10.0

really awful
Crashes / Fires:
5 / 9
Injuries / Deaths:
4 / 0
Average Mileage:
24,956 miles

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« Read the previous 20 complaints

problem #579

Mar 012024

Escape

  • miles
Their vehicle-??s engine has a defect in the design created by Ford Motor Company that results in coolant leaking into the cylinders which causes engine failure, corrosion, and fire, which causes a severe safety risk to passengers and other vehicles and persons unless a new engine without the defective Ford design is placed into the vehicle. Numerous other Ford vehicle owners with vehicles containing the defective engine have reported the exact same failures and coolant leaks, as determined by Ford service technicians or other auto repair technicians. Ford as the manufacturer knows of their defective design but refuses to replace the engine through their expense by recall or other means. The check engine light is illuminated due to the engine misfiring because of the coolant leak, which causes failed emissions tests and does not allow me to be able to register the vehicle according to state and county requirements. Attached are a picture of the current engine-??s defect and a new engine. The defect in the old engine is a slit cut into the wall between cylinders. This compromises the integrity of the cylinder walls and engine as a whole. The newer engines are manufactured after 2020 and they have removed the defective slit and replaced it with a drilled hole that doesn-??t compromise the engine.

- Orem, UT, USA

problem #578

Nov 272023

Escape

  • miles
Brought vehicle in for check engine light. Ford mechanic stated that the engine is failing due to coolant leaking into the cylinders, and that this is a known problem. Vehicle stalled and is no longer operational.

- Alexandria , LA, USA

problem #577

Feb 212024

Escape

  • 84,613 miles
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the engine idled rough and the engine misfired. The contact stated that the check engine warning light was flashing. The vehicle was taken to a local mechanic and a diagnostic test was performed. The mechanic tested the cylinders and found a loss of compression in cylinder #2. Additionally, the cylinder wall was cracked. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 84,613.

- Kingsport, TN, USA

problem #576

Dec 262023

Escape

  • miles
In December 2023 my 2017 Ford Escape began running rough and misfiring. I took it to a Ford approved garage for inspection since I couldn't get in to the dealer until January. The garage was able to read the check engine light and found a short block coolant intrusion. When he called the Ford Company he was told there was a Customer Service Program [XXX] on this vehicle. He was also told I missed the warranty date by 15 days even though I was 30,000 miles under the mileage warranty. Ford has acknowledged this issue occurred at their Louisville plant. I received a case number from Ford - [XXX] and scheduled a diagnostic with the dealer. The soonest I could get it in was 2-6-24. They agreed with the Ford garage and told me I needed a new engine, water pump, and oil repair. The car was not safe to drive due to all of these issues. After multiple calls to Ford, they will not honor this Customer Satisfaction Program due to the warranty date of the program. The car did not act up until December 2023, so I had no reason to take it in for this problem. Each Customer Service Rep I spoke to acknowledged that this was their responsibility but they couldn't do anything to help me. They directed me to report this to the NHTA indicating it would force their hand to do the right thing. I was forced to pay almost $9000 in repairs, simply because I didn't drive my car into the ground and force the problem to the forefront. I am assuming I am not the only on with this issue. Please see the attached documents and thank you for any help you can offer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fort Collins, CO, USA

problem #575

Feb 242024

Escape

  • miles
Vehicles warning lights and sound went off on my wife, scaring her and my grandson. I was sick in bed so she contacted my neighbor who took antifreeze and it took a gallon to fill it up. Two weeks later it took another gallon. After inspection of the car and finding no leaks he hooked up a code reader and got misfire in #3 cylinder. I then searched the internet and found incident after incident about the 2.0 Ecoboost engines. Even on your web site I found 85 complaints about ecoboost engines. FORD should be held to their own standard and replace these engines with the newer engines that have been researched and proven to solve this issue.

