The contact owns a 2014 Ford Escape. The contact stated that the driver's and passenger's side rear doors failed to shut securely. The contact related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 100,000.

- Wauchula, FL, USA

The contact owns a 2014 Ford Escape. The contact stated his daughter-in-law received notification of NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages). The contact stated she took the vehicle to the local dealer and had the recall remedy performed. The contact stated that the rear passenger-??s side door opened independently. The contact called the local dealer and was informed to take the vehicle to a closer dealer in his area. The contact took the vehicle to a second local dealer; Champion Ford Edinboro (11941 Edinboro Rd, Edinboro, PA 16412: (814) 734-1616), where it was diagnosed with needing the rear passenger-??s side door latch to be replaced; however, the dealer had not received authorization from manufacturer to service the vehicle under NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that the recall repair had been completed back in 2017. The failure mileage was approximately 50,000.

- Edinboro, PA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact took the vehicle to the local dealer and was informed that NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) would be also serviced. The vehicle was repaired under both recall campaigns. The contact stated the following day after the repairs were completed, the front driver-€™s side door latch failed to close properly. The contact also stated that the front driver-€™s side door opened independently while driving. The contact took the vehicle back to the local dealer, but the mechanic was unable to duplicate the failure. The manufacturer had been informed of the failure. The failure mileage was 122,358.

- Portsmouth, OH, USA

The contact owns a 2014 Ford Escape. The contact stated that the rear passenger door failed to open from outside the vehicle and could only be opened from inside the cabin. In addition, the interior door panel was detached from the door. The dealer (sentry Ford, 4100 mystic valley pkwy, medford, MA 02155, (781) 395-6400) was notified of the failure and advised the contact to schedule a diagnostic appointment. The manufacturer stated that the vehicle was excluded from NHTSA campaign number: 16V643000 (latches/locks/linkages) and recommended calling the dealer for diagnostic testing and repair. The approximate failure mileage was 55,549.

- Medford, MA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (owen Ford Inc, 402 blue star hwy, jarratt, va 23867) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

- South Prince George, VA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (antelope valley Ford, lancaster, ca, 888-483-0454) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Rosamond, CA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Buss Ford Lincoln (located at 111 S. rt. 31, mchenry, il) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and informed the contact that parts should be available. The contact had not experienced a failure. Parts distribution disconnect.

- Cary, IL, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign numbers: 16V643000 (latches/locks/linkages) and 17V209000 (engine and engine cooling). The parts were not available within a reasonable time frame to schedule the recall repair. The dealer (frontier Ford, 12610 thompson rd, anacortes, wa 98221, (360) 293-3105) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. In addition, the vehicle was also included in a manufacturer campaign for the "sync with my Ford, my Lincoln" touch campaign, which covered accessory protocol interface module apim. The contact was not experiencing a failure and was waiting for a response from the manufacturer concerning the two recalls and the service campaign. VIN tool confirms parts not available.

- Oak Harbor, WA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The saybrook dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Clinton, CT, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bill clough Ford of windsor, North Carolina was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Edenton, NC, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (gibbons Ford located at 704 martin F. gibbons blvd, dickson city, pa 18519; (570) 489-4747) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect. Updated 09/06/17

- Scranton, PA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign numbers: 16V643000 (latches/ locks/linkages) and 17V209000 (engine and engine cooling); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available. Updated 07/13/17

- Cogan Station, PA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contacted called a local dealer at 800-700-0500 (buckeye Ford Lincoln at 2343 w Michigan St, sidney, oh 45365) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Mister, OH, USA

The contact owned a 2014 Ford Escape. While driving approximately 35 mph, the contact depressed the brake pedal and was rear ended by another vehicle. As a result, the contact crashed into another vehicle. The driver's seat fell backwards due to the impact. As a result, the contact lost control of the steering and crashed into the guardrail. The air bags failed to deploy. In addition, the key failed to release from the ignition switch and the doors failed to open, which prevented the contact from exiting the vehicle. The contact sustained back and chest injuries that required medical attention. A police report was filed. The vehicle was destroyed and towed to a tow lot. The VIN was included in NHTSA campaign number: 16V643000 (latches/locks/linkages). The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.

- Myrtle Beach, SC, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Mason, OH, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign numbers: 16V643000 (latches/locks/linkages) and 17V209000 (engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer stated that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/21/17 updated 10/19/2017

- Trenton, MS, USA

The contact owns a 2014 Ford Escape. The contact received a recall notification for NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available. The manufacturer was made aware of the issue the contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/21/17 the consumer stated the recall repair was completed.

- Harbeson, DE, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000(latches/locks/linkages); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect. The VIN was not available.

- Downingtown, PA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000 (latches/locks/linkages); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.

- Leonardo, NJ, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA campaign number: 16V643000(latches/locks/linkages); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Hobart, IN, USA