10.0
really awful- Crashes / Fires:
- 28 / 0
- Injuries / Deaths:
- 19 / 0
- Average Mileage:
- 104,489 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
TL-contact owns a 2008 Ford Escape --- power steering assist failure --- contact looked up VIN number online and saw power steering recall -- contacted Ford -- Ford stated contacts vehicle is not included in recall. Ford stated vehicle needs power steering software update--software update was done last week. Power steering happened again...... steering shaft torque malfunction message came up on dashboard -- 0 recalls associated with this VIN.....
- O'fallon, MO, USA
Recall # 14S05 > my daughter was driving the 2008 Ford Escape and had a problem with the steering making it very difficult to turn wheel/drive car. It occurred when she stopped to fill car with gas and continued for the short trip to a service station. The local Firestone service shop found code 2278 which was for steering torque sensor and told her the car was not drive-able for safety reasons. It was towed to winner Ford in cherry hill, NJ. I was alerted to the recall and researched it, discovering recall # 14S05, issued in 2014, which appeared to affect our vehicle. Dealer and Ford say they will not honor this recall because the car was brought in when notice first received in 2014 and re-programming was done to fix problem. Ford's response was that once the recall work has been done, they are no longer obligated. Ford rep also commented that the age/mileage of the car did not warrant further action. My position is that they put a band-aid on a problem and now the real problem is surfacing - the torque sensor needs to be replaced. This is specifically identified in the recall notice when code 2278 is found. Age of car does not matter - it is a safety issue Ford created. When I asked for a copy of the voice tape or transcript of the call, I was given Ford case number is: Cas13915472
- Doylestown, PA, USA
As I was starting to pull out of my driveway, the power steering just quit. It has been fine up until that point. Luckily I was still in my driveway and not driving down the road.
- Bradford, PA, USA
The contact owns a 2008 Ford Escape. The contact received notification of NHTSA campaign number: 14V284000 (steering). The dealer (L & L Ford, 314 harrisburg St, East berlin, pa 17316, (717) 259-6334) was notified that the eps warning indicator was flashing. The steering wheel had been vibrating and veering to the left, causing the contact to apply force to correct the direction of the steering wheel each time the failure happened. The dealer failed to provide a remedy and cleared the code as if they had provided a solution. The manufacturer was notified of the failure and that the dealer cleared the code without remedying the failure. The failure mileage was not available.
- East Berlin, PA, USA
The power steering in my 2008 Ford Escape just stop working and I almost crash. There is no steering at all. I don't have control of the vehicle.
- Houston, TX, USA
Electric steering assist failure -- sudden and complete failure. On highway...outside temp was 5 F above zero. Two children in car (one year old and 3 year old). Without warning (and during a 45 degree curve) the steering assist went out and at first the steering assist attempted to correct the steering and that made matters worse -- holding the wheel steady and continuing thru the turn was a challenge (and, I am 'stout' guy!). got off the highway asap. Then an electric burn smell started..steering column (?). got the grand kids out of the car (into the 5 degree temp) in a hurry! car now in the shop. $2,000 repair and may not be complete. Will find out final number today.
- Minneapolis, MN, USA
The contact owns a 2008 Ford Escape. While the vehicle was stationary and while driving various speeds, the steering wheel became difficult to turn. The contact stated that the torque sensor was faulty as outlined in NHTSA campaign number: 14V284000 (steering). A dealer was not made aware of the failure. The manufacturer stated that the vehicle was out of warranty and that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was approximately 120,000.
- Linn Valley, KS, USA
The power steering torque sensor went out after a Ford dealership reset the software as required but now will not honor the recall and wants to charge almost $2,000 for the repair.
- Fort Worth, TX, USA
For the past 4-5 days, the power steering was going out completely whenever I tried to maneuver in parking spaces. I would have to turn the car off then back on to regain power steering assistance. Tonight as I was driving on a very busy road the power steering went out again, luckily in front of a service station where I was able to pull in slowly and was told I have an electric steering system. I did some research and found out there was a recall for my model year for this exact issue but when I called the local Ford dealerships to have it fixed, they all told me my VIN wasn't covered in the recall and they wouldn't fix it. I have found numerous complaints online from people with the same issue.
