10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
4 / 0
Average Mileage:
25,722 miles

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« Read the previous 20 complaints

problem #39

Aug 142019

Escape

  • 94,500 miles
A vehicle that just turned three years old is having extreme powertrain transmission failure and electrical sensor issues! I am having to replace the transmission in a car that has only 90,000 miles and is costing me over $4000 out of pocket! electrical error are happening from light malfunctions to bulb errors, cross sensors, and more

- Burton, MI, USA

problem #38

Jul 242019

Escape

  • 27,000 miles
When breaking with auto stop/start turned on, the engine will completely stall out and a notice will pop up on the information screen staying to put the car in park and manually start the car. I bought my car a week ago and this has already happened twice. It's very scary as it could happen anywhere. I did some research and there's a forum filled with others who have experienced this too, and yet, no recall to fix it. Picture attached is from the forum as I don't have my phone near me while driving to take my own picture.

- Sacramento, CA, USA

problem #37

Jun 252019

Escape

  • miles
Around 4-6 times in the past 8 months the car stalls out when I am at a complete stop. It flashes a message to restart the car. Each time this happened I put the car in park and restarted the engine. This has so far been effective. I reported this to the dealership but they told me there was nothing they could do since they could not replicate the problem. I attached a picture of the restart message.

- Rohnert Park, CA, USA

problem #36

Jun 262019

Escape

  • 65,632 miles
As an update to my previous complaint, the car has now been in the shop at Ford twice. The first time, the "fixed" the issue on the same day- they replaced a sensor that they said was bad and that we should have no more problems. The next morning, the same overheating message appeared and then again later that day. Got car immediately to the same Ford dealership. It has been one week since dropping it off. The first day, the service advisor called and said they had to reach out to Ford technicians because they had no idea what else it could be besides the sensor. Today, we received a call from Ford and was told they have not been able to duplicate the problem. Supposedly one of the technicians has driven the car 30 miles and has had no issues. We have multiple videos and shared them via text with the service advisor that showed the message we were receiving. This has happened 3 times now, in traffic while trying to accelerate, the "high engine temperature stop safely" suddenly appears and the engine basically shuts down, leaving you unable to stop safely at all.

- Lillington, NC, USA

problem #35

Jun 132019

Escape

  • miles
My Escape has the lift gate that opens automatically with the wave of a foot. A few months ago (Dec. 2018 I think) I was loading my groceries into the back of the vehicle when unexpectedly, the lift gate crashed down on my head and then continued to close. I had to drop to the ground to keep it from closing on me because it wouldn't stop. It hurt terribly but I didn't feel it necessary to go the er. I called Ford and a report was taken and I was told to take it to a dealer service department but I wasn't able to take it in at the time. Last week, I was again at the grocery store and a young man was loading my groceries while I stood and watched. Fortunately, I saw it coming this time before the lift gate crashed down on his head and I was able to push the button on the lift gate to stop it. I knew I had to deal with it then. I have a two year old grandson who could be decapitated if it closed on him. Yesterday, I took my car to the dealer I bought it from and just heard from the service department. Turns out when a foot is detected by the sensor; if the lift gate is open, it causes it to close. There is no sensor to make it stop if there's a body in the way. Per my service man, there's no way to disable the feature. It is unacceptable to have a lift gate that can come down unexpectedly and crush or decapitate anyone who happens to be standing under it. This is a major design flaw that has already hurt me and has the potential to be deadly to my grandchild. I had really liked this car til I realized what a hazard the lift gate is. I hope you can remedy this problem for us all before serious injury occurs.

- Bessemer, AL, USA

problem #34

Jun 162019

Escape

  • 63,579 miles
When pulling out onto a busy highway, the check engine light and safety information notification popped up stating the engine was at an unsafe temperature and to safely park right away. The engine then began to stutter and shut down within seconds. The car had just been started only minutes before and the engine temperature was not hot. We added coolant to the "max" and the car cranked up and ran okay. The next morning, upon starting the car the safety notification popped up in the dashboard immediately and the engine did the same thing. After research and speaking with our mechanic, we believe the coolant temperature sensor is bad.

- Lillington, NC, USA

problem #33

May 272019

Escape

  • 55,000 miles
When stopped at stop sign the vehicle will completely shut down and you have to shift vehicle into park and restart. This happens when you take you foot off the brake and the engine is supposed to restart but doesn't. typically it is very confusing for driver and other cars are expecting you to continue through intersection but you can't because you have to restart. Can lead to potentially putting in reverse instead of normal driving causing accident.

- Hudson, CO, USA

problem #32

May 022019

Escape

  • 8,100 miles
8000 miles. The auto start stop system will not restart after stopping. It has not restarted after stopping in intersection to make left turn. Also after stopping at stop signs and stop lights. And when stopped on a hill at a stop sign, the vehicle will not restart, and rolls out into the street with no power brakes or power steering. A truly unsafe car. Dealer finds no codes and cannot duplicate, so will not service.

