I've only had the car for three years and I'm still making payments. The first problem started with getting gas. Every time I go to restart the car after getting gas, it won't start. I have to try 3 more times before it finally starts. Mechanic said it's a evap line issue. This is also effecting the auto-start feature. The next problem was overheating, turns out the antifreeze is leaking into the engine. After research I found out this is a common problem with 2017 Ford Escapes! No recall for this issue from Ford and the estimated cost to fix UT is over $5,000!! Send Help!!! Expected better from Ford!

I purchased the 2017 Ford Titanium brand new from a Ford dealership. I also had the maintenance service so every service was done by the dealership. Due to Covid, I had not driven the car much so it only has 39,777 miles on it. On the evening of Nov 9th, I noticed the car sputtering a bit when pressing on the gas while on my way home and the engine light briefly came on and then went away. The next morning, on the way into work, it was much worse and the car started to periodically shake while driving it. It was less than 7 miles to the dealership so I took it straight there where it remained for nearly a week before they could take a look at it.

I just got word (17th) that coolant has leaked into the cylinders and that I would need to replace the long block and some other items for a total of $7,641.17. They are filing something called a "GCCT" where they approach FORD with my issue and ask for them to cover the replacement. The service tech said "if anyone should get help with this is would be your case". They have no time frame, I have no car, and they can't provide a loaner car.

I'm very disappointed that I spent nearly $40,000 on a top of the line Ford Escape, have only put 39,777 miles on it, and have had every single service done at the dealership and less than one year after my powertrain warranty and extended service are up, I have coolant leaking into my cylinders. I have NEVER heard of such an issue with any other car brand/make/model out there. Seeing that I'm not the only one, this MUST be a default in the manufacturing or design of the car itself. The 1.5L engines seems to have reached some sort of settlement. It appears the 2.0L engine needs to be addressed.

At this point, we are going to wait to hear back from Ford. I've used this dealership for my last four vehicles and my last two cars have been Fords. If they don't make this right by replacing my engine at no cost to me, you can bet I will never purchase a Ford again and will tell everyone I know in person and on social that the cars are not reliable and that Ford doesn't fix their mistakes.

I'll update this post when I hear back, hopefully with good news. Wish me luck!

Purchased car for my daughter in May 2021 with 46,000 miles on it. Shortly after purchase she got a check engine light and drove it into the service drive at Bill Utter Ford. They cleared the code and told her there was no issue but to bring it back if condition continued. I had purchased an extended warranty at the time of purchase (Warranty is with Apex Pro and cost me $1,900. Do Not ever purchase anything from these crooks). Less than two years later, she told me the heater wasn't heating the car so I checked the coolant level and found the tank empty (no coolant smell or stains in driveway). I topped off the coolant and re-checked the next day to find the level had dropped about an inch in the tank.

Took the car in for service and was told the long block had to be replaced due to coolant leaking into the cylinders. I was told my extended warranty would cover this. Warranty company demanded oil change receipts and I found several but was missing one and realized my dad changed the oil for her while, I was away on business. Warranty company refused to pay saying the interval between documented changes exceeded the max by 100 miles. Dealership was zero help.

Did some research to find the 1.5 ecoboost was being replaced at no cost by Ford but not the 2.0. Even though the issues were identical! Called Ford, no help. Argued with warranty company to no avail, even though this was a documented issue having zero relation to oil changes. Ended up paying the $7400 cost out of pocket and tried to join class action suits but was told they would let me know if anything was ever resolved. Been a loyal Ford man for many years but after this I will NEVER own another Ford. Baffles my mind how this can be legal. Ford knows about the issue (identical service bulletin for 1.5 and 2.0) and refuses to own it. Why only cover the 1.5?? I have never been this upset about any purchase in my 59 years of life.

Ford, if you are paying attention, I intend to get my money back one way or another. You have an opportunity to do the right thing for me and all the others who have been royally screwed by Ford Motor Co. Know that until you make this right, everyone I talk to about cars will hear my side of this story.

We purchased the 2017 Ford Escape on 5/22/23 with approx. 100K miles. By early July, a message ‘High Engine Temperature-stop safely’ appeared on the screen. It was towed to our local mechanic and we were told that the coolant was leaking into one of the cylinders and the engine needed to be replaced. We were quoted over $11K! We then talked to the dealership where we purchased it and they recommended we take it to an actual Ford dealership. Since the dealership was not local, we had to have it towed for $369. There, we had the engine replaced for $8195.00.

This was a nightmare as we only had the car for approximately 40 days after purchase. It has been a financial nightmare. This is a defect that Ford is aware of but will only pay for repair if car has 84k or less miles. What kind of car will need a engine at 100K miles! With what we paid for the car and the repair cost, we could of purchased a later year model. But as of this, we will NEVER purchase another Ford in this family again. I am so disappointed on how Ford treats their customers.