The contact owns a 2017 Ford Escape. The contact stated that upon start of the vehicle, the check engine warning light appeared on the instrument panel with heavy white smoke coming from the exhaust pipe. The contact also stated that vehicle hesitated while depressing the accelerator pedal. The vehicle was initially taken to an independent mechanic where the contact was informed that the high-pressure fuel valve needed to be replaced. The vehicle was then taken to a dealer where it was determined that there was coolant intrusion into cylinder #1. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 70,000.

- Atlanta, GA, USA

check engine light came on. took to dealer. Dealer reported coolant bottle was empty. Verified coolant is leaking into engine and recommended replacement of long block. Estimated cost $9000. Vehicle has 65000 miles.

- Mahtomedi, MN, USA

Coolant intrusion into engine cylinders causing engine overheating.Due to defective ford 2.0 ecoboost engine.

- Lynden, WA, USA

Since last four months I get multiple warning lights with alarm in my car. 1) Engine failure contact dealer immediately announcement 2) steering assist failure announcement ( & steering becomes heavy) 2) Hill assist failure 3) rear park aid failure announcement 4) 911 assist is not operational contact dealer. The odometer and speedometer goes blank and I can not see what speed I am driving at. I have given my car to dealership 4 times so far. For multiple weeks. still the same issue. I am not getting any replacement vehicle. I am concerned about safety of my, my family and other people on the road. I need help to get a reliable vehicle that I can use safely. I have valid extended warranty. I have attached example invoice showing I was asked to pay lot of money out of pocket ispite of having warranty.

- Rancho Santa Margarita, CA, USA

Started out as misfire codes. Replaced spark plugs then ignition coils. Still getting misfire codes. Discovered engine coolant low and through research found there to be an KNOWN design flaw/issue with these engines that usually results in an entire COSTLY replacement to the customer. Listed in Ford TSB 22-2229. This should be a recall covered entirely by ford.

- Shepherdsville, KY, USA

White smoke from the exhaust, engine knocking, low coolant levels with no visible leak and check engine light on. These things happened simultaneously out of nowhere. Went to the dealership to get diagnostic and was told water pump was leaking and needed to be replaced. Reported to my insurance company which prompted the dealership to investigate further by doing further diagnostic (a leak down test) and found that there was a coolant intrusion into the cylinder bores and the entire engine needed replacing. Repair is currently still in progress. My vehicle has been inoperable for 9 weeks, and at the dealership for 7 weeks now; with no ETA on repair completion.

- Wahiawa, HI, USA

The engine has a crack in cylinder 2. The vehicle is available for inspection in either Lakeland Florida or Dade City Florida. I am at risk of total engine failure while traveling, which could cause a multiple vehicle accident on the very busy roads here. The problem has been confirmed by a certified Ford mechanic who checked the engine fault code and pulled the ignition coil and spark plug to examine the cylinder. No others have examined the vehicle. I have contacted the local Ford dealership but have yet to hear back. The check engine light came on on [XXX], 3 days after I had a Ford dealership change the oil. I tried to make an appointment with the Ford dealership on April [XXX], but the clerk said I had to wait 8 more days (April XXX) for them to put it on the machine to read the code. I took it to a certified Ford mechanic who is at an independent garage on April [XXX]. He used the machine to read the code. He also noticed that the coolant was at the bottom of the tank. Had I waited until April [XXX] for the dealership to see my vehicle, the engine would have completely seized up and the entire engine would have been ruined. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lakeland, FL, USA

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and stalled. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the cylinder head was cracked, and the engine needed to be replaced. The vehicle was later towed to the local dealer who confirmed the original diagnosis that the engine was faulty. The vehicle was not repaired. The manufacturer was contacted regarding the failure, but no assistance was offered. The failure mileage was 85,000.

- Salinas, CA, USA

Engine coolant leaking causing overheating

- Chantilly, VA, USA

Got low coolant light while on highway and car lost power. Had to pull over. Car was completely out of coolant but no visible coolant leaks. This apparently is a known problem with this model engine from Ford.

- Arlington, TX, USA

The contact owns a 2017 Ford Escape. The contact stated that while stopped at a traffic light, there was smoke coming from the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed that coolant and oil were leaking and the turbocharger and hoses needed to be replaced. The vehicle was repaired. On another occasion, while driving approximately 35 MPH, the check engine warning light illuminated. The vehicle was taken to the residence where a handheld diagnostic machine diagnosed that the spark plugs needed to be replaced. The vehicle was then taken to an independent mechanic where it had faulty wheel bearings, spark plugs, and a coolant leak. The contact was informed that the spark plugs and wheel bearings needed to be replaced. The vehicle was repaired but the check engine light illuminated within a week. The vehicle was then taken to the dealer where it was diagnosed that the coolant leaked into cylinder #1 and the engine needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 84,340.