- Naples, FL, USA

problem #31

Feb 192019

Escape

  • 19,000 miles
Fault lights come on and do not clear out consistently after an ignition cycle. Cruise control, blind spot warning, speedometer become non operational. Dealer has replace ABS module, battery and negative battery cable with no improvement. At times during initial startup, power steering is lost. Also vehicle would not start on 3 occasions. Issue occurs while car is in motion both during city and highway driving.

- Winter Garden, FL, USA

problem #30

Apr 102019

Escape

  • 62,000 miles
Car is randomly jumping to overheat after being in motion. Approx 5 mins of being on. Then violently shaking and cutting itself off. Driving out of an apartment driveway. Was told it was the coolant leaking, however it "solved itself" and I was sent on my way. This is now the second time this has happened. Upon research, it seems as this is a common issue with Ford.

- Marietta, GA, USA

problem #29

Mar 062019

Escape

  • 45,957 miles
When stopped at a light, the vehicle's auto start function fails to restart the vehicle. You get a message to put your car in park and turn the key to restart. This is a safety hazard which could result in someone getting rear ended.

- Red Lion, PA, USA

problem #28

Jan 152019

Escape

  • 45,000 miles
The stop/start system fails to restart the engine from a stop long enough to engage the feature. (car stationary). Failure to start unpredictable. Take your foot off the brake and an info screen warning appears and say to put car in park and restart engine. Could be hazardous as it takes time to allow the procedure after a light has gone green.

- Novato, CA, USA

problem #27

Feb 052019

Escape

  • 16,000 miles
Auto start stop sporadically ceases to work. It will not restart and vehicle directs me to put the automatic shift lever into park and restart the car. This is a safety issue as I might be rear-ended by the vehicle behind me who expects me to leave a stop sign red light, et al. Quickly. My wife puts the temporarily disables the feature every time she drives the vehicle. I forget when I drive it and then I stop at a stop sign or red light and (see above). This started happening in the 3rd year of our lease (September 2018)

- Farmington Hills, MI, USA

problem #26

Dec 172018

Escape

  • 34,000 miles
Starting in December when my car was at a stop light or stop sign, the auto stop/start told me to put my car in park and re-start the car. It has done this a few times after this. This could cause an accident like being rear-ended.

- St., MO, USA

problem #25

Feb 082019

Escape

  • 39,000 miles
Car stalls at intersections. This started happening in January and has happened 5-10 times since. Message comes up to put car in park to restart. This is extremely dangerous as I do not know if the car will restart and possible rear end accidents.

- Elma, NY, USA

problem #24

Dec 122018

Escape

  • 33,589 miles
Starting on Dec 12, 2018 my 2017 Ford Escape got an error message auto startstop shift to P restart engine. This occurs when the car is stopped at a red light/stop sign. Other variables are: Car in drive, foot on brake, lights on, heater on, seat warmers on, steering wheel heater on, radio and outside temperature below 40 degrees. Auto start stop system active. Instrument panel message instructed me to shift into park and manually restart engine, which I did. Engine restarted fine. No further error messages or indicator warning lights were displayed. This happens two or three times a day in the morning. Once this happens it will not do it any more that day. Have taken the car in to the dealer they can not find anything wrong with it. The can not recreate the error to see what it is. They have checked the battery and alternator. It has occurred everyday since Jan 25, 2019. Very dangerous condition, being disabled in traffic when expecting to accelerate away from a red stop light after it turns green. This is a hazard for potential rear end collision.

- Chesapeake, VA, USA

problem #23

Jan 012019

Escape

  • 37,000 miles
'auto startstop' would not restart engine from this month, approximately once a day. Instrument panel message shows me to 'auto startstop, shift to P, restart engine'. after shifting to P and restarting engine, the engine works well. I feel so dangerous to restart engine by changing transmission shift because it happens at intersections.

- West Bloomfield, MI, USA

problem #22

Jan 212019

Escape

  • 10 miles
2017 Ford Escape titanium 2.0 ecoboost the engine just stalls in the middle of traffic, waiting at light, driving in the parking lot. A message will come on the dash "auto startstop shift to P restart engine." This has been happening more and more lately. Plenty of people out there are complaining of the same issue.

- Washington, IL, USA

problem #21

Oct 012018

Escape

  • 129,000 miles
My 2014 Ford Escape titanium has a malfunction of the HVAC actuating assembly. My local mechanic diagnosed the problem and referred me to tsb 17-0004 (Jan. 13, 2017) and said that I should take my car to the dealership. Three local Ford dealerships told me this expensive repair was not covered by the manufacturer since the car was outside of normal warranty. The vehicle has no blowing heat due to the malfunctioning actuating assembly and related components. The defrost does not work and creates a hazard in cold weather. You can not drive the vehicle safely with the windshield fogged or iced up. Since this is a safety issue Ford should cover the repair and tsb 17-0004 should be updated accordingly.

- Center Tuftonboro, NH, USA

problem #20

Aug 022018

Escape

  • 40,000 miles
The rear windows have gone out twice and now the passengers window they won't roll down and sometimes won't roll up. I've called Ford dealer and advised me that I have to pay for repair. I'm on a fixed income and cannot afford to get repaired.

- San Antonio, TX, USA

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