The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front of the vehicle. The contact stated that the check engine warning light was illuminated. The contact stated that a handheld diagnostic machine was used to retrieve diagnostic trouble codes related to the transmission, and torque converter. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 112,453.

- Westcliffe, CO, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle shuddered abnormally. There were no warning lights illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The vehicle was taken to two independent mechanics, who determined that the failure was due to the torque converter. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 80,000.

- Mechanicsburg, PA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle shuddered. No warning lights were illuminated. The vehicle was taken to a local independent mechanic to be diagnosed. The contact was informed that the torque converter needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.

- Bixby, OK, USA

Torque converter failed at about 70,000. Ford denies a known issue and will only pay for 2/3 of the repair bill. Uploading two phots with the first photo of the torque converter with a blue high heat burn mark in the top left and the second photo is the grinding teeth or gears on the torque convertor pump.

- Williamsburg, MI, USA

For several weeks experienced shudder/judder and hesitation. Most noticeable at around 40 mph. Vehicle serviced and inspected by both dealership and independent auto repair shop. Hesitation unsafe. Issue Not uncommon as found on FMC Escape forum. Dealer recommended transmission replacement after finding transmission fluid burned and contaminated with metallic debris. Verified Torque converter clutch shudder. Independent auto repair shop confirmed hesitation, engagement in higher gears is abnormal. No warning lights or other symptoms aside from shudder/judder/hesitation. Vehicle currently available for inspection. Vehicle had less than 76,000 miles when issue first started.

- North Beach, MD, USA