The contact owns a 2017 Ford Escape. The contact stated on a several occasions while driving at various speeds, the contact became aware of an abnormal burning odor. Additionally, the check engine warning light was illuminated intermittently for approximately three months. The vehicle was taken to two dealers, where it was diagnosed that there was a coolant intrusion in the engine cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was 56,000.

- Moore, OK, USA

The KNOWN issue with the 1.5L ecoboost engines happened to my 2017 Escape at 79k miles right after having a the transmission shifter cable bushing recall fixed. Coincidentally, it didn't have the extensive issue before bringing it in for the recall and also, coincidentally, my warranty expired last month and they told me it's my problem.

- Lenoir City, TN, USA

Vehicle indicated on the on board information screen that the engine has misfire and service engine soon. Inspected and noticed coolant lower than normal and engine would idle different. Took to dealer for check engine light. Inspected by certified technician and was told the coolant was "washing the cylinder walls of cylinder 2 and dripping into cylinder 3 causing misfire and coolant to enter the combustion chambers and exhaust system ". Fords only fix to this was a complete engine replace. Quoted $8500 to replace. Was told by service writer that Ford has known about this problem on numerous models and passes the repair bill to the Customer with no help. This vehicle transport my 3 children and wife daily. After further review this could cause the engine to over heat cause the oil to become a the cooling solution until it the vehicle will stall and could bust in flames. One engine code indicated that the Evap system has malfunction and could not release the gas vapors from fuel tank. Which will cause the tank to explode with no warning. I bought this vehicle brand new and had services done when needed. 122k miles on a 6 year old vehicle and needing to replace a engine is not suppose to happen especially with a manufacturer that claim they are the leading manufacturer for the most sold and safest vehicles in America.

- Commerce, GA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The contact related the failure to Customer Satisfaction Program: 21N12 Short Block Replacement After Coolant Intrusion (Engine and Engine Cooling); however, the VIN was not included. The failure mileage was approximately 56,767.

- Davenport, FL, USA

I was pulling out on the to the highway and my car just instantly died I barely got it off the road. If someone would have been behind me there would have been a crash I just got lucky. No warning signs no nothing. I had to get my engine replaced because of the coolant leak this is a problem most people are having. I just seen you recalled some 20 20 22s 23s for another problem why can you guys not recall these engines with the coolant leak I have spent thousands to fix this problem Ford needs to pay people back for this problem. Please do something with these engine coolant leaks. So many people are complaining and no one's doing anything. That's not cool when someone's driving and your car just instantly dies on the highway I was just lucky I was able to just Coast to get it off the road.

- Washington, MO, USA

I have a problem with my coolant leaking in the engine of my 2017 Ford Escape SE. case, [XXX] is from ford I have contacted ford several times on this issue. My vehicle is currently in the shop now since 11/14/2023. Ford says they are not going to fix my vehicle and it's a known issue I have included the service bulletin from Ford's website below. Any help getting my vehicle fixed would be greatly appreciated. I am also having problems with my transmission. VIN NUMBER [XXX] Bulletin [XXX] ? Number: TSB [XXX] ? Date: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Broken Arrow, OK, USA

Ford Escape 2017 with 2.0 eco boost engine started and ran rough for a few minutes. After driving the check engine light came on. Took to Tuffy who said it had coolant in #3 cylinder after sitting overnight. They would not repair so took to Firestone who verified and found #3 spark plug with heavy deposit and failed coil pack. Fixed. Check engine light came on again. I refilled the coolant reservoir and light went off. The engine tried to stumble and stall a few times which messes up the power steering. Took to dealer who charged for their mechanic to verify what I already paid for. They quoted $8,400 for a long block replacement. If you have a leaky head gasket, why do you need a long block"?" Because the block has coolant slits between cylinders which cause the head gasket to fail. After 2017 there is a design change. Ford says they have campaign 21N12 for 1.5L engine but nothing for 2.0L. This is a LEMON law defect. It has only 71,000 miles. I suppose that I will be filing class action and lemon case.

- Cape Coral, FL, USA

Head gasket failed causing coolant to leak entirely. A KNOWN DEFECT.

- Moreno Valley, CA, USA

Several misfires causing lack of power and sudden deceleration in traffic. Coolant leaking into cylinders causing misfiring.

- Wentzville, MO, USA

Running rough with no MIL warning light. Possible engine issue as described by the below TSB: Ford TSB 22-2229 Make: Ford Number: 22-2229 Title: 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke and/or Illuminated MIL Date: 6/9/2022 Models: 2015-2018 Edge SE 2015-2018 Edge SEL 2015-2018 Edge Sport 2015-2018 Edge Titanium 2015-2019 Escape S 2015-2019 Escape SE 2018-2019 Escape SEL 2015-2019 Escape Titanium 2017-2018 Fusion Energi Platinum 2015-2018 Fusion Energi SE Luxury 2015-2019 Fusion Energi Titanium 2017-2018 Fusion Platinum 2017-2018 Fusion Platinum Hybrid 2015-2019 Fusion S 2015-2018 Fusion S Hybrid 2015-2019 Fusion SE 2015-2019 Fusion SE Hybrid 2019 Fusion SEL 2019 Fusion SEL Hybrid 2017-2019 Fusion Sport 2015-2019 Fusion Titanium 2015-2019 Fusion Titanium Hybrid Summary: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.

