I own a 2017 Ford Escape SE with an eco boost engine. All service of the vehicle was done in the dealership except the tune up. At 100,000 miles, I had a full tune up done on the vehicle. 30 days later, the engine light turned on so I had it checked. The frequency of the light turning on increases. I notice a slight shaking at times when the vehicle was cold. The company that did the tune up told me that they notice the car is loosing coolant but there were no visible leaks. When the coolant is replenished, the light turned off and the car works until one morning it just would not start. I towed the vehicle to the dealership to have it checked. They kept the vehicle for three weeks trying to figure out what was wrong with it since the car was not giving them any codes. They notice the second cylinder bore was corroded and so was the spark plug indicating that there was coolant intrusion into the cylinder bores. The car never gave me any indications of overheating. I spoke to Ford customer care to address the issue and was told I-??m out of luck. I had found a letter they sent to me back in 2020 -?? Customer Satisfaction Program 19B37. The letter described coolant intrusion into the cylinder bores that can lead to coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights ( MIL ) due to engine misfire and could potentially lead to engine damage. Ford dealership said this recall has expired. They diagnosed the issue of the car as engine failure due to coolant intrusion in the engine and quoted me $10,000 to replaced the engine. Upon my research I learned that there-??s a class lawsuit again Ford regarding this issue with their eco boost engines. I have a voice message from regional manager of the dealership claiming that all recall on this issue has expired and they can not do anything about it. The fact that the car did not give proper code for its engine light is a safety issue. Please investigate.

- Orlando, FL, USA

The contact owns a 2017 Ford Escape. The contact stated that upon start of the vehicle, the check engine warning light appeared on the instrument panel with heavy white smoke coming from the exhaust pipe. The contact also stated that vehicle hesitated while depressing the accelerator pedal. The vehicle was initially taken to an independent mechanic where the contact was informed that the high-pressure fuel valve needed to be replaced. The vehicle was then taken to a dealer where it was determined that there was coolant intrusion into cylinder #1. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 70,000.

- Atlanta, GA, USA

Coolant intrusion into engine cylinders causing engine overheating.Due to defective ford 2.0 ecoboost engine.

- Lynden, WA, USA

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the engine experienced rough operation, reduced power, and the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed an engine misfire was present in cylinder #3. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.

- Davie, FL, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 65-70 MPH, the check engine warning light illuminated. The contact stated that the vehicle was parked for a while. The contact stated that while continuing to drive, the warning light was no longer illuminated. The contact stated that approximately two days after the first failure, the failure reoccurred; and the warning light started blinking instead of remaining constantly illuminated. The dealer diagnosed the vehicle and determined that coolant was leaking into the cylinders causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 58,000. The VIN was unavailable.

- Gray, LA, USA

The contact's daughter owns a 2017 Ford Escape. The contact stated while her daughter was driving at various speeds, the check engine warning light illuminated intermittently. The vehicle was taken to both an independent mechanic and the local dealer; however, the failure could not be duplicated. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 60,000.

- Lakeland, FL, USA

There is a known problem with the Ford Escape engines leaking coolant into the cylinders. I have a 2.0 which for two years there have been issues with engines needing to be replaced but Ford will not help owners of the 2.0 engine, only 1.5 and 1.9l engines. My 2.0 has coolant in the cylinders and needs a new engine. Ford claims there is not an issue with this engine yet and will not cover the repair. The warranty ran out two weeks ago and been dealing with this issue for months. There needs to be a recall on all Escape engines to protect the owners from being charged for an issue that Ford knows about but will not help all owners.

- Lakeland, FL, USA

The check engine light came on so we called the dealership. This is a 7.5 year old vehicle with under 50,000 miles. They made an appointment for us to come up over a week later. In the meantime the vehicle started to blow a lot of smoke when starting. Smelled like anti-freeze. We took it to the dealership early. Two days later they told us it needed a new engine. Our extended bumper to bumper warranty just ran out 6 months prior and we were hit with an estimate of $8000. I researched and found that Ford knows about this issue, and has for a few years now. There are recalls for this 2.0L engine in the Fusion, but not in the Escape. From what I read it seems to be a flaw in the design of the coolant channels, which can cause a coolant leak, engine over heating, and possibly a fire. We did not have this happen as we seem to have caught the issue early enough, however at this point we are without the vehicle and waiting for a new engine to be installed. And we are stuck with the bill.

- Wexford, PA, USA

The contact owns a 2017 Ford Escape. The contact stated that upon the start of the vehicle, a heavy, blueish-colored smoke would emit from the exhaust pipe as the check engine light would intermittently appear on the instrument panel. In addition, the contact stated that while driving at various speeds, the vehicle would hesitate upon the depression of the accelerator pedal. The vehicle was taken to a dealer where it was discovered that coolant had leaked into an engine cylinder. The dealer replaced the turbo; however, the failure returned soon after the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle had yet to be repaired. The failure mileage was approximately 50,000.

- Victoria, VA, USA

The contact owns a 2017 Ford Escape. The contact stated that coolant was leaking into the engine. The contact also stated that the pistons were missing. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was towed to the local dealer, where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 82,000.

- Missouri City, TX, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 136,000.

