10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 90,865 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving my 2010 Ford Escape when I all of a sudden lost power steering while turning with no warning. I was able to pull off on the side of the road then my Escape began to make a "dinging" noise repeatedly after the vehicle was stopped and put in park. The car then showed "power steering assist fault". my Escape has not had power steering since this incident. I called the dealership I purchased the Escape from and they informed that the power steering assist recall had been satisfied prior to me purchasing it with the reprogram and nothing replaced. I then called Ford customer care who confirmed this information and that I would have to pay for the repair myself since the recall was already satisfied with the reprogram. When running a code scanner it comes back as the torque sensor code. I am currently barely able to drive the vehicle without the power steering and unable to afford the $1500-$2000 repair that I was told "might work" by the dealership.
- Otisville, MI, USA
The vehicle was in motion at 55 mph on a highway when the electric power steering failed and had no power steering. The console then had a warning come up saying a power steering failure accured. This vehicle did have the recall done for the power steering at which time there were no problems
- Neshkoro, WI, USA
The contact owns a 2010 Ford Escape. While driving 15 mph, the steering wheel failed and was difficult to turn. Also, the power steering assist indicator illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The VIN was unknown. The failure mileage was approximately 146,250. The consumer stated mechanic diagnosed sensor failure, vehicle repaired and recalibrated.
- Oakdale, MN, USA
Loss of power steering at low and high speeds intermittently on both city and highways. Car reported fault in power steering assist system, and driver experienced loss of power steering for 5 - 15 seconds at each event. The vehicle was up to date on all recalls, and had the 14S05 completed back in 2014. Dealership confirmed the issue is a failed torque sensor. Vehicle has 86K miles on the odometer.
- Des Moines, IA, USA
The contact owns a 2010 Ford Escape. While reversing out of a parking space, the steering column seized without warning. The contact parked the vehicle at a relative's house. Thornhill Ford Lincoln (500 Ford fairlane us-119, chapmanville, wv) was contacted, but the vehicle was not diagnosed due to the fees. The manufacturer was notified and referred the contact to NHTSA. The VIN and failure mileage were not provided
- Sharples, WV, USA
Power steering assist light came on while driving on the highway. Once I was able to pull over to a stop, I put the car in park, the steering wheel was shaking while I had the car in park. I put the car in gear and went to turn the corner and power steering was gone.
- Olin, IA, USA
While I was driving my vehicle the power steering went out suddenly with no warning when I was turning left onto a busy highway. There was an error code of electronic steering assist fault. It suddenly came back on and I was able to turn the vehicle barely avoiding an accident. I found out that this part had been part of a recall by Ford and was supposedly fixed. The dealer refused to open the recall even though there were 3 fixes and they only did the first/cheapset one.
- Niles, MI, USA
The contact owns a 2010 Ford Escape. While driving approximately 45 mph, the steering wheel seized and the power steering assist warning indicator illuminated. The vehicle was able to coast to the side of the road. The contact turned off and restarted the vehicle, but the steering wheel was difficult to maneuver. The contact was able to drive home. The contact called bill knight Ford of stillwater at (405) 372-7144 (located at 4405 w 6th ave, stillwater, ok 74074) and was informed that the VIN was not included in a recall and there would be a diagnostic and repair fee. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer informed the contact that the VIN was not included in a recall. The approximate failure mileage was 200,000.
- Centerton, AR, USA
The contact owns a 2010 Ford Escape. While driving 45 mph, the power steering assist failed and the contact lost control of the vehicle. The vehicle spun out without crashing. There were no warning indicators illuminated before the failure. The vehicle was driven to the contact's home. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was excluded from the recall. The manufacturer was not notified of the failure. The failure mileage was 119,000.
- Chicago, IL, USA
The contact owns a 2010 Ford Escape. While stopped at a red light, the vehicle began to lose power steering ability and the "power steering assist fault" warning indicator illuminated. The vehicle was taken to sunrise Ford of North hollywood (5500 lankershim blvd, hollywood, ca), but was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 120,000.
- Sherman Oaks, CA, USA
The contact owns a 2010 Ford Escape. The contact stated that the eps failed and caused the steering wheel to vibrate abnormally. It was difficult to turn the steering wheel in either direction and the eps warning indicator randomly illuminated. The vehicle was taken to an independent mechanic for diagnostic testing. The vehicle was not diagnosed by autonation Ford St. Petersburg (2525 34th St N, St. Petersburg, fl 33713, (727) 231-1323). The manufacturer stated that the vehicle was excluded from an eps recall and provided no solution other than the dealer replacing the part. The failure mileage was not available.
- St. Petersburg, FL, USA
The contact owns a 2010 Ford Escape. While driving 35 mph, the contact noticed that the steering wheel became difficult to handle and the power steering warning indicator illuminated. The contact pulled the vehicle over to the side of the road, turned off, and restarted the vehicle. Afterwards, the contact was able to regain control of the vehicle and drove home. The dealer (webb Ford, 9809 indianapolis blvd, highland, in 46322) stated that there were no open recalls associated with the VIN. The manufacturer stated that the vehicle was repaired per a previous unknown recall, and once a recall was closed, it could not be re-opened. The VIN search revealed no recalls associated with the vehicle. The failure mileage was 84,000.
- Griffith, IN, USA
The contact owns a 2010 Ford Escape. While driving 20 mph, the vehicle shook and the steering was difficult to turn and failed to maneuver. Also, the power assist fault warning indicator illuminated. The contact called a local dealer (caruso Ford Lincoln, 3500 cherry ave, long beach, ca 90807) and was informed to schedule a service appointment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue, but no further assistance was provided. The failure mileage was approximately 94,000.
- Downey, CA, USA
The power steering system was recalled by a previous recall in 2014 to reflash the system; however, now the actual sensors of that system are failing resulting in loss of power steering and safety issues at low speeds. Senor that failed is cl8Z3F818A.
- Grosse Point Farms, MI, USA
Was driving on spring garden street...turning left on columbus blvd...there was a strange beep noise from dash area..than lost power steering. The warning 'power steering assist failure' popped up on screen. Was very hard to steer...and almost impossible to park.
- Phila, PA, USA
While driving vehicle at 30 mph on city street, lost power steering while making a turn in traffic. Vehicle came close to hitting a parked car due to sudden and unexpected loss of power steering vehicle posted a power steering assist warning on dashboard
- Columbus, OH, USA
Received 'power steering assist fault' error. Took to dealer and needed torque sensor replaced. There appears to be other nieces/recalls related to this. Shouldn't Ford pay for this repair and not me? I would like to be reimbursed.
- Bordentown, NJ, USA
While vehicle was in motion the power steering went out, almost causing total loss of control of car. If the driver, my son, wasn't an athlete and very strong, this could have been a very serious accident. After paying $135 for a diagnostic, was told that there was a faulty steering angle sensor. The vehicle was manufactured in March and we were told by Ford that only Escapes manufactured after September were eligible for a recall for this specific problem. We were given a case for review - cas13810835 - from Ford but were told that they would not help pay for the $557.49 bill (in addition to the $135). We were also told that there have been many complaints and to save our receipts just in case Ford expands the recall.
- Peru, IL, USA
I was stopped in a lane waiting to do a Michigan left turn, in city traffic. The engine stumbled, a chime went off, and I got an error message "power steering assist fault". the engine stalled. I re-started the vehicle and had no power steering. There was no way I could complete the turn and I had to get out of the vehicle (temperature of 14F) and wave vehicles behind me around me. The dealer said that Ford knew about marginal quality parts and was selective about replacing them.
- Dearborn, MI, USA
- Juneau, AK, USA