10.0
really awful- Crashes / Fires:
- 1 / 63
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 60,506 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a?2014 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plug in cylinder number four was welded into the head of the engine, causing an engine failure. The independent mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 88,000.
- Weeki Wachee, FL, USA
Owner scheduled appointment with Lakeview Ford due to no heat in vehicle, stalling when fuel was full, an active indicator for airbags. They completed the repairs for total around $1500. Shop went to test drive and vehicle caught fire.
- Battle Creek, MI, USA
The car loses coolant but know leaks. The dash says coolant low so I add coolant to the reservoir and then it is fine till around a month and does it again so I do the same thing. Started doing it when got cold and use heater all the time. My daughter has a 2014 escape to and it is also doing it.
- Castleton, IL, USA
I have a coolant intrusion issue. This issue is causing a major problem to the engine and long block cylinders. This problem has occurred randomly causing the car to buffer, shut off on its own, and have white smoke come out of the exhaust and run terribly. I have taken this vehicle to multiple Ford Service centers in the last two years for its usual maintenance repairs and nobody has pointed out there has been an issue. My car is now in the shop with an $8,000 repair cost. Ford has decided to NOT fix the recall issue on my vehicle. This problem is a known issue for the 2014 Ford Escapes. I purchased this vehicle at Carmax and have paperwork saying there are 2 recalls associated with this vin. Manufacturer Number: 17S09 NHTSA Recall Number: 17V209 Recall Status: Recall incomplete The cycling head crack may cause an oil leak that may result in a fire in the engine compartment. This is an extremely dangerous issue for myself & others.
- Van Nuys, CA, USA
lost power, didn't seem to get into dive on freeway could't get power on to freeway when at a stop take time to get power up to a good speed Car at AAMCO for inspection needed to re build leaking bad brushing No did not get any warning warning light came on as i went to AAMCO of low coolant only
- Sacramento, CA, USA
The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle overheated and shut off. The vehicle was towed to the local dealer where it was diagnosed that there was an air bubble in the coolant. The fluid was drained and refilled. The vehicle was repaired however, the failure recurred. The vehicle was taken to the same local dealer where it was diagnosed that the cooling fan was inoperable. The vehicle was towed to the same dealer to be diagnosed. The contact was informed that there was oil mixing with the coolant. The contact stated the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The approximate failure mileage was 51,479.
- Kingman, AZ, USA
Coolant level sensor failed after repair for recall number 17S09. Mechanic reports that senior failed in same way as documented in the recall. However Ford refuses to conduct the repair a second time.
- Nampa, ID, USA
Lights come on for engine and gas pump while in motion throws vehicle to right at 55 mph when gas light comes one says empty all the time does at stops too slams into next gear shaking car badly with a bang it does often enough at 1/2 tank only or below but does not read more than 1/8 tank from full when filling up at pump all the time
- Seward, PA, USA
In brief, It is my contention that safety recall# 17S09 service was not performed in its entirely on my vehicle and likely several others by the dealerships. The dealerships only replaced the engine coolant sensors & the motor mounts per their understanding of the recall instructions but did not replace the coolant system hoses as instructed in the Dec 13th correspondence to the dealers. After having several problems with coolant leakages in my vehicle which caused the check engine light to come on it was discovered that I had multiple hoses leaking. I spoke with a service manager at the dealership that performed my recall service in April/2018 about the hoses not being replaced which was my current problem? I was informed this was not what the dealerships were instructed to do by Ford Motors in their recall notices to them. Two different dealerships I visited were oblivious to this recall mandate. In the meantime I have incurred nearly $1500 in repair expenses because the recall that was investigated and mandated by NHTSA in 2017 was not performed in its entirety although Ford Motors assured this would be addressed in the recall. Investigation needed/warranted.
- Richton Park, IL, USA
It is an ongoing issue with the 2014 escape. They had a recall out for the coolant system. A healthy engine does not use coolant. I kept having it checked it had no visible leaks but was losing coolant No visible leaks. I got an engine light I took the car to Ford dealer here in Scarborough Toronto he told me the car coolant has been leaking into engine blocks. The dealer is claiming it has nothing to do with the recall. Ford won't fix it and is saying it's not part of the recall. They are saying I have to replace my whole engine. It is a 2014 Ford escape with 110000Km on it.
