The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, there was an abnormal amount of smoke come from the exhaust system. The contact reversed out of the garage and parked the vehicle in the driveway. The contact turned off the vehicle and while attempting to restart the vehicle, the vehicle would not restart. The vehicle was diagnosed by an independent mechanic and the mechanic stated that the head gasket had failed, and that the engine might need to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 107,000.

- Eveleth, MN, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at 15-20 MPH, a warning message appeared stating "pull over, engine overheating" and the vehicle lost power. The vehicle was towed to the dealer where it was diagnosed with the head gasket leaking but was not repaired. The contact stated the failure reoccurred a month ago while driving. The same warning message appeared. The contact was able to pull to the side of the road. The vehicle was towed to the same dealer, then towed to a Larry H. Miller Ford Lakewood (11595 W 6th Ave, Lakewood, CO 8021) as requested by the manufacturer. The contact stated the dealer diagnosed that the engine needed to be replaced per a TSB. The manufacturer was notified of the failure but declined to cover the repair though the vehicle had an extended warranty. The approximate failure mileage was 77,000.

- Arvada, CO, USA