10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 2,673 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I am leasing the vehicle and had it for 6 months. When parked and loading groceries into the rear, the liftgate has come down on my head and back at least 5 times on its own. There is a sensor that is under the car and activates when your feet are under it. Faulty design. You cannot load the back without this liftgate coming down on you. I have been hurt and suffered headaches after getting hit with the liftgate. I have contacted Ford and have an open case with them addressing this issue. I researched this issue and it seems there have been many complaints about this same issue on the internet.
- Rockledge, FL, USA
The back hatch door was open to put shopping items away, and my daughter turned around to put a cart away in a parking lot. All of a sudden another vehicle was coming and she backed up with a cart in front of her, and the hatch door hit her between the shoulders. It hit her, it stopped and then moved upwards. Something like this also happened to me with another Ford that I traded in last year for this 2020 Ford. The vehicle was in for a camera repair prior to this, so do not know if a sensor is out or not functioning correctly; and the rear end of the vehicle makes a creaking noise since they replaced the rear view camera. Do not know if this has anything do do with the hatch back open and close function. The vehicle was in park in a spot in a shopping center on a two way parking lot.
- Norwalk, CT, USA
- Fayetteville, WV, USA