Vehicle stopped in roadway. Bad transmission at 64k miles.

- Tempe, AZ, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving 30 MPH, the vehicle started to shudder. The contact stated that after releasing the accelerator pedal the vehicle to respond normally. No warning light was illuminated. The contact stated that the failure persisted while driving the vehicle. The contact stated that a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the torque converter had failed, and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the failure. No additional assistance was provided. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 85,000.

- Beverly, MA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle was restarted; however, the vehicle unexpectedly reversed after shifting to drive(D). The vehicle was towed to a church parking lot. The contact stated that there was a fluid leak on the pavement. The check engine warning light was illuminated. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 104,000.

- Phoenixville, PA, USA

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train); however, the repair failed to prevent the failure. The contact stated that one year after the recall repair, while attempting to drive uphill, her grandson noticed that while attempting to accelerate the transmission failed to properly upshift while depressing the accelerator pedal. The contact was able to replicate the failure. The vehicle was taken to a local dealer where it was diagnosed with transmission and rear trailing arm bushing failure. The contact was informed that the rear trailing needed to be replaced, and the transmission needed to be replaced because metal shavings were found inside the parts. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 53,000.

- White Plains, NY, USA

Transmission just stopped in the middle of me turning at a red light to get off the road. No lights. No warnings. Apparently that-??s normal according to a Ford repair person. I was almost killed. Car wasn-??t parked when in park. Car jumped and engine revved when on the brake. Car wouldn-??t reverse. Ford says it-??s not a recall, but it sure wasn-??t anything I did. The car has 70k miles and has been babied. This needs to be fixed because they-??re not doing a thing.

- Haughton, LA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the contact noticed an abnormal sound coming from the vehicle. The contact stated that the check engine warning light then became illuminated. The vehicle was towed to the dealer where it was diagnosed with a fractured transmission axle, causing the transmission axle shaft to fail to operate as intended. The contact was informed that the transmission axle shaft needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,209.

- Denver, CO, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving on the highway at various speeds, the transmission was slipping into gear, and the vehicle started to jerk while accelerating. There were no warning lights illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, the contact was advised that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

- Portland, OR, USA

Transmission failed and burned after only 80,000 miles. Bought car used and only drove for 30,000 miles before it failed. I almost crashed on a busy road. The issue was confirmed by 2 service centers. Only 1 warning light saying oil change required the same day appeared.

- State College, PA, USA

Transmission went out. No warning. 145,000 miles. No lights on dash, nothing. Complete failure. Car started whining when accelerating out of nowhere, jerked really hard, and then failed completely. Have had it serviced and maintained regularly and always at the dealer. Ford is aware of the problem on these transmissions and doing nothing to fix it. Service department confirmed it-??s an issue they see with regularity. Transmission replaced by dealer at great expense and issue resolved.

- Wentzville, MO, USA

Vehicle currently has 86K miles. The transmission is being replaced for the SECOND time. Replaced for the first time 2/17/23 at 63206 miles (invoice included). The dealer also informed me that coolant is leaking into the engine block pursuant to Ford Technical Service Bulletin 22-2229 [XXX] ) but I would have to replace the engine at my expense. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- St. Charles, MO, USA

2017 Ford Escape SE Ecoboost engine failure. Check engine light came on, engine did not overheat, but continued to misfire and make strange noises and motions during idling. After diagnostics, it was seen as a coolant leak issue, they later found pistons in my oil pan. Cost is $11,000 and they won't help cover any cost despite class action lawsuits and recall campaign. My car is out of warranty by year. I only have 78,000 miles on it, again should not be happening to a vehicle with this mileage. This is an obvious manufacturer issue and huge safety issue that Ford should be held accountable for.

- Largo, FL, USA

The oil pump failed due to the coolant intrusion into the engine, causing low pressure and sludge. My mechanical breakdown warranty inspected it and will not cover the replacement due to the sludge. The check engine light came on and off after I hit 70000 miles, and I was alerted to a recall when I got my last oil change in March of 2024, but the Ford dealership stated I had no warranty and no recall to address.

