On [XXX], I needed to add a small amount of coolant to the reservoir. Mileage was approximately 69,000. On [XXX], I added more coolant, and then began adding small amounts every week or so. Mileage was approximately 91,000. Sometime in early 2024, I noticed rough idle at start-up, lasting 5-15 seconds. In mid-April, I noticed some white tailpipe smoke. Also mid-April, check engine light came on. After relaying these symptoms to my grandson, who was a Ford dealer mechanic, I made an appointment for service. On the way to the dealer, the car had poor performance and the cruise control feature would not turn on. On April 22, 2024, I had the car diagnosed at Lenoir City Ford in Tennessee (my new home area). On April 24, I was informed that the engine had coolant intrusion and needed an engine replacement. DTCS PO304 and PO304 with coolant intrusion on Cylinder 4. Upon investigation of coolant intrusion, I learned that this engine issue is/was a known design flaw. There was no recall, but there was a Customer Satisfaction Program (21N12) to replace the engine at no cost to the customer. Fortunately my car was under the # of years, but unfortunately had more miles (105,000) than stated on the CSP. Also, the CSP expired November 2022. At car check-in, I asked the service manager and he agreed to send car information to Ford Motor to request assistance with the cost of repair. When I picked up the car on [XXX] (4 weeks in the shop), I was told Ford Motor denied my -??warranty-?? claim. I paid $9,972.51 for this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Louisville , TN, USA

Coolant leaks into the coils and this is a known design flaw with no recall issued

- Carrollton, OH, USA

Ford dealership performed EEC test and ran OASIS- identified TSB 22-2229 and verified that my 2017 Escape SE 2.0L (purchased in July 2020) met criteria for inspection on 02/27/2024. The vehicle had been experiencing an intermittent engine light, coolant loss x 3-4 months, rough start up, and white exhaust. An OBD code of P0302 was noted one week prior to the dealership appointment and was verified during the inspection. The dealership performed a cooling system pressure test and borescope on the cylinders, and identified coolant intrusion. Along block replacement was recommended at a cost of $7900. I contacted Ford Motor Company for help, as this is a known engineering flaw of the Ecoboost engines that causes (per Ford Motor Company) coolant intrusion in the 2015-2019 Escapes. My extended warranty had expired, and I still owe ~$8500 on my auto loan. I was told there was no help available for me, but to keep receipts in the event of an issued recall. I continued to keep my coolant reservoir filled after each trip ( I have a 35 minute trip to and from work), and the dashboard indicators all came on 2 weeks ago while driving to work (had no other option except to keep using my vehicle). The engine will now not turn over. Luckily, I now have a family member's car for driving to/from work. My question is when will Ford finally issue a recall for the 1.6 & 2.0L Escape engines, as they did in 2022 for the 1.5L engines"? Lots of folks out there with these engines are in the same boat as me, unless the engine is still under warranty. And coolant mixing with the engine oil after the head gasket fails? A fire hazard, correct" Ford needs to step up and take responsibility for this issue already. I have been a loyal customer (my Escape is my 5th Ford vehicle) and have always followed manufacturer recommendations. This will be my last Ford vehicle for sure.

- Olmsted Township, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds, there was a thumping noise coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the local auto service center which diagnosed a misfire in cylinders #1 and #4. The cylinders and coils were replaced, and the vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the service center who diagnosed and determined that cylinder #4 was faulty and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 59,000.

- Simpsonville, SC, USA

The engines head gasket has failed causing coolant intrusion into cylinder 3. This seems to be a recurring problem with the 1.5L short block ecoboost engines. This caused the vehicle to be extremely low on power and unable to maintain speed dropping to 40mph on the highway with nowhere to safely pull over for a mile or so.

- Portland , OR, USA

2017 Escape with fewer than 60k Miles on it is now requiring an engine replacement because of a coolant leak. The coolant leak causes a cylinder to misfire and shake the entire vehicle. This is apparently a known issue with this model year and those surrounding it according to my mechanic and a myriad of others on online forums.

- Collierville, TN, USA

Ford told me I need a NEW ENGINE that will cost $11,000. Coolant leaked into the cylinder. The car only has 62,000 miles on it.

