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We purchased the 2017 Ford Escape on 5/22/23 with approx. 100K miles. By early July, a message ‘High Engine Temperature-stop safely’ appeared on the screen. It was towed to our local mechanic and we were told that the coolant was leaking into one of the cylinders and the engine needed to be replaced. We were quoted over $11K! We then talked to the dealership where we purchased it and they recommended we take it to an actual Ford dealership. Since the dealership was not local, we had to have it towed for $369. There, we had the engine replaced for $8195.00.
This was a nightmare as we only had the car for approximately 40 days after purchase. It has been a financial nightmare. This is a defect that Ford is aware of but will only pay for repair if car has 84k or less miles. What kind of car will need a engine at 100K miles! With what we paid for the car and the repair cost, we could of purchased a later year model. But as of this, we will NEVER purchase another Ford in this family again. I am so disappointed on how Ford treats their customers.
- Patty L.,
I bought a used ford escape in April 2023. Coolant has been leaking into my engine and my suv engine has completely died. I paid $25,000 for this vehicle 5 months ago and have only drive 3000kms. I have been without a vehicle for almost a month now. Now I am having to get a second loan to pay for a new engine. Which is estimated at $8000 CAD. How do I join a class action-law suit against Ford? Can I be reimbursed for this through Ford as it seems to be a flaw with their vehicle.
Edmonton, AB, Canada