Since October 2022, we have had to replace the front signal wiring harnesses on the car four (4) times due to the wiring being coated with a substance that rodents are being attracted to. It seems that is has happened again. We have not yet taken it to our repair shop for confirmation this time, but we had an incident with our Kia (Vin [XXX] ) in November 2024. In this case the clutch assembly wiring had been chewed and the assembly had to be replaced. We had the Kia towed to the dealer for repair, so all incidents are documented by repair shops. Not having proper signaling can cause accidents, but I think chewing of other wiring such as the clutch assembly can be an even greater cause for concern. What part will be chewed next. With the clutch assembly we were shown a check engine light and with the signals, the signals sounded different. I know from being on the Next Door website that other people in the area have had the same problems. I think this problem of the coating on wiring should be checked before it causes a serious accident. I put the date of the Kia incident on the bottom because I considered this the most serious. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Middletown, DE, USA

The rear backup camera intermittently cuts in and out. The touch screen also intermittently turns black and is unresponsive. After it died, I replaced the infotainment touchscreen computer. The rear backup camera is still intermittent and unreliable. Other owners have complained online about poor seals in the rear wiper assembly, which leads to leaks that corrode the camera's wiring harness and cause an intermittent video signal. I feel this is a known problem that Ford is choosing to ignore and is dangerous when the backup camera cuts out while backing up.

- Holly Springs, NC, USA

My car overheated when I pulled over I noticed my engine coolant low. I had a mechanic add more fluids then a day later car shuts off why I was going 65 on a highway. I was pushing down on the gas peddle but my car would not go. It was barely moving no matter how far I pushed gas peddle. I finally found a somewhat area to pull over. I almost died or was seriously injuried in a few close call accidents this day. Had someone look at it from a garage in town he said it was a fuse and a cylinder misfire. No engine light no issues then my car over heated again no warning just shut down but the car still on Emmy lights didn-??t work my turn signals didn-??t work. Then my car stopped dead in a busy roadway over heated smoking. Now I-??m time I need an engine replacement Let me add my car only has 60000 miles on it and is in great maintained condition I am a single mother of 3 young kids and take care of my mom. Not employed due to a bad relationship and trying to get back on my feet and now this. Coolest leaks into cylinder causing over heating and catastrophic engine damage, so upset over this and ford won-??t even diagnose my car with out a 200 dollar charge to start with. It-??s pathetic

- Saint Clair, PA, USA

Backup camera fails intermittently and unpredictability. Often just a blank blue screen appears, sometimes an error message over a video image appears, and other times the camera works at first but fails after a few seconds. It can work one minute, and the next time the car is shifted into reverse (such as when parallel parking) it may not work (or vice-versa). OBDII fault codes indicate a possible communications/electrical issue. Online reports reveal that there are scores of other owners of model year 2014-2019 Ford Escapes with the same or similar issues with their back-up cameras (one mentioned having theirs replaced at least _4 times_ while the car was still in its warranty period). No other warning lamps are available. The alert text that (only sometimes) appears on the display screen when the camera fails is non-specific (e.g. -??Camera not available.-??). This has been occurring for at least the last 3 or 4 years. For all intents and purposes, since this fault is so unpredictable, I can no longer consider this car to possess a back-up camera. Safety: while I have never had a serious, another driver could easily fail to see and possibly collide with property or individuals while reversing (especially when the camera image disappears in the middle of an in-progress reversing operation). I am more than happy to make my vehicle available for inspection upon request. Ford has issued a recall for the seemingly identical issue for 2020 model year vehicles, but not for my 2016 Ford Escape (nor, to my knowledge, many other model years using an identical camera and display design).

- Issaquah, WA, USA

ABS module is obsolete and unavailable from Ford

- Sarasota, FL, USA

The rear back up camera works intermittently and the car will not start intermittently cannot find the issue it has left stuck at places because it would not start. Changed the battery and all electrical checked out ok.

- Melbourne, AR, USA

Auto was purchased from a dealership on 5/31/2023. We drove less than a mile down the road and a warning for "hood ajar" came on. We immediately pulled over only to find the hood was latched. Over the next few months there were numerous other warning/electrical items that came up: trunk ajar warning, problems opening the trunk, back up camera would often go black when car was in reverse, car would start honking like the alarm was going off when it was just sitting in garage with nobody near the car. The car was brought to the dealer on 6/14/23 for a separate recall issue and an electrician was supposed to look at these issues but they weren't at the dealership when we arrived for our scheduled appt. Couldn't get a new appt for a few weeks so went to our local auto shop who confirmed the issues and felt we could try a new battery which he put in on 6/30/23. Went to the Ford dealership on 8/31/2023 and they said we needed to have the APIM replaced and the rear park aid camera and latch. We couldn't afford these repairs. Since then we have taken the car in for tire rotation/oil change. This past week the car will not start unless we jump it with a battery cable. We looked into recalls and found out our VIN isn't under the recall. Obviously, these are safety issues that we had hoped would be covered by the recall. Your help would be greatly appreciated.

