6.0
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 13,364 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The mpg of this car has been infuriatingly bad since I bought it two years ago. I kept thinking it was just a normal difference between the specs and real life driving, but I am not getting anywhere close to the 25 mpg combined that is advertised on the sticker. I am at 17.4 combined, and its never been any better than that.
- Los Angeles, CA, USA
8000 miles. The auto start stop system will not restart after stopping. It has not restarted after stopping in intersection to make left turn. Also after stopping at stop signs and stop lights. And when stopped on a hill at a stop sign, the vehicle will not restart, and rolls out into the street with no power brakes or power steering. A truly unsafe car. Dealer finds no codes and cannot duplicate, so will not service.
- Naples, FL, USA
Strong fuel odor when starting engine.
- Sulphur Springs, TX, USA
I have the start/stop on my 17 Escape. With 16000 miles. When coming to a stop and the auto start/stop comes on, I will get a notification on the digital screen saying "auto start/stop shift to P restart engine." I will have to put the vehicle in park and restart engine to be able to drive again. This is a hazard for potential rear end collision.
- Fairfax, VA, USA
While driving 40 mph in the city, I felt a jolt, engine was still running, but had zero gas pedal response. RPM slowly bled off as I was able to coast into a parking lot while dodging through traffic. When the jolt was felt, a "check manual" message appeared on the driver's information screen. No other messages or check engine light came on. I shut down the vehicle and re-started it and I was able to drive normal again. I then had it towed to Ford. They checked and found no codes. Checked electronic throttle body, test drove it, and could not replicate the failure.
- Madison, AL, USA
Fords 1.5L engine has a fuel in oil. Even after oil change after car driven just 30 miles highway miles oil had almost a quart of fuel in it. Turbo is burning coolant. Every two weeks have to add coolant to reservoir because turbo is burning it. Transmission whines very loud on take offs and up shifts and downshift for no reason when running at same highway speeds. Cars has very poor power, but eats fuel like a V-8. fuel mileage is 17 to 19 mpg highway 16-17 city. Not even close to the 30 mpg they claim it gets. Bought car new in June 2017 and have had nothing but problems from engine to transmission to interior to electrical problems. Will take back to dealer again to be told " they can't duplicate problem". so I guess motor needs to catch fire or someone has to get killed before Ford really address's the problems. Car has little over 12,000 miles on it now and problems still have not been fixed. I contacted Ford in detroit, mi about the problems and they could have cared less. The "can't duplicate problem" saying from dealership seem to be detroit Ford answer to everything to avoid fixing the problems I am sure they are a where of. I am not the first or last person to report to be having all these problems. Ford seem to be hoping to run problems out long enough so they don't have to fix them under warranty and make them my problem to fix. After a little looking around the internet I see many people are having the same problems with these Ford Escapes as I am and getting blown off by Ford. Ford has yet to issued one tsb for any of these problems they clearly know are happening with these cars and motor's. Ford has issued band aids that didn't work for earlier years but they have never fixed the problem right. How many people must be injured or die before you make Ford fix the problem right? I think it's time to contact a lawyer.
- Millbury, OH, USA
I am writing due to my concern about my 2017 Ford Escape. I bought the vehicle new in May 2017. Sept 8th, the engine stopped suddenly when I braked to pull into the parking lot at work..the message on the dash board was : manual start required so I put the car in park and restarted it without difficulty I went to work for the day. At the end of the day I started the vehicle and pulled onto a very busy city street. I drove about 100 feet when I braked and the car shut down again, in traffic. I had the car towed to the dealership. On September 13th I received a call from them that my car was repaired and ready to go. I was reluctant to trust this vehicle I was concerned it was unsafe however I had no choice but to trust in their repair. September 22nd.I am commuting home again the engine completely shuts down when I brake at busy intersection during a rain storm at rush hour it would not restart this was very frightening. I turned on the 4 way flashers so I exited the vehicle, called 911 as I was afraid my vehicle in the middle of the intersection was going to cause a major accident. Cars were blowing horns and swerving to avoid my disabled vehicle. I also contacted my husband as I was close to home. He was able to get the vehicle going by swapping out a fuse and I got it home. The vehicle was once again towed for repair I contacted Ford customer service as I feel this vehicle is defective and unsafe this was the response I received.I understand that you are requesting that Ford Motor Company buy back your 2017 Ford Escape. Regrettably, I must advise you that Ford will not be buying back the vehicle it appears this vehicle does not meet the requirements for a repurchase or replacement under the state guidelines. I have emails and receipts but am not sure how to share them for your purposes.
- Braintree, MA, USA
Autostop feature endangers lives. I experienced an almost fatal safety incident with the autostop engaged. I was stopped, exiting a paved driveway onto a 2 lane road. I decided to make a left turn across the path of a large truck that had just turned the corner 300 ft away. The truck seemed to be lumbering along, so I made the decision to pull out across its path and make my left turn. Apparently the truck hit its peak torque at that time and suddenly sped up, just as I pulled out! at this same moment, the engine decided to shut itself off to conserve fuel! I pressed the gas and nothing happened! the Escape rolled into oncoming traffic! not knowing what to do, I pressed accelerator to the floor, the engine started up and sat there thinking!!! I was stuck like a deer in headlights! I kept the gas buried in the floor, and by some miracle the engine finally revved into turbo range. All 4 wheels started spinning and it suddenly slingshot me across the skinny 2 lane road. I almost lost control and ended up in the ditch. Fortunately, the road was dry and the AWD and steering were responsive, allowing me to hop into the correct angle, in the proper lane, within a hair's breath of being T-boned and possibly losing my own life and the life of my passenger! I have been having nightmares about this for the last week and have not been driving the vehicle. Less than 250 miles on odometer when this ocurred. This autostop feature needs to be permanently disengaged for safety.
- Richmond, VA, USA
- Onsted, MI, USA