In 2020 I bought (2) pre-owned Ford Escapes for our 2 daughters, one now living in Eugene and the other in SF. One was a 2017 City of Seattle motor pool vehicle with just 4,000miles on it that my daughter in Eugene owns. The other was a 2018 lease return with 18,000 miles on it that the daughter in SF owns. Late in 2024, the 2018 began to act up. The check engine light came on and the car began to miss badly. It was repaired by a local SF shop, telling us that one of the spark plugs had failed. It ran fine out of the shop, but 6 weeks later the same thing began to happen again. This time we took it to a Ford dealer and were told that the 2017 and 2018 1.5 L Eco Boost model engines had been manufactured incorrectly, and that coolant leaks through the block into the cylinders. We were told it needed a new motor, but that Ford had issued a recall for this defect and that it would be covered 100% by Ford.
Fast forward 8 months, and the 2017 experiences the exact same issue: misfiring spark plug, coolant leaking into the cylinders-and the engine only had 49,000 miles on it. Again, we were told that it needed a new engine. When Ford issued the recall, they stated that the recall was only good for only 7 years from the date of sale, or 84,000 miles. My daughter's 2017 Escape was now 7.5 years old, with only 49,000 miles on it- AND FORD REFUSED TO HONOR THE RECALL BECAUSE THEY SAY IT'S PAST THE 7-YEAR MARK. The company acknowledges that the 1.5 L Eco Boost motors that were installed in the 2017 and 2018 Escapes were not manufactured properly, admitted this by issuing a recall and free replacement engine for the faulty engines- but they capped the recall warranty at 84,000 miles, or 7 years from date of sale- blatantly discriminating against drivers like our daughter who only drove her car 6,500 miles a year between 2020 and 2025.
This is blatant discrimination against drivers that drive less than 12,000 miles a year. Anyone with a brain knows that engine failure is a result of the number of miles a car is driven, NOT the number of days since it was sold at the dealership. The dealer has told me that a replacement engine will be $12,000 for parts, tax and labor. This is bullshit. A car with 50,000 miles on it that has a recall issued on its engine for up to 84,000 miles should be covered for replacement up to that 84,000 mile mark, irrespective of the number of days since it was sold at the dealership. Please let me know what we can do to hold Ford accountable for its faulty workmanship. Who agrees with me?
In 2020 I bought (2) pre-owned Ford Escapes for our 2 daughters, one now living in Eugene and the other in SF. One was a 2017 City of Seattle motor pool vehicle with just 4,000miles on it that my daughter in Eugene owns. The other was a 2018 lease return with 18,000 miles on it that the daughter in SF owns. Late in 2024, the 2018 began to act up. The check engine light came on and the car began to miss badly. It was repaired by a local SF shop, telling us that one of the spark plugs had failed. It ran fine out of the shop, but 6 weeks later the same thing began to happen again. This time we took it to a Ford dealer and were told that the 2017 and 2018 1.5 L Eco Boost model engines had been manufactured incorrectly, and that coolant leaks through the block into the cylinders. We were told it needed a new motor, but that Ford had issued a recall for this defect and that it would be covered 100% by Ford.
Fast forward 8 months, and the 2017 experiences the exact same issue: misfiring spark plug, coolant leaking into the cylinders-and the engine only had 49,000 miles on it. Again, we were told that it needed a new engine. When Ford issued the recall, they stated that the recall was only good for only 7 years from the date of sale, or 84,000 miles. My daughter's 2017 Escape was now 7.5 years old, with only 49,000 miles on it- AND FORD REFUSED TO HONOR THE RECALL BECAUSE THEY SAY IT'S PAST THE 7-YEAR MARK. The company acknowledges that the 1.5 L Eco Boost motors that were installed in the 2017 and 2018 Escapes were not manufactured properly, admitted this by issuing a recall and free replacement engine for the faulty engines- but they capped the recall warranty at 84,000 miles, or 7 years from date of sale- blatantly discriminating against drivers like our daughter who only drove her car 6,500 miles a year between 2020 and 2025.
This is blatant discrimination against drivers that drive less than 12,000 miles a year. Anyone with a brain knows that engine failure is a result of the number of miles a car is driven, NOT the number of days since it was sold at the dealership. The dealer has told me that a replacement engine will be $12,000 for parts, tax and labor. This is bullshit. A car with 50,000 miles on it that has a recall issued on its engine for up to 84,000 miles should be covered for replacement up to that 84,000 mile mark, irrespective of the number of days since it was sold at the dealership. Please let me know what we can do to hold Ford accountable for its faulty workmanship. Who agrees with me?
- Barry S., Camano Island, WA, US