The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle was experiencing hard shifts and the transmission was slipping. The vehicle was taken to an independent mechanic, who informed the contact that the failure was related to the transmission. The vehicle was taken to an unknown dealer, but the failure could not be duplicated. The vehicle was taken to another dealer, where it was diagnosed that an unknown transmission part had failed, but the vehicle was not repaired. The vehicle was taken to a transmission specialist, where the transmission fluid was flushed, and the failure ceased. The contact stated that the check engine warning light later illuminated. The vehicle was taken back to the transmission specialist, where it was diagnosed, and the contact was informed that the transmission fluid was abnormally dark. The transmission specialist replaced the valve control assembly, the solenoid valve blocks, the clutch drum 3-4-5. Additionally, the transmission fluid was flushed, and the transmission was reprogrammed. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the dealer for repairs to reimbursed. The failure mileage was approximately 75,000.

- Arvada, CO, USA

The flex plate cracked in four places. I have images showing the cracks on the flex plate. The problem was confirmed by an independent service center. There were no warning lamps or messages, only a percussive tapping sound caused by the cracked flex plate. This issue could cause loss of control of the vehicle leading to an accident.

- Beavercreek, OH, USA

Vehicle made rattling noise that was evaluated as a heat shield 2 months ago. Vehicle began acting sluggish on acceleration finally refusing to travel over 15mph then stopping completely on road. Vehicle then rolled backward when in a forward gear ( automatic transmission) Transmission has been evaluated as " blown" $4,430 for rebuilt transmission from Ford Motor Company ----------------------------------------------------------------------------------------------------------------------------------------- NOTE : Lebanon Ford in Lebanon NH has disconnected our ability to service our vehicles at their facility. Leaving a [XXX] young lady to deal with this on the side of the road ---------------------------------------------------------------------------------------------------------------------------------------- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

- Grantham, NH, USA

Coolant intrusion into motor. Coolant leak causing multiple misfires and my vehicle to lose power while driving and not to over 30mph. I have had the spark plugs, injectors, and coil packs all changed and problem persisted. Taking my car back to mechanic a test was done and there is coolant in the pistons.

- Lexington, NC, USA

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired. Additionally, the contact noticed a burning odor on the interior of the vehicle. The vehicle was taken to the dealer. The contact was informed that the failure was related to TSB Number: 22-2134. The contact was then informed that the vehicle could not be repaired under TSB Number: 22-2134, because the TSB had expired, and the vehicle had a Salvage Title. Additionally, the contact received notification NHTSA Campaign Number: 22V413000 (Power Train). The contact was informed by the dealer that the recall repair would not be completed due to the Salvaged Title. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.

- Guttenberg, IA, USA

While driving this vehicle (~88,000 miles) on a route of ~100 miles, the car started shuddering / shaking at highway speed for 30 - 90 seconds every 10 - 15 minutes. I was 50 miles in to the drive when the shaking began. The shaking was startling and distracting. I drove the car to the dealer that night. While driving to the dealer, the car continued to shudder / shake for even longer durations at greater frequency. Additionally, the car had weak acceleration when the gas pedal was compressed. This created significant challenges when trying to navigate traffic (merging on to highway, accelerating car from stop, etc.). I have a video of the dash which shows the car exceeding 4000 RPM and not exceeding 25mph. I can share this video over e-mail, but could not attach to this form. - The dealer believes this is a malfunction of the powertrain (transmission). It is available for inspection at the time of this writing. However, I am working with Ford and the dealer on a repair solution as this is my primary car. - My safety was at risk because the car shaking was distracting and the lack of acceleration presented challenges with merging, passing cars, accelerating from stop, etc. - Vehicle is currently with dealer beginning inspection - initial suspicion is transmission issue. - No warning lights came on as I was experiencing this issue.

- Columbus, OH, USA

The contact owns a 2018 Ford Escape. The contact stated that while pulling out of the driveway at 10 - 15 MPH, at approximately 100 meters down the street, the transmission fault message was displayed on the instrument panel. The contact immediately turned around and parked in the driveway. The contact learned of NHTSA Campaign Number: 22V413000 (Power Train) and believed that the failure the vehicle had experienced was related to the recall. The vehicle was taken to the dealer where it was confirmed that the VIN was not included in the recall. The dealer diagnosed that the transmission had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in the recall nor was the warranty coverage available. The manufacturer opened a case regarding the failure and referred the contact to the dealer for further assistance. The approximate failure mileage was 39,000.

