10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
50,671 miles

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« Read the previous 20 complaints

problem #115

Jun 012019

Escape

  • 37,000 miles
The 2013 Escape won't pull out of a turn without additional force applied or will try and make a turn on its own. Once you forcibly make it straighten out, it works fine. This has happened seven times in the last six weeks. Fortunately we haven't been going faster than 30 miles an hour. If it happens at a freeway speed, no telling what would happen. I happened to my wife lasst week and she said if a car was coming from the other direction, it would have been very close to an accident. Needless to say, this car is making us very nervous. We took it into the dealer we bought it from, marysville Ford in Washington and they said they couldn't find anything wrong. A test drive doesn't work, since it happens so seldom. What do we do" if I trade it in and tell what is the problem, I won't get anything for the car. If I don't say something, someone may get killed! the car has 37000 miles. At 20000 miles it overheated for no apearant reason and Ford couldn't find that problem either. They finally changed out the engine since on one could figure it out. We want to get rid of this lemon and want Ford to buy it from us at fair market value. A mechanic friend of ours said it might be the "variable resister" in the steering. If this is so, why couldn't the Ford dealer figure that out. I've read forums where this has happened to others. Why isn't this a recall item" a lot of people know about this, including the dealer, so if we get into an accident, there will be repercussions.

- Eastsound, WA, USA

problem #114

Jul 182019

Escape

  • 103,000 miles
Random power steering assist faults. This causes the power steering to fail at speed making the car exceptionally difficult to control, possibly causing a crash. I do not feel safe driving the car as this can happen at any time.

- Shakopee, MN, USA

problem #113

Jul 082019

Escape

  • 87,000 miles
Was food shopping and when finished I got in my car and started it up. Got a message there was a problem with the steering assist. I could not turn my wheel so I shut off my car. Waited for someone to pick me up. I started my car to put the A/C on as I was waiting to keep the food I just bought from getting warm. The steering then was fine but every time I get in my car I worry that it will happen when I am driving. Called Ford 800-392-3673 and I was told there is a csp# 14N02 customer satisfaction PCM and I should tell Ford to fix this issue dated 8/26/2014. It is covered under 10 yr/150K mi. I have contacted my local Ford and they tell me there is no recall. I am not letting up on this. There are over 100 complaints on this website just like mine and Ford needs to address it.

- West Carrollton, OH, USA

problem #112

Jun 052019

Escape

  • 73,000 miles
The power steering went out on my Escape. I had just pulled off of the interstate and stopped at a gas station. When I restarted the car, I had no power steering. The alert said I had a power steering assist fault. I had to have it towed to a dealer where they had to replace the power steering rack. The cost over $1800. Was there was a recall for this same part in the 2013 Focus" if so, why hasn't it been extended to the Escape as well"

- Bryan, OH, USA

problem #111

Jun 152019

Escape

  • 95,000 miles
My power steering has gone out on my car. The message: Steering assist fault popped up and then my power steering went out. I have a 2013 Escape with 95,000, regularly maintained. Ford won't acknowledge there's a problem with the steering gear in 2013's, even though it was recalled in previous years and in other models. They want $2200 to fix it!

- Charlotte, NC, USA

problem #110

Jun 132019

Escape

  • 82,000 miles
Started vehicle at a parking lot after driving the vehicle with not issues during the day, steering assist warning light came on, vehicle had lost power steering. Took to dealer, dealer quoted $2076 for repair.

- Lees Summit, MO, USA

problem #109

Jun 042019

Escape

  • 130,000 miles
The contact owns a 2013 Ford Escape. After the vehicle had been parked for approximately twenty minutes, the contact re-entered and started the vehicle, but the power steering seized. The vehicle was towed to hunt Ford (located at 625 garvin lane, franklin, ky 42134, (270) 586-3281) where it was diagnosed that the steering gear needed to be replaced at a cost of $1,800. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

- Wrightsville Beach, NC, USA

problem #108

Dec 012018

Escape

  • 59,465 miles
The contact owns a 2013 Ford Escape. The contact stated that the power steering assist mode was having issues. The vehicle was taken to an independent mechanic who advised the contact to take the vehicle to a dealer. The vehicle was taken to joe myers Ford (16634 northwest fwy, houston, tx 77040 (713) 766-3600) where it was diagnosed that the electric power steering motor had to be replaced. The manufacturer stated that there were no recalls. The vehicle was repaired. The contact believed that the failure occurred because of the close proximity to the engine with heat causing the power steering motor to fail. The failure mileage was 59,465.

- Houston, TX, USA

problem #107

Mar 282019

Escape

  • miles
The power steering went out on my car in the middle of traffic! got it home. Next day the same thing happened!

