The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the local dealer for routine maintenance, the mechanic discovered water inside the cylinder head, and informed the contact that the engine needed to be replaced. The engine was replaced, and the failure was remedied. Recently while driving at various speeds, there was a loud revving sound while depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.

- Sierra Madre, CA, USA

The contact owns a 2018 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined coolant intrusion had damaged the engine block, requiring the engine to be replaced. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program: 21N12, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 132,000.

- South Lyon, MI, USA

During my ownership of a 2018 Ford Escape equipped with a 1.5L EcoBoost engine, a series of catastrophic engine failures occurred, jeopardizing my safety and that of others on the road. The specific components that failed this time include the short block, crankshaft, and other critical components within the long block, such as the pump and converter. Additionally, the torque converter and flex plate required replacement. These components are available for inspection upon request. The failures posed significant safety risks as the vehicle experienced a sudden loss of power and acceleration, leading to potential hazards for both myself and adjacent motorists. The problem has been confirmed by the All American Ford dealership in Old Bridge, NJ, where detailed diagnostic testing revealed the flex plate and short block were damaged. The vehicle has been inspected by the All American Ford dealership, and a claim was filed with my warranty company (Olive Warranty), but unjustly denied, despite the recurring nature of these failures. Significantly, no warning lamps or messages alerted to the impending issue prior to the failure, and the initial symptom was a clicking noise upon activating the AC. My local mechanic initially suspected the problem to be related to the air compressor, but further inspection revealed that it was not the cause of the issue.

- East Brunswick, NJ, USA

The contact owns a 2018 Ford Escape. The contact stated while parking into a parking space, the vehicle accelerated at high speed. The contact was not sure if a warning light was displayed or illuminated. The vehicle drove over the curb striking several shopping carts and coming to a complete stop, causing front-end damages to the vehicle. The contact suffered a bruise to the chest due to the seat belt but did not seek medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 60,000.

- Salem, OH, USA

I own a 2018 Ford Escape SE. In May, I started my car & it shook, the check engine light started blinking. I took it to Auto Zone for a diagnostic; diagnostic trouble codes Power Train System - P0302/ cylinder 2 misfire detected & Anti-Lock Brake System (No Code) /Service Interval Light. I was told to replace the spark plugs & ignition coil. I took it to an independent mechanic, sparks plugs & coil were replaced. The check engine light off. Notice I was using more gas. 2 weeks later, check engine light came on, car started shaking. I took it to Auto Zone for another diagnostic & was told the same thing, issue with the spark plugs and coil, misfire for cylinder 2. July 14, took it to the dealership for an oil change; I was told the coolant was below level/ low. In my Ford Pass App, I received an alert; I decided to sign in into my FORD ACCOUNT, where I have my cars registered. I saw an alert with the following messages: 1 * Recalls: You're all set! There are no recalls for your vehicle. 2 * CSP (Customer Satisfaction Program 19B37 will be in effect until November 30,2022, regardless of mileage. Coverage is automatically transferred to subsequent owners. Additionally, if engine damage has occurred due to coolant intrusion, Ford Motor Company is providing a one-time repair of the engine short block. I called Mac Haik Ford Dealership and notify them of the issue. They wanted to charge me $155 just for a diagnostic. I told then that according to Campaign #21N12, I'm not suppose to be charge. I left my vehicle at the dealership for the diagnostic and at 3:54pm, I received a message for the service adviser telling me this "Hello this is [XXX] with Mac Haik Ford. The technician has looked at your vehicle & it is coolant intrusion. We have ordered parts, and we will be going into Monday with your vehicle. I will touch base with you again on Monday, have a great weekend. My car could have overheated & could have been stranded on the freeway or could have been in an accident INFORMATION REDACTED PURSUANT TO THE FREEDOM

- Pasadena, TX, USA

Coolant leak, Engine failure, available for inspection. Car could have caught fire, engine no longer able to perform. Confirmed by dealership. Inspected by mechanical garage and Ford dealership. First part of June 2023 check engine light came on, taken to garage for reading noticed coolant low. Garage replaced ignition coil. Engine light again came on took back to garage replaced spark plug. Engine light again came on, I then called Ford dealer and was informed of the problems coming in on 2.0 ecco boost engines. Took vehicle in and was informed of engine failure and new engine was installed.

