The problem was detected by the salesman when we picked up the car and he was showing us the features. He couldn't get the temperature control to work; pulled around to the service dept. They tried to re-boot the computer (yeah, that never works), said they would ordder a replacement part for the computer. Now they said it is on back order! It is cold and snowing here, we really need the heater and defroster NOW. Today they said it would be about 6 weeks!! That is not acceptable. This is a brand new car and we have turned in our other cars, recently deciding to downsize to be a one car family. We have no other car to fall back on. If there is a back order on a brand new 2017 Ford Escape, does that mean all the new Escape Titaniums having a problem?
The problem was detected by the salesman when we picked up the car and he was showing us the features. He couldn't get the temperature control to work; pulled around to the service dept. They tried to re-boot the computer (yeah, that never works), said they would ordder a replacement part for the computer. Now they said it is on back order! It is cold and snowing here, we really need the heater and defroster NOW. Today they said it would be about 6 weeks!! That is not acceptable. This is a brand new car and we have turned in our other cars, recently deciding to downsize to be a one car family. We have no other car to fall back on. If there is a back order on a brand new 2017 Ford Escape, does that mean all the new Escape Titaniums having a problem?
- Mary B., Cooperstown, NY, US