- Bozeman, MT, USA

problem #106

Mar 232019

Escape

  • 71,000 miles
Electric stering assist is going out and according to my mechanic may ultimately result in the stering being locked with the car in motion. Checking the internet shows many owners with the same problem. Repairs run up to $2000 dollars. It appears to me that any mechanical defect that could result is loss of control while moving would be a safety matter that should be addressed with a recall.

- Newnan, GA, USA

problem #105

Mar 092019

Escape

  • 89,000 miles
Car was stationary, we started it up after a day of normal driving. The wheel was almost impossible to turn. A warning light came on dashboard that said something like "steering system fault - service required." Turned car off and on two times resulting in same warning light and could not turn wheel. Turned off and on for third time and light was gone, steering was easy again. We decided not to drive the car to a shop because the inability to turn the wheel was terrifying and dangerous. We had it towed to a service shop and have to replace the power steering rack.

- Windermere, FL, USA

problem #104

Feb 252019

Escape

  • 100,250 miles
While driving car on highway a sensor came on stating that loss of power steering vehicle began to stall and I was having difficulty get vehicle to steer or turn. I had to manually force vehicle to respond because I had lost ability to steer or turn. Finally got of highway to safety

- South Holland, IL, USA

problem #103

Mar 032019

Escape

  • 61,000 miles
Turning the steering wheel was extremely hard shortly leaving the house after the car sat for a week in the garage. City streets and parking lot. Had to back up more than once to negotiate a parking spot. Made it home of about 4 miles. Power sterring was gone.

- Commece Twp, MI, USA

problem #102

Feb 262019

Escape

  • 110,968 miles
The eps system failed without any warning, and less than 2 weeks after a complete inspection of the vehicle. This failure makes turning the vehicle very difficult (nearly impossible). I drove the vehicle with no hint of a problem. Parked it in a garage, and when I started the car, the I got an error message "steering assist fault." Fortunately, I was at home, I drive country roads on a regular basis and had this happened at that time I would not have been able to control the car to navigate the turns.

- Canal Winchester, OH, USA

problem #101

Oct 122018

Escape

  • 58,891 miles
The contact owns a 2013 Ford Escape. While the vehicle was stationary, the power steering warning indicator illuminated and the electric power steering became inoperable. When the vehicle was turned off and restarted, it operated normally. The contact stated that the failure recurred on four separate occasions. Tomball Ford (22702 tomball pkwy, tomball, tx 77375, (281) 378-3160) was contacted by phone regarding the failure. The vehicle was not taken to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 58,891.

- Houston, TX, USA

problem #100

Feb 012019

Escape

  • 85,000 miles
Steering assist failure without warring. System diagnostics indicate no issues - but the car steering has fault. Per service adviser, the cost for repair is going to be between $1,500 and $2,000. Based on what I have read on line, Ford has issued a recall - however, it does not apply to 2013 Ford Escape - even though the part affected is exactly the same.

- Mankato, MN, USA

problem #99

Nov 052018

Escape

  • 44,000 miles
Steering locks up driving down the road. Its like having no control over the car. You can turn it but it takes a very stong person to turn the steering wheel. This has been going on for 3 months. Starting November 2018 and is still on going. Took to Ford they dont want to fix the problem

- Bessemer City, NC, USA

problem #98

Dec 122018

Escape

  • 31,000 miles
Noticed leak in driveway. Brought to local mechanic. There is much fluid on the rack and pinion steering assembly. Since there is no dipstick, must bring to dealer. Told they have had other complain of same issue. Also leak at transmission. Loose bolts. Do not know if problem is resolved yet must wait 2 weeks for dealer appointment. Afraid all fluid will leak out. Have read this is a complaint of others but no recall

- Newton, MA, USA

problem #97

Nov 282018

Escape 4-cyl

  • 83,500 miles
Just paid $2000 to repair the defective steering on my Ford Escape. I've read countless complaints about the same issue as mine. Driving or stopped the power steering goes out and "power steering assist failure" comes on. It happened three times to me. I was driving on the freeway when the power steering quit. I can't explain the panic that comes over a person when you have zero control when steering. I am 70 years old and it took all my strength to get the car off the road to avoid a crash. Second time: I came out of church, started the car and had no power steering. I had to strain to get the car on the road for home. The last time was in my garage before I drove it to the Ford dealership for my appointment. This is a safety issue. I've was told by the Ford garage that the problem was resolved in 2011; therefore, the 2013 Escapes have no recall for this issue. The problem has not been resolved. All anyone has to do is read all the complaints with the 2013 steering failure to know that the 2013 Ford Escapes need to be recalled. Please don't wait until the fatality records show deaths due to power steering failure.. incidents occurred between Nov. 28, 2018 and Dec.10/18.

- Navajo Dam, NM, USA

problem #96

Dec 032018

Escape

  • 0 miles
Power assist message at approximately 200,000. Only problem. Ford says costs are approximately $1,800. I have seen many complaints on this. Why no recall?

- Anderson, IN, USA

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