- Alexandria, VA, USA
The contact owns a 2008 Ford Escape. After restarting the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the dealer (blue spring Ford, 3200 S. outer rd, blue springs, mo 64015) where it was diagnosed that the torque sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact indicated that the vehicle was serviced in July of 2014 per NHTSA campaign number: 14V284000 (steering) in which the power steering control module software was updated. The vehicle later experienced the failure listed in the recall. The failure mileage was 158,000.
- Grain Valley, MO, USA
While sitting in a parking lot or driving down the road, the steering wheel turns a distance of 2 inches back and forth on its own. When I turned my vehicle on recently, an error message appeared on the dashboard saying "electronic power steering assist failure" and the wheel was very hard to turn. After turning it a certain distance it freed up again and I was able to make it to my next destination without any further problems besides the wheel trying to turn itself.
- Waldron, MI, USA
The contact owns a 2008 Ford Escape. The contact stated that the steering required excessive effort to maneuver the vehicle while traveling various speeds. The failure occurred without warning. Huntington Ford (2890 S rochester rd, rochester hills, mi) was contacted, but the vehicle was not diagnosed because the dealer wanted to charge a $100 diagnostic fee. The vehicle was previously remedied per NHTSA campaign number: 14V284000 (steering) at the same dealer the previous year. The manufacturer was contacted and stated that the dealer performed the remedy as authorized. The failure mileage was approximately 104,000.
- Rochester Hills, MI, USA
Sudden temporary failure of electrical power steering, the dealer said the torque sensor is failing. They did the reprogram in August 2017, now Ford will not fix because the recall has been done and their were no codes in PCM, guess we acted too soon on a recall, if the sensor was bad in August they would've covered it. They want $600 to replace a part that they know is failing and causing safety concerns.
- Kansas City, KS, USA
Electric power steering assist fails and car is unable to be steered. This happens while driving, with very unsafe situation. This is not a nuisance, it is totally unsafe as car control is lost when this happens. Recalls appear to have been initiated surrounding this problem, I need to find out if this is the case. Ford must stand behind fixing this unsafe condition.
- Magnolia, TX, USA
The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the steering wheel seized and the power steering assist warning indicator illuminated. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The contact called zeigler Ford plainwell at (269) 685-5801 (1260 M-89 suite 200, plainwell, mi 49080) and could not be assisted due to computer issues. The dealer stated that they would call the contact back. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 127,000.
- Plainwell, MI, USA
I took my car in for a recall on the power steering. Afterwards when I would idle, the steering wheel became shaky making a loud noise. Now it shakes even when I'm driving and will get jerky or stop working completely. This happens on the highway, when I'm stopped at a stop light or when I'm pulling out of a driveway! from what I have researched this happens to thousands of other Ford owners. The power steering simply gives out and they want you to pay $1,500 to have the whole column replaced!
- Santa Barbara, CA, USA
Recall steering -after having a "software" updates on a 2008 Ford Escape XLT in 2014 for Ford recall #14S05, now in 2017 my steering wheel is shaking while at a stop both in and out of gear. Researching the problem could be a torque steering sensor or a full blown steering column replacement. Both may lead to inoperable power steering or steering as well. Local Ford dealer quoted $800 for torque sensor replacement or $1800 for full steering column.
- West Boylston, MA, USA
We purchased this vehicle about 3 months ago with 125,000 miles on it & the steering was great! we have driven it for about 1,000 miles. When I got in and started the vehicle the steering is so tight I can not turn the wheel in either direction! I had to leave my vehicle in the store parking lot & have my husband go there and drive it home. We checked with dealer and they informed us there are no recalls on our vehicle. So we went online & found there are a lot of people who have had the same thing happen to them, with Ford doing nothing to help.
- Thomaston, CT, USA
Power steering suddenly quit, when fortunately in the driveway no warning or error codes that were supposed be there after recall. Needs replacement steering colum parts that were defective and not replaced. When the assists quits it creates a dangerous situation as the car is very hard to steer and can cause the driver to lose control.
- Harrisville, MI, USA
- Mecca, IN, USA