- Albuquerque, NM, USA

Ford Dealership replaced the transmission under warranty and forgot to tighten the transfer case bolts when reassembling the vehicle. Transfer case bolts worked loose over 8,000 miles and the transfer case separated from the transmission while driving.

- Fort Mill, SC, USA

I Purchased a 2018 Ford Escape SE (VIN# [XXX] ) with 1.5 EcoBoost Engine on 9/24/2023 with 89,726 miles. On 12/10/2023 my 16 year old son was operating vehicle when he experienced a catastrophic engine failure and the vehicle is unserviceable. The vehicle had 90,766 miles on it at the time of the failure. Vehicle was diagnosed on 12/18/2023 and it was determined that there was coolant intrusion into the #2 and #3 cylinder and that the engine will need to replaced. Diagnosis showed that Ford had issued (2) Customer Satisfaction Program alerts on the vehicle for this issue Ford CSP 21N12 and 19B37 on 06/9/2022. I contacted Ford Motor Company and my local dealer to report the issue. I was advised this is a known issue with this specific engine although the vehicle is beyond the extended warranty under the Ford CSP's above. This known issue on this vehicle was not disclosed to my at the time of purchase and Ford will not cover any cost associated with the repair. I feel this known issue should be a recall due to the fact that this catastrophic engine failure does pose a significant safety risk to the vehicle operator and other traveling public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Oxford, CT, USA

The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact stated that the vehicle was inoperable. The vehicle was towed to an independent mechanic where it was diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

- Tetonia, ID, USA

Coolant going into block and ford refuses to fix makes no since there was a customer satisfaction on this issue it ended. But I never got the paper work on this issue I would say people before me did.Ford customer service told me I should of been cking internet really it was a new car for me and now they want 6000 to fix. I don't understand cuz I did a recall and the 1.6 and 2.0 why did they not do a recall on the 1.5 that makes no sense to me I really wish somebody would explain it to me this problem has been with this motor since 2010 they recalled all of them but they won't recall this now I'm lost please help me I'm done with that a car now for a month nobody is willing to help I have an extended warranty they won't help because they said that Ford should fix it cuz it's their default. But it doesn't make any sense that you got it somebody recalls all the other ones but not the 1.5 and now they're recalling 2020

- Eldon , MO, USA

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged cylinder #2, requiring the replacement of the engine long block. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the head gasket. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 92,000.

- Pacoima, CA, USA

In Oct 2023, I received a transmission fault warning on my car after my car began having issues after the start up to kick in to gear to drive. When I took it to the Ford dealership to be serviced for a diagnostic test, they told me there was metal in my transmission and I would need a new transmission at a cost of more than $8,000. Considering my car is 5 years old, I bought it brand new from the dealer and only has 34,000 miles and was just serviced in June 2023 and I have regularly had maintenance at least twice per year since I bought the car, I find this appalling that I am having such a significant repair required. Transmissions can last up to 200,000 miles and I am nowhere near that amount. I-??ve never been in a wreck with this car and it was just serviced. My safety is at risk because my car needs a new transmission and is dangerous to drive. The Ford transmission is faulty and should be taken under consideration for review for major safety concerns. I as the customer should not need to put my family-??s safety at risk nor should I have to cover this cost when Ford-??s parts are faulty and of low quality.