- Catonsville , MD, USA
2014 Ford Escape presents with major engine cooling system issues for several years despite regular repair and maintenance to these systems. Heat blows cold unless driving 55 mph or more and coolant needs to be replaced every two weeks during the fall and winter. Engine coolant leaks onto engine block despite regular repair for several years. Serious safety hazard possible due to this.
- Mastic Beach , NY, USA
The car continues to have a leak of coolant even after the dealership claims it has been repaired. There is no visible sign of a coolant leak. The engine continues to run hot on a daily basis. The car does not even give a signal warning until it has already reached high temperatures and then states to shut the engine down immediately. The service center refuses to inspect my car as they state the recall has already been repaired. It appears to be an on going problem with 2014 1.6L Escape engines.
- Marrero, LA, USA
Coolant is leaking into the engine, Ford is aware of this issue and has owners install an engine coolant sensor to avoid a potential fire risk. This was done with this vehicle however it obviously does not fix the underlying problem.
- Crestline, CA, USA
The contact owns a 2014 Ford Escape. The contact stated that while driving at slow speeds, the vehicle overheated. There was an abnormal odor and detection of heat inside the vehicle. A message to pull over and check the engine was displayed. The vehicle was taken to the local dealer where it was diagnosed that there was anti-freeze in the engine and the engine needed to be replaced. The repair parts were not available. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The contact mentioned being extremely concerned about driving the vehicle and a possible fire. The failure mileage was 51,187.
- Holmen, WI, USA
The contact owns a 2014 Ford Escape. The contact stated while driving 50 MPH, the low on coolant level warning light illuminated. While driving, another message was displayed on the instrument panel stating that the engine was overheating, do not drive. The contact pulled over into a parking lot and attempted to restart the vehicle however, the vehicle failed to restart. The vehicle was towed to his residence. The next day the contact had the vehicle towed to the local dealer. The local dealer inspected the vehicle but was unable to restart the vehicle. The battery and starter were replaced, and the vehicle was diagnosed. The contact was informed that the engine needed to be replaced. The contact took the vehicle to an independent mechanic and the engine was replaced; however, the engine overheating message was still displayed on the instrument panel. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.
- Cream Ridge, NJ, USA
When putting my vehicle into reverse it wouldn't go into gear it was stuck in a neutral position unless it was in park. If I would step in the gas it would just rev up the engine.
- Lincoln, NE, USA
Driving on the highway I lost braking power the brake vacuum pump ceased up and broke the bolt in the cam shaft that had to be drilled out and replaced then that caused more damage to the cam and bottom end of the motor for the motor to throw the following codes: p0365 p0369 p0012 p0299 b1215 p0234 U3008 U3003 U0300 p1594 U0140 U0154 U2300 U0422 B1B36 With all these codes I did the following and am now without a vehicle thanks to FORD. This vehicle only has 58000 Miles is single owner and was well maintained till this incident now I am told the motor has to be rebuilt as the cam and bottom end are the issues with this vehicle and this has happened to a lot of people and could have cause a crash or deadly accident as no brakes and now no vehicle. The three sensors were replaced and brake vacuum pump and bolt that drives the pump from the cam along with new spark plugs and valve cover gaskets plus oil change and filter plus new battery and tires along with front rotors calipers brake pads and rear rotors and brake pads. I blame Ford for this as this is a well known issue with 2014 to 2019 models of Ford Escape Titanium 2.0l Eco Boost Engine with turbo. Garages all over the US and Canada have been just replacing the engines due to poor engineering on Fords part and I believe Ford should be held responsible to the engines replacement as it is not even 60000 Miles and I try to take good car of my vehicle only to have none now to drive. Ford Should be held Responsible.
- Winnipeg, CA, USA
I have a cracked cylinder head on cylinder number 3 that is leaking coolant into my engine. My vehicle was bought directly from Ford in 2014 and has 68,900 miles on it. I have done all of the routine maintenance over the years and there is absolutely no reason my vehicle should be having this issue. I have already had my car in the shop multiple times for the same issue. Engine light kept coming on and I could barely get it too accelerate before I was told it will cost almost $9000 to fix. I attempted to call Ford and they claim there is nothing they can do for me.
- Charleston, SC, USA
The contact owns a 2014 Ford Escape. The contact stated while driving 35 mph, the vehicle stalled. The contact stated that there was no warning light illuminated. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the engine, the transmission, the manifold, and the computer needed to be replaced. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer had been informed of the failure and referred the contact to the NHTSA for assistance. The failure mileage was approximately 107,000.
- Rhinebeck, NY, USA
- Southfield, MI, USA