- Danbury, WI, USA

The contact owns a 2017 FORD Escape. The contact stated while driving the vehicle, it ran rough and the contact noticed the cooling level was low. No warning lights was illuminated. The vehicle was taken to the dealer and the water pump was replaced. However the failure persisted. The contact referenced NHTSA Campaign Number: 22V416000 (Engine and Engine Cooling, Electrical System) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure and informed the contact the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 84,000.

- Moreno Valley, CA, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds the vehicle had experienced engine misfiring and rough operation. Also, the check engine warning light had been illuminated and white smoke was present coming from the exhaust system. While inspecting under the hood it was discovered that the engine coolant level in the coolant reservoir was extremely low. The vehicle was taken to the local dealer who diagnosed that the engine coolant was present inside the engine cylinder number four and advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 82,194

- Independence, MO, USA

I am reaching out in regards to my 2017 Ford escape vin: [XXX]. I am hoping you can assist me in resolving this matter quickly. In August 2020 I bought my used Ford Escape from a local dealership (Vandevere Buick, Akron Ohio 44303), with high hopes of a reliable and smooth ride. I did receive the attached letter from Ford in July of 2022 regarding the customer satisfaction programs [XXX] and [XX] and it states -??it may be possible for coolant to intrude into the cylinder bores-??. I was told by Vandevere that no active recalls or work was needed on this Escape. We did not have any of the issues listed on the July 2022 letter (tailpipe smoke, or illuminated malfunction indicator lights MIL). I had oil changes and inspections done on [XXX] On [XXX] the check engine light came on. I was told that coolant was leaking into the cylinders by Spitzer Ford - Dylan Yavorsky (service advisor) 543 West Maple Street. Hartville, Ohio 44632 (330) 877-2252. Spitzer said they were aware of the problem and have the needed tools and parts to do the repair. Dylan said Ford had a warranty extension for this issue until 84,000 miles as stated in the letter from July 2022 or covered until November 30, 2022. Unfortunately, I did not have any problems with my Escape until the engine light came on and was evaluated by Spitzer at 99,000 miles. Dylan said Spitzer submitted a goodwill claim with Ford that was denied. He was very surprised it was denied. I am requesting that Ford motor company reimburses me the cost of repairing the engine in my 2017 Ford Escape for $5,991.34 that was paid on [XXX] to Spitzer Ford (see attached paid invoice). I feel it is a fair and reasonable expectation for a company with a strong reputation to stand by its products and provide support when things go wrong. I would really appreciate if you could take a look at my case and get back to me as soon as possible. If you nee INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- North Canton, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated intermittently. The contacted stated that the vehicle was taken to the dealer several times, but the dealer was unable to determine the cause of the failure. The contact stated while starting the vehicle, the front end and the rear end of the vehicle were shuddering. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the transmission was replaced; however, the front end of the vehicle continued to shudder while starting the vehicle. Additionally, the check engine warning light illuminated intermittently. The vehicle was taken back to the independent mechanic, where it was diagnosed that cylinder #2 was misfiring. The mechanic replaced the shock absorbers and spark plugs; however, the failure persisted. The mechanic diagnosed that there was coolant intrusion in the cylinders. The mechanic determined that the failure was related to Ford TSB Number: 22-2229. Additionally, the contact related the failure to Ford TSB Numbers: 22-2133 19B37 and 19-2172. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,789.

- Bountiful, UT, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at 30 MPH, the temperature gauge indicated that the vehicle was overheating. The contact stated that he pulled to the shoulder of the road; however, the failure persisted. The coolant temperature warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant level was abnormally low, and the coolant reservoir was refilled; however, the failure reoccurred. The contact stated that after inspecting underneath the vehicle, she noticed coolant leaking from underneath the engine compartment. The vehicle was taken back to the dealer, who determined that the vehicle was not experiencing a coolant leak but excessive coolant consumption; however, the dealer was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

- Bertrand, MO, USA

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light was illuminated. Additionally, the contact stated that while driving at various speeds, the vehicle was driving rough and failed to accelerate as intended while depressing the accelerator pedal. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion in the cylinder number one. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 53,000.

- Weirton, WV, USA

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle was idling roughly and misfiring. The contact stated that there was white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The contact stated that the failure had been reoccurring. The vehicle was towed to an unknown local dealer, where it was diagnosed and determined that coolant had intruded into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact related the failure to Ford Technical Service Bulletin Number: 19-2139. The failure mileage was approximately 73,000.

- Bessemer, AL, USA

My car has roughly 55,000 miles on it. The check engine light was turning on and off intermittently. Every time I took it to the dealership, the light would go off and they could not retrieve a code. Recently it started idling rough when it would first start. Within a few days it started driving very rough. Took it to the dealership and they determined that coolant was leaking into the cylinders causing the engine to misfire. They have told me I need the entire long block replaced. I searched online and this appears to be a known issue on Ford 2.0L EcoBoost engines.

- Henderson, NV, USA

The contact owns a 2017 Ford Escape. The contact stated that the vehicle shuddered and vibrated after starting. While driving at an undisclosed speed, the check engine warning light illuminated and the message "Engine Fault, Service Now" was displayed. The vehicle was taken to the local service center who discovered that the engine coolant level was extremely low. The cause of the failure was not yet determined. The contact was informed of the Manufacturer's Extended Coverage for the failure, but after contacting the manufacturer the contact was informed that the VIN was not included. The local dealer was not contacted. The failure mileage was 87,000.

- Clermont, FL, USA