The contact owns a 2017 Ford Escape. The contact stated while driving from a complete stop, the vehicle failed to exceed 5 MPH. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into the short block. The dealer determined that the short block needed to be replaced, and the dealer related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

- Ankeny, IA, USA

The contact called on behalf of her boyfriend, who owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the engine was overheating. The contact was able to pull the vehicle to the side of the road and inspect the vehicle; however, there was no coolant leak found. The vehicle was taken to an independent mechanic to be diagnosed. The contact was made aware of coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and referred contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

- Rochester, MI, USA

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the engine overheated. The contact stated that the messages -??Engine Overheating-?? and -??LIMP Mode-?? were displayed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to coolant leak into the engine. The contact believed that the failure was associated with Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.

- Rockwall, TX, USA

The contact owns a 2017 Ford Escape. The contact stated became of a coolant leak on the driveway. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with a misfire in cylinder #3. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The failure mileage was approximately 125,000.

- Shrewsbury, MA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to shake and shut off. Additionally, while driving 70 MPH, the vehicle was shaking abnormally. The vehicle was taken to an auto body shop, and the contact was informed that the spark plugs needed to be replaced. The vehicle was repaired. The vehicle was taken to another auto body shop, and an oil change was performed, and the contact was informed that the failure was due to the engine, and the contact was referred to the dealer for assistance. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the bottom of the engine needed to be replaced. The contact was also informed that the vehicle should not be driven to prevent a catastrophic engine failure. The mechanic informed the contact that there was no coolant in the coolant reservoir nor the engine. The manufacturer was contacted, and informed the contact that there was no warranty coverage for the vehicle. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 83,000. The VIN was not available.

- Palm Bay, FL, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was excessive white smoke emanating from the exhaust. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 79,000.

- Saint Clair Shores, MI, USA

The contact called on behalf of his daughter who owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The vehicle was not repaired, and the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact's daughter was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 128,215.

- Sanford, MI, USA

The contact owns a 2017 Ford Escape. The contact stated that while her husband was driving 25-30 MPH, the vehicle started jerking. The check engine warning light was illuminated. The contact's husband was able to pull to the side of the road and then drove to the residence. The dealer was contacted and advised the contact to not drive the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders due to a crack in the engine block. The dealer determined that the engine block needed to be replaced. The contact related the failure to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 48,000.

- Rotonda West, FL, USA

The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into cylinder #3 had caused damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 56,000.

- Wilmington, DE, USA

The contact owns a 2017 Ford Escape. The contact stated that when starting the vehicle, the engine was idling rough. The contact stated that there was an engine misfire, and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced due to coolant intrusion into the cylinders. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to Technical Service Bulletin Number: 19-2346 - Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 98,000.

- Statesboro, GA, USA

The contact owns a 2017 Ford Escape. The contact stated that while her mother was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the driver to pull to the shoulder off the roadway. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 39,000.

- Tampa, FL, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 35 MPH, the vehicle was jerking and stalled with the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the transmission needed to be repaired. The vehicle was repaired but the failure persisted. The contact stated that on another occasion while driving 35 MPH, the engine overheated and lost motive power with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.

- Chicago, IL, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine block. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.

- Allenton, WI, USA

The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The contact stated that upon start-up the vehicle would not properly accelerate. The vehicle was taken to the local dealer who diagnosed and determined that coolant had leaked into cylinder #3, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was not eligible for the Extended Warranty coverage for the failure. The failure mileage was 80,000.

- Aurora, CO, USA

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the engine misfired on several occasions. The contact stated that there was a strong coolant odor coming from the exhaust pipe. Additionally, the contact stated while driving 55 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer related the failure to TSB Number: 22-2229 and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,750.

- Xenia, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs; however, the failure persisted. The vehicle was taken to another independent mechanic who diagnosed the vehicle and found coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,000.

- Peoria, AZ, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.

- Robbinsville, NJ, USA

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated intermittently. The vehicle was taken to the dealer several times, where the contact's mother was informed that the failure could not be replicated because the check engine warning light was not illuminated at the time. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and provided an estimate for the repair. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

- Niceville, FL, USA

The contact owns a 2017 Ford Escape. The contact stated that while operating the vehicle, the engine overheated, and the check engine warning light illuminated. Upon inspection, the contact discovered that coolant was leaking from the vehicle. The contact stated that coolant was added but continued to leak, causing the engine to overheat. The vehicle was taken to the local mechanic who diagnosed that the engine's small block had cracked due to the engine overheating. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 124,000.

- Minneapolis, MN, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the turbo charger became inoperable. The contact noticed smoke emerging from the vehicle, and the vehicle started losing motive power, and decelerated to 35 MPH. The contact checked the oil and noticed that the oil level was low. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who determined that the engine block was cracked. The manufacturer was contacted and opened a case. The failure mileage was approximately 72,000.

- Lawndale, NC, USA