broken universal garage door opener

The universal garage door opener buttons integrated into the driver side sun visor never worked and was broken from day one. I must of tried around 50 times using various programming methods to program the garage door opener buttons in this vehicle to no avail. We even continuously pressed the learn button on the garage door motor as well. We finally took it in to the service department and reported the problem of how this feature failed to work despite following all the instructions listed in the owner's manual. He told us to keep trying some more and this time to back in the vehicle up the driveway. We questioned him as to why our other vehicle never had this problem. We completely followed his advice and tried around 30 more times to program the universal garage door opener to no avail. In the midst of having to do all this and being outside for an extended and abnormal amount of time during the winter, I landed up catching a cold. My face was in great discomfort from my severely dry skin that resulted from my runny nose. On the second visit they FINALLY agreed to replace the defective part with a new unit, which landed up working properly. FORD; your QUALITY SUCKS, and your SERVICE SUCKS too!!!!!