- Church Hill, TN, USA

problem #574

Apr 202022

Escape

  • miles
Because Ford company has used peanut oil I have rodents getting into my car causing major damages

- Louisville , KY, USA

problem #573

Feb 202024

Escape

  • miles
Engine light started coming on and off and it started to run rough on startup. I took it in for servicing and was told coolant was leaking into the engine. Following the inspection, car now runs very rough and I am not longer safe to drive it. The repair is $8000! Ford offered to pay $3000 of that -- not good enough considering that the car has 50910 miles on it and has had all recommended servicing and it is a known Ford defect. Yes, the car is available for inspection upon request. Yes, I feel that my safety and that of my 11year old were compromised with a known defect as I have since learned that this is well-known problem. Yes, the vehicle has been inspected by ford. The warning was the enigine light coming on.

- Long Beach, CA, USA

problem #572

Oct 162023

Escape

  • 130,000 miles
The contact owns a 2017 Ford Escape. The contact stated that while his son was driving at an undisclosed speed, the engine seized. The vehicle failed to restart, and the contact's son was stranded on the side of the road. The vehicle was towed to the residence. The contact-??s son checked the coolant level, and the dip stick. The dip stick had oil on it. The dealer was informed of the failure. The contact was informed about TSB: 21N12 and the contact's vehicle was not associated with the TSB. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The contact was also advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 130,000.

- Rockwood, TN, USA

problem #571

Oct 012023

Escape

  • miles
Coolant is leaking into the cylinders. This seems to be because of a defect in the way the engine was cut from the manufacturer.

- Dale, TX, USA

problem #570

Feb 012024

Escape

  • miles
The coolant has leaked into the engine causing engine defect

- San Pablo, CA, USA

problem #569

Feb 022024

Escape

  • 61,000 miles
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact noticed the loss of engine power. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was informed about TSB: 21N212. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 61,000.

- South Lyon, MI, USA

problem #568

Feb 092024

Escape

  • miles
Leaking coolant into cylinder causing misfiring and bad 1.5 liter engine. $8000 to replace ford knows of the issue with these motors but won-??t do anything about it they need to be responsible for this.

- Watertown, NY, USA

problem #567

Feb 012024

Escape

  • miles
There is a major design flaw where the coolant leak causes the engine housing to crack usually around 70,000 MI which is why I feel like I was sold a lemon because they sold this car to me without telling me anything about this at 64,000 miles throwing in a powertrain warranty I guess to cover up the rip off they probably won't even pay for the $7,000 repair. So now I pay $12,000 on this car and owe $10,000 more and only got to drive it for about a month and a half before a problem started happening and now my dealer has had my car for over a month and simply tells me every time I call that they don't know what's wrong with it even though they're being sued in 12 States for this issue and there are thousands of escape owners complaining about this very thing online. So it's obvious that Ford just doesn't want to add one more car to their phone book of course they've had to recall not to mention this is my second lemon in a row owning a contour before now where they got caught lying about the transmission that was in that vehicle were they held my car for over 6 months before fixing it. But my symptoms are my fluid is empty as soon as I put them in my engine runs hot as soon as I turn it on and shuts itself off which means I could have died if I was on the highway when this happened and now I have a car that I spent $24,000 on in the long run that I got to drive for about 2 months with it being in the shop the rest of the time. If you would like in detail information feel free just to Google The escape issue online and you will see thousands of reports from Ford owners complaining about the exact same thing happening the exact same way almost like one person wrote it and copied it a thousand times.

- Pine Bluff, AR, USA

problem #566

Feb 172023

Escape 4-cyl

  • miles
Coolant leaking into cylinders 3&4 miss fire on plugs 3&4 as well. Check engine light come on and goes off by itself quite a bit. There have been no incidents or accidents causing such a problem. The contact wants to know if his vehicle has been reviewed by anyone to determine if it fits in the criteria of getting repaired by ford.

- Ignacio, CO, USA

problem #565

Feb 012024

Escape

  • miles
TSB 22-2229. Coolant intrusion is cylinder one due to engine design flaw. Long block needs to be replaced. Please issue recall.