- Richfield, MN, USA

Rear backup camera works intermittently. One time display screen was solid white, the next time it was solid green, abd the third time it was solid purple. Yet the reverse guidelines still showed all three times. Fuses are good and recently had battery replaced at dealership.

- Alvin, TX, USA

In Aug. 2021 my 2016 Ford Escape-??s Sync/NAV stopped connecting to my iPhone. I went to Fullerton Ford in Somerville, NJ and a Service Advisor (SA) determined that Sync would not connect with his iPhone or mine. Another SA connected with his Android phone and it worked perfectly. Everything else related to the Sync/NAV was working. I did research online on connecting Sync with iPhone, and was finally able to reconnect to Bluetooth, but never able to connect with the Sync/NAV system. After weeks of trying get the Sync/NAV to work I had it diagnosed by Fullerton Ford. On Sept. 29, 2021 I paid a $100 diagnostic fee to assess the problem. I spent 7 hours waiting while it was worked on. They talked with the technical -??hotline-?? but were unable to determine why the Sync/NAV worked with the Android but not the iPhone. They suggested the problem -??could be-?? the APIM which would cost $866.16 to replace, but told me that they could not guarantee that replacing the APIM would solve the problem. Without a guarantee that spending $966.16 would solve the problem I declined. It was noted on the invoice that the APIM had given a faulty reading but the Service Advisor never told me that or what else could happen if the APIM failed. I suffered with the iPhone issue until Nov. 6, 2023 when I brought the car to Ciocca Ford in Flemington, NJ for service. I-??d learned there was an update to the Sync system so I asked them to do that upgrade. When the car was -??finished-?? the SA advised me that the whole Sync/NAV system had been disabled because the 3 attempts to do the Sync upgrade completely blew out the APIM module, and that it would cost $1,100 to replace it! Now I have no Sync/NAV system at all; no radio, clock, NAV, reverse parking support, or Bluetooth. In addition, the phone charging ports and upper vents of the heating system don-??t work and I don-??t know what else isn-??t working. Other Ford owners have made complaints about APIM module failures to the NHTSA, so Ford should do a recall.

- Bound Brook, NJ, USA

outside key pad is making sounds of door locks locking and unlocking with flashers coming on driving down the rd second time after replacing outside keypad in 2021 at a ford dealership in northern michigan the problem has returned 11-1-2023.i tapped on the outside of the door keypad surface, the problem hasnt came back in the last few days, i believe it will reappear at some point though

- Prineville, OR, USA

The rear view backup camera is faulty and doesn't always work. Sometimes it comes on, but most of the time it just doesn't turn on. There is no specific set of circumstances that dictates if it will work or not.

- Green Bay, WI, USA

Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.

- Melrose Park, PA, USA

My hazard lights start blinking Turn signals start blinking Doors lock and unlock all without warning Have not had checked out at dealer It costs $139 per hour to diagnosis BOUGHT CAR 5/25/23 The car had been in accident before I bought

- Princeton, IN, USA

Rear camera dosnt always want to work at times when backing up, there will be times where it comes on and cuts out, or it cuts out and comes back on on all pixelised (distorted), or it dosnt come on at all, then there are times where it works, ive had my mechanic look into it and couldnt figure out the issue...i did buy an oem backup camera from the junkyard off an escape 3 years newer then mine but didnt fix the issue

- Champlin, MN, USA

I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.

- Lothian, MD, USA

Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.

- Burlington, NJ, USA

Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.

- Huntington Beach , CA, USA

Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.

- Lima , OH, USA

I had the bushing recall done. My interior lights no longer work. I keep getting brake lamp bulb warning. AutoNation dealer Amherst stated it was the battery. Charged me $100 to run diagnostic. Took vehicle to Walmart for battery replacement. Did not fix the issue.

- Monroeville, OH, USA

The specific problem is the ignition switch. Car suddenly shut down the first time while in park, after testing determined it was the ignition switch. Replaced with non OEM switch, same exact problem happened the next day. Replaced with Ford genuine part. Problem still happening, now the car is dying while in motion. Car will not restart once it stops, all lights on dash come on and flicker and then everything dies at once, all electrical components. Vehicle was inspected by mechanic. The problem has been reproduced multiple times even after the ignition switch was replaced. There were no warning lamps or messages or any other symptoms prior to the problem. Nobody can seem to fix this problem and the car is a danger to drive.

- Northport, AL, USA