- Guthrie, OK, USA

The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, he heard an abnormally loud sound coming from the engine compartment. While continuing to drive the vehicle, the sound dissipated, but the failure reoccurred. No warning lights were illuminated. The vehicle was taken to the dealer, who determined inconclusively that the flexplate and torque converter needed to be replaced. The vehicle is repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 32,500. The contact is requesting reimbursement for repairs made to the vehicle.

- Sewickley, PA, USA

While driving at night at a speed of approximately 45 mph, the car started grinding and there was a smell of metallic material burning and it was difficult to accelerate. Within seconds the automobile came to a complete stop in the middle of a moderately traveled road in the left hand turning lane. There were no messages or warning lamps that would indicate that there was a problem prior to this complete stoppage. The safety of the driver as well as others is put at risk due to the fact that there were no prior indications or symptoms to this malfunction. Had this happened on a high traffic area while traveling at higher speed, there would have indeed been numerous accidents given the sudden stoppage without any safety lamps or alerts being exhibited on the dashboard that would alert the driver to get to a safer location or pull over. Waiting for a tow at night is dangerous and the safety of a lone driver is at stake. After three days at the dealer, we were advised that the vehicle has complete Transmission Failure. There is a safety recall (22S43) NHTSA 22V413 that deals with a transmission issue. The vehicle now needs a whole new transmission and is only 5 years old. Perhaps this initial recall may eventually lead to complete transmission failure. It was not described as what exactly the failure of the transmission.

- Ivyland, PA, USA

Fly wheel cracks all of a sudden at 85000 miles

- Hopewell, VA, USA

2 weeks after our warranty expired for the power train we experienced failure with a misfire of Cylinder 1. We replaced all of the spark plugs at around 41,000 miles. 1 month into replacement cyclinder 1 misfired again, we replaced the spark plug thinking it was that and also the coil. 2 months after we are having the same issue, replaced the spark plug again, and the code will not go away, the check Englishwoman light continues to flash. I brought it to the dealership where it has been preliminarily determined I have a coolant intrusion in cylinder 1 and a new king block will be required at the tune of about 9k. There was tsb 19-2346 on my car and nothing was done to prevent this from happening. We suddenly lost all coolant around the same time we replaced the spark plugs as well. There was no visible leak. Ford needs to cover this repair in full, and issue a recall. My 17 year old drives this vehicle and when she was driving yesterday is when the failure began as she was turning left she had a sudden loss in power, almost getting tboned.

- Colorado Springs, CO, USA

The dealership, All American Chevrolet of San Angelo TX, sold me this car 12/14/2022 without fixing the recall that was issued 6/2022. My battery has died 2x within a month, my check engine light came on yesterday but there are only 68k miles on the car. It's against federal law for a dealership to sell a car with an open recall, isn't it?

- San Angelo, TX, USA

The antifreeze is leaking into the cylinders. My car has been diagnosed as being HYDRO-LOCKED. This happened in March. I took the car to REA Ford in Monticello where it was diagnosed. A claim was submitted to the warranty company who said they are not responsible for the repair because the manufacturer knew of this defect and had a Customer Satisfaction Program 21N12 - Short Block Replacement After Coolant Intrusion. This is dated June 09, 2022. There were program limits set in place which ended on November 30, 2022. This issue occurred with my car after this date. It is the same issue and I am being told by everyone that they are not responsible for the repair. The car will not start and had to be towed to REA Ford in Monticello where it is currently sitting. The check engine light came on. I took it to be diagnosed and was told this is the issue. I was told that they could not identify where the leak was until it got to the point that the car was having more difficulty starting and running. The car is now unable to start. My safety was impacted because I was told it was safe to drive but around March 15th, the vehicle would not exceed 6 miles per hour and just stopped moving. It had to be towed to the dealer's garage.