- Bel Air, MD, USA

Received a warning on vehicle. However when diagnostics were run through the Ford's onboard system everything came back as normal. Went to find out what code was appearing. The code stated that the spark plugs needed to be replaced. Had all four replaced, but noticed that the coolant level had dropped off suddenly without warning, no notification notice in car, and the only reason I found out was my vehicle's temperature gauge was increasing quickly. After filling it up with coolant a second time and the check engine light not resetting after the spark plugs replacement, all of a sudden white smoke and smell came out of the exhaust. Knowing something was not right, quickly shut off vehicle, and called a local Ford dealership to verify that my Ford Escape with less than 74,000 miles on it had blown a head gasket!!! Even though the 2017 - 2019 did have a recall for this exact problem it ONLY APPLIED TO THE 1.5 ENGINES AND NOT TO THE 2.0 ENGINES!!! Why is that when there are a high number of complaints for the exact similar problem as mine?

- Bristow, VA, USA

Engine small block cracked due to coolant intrusion which Ford issued program 21N12 but now is refusing to repair due to slightly over mileage.

- Livonia, MI, USA

2017 Ford Escape Titanium. As I understand it from my Ford Service Representative: My heat was not warming up and when I noted it back in November, the soonest appt was 12/19/2024. I took my 2017 Ford Escape in to have the heat issue diagnosed on 12/19/2023. The coolant and antifreeze was leaking into the 2nd cylinder compartment from a small crack in the cylinder compartments. I have this serviced routinely per MFR. This appears to be a flaw in the Ford designed 4-cylinder engine block for the 2017 Escapes and they have since gone back to the previous engine coolant delivery system because this weakens the integrity of the cylinder compartment and these "cracks" were happening causing the fluids to leak into the piston compartment. I have an extended warranty, though I did not realize it was not a Ford extended warranty, but a 3rd party ESP. My ESP will pay for the major components of replacing the engine and labor costs, however does not cover "single-use" items like hoses, fluids, brackets, etc. to put in the new engine. I requested Ford to assist me with the $425 OOP expenses this will be, and they refused. I only have 30,000 miles on this engine and am very concerned that this should be placed on recall and Ford should pay for all 2017 Ford Escapes and other Fords that had this flawed designed 4-cylinder engine coolant delivery system.

- Missoula, MT, USA

The contact owns a 2017 Ford Escape. The contact stated that when he started the vehicle, the check engine warning light illuminated. The contact also stated when he started the vehicle, he became aware that the engine was misfiring. The vehicle was also consuming an excessive amount of coolant. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle was scheduled for a diagnostic test later in the week. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.

- Canonsburg, PA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 15-20 MPH with his 5-year-old son in the rear passenger-??s seat, the vehicle lost motive power intermittently. Additionally, the RPMs were fluctuating. The check engine warning light was illuminated. The contact pulled into a parking spot. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The contact stated that the engine was replaced; however, the failure increased more frequently. The contact stated that the vehicle was shuddering and vibrating significantly while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,285.

- Moreno Valley, CA, USA

I started the vehicle and the engine was shaking, it had reduced acceleration and power while driving and the engine light started flashing with engine making popping noises and car bucking. I could not stay up with cars on freeway and after stopping would barely accelerate. I had to wait till traffic was not coming to turn across oncoming lanes to prevent being hit. I limped it back home and found low coolant and misfire codes for cylinders 2 and 3. I am a 25 year ASE master certified auto technician, I pulled spark plugs and found coolant in cylinders 2 and 3. Engine was not overheating. this vehicle has 62120 miles. I found many complaints online for this issue.

- Newcastle, OK, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact used a diagnostic scanner to diagnose the vehicle and retrieved a code that indicated that coolant was leaking into cylinder #2. The contact checked the coolant level and noticed that the coolant level was low. The coolant reservoir was refilled. The contact stated the coolant level dropped low again. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into the engine and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 83,000.

- Long Island, NY, USA

Coolant leak into the engine, the irreparably damages the engine. Ford refuses to repair.

- Pembroke Pines, FL, USA

Car misfires and loses coolant due to antifreeze intrusion into the engine. Engine warning light came on, concern of overheating. I have taken it to a car dealership and they have said yes, it is a know problem. There was a customer satisfaction program-21N12, that replaced customer satisfaction program 19B37-Supplement #4; that references Technical Service Bulletin 22-2134, of which I was never made aware of the 21N12 customer satisfaction program that offered a one time repair to affected vehicles by November 30, 2022. I did not receive the paperwork, sample letter sent is dated June 9, 2022, thus making me unaware of the dire issue and offer for repair. I do not know if my car was experiencing the problem then, but I would like to have know there was a known engine concern from Ford. Instead, I have had the following timeline since not receiving the notification: Extended Warranty expires: February 2023 Replace Water pump, costing $1666.82 in May 2023 Replace Auxillary pump, all vehicle filters, and spark plugs in August/September 2023. Found out about Customer Satisfaction Program 21N12 and know engine issue in September 2023. Vehicle will now not start. I continued to own my car that had an extended service warranty expire in February 2023.

- Perry, MO, USA

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked in the driveway, the contact attempted to start the vehicle however, the vehicle failed to start. The contact stated that the check engine warning light illuminated. The contact stated that after several attempts, the vehicle started, and he was able to drive the vehicle for several days. The contact stated that the coolant reservoir and the radiator had to remain full of water to prevent the vehicle from overheating. The contact stated that the most current failure, the vehicle failed to start, and there was white smoke coming from the engine compartment. The contact checked the engine fuel level and there was a white creamy substance on the dipstick. The vehicle was towed to the dealer where it was diagnosed with oil leak in the cylinder and a cracked engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 98,686. The VIN was unavailable.

- Vancleave, MS, USA