- Mount Pleasant, SC, USA

Coolant intrusion into combustion chamber requires new engine. Verified by Ford dealer. Not covered by warranty. Ford technician states engine block manufacturer issue.

- Kansas City, MO, USA

Notice coolant reservoir was empty after warning light, refill coolant check reservoir couple days later low again. Research and come to find out common issue with ecoboost engines produced by Ford. Design flaw in the engine block that allows engine coolant to get into cylinders. Took car to Ford dealership were it issue was confirmed, coolant in cylinders. Dealership wants 9k to replace engine that has 71k miles on it. The car is unsafe to drive possible engine failure or fire.

- Madison Heights , MI, USA

Our car started slipping gears, jerking, take forever to accelerate, and would lose power. We took to dealership thinking it was a transmission. They told us no it wasn-??t the transmission and we needed the replace the fuel pump injector we did that. A week later SAME issues happened again they replaced the pump again. A month later SAME symptoms again this time they told us we needed our engine replaced. So we got a brand new engine in. A month later I lost power while turning onto to a highway and the dealership told me that it was the new engine breaking in. Not even 3 months later after the new engine being put in our car starts to act up with the SAME symptoms. We took it back since the engine was under warranty. They tell us we need a new transmission. We told them we knew it was the issue the first time around. We can-??t afford a new transmission after just putting a new engine in 3 months ago! Stay away from this year ford escape. Our car only had 116,000 miles and it-??s our family car so we can-??t drive it anymore cause we can-??t afford another big issue to be fixed. Mainly because we think the dealership doesn-??t want to admit their mistakes and won-??t resolve the issue for us. Can-??t believe the car has these two huge issues in one year let alone less than 6 months apart!

- Harvard, IL, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle began to jerk, and she heard an abnormal sound emanating from the engine compartment, after which the vehicle failed to accelerate above 5 MPH. Later, the contact received a notification from the ford app reading "Powertrain malfunction reduced power." No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the powertrain control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V444000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 158,000.

- Greenville, TX, USA

Transmission went out. No warning. 121,000 miles. No lights on dash, nothing. Complete transmission failure. Car started whining upon acceleration out of nowhere, jerked really hard, and then out it went. Have had it serviced and maintained meticulously. Ford is aware of the problem and doing nothing to fix it.

- Saint Paris, OH, USA

At approximately $24509.37 miles the engine broke a valve and damaged a piston (hole in piston). We were never notified about Ford Motor Company's "Customer Satisfaction Program" 21N12 & 19B37 and Technical Service Bulletin reference (Technical Service Bulletin) 22-2134 pertaining to 2017-2019 Ford Escape Models. I have a copy of the Ford Motor Company letter sent to all U.S. Dealers dated June 9 2022 that was recently given to me by another Escape Owner. I believe this is commonly known as a "silent recall." The engine damage occurred on [XXX] at [XXX] at the mileage listed above. I believe there was a Class Action Lawsuit filed against Ford Motor Company that I, as an owner of this vehicle, was not notified about as required by law. This issue needs to be investigated so I can file a claim and seek remedy for damage to my vehicle. All the Diagnostic Trouble codes on my vehicle match all the codes on Ford's Program 21N12 as referenced above. All information points to Ford Company admitting to a known engine design defect that affects my vehicle. I have attached as many documents as can find to date since my engine damaged occurred. The local Ford Dealership provided Diagnosis of the engine damage and said they were well aware of the trouble with this Model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Carmel, IN, USA

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust pipes. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 22N12 (Rattle Noise at the Transmission Bellhousing Area -?" Flex plate Cracks); however, the VIN was not included in the Customer Satisfaction Program. The manufacturer was made aware of the failure. The failure mileage was 84,000.

- Chesterton, IN, USA

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the contact became aware of white exhaust smoke coming from the rear exhaust pipes. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 22N12 (transmission fluid pump, and torque converter); however, the VIN was not included in the Customer Satisfaction Program. The manufacturer was made aware of the failure. The failure mileage was 113,000.

- Denver, CO, USA