- Monticello, NY, USA

The contact owns a 2018 Ford Escape. The contact stated that while driving approximately 35 MPH, the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 95,202.

- Hyden, KY, USA

The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal however, the vehicle failed to respond. The contact stated no warning light was illuminated. The contact stated that the RPM gauge was fluctuating however, the vehicle failed to respond. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced, and that there were metal shavings inside the torque converter. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.

- Bloomfield Twp., MI, USA

The car began overheating while in operation. The driver immediately pulled over and shut the car off, and the car was towed to the dealership. It was discovered that there was a crack in the gasket, allowing coolant to slowly leak into the engine over time. The engine seized and is no longer operable. This is, as confirmed by my Ford mechanic, and KNOWN and COMMON issue with this particular year/model. Ford is aware that this is a manufacturing defect and has not issued a recall at this time.

- Brockport, NY, USA

The transmission went out while driving down the road and I was barely able to get off the road. According to the dealership the transmission had an internal failure at 61000 miles.

- Sanger, TX, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and continued driving. The vehicle was taken to the dealer, where an unknown filter was replaced; however, the failure reoccurred while driving, with the message "Powertrain Malfunction - Reduced Power" displayed. The vehicle was taken back to the dealer several times. The dealer diagnosed that the coolant pump needed to be replaced. The vehicle was not repaired. The vehicle was taken to a second dealer, Friendly Ford, Inc. (1077 State Route 5&20, Geneva, NY 14456), where it was diagnosed that coolant was leaking into the engine and that the engine needed to be replaced. The dealer informed the contact that the failure was related to an unknown recall; however, the vehicle could not be repaired under the recall due to the mileage. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 117,000.

- Ovid, NY, USA

The contact owns a 2018 Ford Escape. The contact stated while driving and depressing the accelerator pedal, the vehicle would not exceed 40 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where an unknown repair was completed. The mechanic test drove the vehicle uphill; however, the failure reoccurred. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where an unknown repair was completed; however, the failure persisted. The contact stated that the failure reoccurred 8 times within a two-hour drive. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The dealer advised the contact to purchase an Extended Warranty coverage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 59,150. The VIN was unavailable.

- Dubuque, IA, USA

In the past 2 weeks, the check engine light has come on and then turned off several times. April 7 the car overheated and it was found to have no engine coolant and a powertrain warning turned on. After adding coolant, the car ran and errors disappeared. We-??ve been checking the coolant every day and have had to continually add coolant although no leak seems to be occurring. Made an appointment at a shop to have it checked out and in the days leading up to that appointment, it started running roughly. April 12 it took several attempts to start and a powertrain warning came on and it wasn-??t running at full power. After turning the car off, when re started, error disappeared. Repair shop today said the engine coolant was leaking into the engine cylinders and that the engine needs to be replaced.

- South Lyon , MI, USA

The transmission was found to have a leak by my personal mechanic. The suv does not have a dipstick to check if fluid is low so a few weeks ago it start making noise and running weird. It would hesitate while driving, slow acceleration, even sputtering to the point of possible shutting off. Sometimes I am not able to reverse out of the way of traffic. It is dangerous especially if my children are in the car. My mechanic said that at first he just thought it was low on fluid and then he seen a puddle on the pan that collects underneath but he assumed it was oil but that wouldn't be because I just got an oil change from the dealership. Come to find out the transmission has had a slow leak that I would have never even noticed because there is a collection panel underneath. I've tried to contact the dealership multiple times. No help, we've only had the car for 15 months.

- Pawtucket, RI, USA