The contact owns a 2010 Ford Escape. The contact stated that while driving at approximately 65 mph, the steering wheel started to independently veer to the right. In addition, the contact stated that the steering wheel started to shake while driving at various speeds. The vehicle was taken to the dealer where it was diagnosed that the torch sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 86,456.

- Colorado Spring, CO, USA

In July 2014, Ford issued a recall (14S05/NHTSA recall 14V-284) for defective torque sensors (for power steering). My vehicle was recalled. Ford had an option of re-programming or replacing the part. Although I wasn't experiencing a problem at the time, Ford reprogrammed my vehicle in July 2014. But in Jan. 2017, the defective part failed and the power steering was lost while driving on a local street.. I had to replace the torque sensor at the Ford service dealer in putnam, ct at a cost of over $500. I ended up paying to replace an admittedly defective part which should have been the responsibility of Ford. I believe the re-programming did not address the issue and that the defective part should have been replaced.

- Woodstock, CT, USA

The contact owns a 2010 Ford Escape. While driving 20 mph, the vehicle stalled and the power steering assist warning message appeared. The vehicle was not diagnosed or repaired. The vehicle was serviced per NHTSA campaign number: 14V284000 (steering), but the remedy failed to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 105,000.

- Philadelphia, PA, USA

I had my car programming updated and just recently, my power steering went completely out which is causing me to need my whole steering column replaced. I contacted Ford, however, they stated since they "closed" recall 14S05, they would not cover the damages. My car has been in the shop for a week now as I battle with Ford. Ford and sterling mccall are rude and will need assist with this issue as the recall repair has failed the 1st time and now the power steering will need to be replaced. I was in motion with my 6 month old daughter when the steering when out, but luckily we were able to avoid an accident.

- Houston, TX, USA

We have a Ford Escape with 76000 mi. The steering went out as we driving. Ford said it would cost 1400 hundred dollars. Pay it.

- Belton, MO, USA

My daughter [xxx]- while driving power steering failed- locking up the steering wheel and making it very difficult to turn the vehicle. "power steering assist fault" warning light on dash- brought to saxon Ford, mpls to discuss- said nor recall even though web is full of this same problem with vehicle said this one not in recall. $950 later replaced the power steering torque sensor- (code dtc2278) (but now horn does not work ) information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mpls., MN, USA

Steering column not working stationary or in motion

- Corona, CA, USA

The contact owns a 2010 Ford Escape. While driving approximately 35 mph, the power steering suddenly malfunctioned and caused the steering wheel to become very difficult to turn. During the incident, the "power steering assist fault" warning message displayed. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 114,000.

- Stand Fork, WV, USA

2010 Ford Escape was stationary when an error message appeared on the dashboard indicating "power steering fault." The wheel would turn but only with great effort. My mechanic indicated the power steering module needed to be replaced and is covered by a Ford recall. Further investigation revealed that, while subject to the Ford recall, the dealer "updated the software" and Ford would not repair the faulty power steering module. Power steering modules should not fail. If they are prone to failure they should be recalled and replaced.

- Ashland, VA, USA

Ford Escape power assist steering recall just purchased vehicle Oct 14 2016. Nov 7,2016 the power steering assist went out when making a left turn at 10mph. Found out there was a recall on this, took to dealership & they told me no recall on this vehicle was found. Dealership wants $700 to fix. Contacted Ford customer support & was informed that a system update was done in Aug 2014 for the recall. On 2nd call to Ford cust spt, a "investigation" was opened & sent to dealership to have them try to work with it. After numerous phone calls, both the dealership & Ford cust support were both putting it off on the other to work with the issue. I feel that this recall should be an ongoing recall if they are only going to do the system update & not replace the steering shaft torque sensor on the first occurrence, or that the steering shaft torque sensor should just be replaced instead of a system update at no cost to the vehicle owner. There are too many complaints that I've read in the last 48hrs of this happening over & over again to people who've had only the system update. I'm currently waiting on a phone call from the dealership to have this situation taken care of, on their part. I will not stop voicing myself, on behalf of others who've had this same issue happen to them, more than once!!

- Louisville, KY, USA

Steering wheel shake vehicle is parked running at idle and the steering wheel shakes back and forth with out touching it. This shake also occurs while driving down the road at 55 mph.

- Croswell, MI, USA

The contact owns a 2010 Ford Escape. While driving 10 mph, the power steering seized and the power steering assist fault warning indicator illuminated. The contact coasted the vehicle to the side of the road. The vehicle was towed to a dealer where it was diagnosed that the torque and bolt sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.

- Braintree, MA, USA

The contact owns a 2010 Ford Escape. While driving 25 mph, the power steering malfunctioned and it became very difficult to steer or turn the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 58,000. Updated 01/06/2017 consumer stated to fix this problem performed 11-05-14 by the same dealer. Part failed 10-25-16 dealer charged $729 to fix said no warranty on plus took 4 days to fix $120 car rental. Updated 06/25/18

- Tucson, AZ, USA

The contact owns a 2010 Ford Escape. While attempting to park the vehicle, the power steering seized. The dealer stated that the power steering needed to be replaced. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 97,000.

- Waldorf, MD, USA

The contact owns a 2010 Ford Escape. While backing out of a parking space, the vehicle lost power steering and the power steering warning indicator illuminated. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the issue. The contact referenced NHTSA campaign number: 14V284000 (steering). The VIN was not included. The failure mileage was approximately 167,000. Updated 12/01/16

- Silver Spring, MD, USA

Complete loss of power steering 65 miles per hour I 94 dry pavement

- Somersert Center, MI, USA

When I was taken a left turn, in the middle of that turn the power steering went out. It all most cause a accident. Ford had a recall on a software upgrade last year an, because I had this done they will not cover any of the cost for repairs.

- Alexandria, VA, USA

This can happen any time the engine is stop, while park at home, shopping any where the engine is stop. To start the key in inserted to steering column opening and it will not engage properly at times it takes to move back and fort the key while inserted and it will start, this is happening more often now. Took the Escape to grand prairie Ford Texas and they said it was the steering column lock module need to be replace plus an alignment total for $787.65 understand that the 2009 Escape has the same problem but Ford has issued a recall on it but not the 2010, this is rather absurd since the know the problem. Now I have the choice to repair or drive until the key no longer works, what a choice, I'm a widower, retired and live on ss, thanks Ford.

- Grand Prairie, TX, USA

The ignition switch on my vehicle no longer works and has to be replaced. This is a recall for the 2009 Ford Escape but not the 2010 and Ford is telling me I have to pay between $500 and $600 to fix something they know if broken. The advisor even told me that Ford is aware it is the exact same parts in the 2009 and 2010 that is broken but Ford will not issue a recall until enough people complain about the issue. What kind of crap is that. So I now have a vehicle I am still making payments on because I purchased it preowned and cannot drive it because Ford has defective parts in the vehicle and refuses to own up to it until enough people come forward to complain about it. I spoke with an advisor at the five star Ford in plano, Texas.

- Plano, TX, USA

My 2010 Ford Escape has a misfire between the steering or ignition column and the electrical system, the car rides very rough and has lost power steering during driving on a highway, brought into Ford dealership and they said no recall for the parts needed to repair, I read thenhtsa reports and read all the facts that happened to my car it said it is the control module and instrument cluster module.. but dealership said no recall.

- East Norriton, PA, USA