- Boulder, CO, USA

problem #564

Feb 122024

Escape

  • miles
July 2022, check engine light came on. Vehicle taken to dealer where purchased (Scott Peterson Ford-Sturgis, SD). They found the code indicated #1 cylinder misfire, running and upon start up. They cleared codes and could not duplicate the misfire. Said they could not figure out the issue and sent us back on the road. The vehicle was still under factory warranty. We continued to use the vehicle with check engine light coming on and going off occasionally. The check engine light appeared in Sept 2023. We had the spark plugs changed and the coolant system flushed at our service station. The check engine light went off. It would come on again, go off, sporadically. Then in January 2024 the check engine light came on and the heater wouldn't work. We checked the coolant level and it was almost completely out. We filled coolant back up, the check engine light went off, and all seemed good. Within 2 weeks the check engine light came on again and the coolant was completely out. No leaks noticed anywhere. I researched and found lots of articles/lawsuit against Ford for this very issue. It included potential fire issue from engine overheating and more. We returned the vehicle to the dealership (now Wareing Ford Sturgis) and they indicated it was probably a leak into the engine itself, which was a known problem by Ford and the dealerships. They mentioned some customers were buying extended warranty coverage before having the dealership diagnose the problem and that it could save us a lot of money. I said that was dishonest and not something I would do. They then diagnosed the issue and they were correct, coolant was leaking into the engine and had caused engine failure. The repair estimate is $13,000. I have complaint filed w/ Ford, which is saying the car is out of warranty. They said to keep our receipts in case Ford ends up having to pay. I said I want it covered under warranty, engine only has 56k miles and we brought it in with problem while still under warranty in 2022.

- Summerset, SD, USA

problem #563

Jan 232024

Escape

  • miles
My vehicle experienced catastrophic engine failure. This is a known issue from Ford in which coolant leaks into the engine and causes issues. They have posted bulletins about the issue but there has been no recall. I experienced no warning signs such as check engine lights or any issues that would have prompted me to bring my vehicle into a shop to get repaired. The vehicle has been inspected and confirmed by an independent service shop as well as a certified Ford dealership. The issue that occurred correspond with Ford bulletin 22-2134, 21N12, and customer program number 19B37

- Monticello, MN, USA

problem #562

Sep 152023

Escape

  • miles
Engine check engine came on and found coolant low, refilled, and 2 weeks later coolant low again. I suspected coolant leaking into the engine since no coolant on the ground. Dealership confirmed this and said new engine block is required. It is a 2017 Escape with only 33,000 miles now. It is ridiculous that Ford knowingly went into production with this bad engine design which they redesigned later. I found out that there was a TSB to replace the engine block. Ford knows the engine is an issue and only fixed some of the vehicles as the issue happens. However, my SUV has no warranty and I was told engine replacement is not covered. This poses a risk to my daughter with the possibility of engine fire if coolant burns out, not to mention hesitation at lights while turning that can cause an accident. SUV is available for your inspection. I feel Ford issued a TSB to prevent a recall so they do not have to address problem with all the vehicle. NHTSA should force this recall or force Ford to expand TSB to all affected vehicles with no limit. Communication with Ford Dealership and Ford Customer Relations is available.

- Macomb, MI, USA

problem #561

Jan 272024

Escape

  • miles
Engine warning light came on while driving. Vehicle is operable but service department has indicated coolant intrusion needs new engine short block replaced to operate the vehicle. This is our only transportation and we have been advised not to drive the vehicle as the engine could seize up at any time.

- Rantoul, IL, USA

problem #560

Jan 262024

Escape

  • miles
Vehicle was being driven. All of a sudden the vehicle made a shudder, started misfiring, and the check engine light came on. Because of the power loss, the vehicle behind me almost rear ended us, because we were at full speed (60 mph) and on a steeper inclined road. The incident happened on 1/26/2024 and the vehicle was taken to the dealer on 1/27/2024 only to be told that the vehicle needed an engine cylinder block replacement due to a failure that Ford Motor Company was aware of. To this date, I have received no recalls or warnings of this issue. This is a. $6,000-$8,000 repair that the dealership is not even willing to do.

- Coeburn, VA, USA

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