The contact owns a 2010 Ford Escape. The contact stated that the eps warning indicator flashed. Also, the steering wheel became extremely tight and difficult to turn left and right. The contact had to apply force to the steering wheel when the failure occurred. The vehicle was taken to tasca Ford Mazda (200 fall river ave, seekonk, MA 02771, 800-737-0435) for diagnostic testing. The manufacturer stated that the recall had been serviced by rodman Ford (53 Washington St, foxborough, MA 02035, 508-543-3333) and refused to provide a solution. The approximate failure mileage was 83,000.

- Bristol, RI, USA

The contact owns a 2010 Ford Escape. While pulling out of the driveway at 5 mph, the steering wheel would not turn. The power steering warning indicator illuminated before the failure occurred. The vehicle was not taken to the dealer to be diagnosed. The manufacturer was notified of the failure. The failure mileage was 160,000.

- Point, TX, USA

The contact owns a 2010 Ford Escape. When the contact attempted to start the vehicle, she had to force the key into the ignition in order to start the engine. It sometimes took several minutes to get the vehicle to start. The vehicle was taken to diers Ford Lincoln (2445 N broad St, fremont, ne) where it was diagnosed that the steering and ignition failed. The vehicle was repaired. The manufacturer was not notified. The VIN was unknown. The approximate failure mileage was 25,000.

- Fremont, NE, USA

The steering: Electric power assist system/torque sensor. I have no power steering what so ever. Lost all power steering. Cannot drive vehicle.

- Rockwall, TX, USA

The contact owns a 2010 Ford Escape. While reversing out of the driveway, the power steering seized and a power steering default warning displayed on the instrument panel. The vehicle was taken to an independent mechanic where it was diagnosed with a power steering failure because the steering torque sensor needed replacement. The vehicle was repaired. The contact stated that the vehicle was serviced per NHTSA campaign number: 14V284000 (steering) two years ago at all american Ford of old bridge (3698 route 9 South, old bridge, NJ 08857 (888) 693-3019). The manufacturer was made aware of the failure and did not assist. The failure mileage was 123,000.

- Morganville, NJ, USA

The contact owns a 2010 Ford Escape. The contact stated that the steering wheel failed. Also, while driving, the power steering assist indicator illuminated and the steering wheel became difficult to turn. The contact was able to drive the vehicle to premier Ford (5000 glenwood road, brooklyn, NY 11234, phone (718)-859-2000) where it was diagnosed that the steering column needed to be replaced. The steering column was not replaced. The manufacturer stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was 84,365.

- New York, NY, USA

While driving at moderate speed the steering became very stiff and the vehicle was difficult to turn off the road. There was no indication of a problem before the incident. The dash message was that of a steering failure. Repairs were approximately $1,200

- Stoddard, WI, USA

Steering capability suddenly malfunctioned. Fortunately, vehicle was parked in driveway. Upon starting engine, steering wheel would not turn without significant effort. In no way would it have been safe to operate vehicle on the road in that condition. The steering column displayed no previous signs of degradation leading up to malfunction.

- Pensacola, FL, USA

Loss of steering while driving. The steering wheel locked in a straight ahead position while turning on a city street. A alert came on the dash saying electronic steering assist sensor failed. The vehicle lost all power to the steering and made the car hard to turn. I was on a city street.

- East Haven, CT, USA

Power steering assist fault. Car computer was reprogrammed July 2014 as per recall 14S05. Now unable to drive because of fault/failure. 108,000 miles. Daughter was driving on local road when she lost all power steering. Very difficult to manuever to safe place. Worse than the old manual steering cars.

- Centerport, NY, USA

Have to push in key hard to start vehicle.

- Theodosia, MO, USA

The electric assist steering seized up whilst car was in motion and almost caused a wreck. The car has intermittent electrical malfunctions and warning lights flashing and it is getting worse. This happened all at once with very little warning and could have caused a vehicle crash with my 74 year old sickly mother at the wheel. An asce certified master mechanic I trust inspected it after the fact and advised I take the car off the road and search for a factory recall because he had never seen anything like this happen with normal wear. Be warned Ford Escape owners. This could have been fatal at high speeds during a turning maneuver. My mother was driving locally and at speeds under 50 mph

- Sharon, PA, USA

The contact owns a 2010 Ford Escape. While operating the vehicle, the power steering malfunctioned and caused the steering wheel to become extremely difficult to turn. During the failure, the warning message "power assist fault" displayed. The cause of the failure was not diagnosed. The vehicle was not repaired. The local dealer (avalan Ford in marrow, ga) and the manufacturer were both notified of the failure, but no assistance was offered. The contact indicated that the vehicle was previously serviced in 2015 per NHTSA campaign number: 14V284000 (steering). The vehicle later experienced the same failure listed in the recall. The failure mileage was 100,500.

- Ellenwood, GA, USA

2010 Ford Escape, lost steering power while driving at low speed briefly (about 1-2 seconds) and power came back again. Alarm was heard at same time. This happens randomly about once a week since last year. There was a recall and dealer reprogramed some software about 2 years ago.

- Woodstock, MD, USA

I parked my car and once tried to drive the next day, I felt the steering wheel to hard.

- Bayside, NY, USA

Power steering assist fault light came on now I have no power steering, check fuel inlet light cover light keeps coming on, my transmission seems to lag alit and stuffers up hills and if I try to pass anyone

- New Lexington, OH, USA

While driving on the highway doing the speed limit of 70 the power steering assist fault light came on and then the car became very difficult and extremely hard to turn there was no warning it just happened quickly checked the power steering fluid everything was fine. When looked up there showed a recall on some website and complaints the dealership told us there were no recalls. I don't understand what or why this is happening.

- Garland, TX, USA

The contact owns a 2010 Ford Escape. While driving 55 mph, the power steering failed to turn left or right without warning. The contact pulled the vehicle over to the side of the road. The contact turned off and restarted the engine and the steering wheel required excessive force in order to make a turn. The vehicle was driven to the contact's residence. The dealer (advantage Ford Lincoln, 1031 central ave, duarte, ca 91010) was contacted and stated that the VIN was not included in the recall; therefore, the contact would have to pay for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The VIN was unknown. The approximate failure mileage was 92,000. The VIN was not available.

- El Monte, CA, USA

The contact owns a 2010 Ford Escape. While driving 30 mph, the steering wheel seized when making a left turn. The contact was unaware of any warning indicators illuminating, but a beeping sound was heard. The vehicle was not diagnosed by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact of no open recalls. The manufacturer referred the contact to NHTSA. The failure mileage was 110,000.

- Sterling, VA, USA

The contact owns a 2010 Ford Escape. The contact stated that the vehicle lost power steering ability and the power steering assist fault warning indicator illuminated. When the vehicle was started, the contact heard three chimes and the steering wheel jerked to the right momentarily. The power steering control module was reprogrammed in 2015 by crossroads Ford in sanford, North Carolina. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,563.

- Greensboro, NC, USA