10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 159,466 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
We were heading home after getting our dinner, approached a stop light and applied the brakes, I then noticed the truck wasn't stopping and the brake pedal was stiff. I hit the brakes again, still nothing, again hit them as hard as I could, still nothing, so I swerved to miss the van infront of me and hit a telephone pole. We were going approximately 35 mph and there was no signs of braking on pavement or braking on the grassy area leading up to the telephone pole. We haven't had problems like this before, our brakes would vibrate every once in a while when applied. This was the first time we've had complete loss of brakes. My fiance resulted in bruises on her face and back spasms. My one year old daughter was also in the car and had no injuries, however, it took us months to get her to be calm in the car. We ended up having to buy a new carseat after just purchasing a few months before and I received a failure to control citation. I contacted Ford and they put my complaint into Ford legal group. I was upset because none of the airbags went off, had I been five more minutes down the road we would have been in a 55 mph zone. I was furious that the dealership sold me this vehicle after swearing up and down that it was one of the safest on their lot. We have yet to hear anything from Ford, we have received a letter from them lecturing us on the usage of the airbags, how they are meant to prevent fatalities not injuries. Our initial complaint was the vehicle did not stop! the owner of the dealership feels he's no liable because we bought used with no warranty. However, that does not excuse from selling multifunctional vehicle. We have fought with the dealership and legal group. The dealership is going to have it inspected to see what caused it. But he wants us to pay for it and I don't feel we should. Haven't we paid enough will all the crap this vehicle has caused?
- Fremont, OH, USA
- Fremont, OH, USA