- Cincinnati, OH, USA

Head or head gasket leaking and causing engine failure

- Waterford, MI, USA

We purchased at 2018 Ford Escape (VIN# [XXX] ), with 2.0-liter engine, it has 57K miles on it and has been well maintained. The engine indicator light came on, we took it into the Ford Dealership to diagnose the issue and were told it needed a new engine. Here-??s the diagnosis provided by the Damerow Ford dealership in Beaverton, Oregon: VERIFIED CUSTOMER CONCERN. FOUND CODE IS P0301 CYLINDER 1 MISFIRE. VERIFIED NO COOLANT IN COOLANT TANK. FOUND WHITE SMOKE ON START UP AND BURNT COOLANT SMELL FROM EXHAUST. OIL AND COOLANT MIXING. REMOVED CYLINDER 1 PLUG AND FOUND COOLANT TRACES ON PLUG. PRESSURE TESTED COOLING SYSTEM AND FOUND COOLANT IN CYLINDER 1. BLOWN HEAD GASKET CAUSING CYLINDER WASH OUT. VEHICLE NEEDS AN ENGINE DUE TO WASH OUT AND BLOWN HEAD GASKET Ford Motor Company knows they have a serious coolant, engine and overheating defects. Ford has already been forced to recall more than 200,000 defective and unsafe vehicles. Ford recalled other Ford Escapes, because their 1.6-liter turbocharged engines overheated when coolant got low, causing the cylinder head to crack and spew oil. The vehicle we purchased is suffering from the same coolant leak, engine, and overheating issues which are serious safety defects that creates a risk of fire. We are requesting NHTSA take immediate action to require Ford by law to recall the vehicle and pay 100% of the cost related to replacement of the engine and all associated failed parts as a result of the coolant, engine and overheating defects. Car owners like us who unknowingly purchased a defective Ford product should not bear the burden of paying unjustified repair costs. I am requesting immediate action be taken by NHTSA to protect all consumers who were unaware they had purchased and were driving an unsafe and defective vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Portland, OR, USA

My 2018 Ford Escape has a coolant intrusion, which if left unchecked, can cause serious damage and danger (fire). I purchased this used vehicle from a trusted dealership, only 7 months ago, to now discover this issue and find out that the recall that could have fixed this is now "expired". Coolant intrusion was confirmed by a local autoshop and confirmed by Ford. There was a brief flashing MIL light, but it has not gone off since, which also adds to the concern.

- Hudsonville, MI, USA

The vehicle check engine light came on at 61k miles, was found to be misfiring. Upon inspection, dealership found coolant intrusion in engine. Engine will require block replacement. Vehicle could have overheated, caught fire, or left family members stranded in severe weather conditions.

- Whitehall, MT, USA

On August 16,2023 I was traveling home via rt 2. My car showed no signs or any warnings on my dashboard when my 2018 Ford Escape SE stopped moving. My car was on but when pushing on gas pedal my vehicle would not move forward. After bringing my car to a stop shutting it off and turning back on it bucked forward enough and I was able drive 100 ft. to park it in my driveway. Very shaken as I was just traveling at 60 mph and after taking exit to my condo my car stopped with no warning. This could have been catastrophic and caused a serious accident. After having my car towed, to the Ford dealership I purchased it, I learned of a recall I was never notified about and also told I needed a new transmission. How could this be on a car with 73,000 miles and not a sign or code that something was wrong. I was originally quoted 8,000 dollars to replace the transmission that was not under warranty with Ford. I am still without a car and have spent hundreds of dollars on a rental car needed to get back and forth to work. I have spent hours researching this problem and have read hundreds of peoples complaints with the same issue and wondering why Ford has not issued a recall. This is absurd, and a safety issue, not only to myself but all others on the roads with me. I am a single mother and having to pay out all this money is leaving me with a financial burden. Ford needs to make right to their loyal customers and make this fix a recall. Please help me, Very unhappy Ford owner!

- Fitchburg, MA, USA

I purchased this vehicle in July of 2023 and put 3000 miles on it and then found out when parked and sits-??when started blue smoke comes out of exhaust. Made an appointment at a Ford dealer, it was there 10 days without being looked at and I needed to return the rental car, which I told the service advisor that it had to be checked out in order for my warranty company to pay my rental fees, kept calling with no answer.. ended up taking it to another dealer which diagnosed it needing an engine due to the cyclinders taking coolant-?? they than til me they 6 months out due to having 6 escapes just like mine in front, all needing engines.

- Carrollton , KY, USA

My transmission started slipping and will not shift. When switching from drive to reverse or reverse to drive, the vehicle will not immediately shift directions. Instead, it will hesitate and then buck hard paired with a bang. I purchased this vehicle at the beginning of December last year and it hasn't even been an entire year. I am still making payments on a vehicle I can't drive and there is absolutely no reason a transmission (with regular maintenance records) that's 5 years old would randomly malfunction like that. This needs to be addressed. Ford has way too many problems and honestly shouldn't be allowed to put vehicles on the road that cause dangerous situations, especially knowingly.

- Jefferson Cty, MO, USA