So far the story is:

I received my car at 4.30pm on the 4th May 2017 , and returned returned the car at 10.30am on Saturday 6th May 2017 (only having done 100klm). It took Ford 3 days to work out that the Catalytic converter was not working correctly. It then took 3 weeks to get the part into Australia (as it is a new model there are not parts in Australia). While my car was in their garage I was given a loan car from Ford (Escape).

Then when the original fix date approached (25th May) I was told to meet at Ford and that I would be put into hire car. When I asked what was happening I was told that the turbo was gone, but no one could confirm the full story. Finally the Dealer Principle advised me that the turbo had spat out fine metal shards that had compromised the catalytic converter and that as there are no parts in Australia they would air freight the part in. He then confirmed that the part had a delivery date of the 06/06/17. I told them that I would not drive the hire car. They did offer the loan escape back, but I declined. I am currently making do with lifts etc to get to work and around.

On the 06/06/17 at 4pm, I rang to find out what was happening only to be told that the part had not arrived and should arrive around the 13/06/17.

Please note that once the part arrives it will still take them a couple of days to repair as I am being told that they will need to drop the subframe to get to the converter and turbo.