The contact owns a 2010 Ford Escape. The contact stated that the steering wheel failed. Also, while driving, the power steering assist indicator illuminated and the steering wheel became difficult to turn. The contact was able to drive the vehicle to premier Ford (5000 glenwood road, brooklyn, NY 11234, phone (718)-859-2000) where it was diagnosed that the steering column needed to be replaced. The steering column was not replaced. The manufacturer stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was 84,365.

- New York, NY, USA

While driving at moderate speed the steering became very stiff and the vehicle was difficult to turn off the road. There was no indication of a problem before the incident. The dash message was that of a steering failure. Repairs were approximately $1,200

- Stoddard, WI, USA

Steering capability suddenly malfunctioned. Fortunately, vehicle was parked in driveway. Upon starting engine, steering wheel would not turn without significant effort. In no way would it have been safe to operate vehicle on the road in that condition. The steering column displayed no previous signs of degradation leading up to malfunction.

- Pensacola, FL, USA

Loss of steering while driving. The steering wheel locked in a straight ahead position while turning on a city street. A alert came on the dash saying electronic steering assist sensor failed. The vehicle lost all power to the steering and made the car hard to turn. I was on a city street.

- East Haven, CT, USA

Power steering assist fault. Car computer was reprogrammed July 2014 as per recall 14S05. Now unable to drive because of fault/failure. 108,000 miles. Daughter was driving on local road when she lost all power steering. Very difficult to manuever to safe place. Worse than the old manual steering cars.

- Centerport, NY, USA

Have to push in key hard to start vehicle.

- Theodosia, MO, USA

The electric assist steering seized up whilst car was in motion and almost caused a wreck. The car has intermittent electrical malfunctions and warning lights flashing and it is getting worse. This happened all at once with very little warning and could have caused a vehicle crash with my 74 year old sickly mother at the wheel. An asce certified master mechanic I trust inspected it after the fact and advised I take the car off the road and search for a factory recall because he had never seen anything like this happen with normal wear. Be warned Ford Escape owners. This could have been fatal at high speeds during a turning maneuver. My mother was driving locally and at speeds under 50 mph

- Sharon, PA, USA

The contact owns a 2010 Ford Escape. While operating the vehicle, the power steering malfunctioned and caused the steering wheel to become extremely difficult to turn. During the failure, the warning message "power assist fault" displayed. The cause of the failure was not diagnosed. The vehicle was not repaired. The local dealer (avalan Ford in marrow, ga) and the manufacturer were both notified of the failure, but no assistance was offered. The contact indicated that the vehicle was previously serviced in 2015 per NHTSA campaign number: 14V284000 (steering). The vehicle later experienced the same failure listed in the recall. The failure mileage was 100,500.

- Ellenwood, GA, USA

2010 Ford Escape, lost steering power while driving at low speed briefly (about 1-2 seconds) and power came back again. Alarm was heard at same time. This happens randomly about once a week since last year. There was a recall and dealer reprogramed some software about 2 years ago.

- Woodstock, MD, USA

I parked my car and once tried to drive the next day, I felt the steering wheel to hard.

- Bayside, NY, USA

Power steering assist fault light came on now I have no power steering, check fuel inlet light cover light keeps coming on, my transmission seems to lag alit and stuffers up hills and if I try to pass anyone

- New Lexington, OH, USA

While driving on the highway doing the speed limit of 70 the power steering assist fault light came on and then the car became very difficult and extremely hard to turn there was no warning it just happened quickly checked the power steering fluid everything was fine. When looked up there showed a recall on some website and complaints the dealership told us there were no recalls. I don't understand what or why this is happening.

- Garland, TX, USA

The contact owns a 2010 Ford Escape. While driving 55 mph, the power steering failed to turn left or right without warning. The contact pulled the vehicle over to the side of the road. The contact turned off and restarted the engine and the steering wheel required excessive force in order to make a turn. The vehicle was driven to the contact's residence. The dealer (advantage Ford Lincoln, 1031 central ave, duarte, ca 91010) was contacted and stated that the VIN was not included in the recall; therefore, the contact would have to pay for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The VIN was unknown. The approximate failure mileage was 92,000. The VIN was not available.

- El Monte, CA, USA

The contact owns a 2010 Ford Escape. While driving 30 mph, the steering wheel seized when making a left turn. The contact was unaware of any warning indicators illuminating, but a beeping sound was heard. The vehicle was not diagnosed by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact of no open recalls. The manufacturer referred the contact to NHTSA. The failure mileage was 110,000.

- Sterling, VA, USA

The contact owns a 2010 Ford Escape. The contact stated that the vehicle lost power steering ability and the power steering assist fault warning indicator illuminated. When the vehicle was started, the contact heard three chimes and the steering wheel jerked to the right momentarily. The power steering control module was reprogrammed in 2015 by crossroads Ford in sanford, North Carolina. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,563.

- Greensboro, NC, USA

Loss of steering while driving. The steering wheel locked in a straight ahead position while turning on a city street. A alert came on the dash saying electronic steering assist sensor failed. The vehicle lost all power to the steering and made the car hard to turn. Checked recalls and there is a recall on the sensors but my vehicle is not on the recall list.

- Vassar, MI, USA

The contact owns a 2010 Ford Escape. While driving 60 mph, the power steering assist warning indicator illuminated and the power steering failed. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 114,000.

- Vassar, MI, USA

The contact owns a 2010 Ford Escape. While driving various speeds, the steering wheel seized and became difficult to turn right or left. The vehicle was taken to gurley leep Ford motor dealer, but was not diagnosed due to the diagnostic fee. The contact then took the vehicle to gate Chevy world dealer in mishawaka, in where it was diagnosed that the steering wheel column needed to be replaced and the software needed to be updated. The vehicle was not repaired. In 2014, the vehicle was serviced per a NHTSA campaign at gurley leep Ford motor dealer, bend, in. The manufacturer was informed of the failure and stated that the recall had expired. The recall details were not provided. The approximate failure mileage was 190,000....updated 11/15/17 the consumer stated no parts were replaced the dealer simply performed a software update.

- South Bend, IN, USA

The contact owns a 2010 Ford Escape. The contact stated that the steering ability failed. While driving approximately 65 to 70 mph, the steering wheel shook and became difficult to turn. The power steering assist indicator illuminated while the failure occurred. The vehicle was taken to tiffany Ford dealer (hollister, California 831-637-4461) in 2014 to be repaired per NHTSA campaign number: 14V284000 (steering). The recall required an inspection and the part to be replaced if the vehicle exhibited the failure; however, the contact's vehicle did not exhibit the failure at the time of inspection. The vehicle was towed back to tiffany Ford for diagnostic testing, which confirmed that the power steering assist failed and that the vehicle was exhibiting the failure listed in the recall. The manufacturer denied assisting with the repair. The vehicle was not repaired. The approximate failure mileage was 135,000. Updated 07/18/17 the consumer stated the vehicle was repaired.

- Hollister, CA, USA

I was driving down the highway going around a turn the ABS light and traction control light came on and the steering became hard like no power steering. Shut car off when I arrived at destination started vehicle again lights were off drove a little ways same thing happend again

- Augusta, WV, USA