Ford Escape power assist steering recall just purchased vehicle Oct 14 2016. Nov 7,2016 the power steering assist went out when making a left turn at 10mph. Found out there was a recall on this, took to dealership & they told me no recall on this vehicle was found. Dealership wants $700 to fix. Contacted Ford customer support & was informed that a system update was done in Aug 2014 for the recall. On 2nd call to Ford cust spt, a "investigation" was opened & sent to dealership to have them try to work with it. After numerous phone calls, both the dealership & Ford cust support were both putting it off on the other to work with the issue. I feel that this recall should be an ongoing recall if they are only going to do the system update & not replace the steering shaft torque sensor on the first occurrence, or that the steering shaft torque sensor should just be replaced instead of a system update at no cost to the vehicle owner. There are too many complaints that I've read in the last 48hrs of this happening over & over again to people who've had only the system update. I'm currently waiting on a phone call from the dealership to have this situation taken care of, on their part. I will not stop voicing myself, on behalf of others who've had this same issue happen to them, more than once!!

- Louisville, KY, USA

Steering wheel shake vehicle is parked running at idle and the steering wheel shakes back and forth with out touching it. This shake also occurs while driving down the road at 55 mph.

- Croswell, MI, USA

The contact owns a 2010 Ford Escape. While driving 10 mph, the power steering seized and the power steering assist fault warning indicator illuminated. The contact coasted the vehicle to the side of the road. The vehicle was towed to a dealer where it was diagnosed that the torque and bolt sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

- Braintree, MA, USA

The contact owns a 2010 Ford Escape. While driving 25 mph, the power steering malfunctioned and it became very difficult to steer or turn the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 58,000. Updated 01/06/2017 consumer stated to fix this problem performed 11-05-14 by the same dealer. Part failed 10-25-16 dealer charged $729 to fix said no warranty on plus took 4 days to fix $120 car rental. Updated 06/25/18

- Tucson, AZ, USA

The contact owns a 2010 Ford Escape. While attempting to park the vehicle, the power steering seized. The dealer stated that the power steering needed to be replaced. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 97,000.

- Waldorf, MD, USA

The contact owns a 2010 Ford Escape. While backing out of a parking space, the vehicle lost power steering and the power steering warning indicator illuminated. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the issue. The contact referenced NHTSA campaign number: 14V284000 (steering). The VIN was not included. The failure mileage was approximately 167,000. Updated 12/01/16

- Silver Spring, MD, USA

Complete loss of power steering 65 miles per hour I 94 dry pavement

- Somersert Center, MI, USA

When I was taken a left turn, in the middle of that turn the power steering went out. It all most cause a accident. Ford had a recall on a software upgrade last year an, because I had this done they will not cover any of the cost for repairs.

- Alexandria, VA, USA

This can happen any time the engine is stop, while park at home, shopping any where the engine is stop. To start the key in inserted to steering column opening and it will not engage properly at times it takes to move back and fort the key while inserted and it will start, this is happening more often now. Took the Escape to grand prairie Ford Texas and they said it was the steering column lock module need to be replace plus an alignment total for $787.65 understand that the 2009 Escape has the same problem but Ford has issued a recall on it but not the 2010, this is rather absurd since the know the problem. Now I have the choice to repair or drive until the key no longer works, what a choice, I'm a widower, retired and live on ss, thanks Ford.

- Grand Prairie, TX, USA

The ignition switch on my vehicle no longer works and has to be replaced. This is a recall for the 2009 Ford Escape but not the 2010 and Ford is telling me I have to pay between $500 and $600 to fix something they know if broken. The advisor even told me that Ford is aware it is the exact same parts in the 2009 and 2010 that is broken but Ford will not issue a recall until enough people complain about the issue. What kind of crap is that. So I now have a vehicle I am still making payments on because I purchased it preowned and cannot drive it because Ford has defective parts in the vehicle and refuses to own up to it until enough people come forward to complain about it. I spoke with an advisor at the five star Ford in plano, Texas.

- Plano, TX, USA

My 2010 Ford Escape has a misfire between the steering or ignition column and the electrical system, the car rides very rough and has lost power steering during driving on a highway, brought into Ford dealership and they said no recall for the parts needed to repair, I read thenhtsa reports and read all the facts that happened to my car it said it is the control module and instrument cluster module.. but dealership said no recall.

- East Norriton, PA, USA

Takata recall

- Taylor, MI, USA

A recall was issued in 2014 for the power steering. I took my vehicle to the dealer and the "fixed" the recall in Oct of 2014. Today the power steering failed while my husband was driving the car. He was also making a turn in a busy intersection. Had I been driving, I would not have been able to control the car with manual steering and may have caused an accident. I have put less than 20K miles on the car since the "fix" but I am outside the 2 year or 12,000 mile warranty period for the recall. It takes my about 30 seconds to find others on forums that this exact same thing has happened to. I don't think a software fix (which is what was done) was the appropriate fix for a determined faulty part, the torque sensor. Ford needs to do the right thing and recall the part and not take the easy way out and do a software update.

- Thornton, CO, USA

Takata recall

- Fort Lee, NJ, USA

Power steering suddenly went out while my wife and her client were parking at a retail store. Power steering has not returned since. My wife was able to park the vehicle safely but not able to steer it to move the vehicle anywhere after that (I had to wrestle with the steering to move the vehicle to a repair facility). The local Ford dealership diagnosed this as a torque sensor failure. Recall 14S05 service was performed in 2014 in as much as the software for the system was updated -no parts were replaced. Ford has stated that the torque sensors in the affected vehicles are known to be faulty yet, when a unit fails (like mine) after the software has been updated, they refuse to fix it. My vehicle has just over 83,000 miles which is well below the reasonable life expectancy for a torque sensor. Ford customer service and recall departments have refused any further remediation.

- East Jordan, MI, USA

The contact owns a 2010 Ford Escape. While driving at various speeds, the vehicle became difficult to steer and shook. The vehicle was taken to the dealer where it was diagnosed that the instrument cluster module would need to be replaced. The vehicle was previously serviced under NHTSA campaign number: 14V4280000 (steering), but the remedy failed to repair the vehicle. The contact mentioned that the vehicle had experienced no failures before the recall. Since the software update, the vehicle experienced issues with the steering. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 129,000.

- Detroit Lakes, MN, USA

Lost power steering suddenly when turning corner

- Ponca City, OK, USA

The contact owns a 2010 Ford Escape. The contact stated that while driving at various speeds, the steering wheel would violently shake without warning. The contact stated that the vehicle was serviced under NHTSA campaign number: 14V284000 (steering) however, the failure recurred. The vehicle was taken back to the dealer where the technician informed that the turn signals failed. The vehicle was not repaired the manufacturer was notified of the failure. The failure mileage was 141,000.

- El Paso, TX, USA

The contact owns a 2010 Ford Escape. While driving at 65 mph, the steering wheel became difficult to maneuver without warning. The power steering warning light illuminated after the contact pulled over and restarted the vehicle. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 130,291. Updated 06/14/16

- Rochester Hills, MI, USA

The contact owns a 2010 Ford Escape. While driving approximately 50 mph, the steering wheel began to shake viloently without warning. The vehicle was taken to the dealer where it was diagnosed that the power steering box was faulty and the steering column needed to be replaced. In 2014, the vehicle was serviced under NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired for the most recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

- Huntington, NY, USA