or nautilus built before 22-Jan-2019 or after 03- Mar-2019, in a similar environment (I.e. both outside). If the noise in the customer's vehicle is determined to be significantly louder than a similar vehicle built outside the build dates, do not disassemble the rdu for further diagnosis, an updated rdu assembly is available.
- Centerville, OH, USA
Lost all power while driving on highway. I was able to coast vehicle to shoulder of highway and then restart vehicle
- Plymouth, MI, USA
The contact owns a 2019 Ford Edge. The contact stated that while the vehicle was being towed, with the transmission shifted into neutral, an abnormal squealing sound was heard coming from the vehicle. The contact discovered that 25 miles into the tow, the transmission had independently shifted into park. The contact stated that there was no one inside of the vehicle while the vehicle was being towed. The vehicle was taken to the local dealer oc welsh Ford (4920 independence blvd hwy 278 hardeeville SC) however, the cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 1,132. The VIN was invalid.
- Elon, NC, USA
Transmission issues, slips, seems to get stuck between gears, constantly shifting, jerky starts, jerky stops, shifting is very obvious, always up and down alway in motion. Started noticing on backroads, brought it into krause Ford in woodstock ga. They had it a few days, said Ford thought it was bad gas, not bad gas, they did something, probably cleared memory. Ran again for a few days then started to degrade and to back to the same problems. Brought it back in sent them one of the incidents on this site. (8-15-2019) first time I brought it in in June they asked me to wait until late July (30th)
- Canton, GA, USA
The contact owns a 2019 Ford Edge. While driving various speeds, the vehicle would not immediately shift into gear and would not immediately accelerate when depressing the accelerator pedal. The vehicle was taken to tenvoorde Ford (185 roosevelt rd, St cloud, mn), but the cause of the failure was not determined. The manufacturer was notified of the failure and provided case number: 22346131L6R802. The failure mileage was 6,000.
- Kimball, MN, USA
- Indianapolis, IN, USA