- Pingree Grove, IL, USA

Ford Escape 2017 78,831 miles. 5/13/24 Had car inspected at Brannen Ford of Perry. I was concerned that the check engine light was illuminated. The Ford service department noted the Code P0456 but cleared the code and did not advise repair. [XXX] Drove from Georgia to Memphis and began to notice rough crank with cold start only. 5/19/24 In Memphis took to Autozone for a OBD scanner read. Scanner said P0456 and P031. First cylinder is misfiring. 5/20/24 Took to Holt Automotive to investigate code. 5/23/24 Holt referred to Madison Automotive since technician believed the code indicated an engine issue beyond the scope of Holt. 5/23/24 Delivered to Madison Automotive for diagnostics. Ran codes and noted a 2.0L engine. Removed and replaced the ignition coil and relevant spark plug per OBD scanner. Cost $526.39 6/1/24 Took back to Autozone for OBD scan due to check engine light coming on again. Same codes. 6/3/24 Took back to Madison Automotive. Ran codes again and realized, by coincidence, purge valve was bad. Replaced purge valve. Cost $462.47. Could not note the rough start or find a specific leak. Informed that usually leaks only occur with temp change, hence the rough cold crank noted by us. [XXX] Check engine light on again and would not start at gas station. Had to go through manual start process. 6/14/24 Took back to Madison Automotive. They decided to try a cold crank in the morning after it sat unused through the night. White smoke filled the parking lot. Confirmed that defective head gasket is leaking coolant into the cylinders. Recommended replace engine. 6/17/24 Called Ford Motor in Memphis. Told representative of codes and symptoms and was informed of TSB 21-233 which informs Ford of these exact defects. No recall issued as of yet. Since these same issues were noted in the 1.5 L engines and recalls were issued, I am contacting you with the same request to have Ford recall 2.0 L engines from these defective years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U

- Perry, GA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle was jerking abnormally. In addition, the check engine warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact stated that the failure was due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000.

- Big Spring, TX, USA

Less than 100,000 miles in and the car completely stopped working. It needs a new engine. The coolant was leaking into the engine apparently and hundreds of other people have had the same issue

- Jbmdl, NJ, USA

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle and depressing the accelerator pedal, the vehicle would not properly accelerate. The contact stated that the check engine warning light remained illuminated. The contact stated that the vehicle hesitated while accelerating and occasionally surged forward while depressing the accelerator pedal. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 60,000.

- Rockwall, TX, USA

I have to get a new engine due to the coolant leak.

- Springfield, MO, USA

I was having to go to stl to see my sons in the NICU in Creve Couer, and when doing so anytime I got over 70 mph for maybe 5 minutes, it would pop up with "Transmission fault, service now." I have to pull over, turn the car off, sit for 30 minutes, then turn my car back on and stay under 65 the rest of the way home. As a mom of a [XXX] little girl and a mom of twin boys I don't have the money to have it repaired right now, but I wanted to let someone know what is going on with my vehicle. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Union, MO, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine block. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.

- Allenton, WI, USA

I purchased my 2017 escape almost a year ago. It only has 73000 miles on it. Check engine light turned on. I took it into the mechanic and was told that my coolant was leaking and that I needed a new engine. From what I have read this can lead to the engine catching on fire or engine failure while driving. I was told by the mechanic that I can drive the vehicle because the light was not flashing but how am I to know how safe that truly is. I can not afford a new engine and it is my only vehicle so I will be driving it. I have also read that Ford is aware that this is a manufacture defect but no recall has been issue. Does someone have to get injured before this issue is dealt with? There are thousands of these vehicles on the road as ticking time bombs. Before someone loses a life this should be recalled

- Rotonda West, FL, USA

We are currently having to replace my son's engine in his escape for the second time due to misfire ? He was driving and it lost ability to drive. It was towed to shop which indicates it needs a second engine.

- Bellevue, NE, USA

The contact owns a 2017 Ford Escape. The contact stated that intermittently the engine would misfire on startup and the check engine warning light would illuminate. Restarting the engine would normally solve the issue. The diagnostic code indicated "P0302" as a Cylinder 2 misfire. The vehicle was taken for service and the technician confirmed there was coolant intrusion into the cylinder. The technician recommended the engine be replaced. This is a common issue with Ford Escapes detailed in Customer Satisfaction Programs 19B37 & 21N12. The manufacturer customer service line was notified of the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance.

- Bunker Hill, IN, USA

Vehicle started running rough and had no power while trying to get on to a highway or leave from a stop. When the "Check Engine" light cam on I took it for diagnosis and it had a misfire in 2 cylinders and losing excessive amounts of antifreeze without any leaks showing. It was later diagnosed as have a bad motor and that this year and model motor is know to have this problem. Ford even has a service bulletin on it.

- Effort, PA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.

- Robbinsville, NJ, USA

The engine started rough and has white smoke. The car lost the speed on a highway all of a sudden. Then, it is diagnosed to be a coolant intrusion problem.

- San Diego, CA, USA