- Toledo, OH, USA

The coolant is leaking into the engine. I understand Ford is aware of this issue but refuse to fix it, Customers have to pay out of their pockets for a new engine after the engine blew from the coolant leak. My issue is the coolant is leaking into the engine and Bill Currie Ford is telling me the coolant is not leaking into the engine even though the car has no leaks. Bill currie ford was not able to tell my where all the coolant went(what mechanic can't tell you where coolant went?). I will upload pictures. Bill Currie filled the coolant pass the max on [XXX] and by the 1st week in Mar 24 the coolant was all gone. Took it back to bill currie on [XXX] just for them to say the same thing as they said the 1st time. At this point I will have to find a non ford mechanic to look at the car and to see if I can get the engine replaced before it blows. I am terrified of driving my car long distance for the fear that my engine my go out at anytime. When I crank the car white smoke comes out of the exhaust so I know the coolant is leaking into the engine. Whatever tests Bill Currie Ford is running on these vehicles are not sufficient and could lead to accident which could lead to lives being lost. They refused to take the engine apart and stated that looked between the cylinders. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Tampa, FL, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the check engine and two unknown warning lights illuminated, and the vehicle lost motive power. The contact stated that there was a loud thumping sound coming from the engine compartment. The vehicle was steered to the side of the road and started. The vehicle was taken to the residence. The vehicle was then towed to a dealer where it was diagnosed that antifreeze had leaked into the gasoline and caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 106,000.

- Murphy, ID, USA

Car began running rough and check engine light came on. Repair shop indicated coolant leaking into the cylinders - a known issue for the engine. Recommended replacement of all sparkplugs. 2 months later same thing happened. Now looking at a total engine replacement.

- Holland, MI, USA

no coolant in degas bottle, cylinder one misfire no external leaks pulled spark plug and found coolant inside of combustion cylinder. Need short block replacement of complete long block. this vehicle was properly maintained every 5k miles. Vehicle was purchased in September 2016 and was a 2017 ford escape se, with current mileage of 53000. 2 days ago the engine warning symbol came on and was immediately taken to ford dealer.

- Salinas, Ca, CA, USA

The vehicle was working properly until a week ago when the check engine light came on and we then smelled a strong odor of coolant. When we went to the mechanic we were told that our engine was in need of total replacement because coolant had leaked into it. I have since been told that this is a common problem with the eco-boost engine. This replacement is expected to cost us $10000. This obviously a flaw in the engine design as I have read a number of accounts very similar to ours.

- Brenham, TX, USA

Coolant leaked into cylinders

- Wilsonville, OR, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the vehicle was shaking and then lost motive power. The vehicle was driven to the contact's residence. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion to the engine and the engine needed to be replaced. The contact was informed of an unknown recall with a similar failure description, however, the contact's VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 74,000.

- Winter Haven, FL, USA

The problem first started out 4 days after I bought it from Graff Jeep in Rockford, MI at 150,000 miles. The engine light came on. I took back to the dealership and they told me it was the turbo and it would cost me $3000 to replace, but they don-??t repair Fords, so I would have to call a mechanic. I drove it home and the engine light went off. It was off for months and then it came on again. So I took it to an Autozone and had them run codes on it. This problem has been consistent since I bought it. Light comes on then goes off for 2 weeks-1 months. Every time I brought it to have the codes ran it came up as something different. Turbo, intercooler, spark plugs. The car runs relatively fine. But I am now noticing white smoke coming from the exhaust pipes when I turn it on which means coolant intrusion somewhere in the engine block. I-??ve only put 50,000 miles on this car. I-??ve owed it for under 3 years and am now worried as a young [XXX] who has this car on payments for the next 3 1/2 years that it-??s going to quit on me. I don-??t have sort of resources to pay for a new engine. So a recall is a must. Enough people have had to pay $14k. Ford needs to own up and pay their dues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Muskegon, MI, USA

The coolant is leaking into the engine. Mine and my families safety is at risk because if the coolant runs out, it can overheat the engine which could cause a fire. The problem has been confirmed by a dealer. The vehicle has not been inspected by anyone other than the dealer. The initial warning happened about a month ago (March 8th 2024) when we saw that the coolant had lowered. We filled it back up and have had to refill it a couple times so that it would not go below the "minimum" line. ?? Ford knows about this issue and has even released a recall for a software update (which was fixed on this specific vehicle) and release a "Customer Satisfaction Program 21N12". Unfortunately, this program only lasted until November 2022.

- Greensboro, NC, USA