5.7
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 15,228 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I am writing due to my concern about my 2017 Ford Escape. I bought the vehicle new in May 2017. Sept 8th, the engine stopped suddenly when I braked to pull into the parking lot at work..the message on the dash board was : manual start required so I put the car in park and restarted it without difficulty I went to work for the day. At the end of the day I started the vehicle and pulled onto a very busy city street. I drove about 100 feet when I braked and the car shut down again, in traffic. I had the car towed to the dealership. On September 13th I received a call from them that my car was repaired and ready to go. I was reluctant to trust this vehicle I was concerned it was unsafe however I had no choice but to trust in their repair. September 22nd.I am commuting home again the engine completely shuts down when I brake at busy intersection during a rain storm at rush hour it would not restart this was very frightening. I turned on the 4 way flashers so I exited the vehicle, called 911 as I was afraid my vehicle in the middle of the intersection was going to cause a major accident. Cars were blowing horns and swerving to avoid my disabled vehicle. I also contacted my husband as I was close to home. He was able to get the vehicle going by swapping out a fuse and I got it home. The vehicle was once again towed for repair I contacted Ford customer service as I feel this vehicle is defective and unsafe this was the response I received.I understand that you are requesting that Ford Motor Company buy back your 2017 Ford Escape. Regrettably, I must advise you that Ford will not be buying back the vehicle it appears this vehicle does not meet the requirements for a repurchase or replacement under the state guidelines. I have emails and receipts but am not sure how to share them for your purposes.
- Braintree, MA, USA
Autostop feature endangers lives. I experienced an almost fatal safety incident with the autostop engaged. I was stopped, exiting a paved driveway onto a 2 lane road. I decided to make a left turn across the path of a large truck that had just turned the corner 300 ft away. The truck seemed to be lumbering along, so I made the decision to pull out across its path and make my left turn. Apparently the truck hit its peak torque at that time and suddenly sped up, just as I pulled out! at this same moment, the engine decided to shut itself off to conserve fuel! I pressed the gas and nothing happened! the Escape rolled into oncoming traffic! not knowing what to do, I pressed accelerator to the floor, the engine started up and sat there thinking!!! I was stuck like a deer in headlights! I kept the gas buried in the floor, and by some miracle the engine finally revved into turbo range. All 4 wheels started spinning and it suddenly slingshot me across the skinny 2 lane road. I almost lost control and ended up in the ditch. Fortunately, the road was dry and the AWD and steering were responsive, allowing me to hop into the correct angle, in the proper lane, within a hair's breath of being T-boned and possibly losing my own life and the life of my passenger! I have been having nightmares about this for the last week and have not been driving the vehicle. Less than 250 miles on odometer when this ocurred. This autostop feature needs to be permanently disengaged for safety.
- Richmond, VA, USA
- Millbury, OH, USA